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tradefurniturecompany.co.uk
Reviews:

196 reviews in the last 12 months2,470 total reviews  

4.85
Excellent

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Top positive review

26 May 2023
 Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company. I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival. Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly. A first class service.

Top negative review

15 Jul 2023
 Verified review
The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through. The next day we were informed the goods were out of stock. We offered other goods that we did not want. We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk

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21 Feb 2024
 Verified review
Easy website to navigate furniture best quality so well made. deliver fast I would buy from them again and have already recommended to friends and family
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29 Jan 2024
 Verified review
Fast delivery by their own transport. Therefore more care is taken with the package. Great products that are better priced than Oakfurnitureland
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16 Feb 2024
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Buy with confidence

Great price excellent communication and quick delivery which was extremely professional. Will absolutely use again in the future many thanks
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3 Feb 2024
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Excellent service/ product. Good quality furniture at very reasonable cost. Service was great from start to finish. Delivered on date / time to room of choice . Wouldn’t hesitate to use again
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20 Feb 2024
 Verified review
Lovely piece of furniture, excellent communication, minor issue with coating on leg which was replaced quickly
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19 Feb 2024
 Verified review

Excellent table

Excellent communication. I have used this company 3 times . All products have been excellent.
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2 Feb 2024
 Verified review
Lovely furniture at very reasonable cost. Wouldn’t hesitate to use again
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8 Feb 2024
 Verified review
Good communication, lovely furniture and very helpful delivery man
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3 Feb 2024
 Verified review
Lovely furniture and outstanding customer service.
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22 Feb 2024
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15 Feb 2024
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10 Feb 2024
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7 Feb 2024
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LT
Leah T.
keighley
13 Feb 2024
 Verified review

Not good so far

I drove a significant distance to the address listed on Google as open to find it closed. Upon calling the number I was told they're only a warehouse and not open at the weekend, but I could revisit in the week. I asked if there was any discount available if i was to revisit to buy the item, due to the incorrect information listed and the distance I'd travelled. I was offered free delivery. I accepted despite the fact I would now not see the item in person before buying. Advised the item would arrive mid Feb, OK fair enough, 6 weeks wait. Unfortunately I've now been told it won't be until mid May.
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Answer by tradefurniturecompany.co.uk
15 Feb 2024
I am sorry that the item you wanted is out of stock, terrorist activity as you may be aware of in the News currently is causing delays to shipping and therefore a backlog of orders, we have sent you alternative products that are in stock should you wish to change your order and you have free delivery and a cash order so no payment has been processed, we are doing everything we can to resolve supply chain issues caused by this activity. We are an online retailer and therefore we do not have a shop, this enables us to sell our furniture at a lower cost as we do not have the expense of retail premises but we do allow customers to visit the showroom at our warehouse which is only possible during the warehouse operating hours as stated on our website here; https://www.tradefurniturecompany.co.uk/opening-hours We do have live chat, phone lines and e-mail options available 7 days a week in addition to the opening hours on the website in order to answer any questions about showroom opening hours. If you have any questions or wish to change your order please contact us and we will be happy to help you.
17 Jan 2024
 Verified review

I love my furniture from this company

This was my third delivery , six items in total and hope to make more purchases in the future. Their furniture is such high quality at very reasonable prices and each piece is a delight to own . Their service is excellent and all my expectations re ordering and delivery have been surpassed . I would and have recommended to everyone.
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29 Dec 2023
 Verified review
A company that does what it promises, communicates well and provides absolutely excellent furniture. The tracking could be better explained (I.e., the link to confirm your delivery date is also to used to track real-time delivery status updates). But when you know that, that's an accurate and excellent paet of the service too.
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20 Jan 2024
 Verified review

Another great service

Returning customer as , so pleased with first piece, went and had another look at stock, and bought more. Excellent products at reasonable cost. Updated all along by customer service. Delivery on time, by courteous team into first floor room of choice. Would highly recommend on our experience
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12 Jan 2024
 Verified review
From start to finish excellent service. If you’re looking for “ just that different wood” this is the place to go. Furniture seems to be solid built ( just arrived today) . Beautiful pieces. Delivered when promised. Wouldn’t hesitate to use again.
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22 Jan 2024
 Verified review
Fantastic products at realistic costs. Customer service from start to finish was excellent. Delivery when they said, by courteous crew, who deliver items to first floor room of your choice. Highly recommend them
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4 Jan 2024
 Verified review

Great 👍

The furniture is beautiful. Well made and finished. Customer communication is great and staff really helpful. I was always kept informed about progress of my order.
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