tradefurniturecompany.co.ukReviews
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Reviews for tradefurniturecompany.co.uk
4.96/5.00
Excellent
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the most positive review
8 months ago
One of the best experience in shopping I have ever had so far ! Three times. I just wish I would have more space for more furniture. The Reclaimed Indian collection and Recycled Retro look (esp. the funny drawer) look so amazing and enticing.
All in all, the furniture is just beautiful, well made and looks incredible. First time, when I bought the Jali collection for my living room I thought is the most beautiful one. I was so wrong! The Dakota light combined with Mango light looks just gorgeous in my bedroom.
The delivery both time is without fault. Very efficient, professional and so very helpful! The best people and the first in helping you in your home with the furniture. You just ask , they deliver where ever you want, they install and take all the cardboards with them. Nothing left for you to do.
Communication with the company is based on reality and not on lies! They call you and talk to you, they listen and answer without delays.
The website is accessible and easy to use.
Thank you.
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
8 months ago
Thank you for your lovely comments Daniela, I will pass these onto the team, great to hear you have been so happy with the furniture and service. For a chance to win a £100 gift voucher, please send in photos of the item(s) you have purchased in their new home to enter, simply email competition@tradefurniture.com the best photo will win and be announced on our website and by email.
the most critical review
4 months ago
Months to have the order completed, missing a dining table and a coffee table. I had to keep emailing them to ask for an update and today they have thanked me to get in touch and tell me that it will take another 6 weeks after 4 passed waiting.
On their website there is no mention about the stock status and they keep getting orders not having items in stock. So unprofessional.
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
24 days ago
Most items from this order were actually delivered within 4 days of ordering and we do carry over 90% of our ranges in stock at any one time however due to the current pandemic we have experienced understandable delays to the shipping and manufacturing process. We do send updates via e-mail to keep all customers up to date where an item is not in stock and our records show updates were sent in this case also. In the rare event we are out of stock we also offer to send stock items straight away at no extra cost and offer similar alternative products that are in stock. Both service and quality are very important to us and this is reflected in all the other reviews, it is a shame that the original 'Amazing' review this customer left was changed as a result of the delay due to lockdown but we are working with the customer to resolve the issue for them.
Read the most positive or most critical review
Positive
Critical
8 months ago
One of the best experience in shopping I have ever had so far ! Three times. I just wish I would have more space for more furniture. The Reclaimed Indian collection and Recycled Retro look (esp. the funny drawer) look so amazing and enticing.
All in all, the furniture is just beautiful, well made and looks incredible. First time, when I bought the Jali collection for my living room I thought is the most beautiful one. I was so wrong! The Dakota light combined with Mango light looks just gorgeous in my bedroom.
The delivery both time is without fault. Very efficient, professional and so very helpful! The best people and the first in helping you in your home with the furniture. You just ask , they deliver where ever you want, they install and take all the cardboards with them. Nothing left for you to do.
Communication with the company is based on reality and not on lies! They call you and talk to you, they listen and answer without delays.
The website is accessible and easy to use.
Thank you.
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
8 months ago
Thank you for your lovely comments Daniela, I will pass these onto the team, great to hear you have been so happy with the furniture and service. For a chance to win a £100 gift voucher, please send in photos of the item(s) you have purchased in their new home to enter, simply email competition@tradefurniture.com the best photo will win and be announced on our website and by email.
4 months ago
Months to have the order completed, missing a dining table and a coffee table. I had to keep emailing them to ask for an update and today they have thanked me to get in touch and tell me that it will take another 6 weeks after 4 passed waiting.
On their website there is no mention about the stock status and they keep getting orders not having items in stock. So unprofessional.
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
24 days ago
Most items from this order were actually delivered within 4 days of ordering and we do carry over 90% of our ranges in stock at any one time however due to the current pandemic we have experienced understandable delays to the shipping and manufacturing process. We do send updates via e-mail to keep all customers up to date where an item is not in stock and our records show updates were sent in this case also. In the rare event we are out of stock we also offer to send stock items straight away at no extra cost and offer similar alternative products that are in stock. Both service and quality are very important to us and this is reflected in all the other reviews, it is a shame that the original 'Amazing' review this customer left was changed as a result of the delay due to lockdown but we are working with the customer to resolve the issue for them.
What other customers say about their experience with tradefurniturecompany.co.uk
1 month ago
Fab furniture... Good solid quality.
Delivery stupidly quick couldn't believe how efficient the service was.
Had a problem with wrong boards for the bed but appreciated that it was rectified the same day.
Big thanks to James who came out of his way to deliver the right ones and waited to see if they were correct. Very appreciated!!!!
Would highly recommend using this company if you want high quality furniture with excellent service.
11 hours ago
Lovely solid dark wood dining table purchased. Very well made. Had to bolt the legs on ourselves, which was an easy job. Normally this would have been done by the delivery team but due to the current health restrictions this service was withdrawn. When we unpacked our first table it was damaged. We contacted customer services and in less than a week we had a new table delivered. Excellent
15 days ago
Over the moon with my new Dakota extra large drawer set, they look fantastic in my hall. Wanted to thank Natali for all her help and support with my order, she went above and beyond my expectations. Used Trade Furniture before, will definitely use them again and recommend them to all my friends and family.
1 month ago
Fantastic experience from start to finish, from the initial sales service from Natali to the delivery driver Chris all was exceptional. I ordered the light Dakota large media unit which is beautifully made, I'm amazed at the quality for such a reasonable price. Will happily recommend to family and friends.
25 days ago
After a few problems with the goods ordered Natalie went above and beyond her job description to help to get the problem rectified she done a excellent job and Chris the delivery was absolutely brilliant couldn’t have ask for 2 people to deal with what a credit to the company they are
13 days ago
Customer service good, contacted beforehand with delivery date & time and it arrived within the slot. Delivery driver very helpful and friendly only comment, he was on his own without any trolley etc to carry heavy furniture. We ordered 3 pieces and all were of excellent quality.
1 month ago
The customer service, with all email on stage of play for
delivers , the transport company phoned and have time of delivery. Delivered right on time with very courtious and obliging driver. / delivery man. Product first class.
9 days ago
The speed of delivery was superb. When contacting the company about the date for delivery, a reply was received almost immediately answering all my questions. It's a long time since I have received such excellent service
3 days ago
The products are well made and really reasonable prices. Products are packaged well and delivery great! Used a couple of times now.
3 hours ago
Great communication quick delivery when specified. Beautiful piece of furniture top quality very happy
1 month ago
Placed an order for a cabinet which arrived at the time they messaged me. Very good service thank you.
Yesterday
Fab customer service,delivery and communication all the way and the furniture is solid and well made
10 days ago
Excellent from first contact to delivery
Staff excell in there job
Would definitely recommend
20 days ago
They are prompt, customer service excellent and the products are of a high standard.
4 days ago
delivered very quickly and on time, very friendly and helpful service
15 days ago
Great quality solid wood furniture, fast delivery and well packaged
Yesterday
Beautiful quality furniture, fast delivery and well packaged
18 days ago
Really like the nest of tables and the delivery was exc
8 days ago
Great service from ordering to delivery, very happy.
1 month ago
Brilliant quality furniture and very quick delivery.
Reviews for tradefurniturecompany.co.uk
4.96/5.00
Excellent
How is the rating calculated?
Trustmark for tradefurniturecompany.co.uk
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certified since: 01/07/2013
updated on: 09/07/2020
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Details about tradefurniturecompany.co.uk
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Contact
Trade Furniture Company LTD
Unit 18, Norquest Industrial Estate, Pennine View
WF17 9LT Birstall
United Kingdom
Authorised representative
Tony Clark