tradefurniturecompany.co.ukReviews
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Trade Furniture Company LTD
Unit 18, Norquest Industrial Estate, Pennine View
WF17 9LT Birstall
United Kingdom
Authorised representative
Tony Clark
Reviews for tradefurniturecompany.co.uk
4.92/5.00
Excellent
How is the rating calculated?
the most relevant positive review
11 months ago
One of the best experience in shopping I have ever had so far ! Three times. I just wish I would have more space for more furniture. The Reclaimed Indian collection and Recycled Retro look (esp. the funny drawer) look so amazing and enticing.
All in all, the furniture is just beautiful, well made and looks incredible. First time, when I bought the Jali collection for my living room I thought is the most beautiful one. I was so wrong! The Dakota light combined with Mango light looks just gorgeous in my bedroom.
The delivery both time is without fault. Very efficient, professional and so very helpful! The best people and the first in helping you in your home with the furniture. You just ask , they deliver where ever you want, they install and take all the cardboards with them. Nothing left for you to do.
Communication with the company is based on reality and not on lies! They call you and talk to you, they listen and answer without delays.
The website is accessible and easy to use.
Thank you.
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
11 months ago
Thank you for your lovely comments Daniela, I will pass these onto the team, great to hear you have been so happy with the furniture and service. For a chance to win a £100 gift voucher, please send in photos of the item(s) you have purchased in their new home to enter, simply email competition@tradefurniture.com the best photo will win and be announced on our website and by email.
the most relevant critical review
6 months ago
Months to have the order completed, missing a dining table and a coffee table. I had to keep emailing them to ask for an update and today they have thanked me to get in touch and tell me that it will take another 6 weeks after 4 passed waiting.
On their website there is no mention about the stock status and they keep getting orders not having items in stock. So unprofessional.
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
4 months ago
Most items from this order were actually delivered within 4 days of ordering and we do carry over 90% of our ranges in stock at any one time however due to the current pandemic we have experienced understandable delays to the shipping and manufacturing process. We do send updates via e-mail to keep all customers up to date where an item is not in stock and our records show updates were sent in this case also. In the rare event we are out of stock we also offer to send stock items straight away at no extra cost and offer similar alternative products that are in stock. Both service and quality are very important to us and this is reflected in all the other reviews, it is a shame that the original 'Amazing' review this customer left was changed as a result of the delay due to lockdown but we are working with the customer to resolve the issue for them.
Read the most relevant positive or most relevant critical review
Positive
Critical
11 months ago
One of the best experience in shopping I have ever had so far ! Three times. I just wish I would have more space for more furniture. The Reclaimed Indian collection and Recycled Retro look (esp. the funny drawer) look so amazing and enticing.
All in all, the furniture is just beautiful, well made and looks incredible. First time, when I bought the Jali collection for my living room I thought is the most beautiful one. I was so wrong! The Dakota light combined with Mango light looks just gorgeous in my bedroom.
The delivery both time is without fault. Very efficient, professional and so very helpful! The best people and the first in helping you in your home with the furniture. You just ask , they deliver where ever you want, they install and take all the cardboards with them. Nothing left for you to do.
Communication with the company is based on reality and not on lies! They call you and talk to you, they listen and answer without delays.
The website is accessible and easy to use.
Thank you.
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
11 months ago
Thank you for your lovely comments Daniela, I will pass these onto the team, great to hear you have been so happy with the furniture and service. For a chance to win a £100 gift voucher, please send in photos of the item(s) you have purchased in their new home to enter, simply email competition@tradefurniture.com the best photo will win and be announced on our website and by email.
6 months ago
Months to have the order completed, missing a dining table and a coffee table. I had to keep emailing them to ask for an update and today they have thanked me to get in touch and tell me that it will take another 6 weeks after 4 passed waiting.
On their website there is no mention about the stock status and they keep getting orders not having items in stock. So unprofessional.
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
4 months ago
Most items from this order were actually delivered within 4 days of ordering and we do carry over 90% of our ranges in stock at any one time however due to the current pandemic we have experienced understandable delays to the shipping and manufacturing process. We do send updates via e-mail to keep all customers up to date where an item is not in stock and our records show updates were sent in this case also. In the rare event we are out of stock we also offer to send stock items straight away at no extra cost and offer similar alternative products that are in stock. Both service and quality are very important to us and this is reflected in all the other reviews, it is a shame that the original 'Amazing' review this customer left was changed as a result of the delay due to lockdown but we are working with the customer to resolve the issue for them.
What other customers say about their experience with tradefurniturecompany.co.uk
23 days ago
Delivery time and service by Chris the driver was brilliant, he's a credit to your company.
The goods however are a disappointment. I ordered Toko dark sideboard , and the colour is much darker than it looks in the brochure nd online, plus its varnished , said nothing in the description about being varnished if it had i wouldnt have ordered it. Very disappointed.
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
21 days ago
I have spoken to the customer who actually ordered Mango Dark rather than Dakota Dark which is why it was darker than she expected, an exchange has been arranged to rectify this issue for her and the order has been swapped from Mango Dark to Dakota Dark.
9 days ago
First of all, the customer service is great. I had tons of questions and the sale team (Christina and Emily) were so helpful.
We placed the order on Sunday evening and had it delivered on Tuesday.
The tv unit and the nest of tables are gorgeous. We are so happy with them. Quality is excellent, sturdy wood and beautiful design.
11 days ago
Absolutely beautiful furniture!!! ordered the Light Mango coffee table, small sideboard and tv unit. Emily in the Sales Team was really helpful. Delivery was super quick.
We are so impressed with the quality and style that we have ordered a few more items !!
Highly recommended
21 days ago
I can't thank the driver enough for his help and quickness in his unloading and delivery. The items I bought are wonderful, beautifully made and have given my new home a special feel already. I will be back to purchase more once I have some extra cash. Thank you to all involved.
4 days ago
I phoned the company three times and each time had a courteous and helpful response from different staff. The delivery was quick and the driver again was helpful and polite. I’m really pleased with the coffee table I bought, excellent quality and value for money.
23 days ago
Absolutely wonderful, sideboard delivered within one week and at the time stated. Very, very pleased with the quality and the whole experience. Narslie in the offivce was very efficient . Can't recommend enough. I will definitely use this company again .
10 days ago
1. Service on web site; easy to follow & secure.
2. Updated with regular delivery time and tracking.
3. Great product, very well made and exactly as pictured on web site.
4. Great value for money.
24 days ago
Excellent company nothing is too much trouble sales team were great and delivery was spot on ordered on Tuesday and had delivery Saturday will definitely use again
1 month ago
Absolutely beautiful furniture I've got a few pieces and they look beautiful very well made and heavy, ordering and delivery is excellent very fast excellent.
Yesterday
Great service ordered the furniture on the Wednesday got it on the Friday which was excellent. Plus the quality of the furniture and the price is amazing.
1 month ago
This is the second time I purchased furniture from this company, Furniture well made, and delivery is quite quick and the delivery man is very helpful
21 days ago
Even though nearly all my order is out of stock, the customer service staff were fantastic. Love this company they are such good quality.
1 month ago
The goods we ordered was very good quality we were very pleased
Goods arrived on time driver was very polite good all round service
20 days ago
Absolutely brilliant quality products and delivery service I received, would recommend the to anybody, thankyou
25 days ago
A very fast response to my order and delivered within 2 days.
The quality of the furniture is excellent.
5 days ago
Found the item I wanted cheaper than anywhere else really prompt delivery and excellent quality
12 days ago
Professional, helpful and efficient delivery. Very pleased with the quality furniture
20 days ago
Lovely people lovely furniture all beautifully polished. I highly recommend this firm
Yesterday
I love the furniture especially Natural Jali and always kept updated by email
11 days ago
Very helpful customer services when we needed to exchange an item.
Reviews for tradefurniturecompany.co.uk
4.92/5.00
Excellent
How is the rating calculated?
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certified since: 01/07/2013
updated on: 24/09/2020
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Details about tradefurniturecompany.co.uk
Contact
Trade Furniture Company LTD
Unit 18, Norquest Industrial Estate, Pennine View
WF17 9LT Birstall
United Kingdom
Authorised representative
Tony Clark