Top notch service from start to finish!
BBQs 2u offered advice before I purchased, helped with the best way to place the order through their website to get the best deal, and their communication throughout the process was fantastic.
My Kamado Joe arrived at 9am on the promised delivery day, brilliantly packaged and all as expected - and they even threw in a free T-Shirt too! :)
Can’t recommend them highly enough!
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the most relevant critical review
1 month ago
The plate has no information
It looks nothing like the ad
The seller makes excuses for the ad
I will have contact trading standards
About this if I don’t receive a refund
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Reviews for BBQs 2u
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Verified review
4 days ago
Very prompt and well-packaged delivery, I was well informed throughout. Courrier was courteous and even offered assistance in transporting the package through the house to its final position.
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25 days ago
Would defo order from them again and recommend which I have already done. Communication was good and delivery was spots on. Thank u 🙏
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Verified review
9 days ago
Efficient and frictionless service
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3 days ago
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13 days ago
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1 month ago
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1 month ago
Great delivery time and price that went with my product. Have needed some follow up to my order due to a fault. Have already had a response late at night which I didn't expect (the time and so soon) so hopefully, my problem will be resolved accordingly.
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Verified review
2 months ago
Fantastic product.
Big thanks to Tom Blackwell for the heads up and putting my classic 2 together.
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2 months ago
Good price, arrived promptly and in good condition. Haven’t used it yet but it looks great.
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2 months ago
Prompt service and updates. Always happy with purchases from BBQs 2u.
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2 months ago
Super fast delivery, excellently packed.
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1 month ago
Fast delivery good selection and price
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1 month ago
Brilliant service
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2 months ago
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Verified review
1 month ago
The plate has no information
It looks nothing like the ad
The seller makes excuses for the ad
I will have contact trading standards
About this if I don’t receive a refund
Report review
Answer by BBQs 2u
1 month ago
Customer unhappy that the Joe Junior heat deflector accessory didn't have a KJ logo on the product, hence the 1 star review! Customer making false accusations that we are selling fake goods and threatening trading standards - even though we're a valued KJ dealer and all of KJ goods come direct from them. We explained all this politely and we even asked KJ to talk to the customer directly and find out from their production team what the score is with logo, they managed to source one and sent it to the customer.
We've responded to the customer every time in a very timely manner on multiple occasions, even over a weekend when on a family holiday.
We offered a refund & requested the goods to be returned, no problem at all. (Even though these are genuine Kamado Joe products, supplied to us by KJ & nothing wrong with it). In the meantime we got in touch with Kamado Joe to see what's going on with their heat deflector as some seem to have logos on other's don't.
The return collection was made from them ( at our expense) by Parcelforce but the customer deliberately returned an empty box to us! We have photos of this, despite this strange behaviour we're still happy to refund when goods are finally returned.
BOGUS BUYER - making false accusations and threats, playing strange games. We've never experienced anything like this in all the years we've been trading, very strange and upsetting. Businesses beware of this person.
Verified review
3 months ago
Great product, great service and even when you've got a problem the customer service team respond so quickly and easily. Would definitely recommend.
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3 months ago
A super quick delivery, wide range of products on the website and excellent communications. Would use again and would definitely recommend.
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3 months ago
Order came on time and with everything included. They were significantly cheaper than their competitors on what I wanted.
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3 months ago
Good item at a good price, delivered quickly with good communication. Would be happy to recommend.
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Verified review
3 months ago
Great service on the second delivery also, my new 'go to' shop for everything BBQ's.
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