tradefurniturecompany.co.ukReviews

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tradefurniturecompany.co.uk- Logo - reviews
tradefurniturecompany.co.uk- Logo - reviews

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Trade Furniture Company LTD
Unit 18, Norquest Industrial Estate, Pennine View
WF17 9LT Birstall
United Kingdom
Authorised representative
Tony Clark

Reviews for tradefurniturecompany.co.uk

4.90/5.00
Excellent
How is the rating calculated?

259 reviews in the last 12 months

95 %
3 %
< 1 %
< 1 %
1 %
1,769 total reviews

the most relevant positive review


4 months ago
Beautiful piece of furniture. Initially looked online for matching sideboard to my TV corner unit and cabinet, which is no longer available. Looked at other self assembly sideboards which were limited and over priced for what they were, so started looking at already assembled furniture. Decided to try and get a sideboard that matched the Indian wood coffee table and side table in my lounge. Had seen the exact same sideboard at a much cheaper price in the sale with another retailer, £378 down from £489 with free delivery. The only reason I did not buy this was that there were no reviews, plus when I clicked on the GeoTrust logo at the bottom of the page it said "website identity NOT confirmed", though the company appear to be still trading. Decided it was too risky. I then searched for the same sideboard and came across Trade Furniture which had excellent reviews. I ordered Tuesday afternoon and received an email within an hour or so with next day delivery! Initially I panicked and declined as was not expecting delivery the next day, but having thought about it I send a message and Natali sent me a further email confirming that she had reinstated the original delivery date. The chap arrived the next day well within the timeslot, was helpful and friendly and left the boxed sideboard in the lounge. He said that the part of the box facing me was the underneath part. I managed to slide the sideboard out of the box with ease, however, it was a bit of a struggle to get the sideboard on its feet and took some time and manoovering. I simply was not prepared to pay extra for this and feel it should have been included (or offered) in the delivery price The sideboard has the wow factor, is well made, solid, sturdy and finished with a lacquer that has a wonderful aroma. The 3 drawers are quite roomy and there is a catch right at the back of each drawer that stops the drawers from falling out. By simply aligning the catch the drawers can be pulled out completely. The cupboards have a fixed shelf and are also quite spacious. I cannot stop admiring the sideboard, it is very smart and eye catching. The colouring is not an exact match to my Indian tables, but blends in. The left hand side cupboard opens out to the left so is easier to access than if it had been on the same side as the other 2 cupboards. I can highly recommend Trade Furniture, fantastic products, customer service and speedy delivery. My only gripe is the delivery charge of £29.95 which I feel is too expensive - perhaps this should include unpacking and moving into place.
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the most relevant critical review


8 months ago
Months to have the order completed, missing a dining table and a coffee table. I had to keep emailing them to ask for an update and today they have thanked me to get in touch and tell me that it will take another 6 weeks after 4 passed waiting. On their website there is no mention about the stock status and they keep getting orders not having items in stock. So unprofessional.
tradefurniturecompany.co.uk- Logo - reviews
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
6 months ago
Most items from this order were actually delivered within 4 days of ordering and we do carry over 90% of our ranges in stock at any one time however due to the current pandemic we have experienced understandable delays to the shipping and manufacturing process. We do send updates via e-mail to keep all customers up to date where an item is not in stock and our records show updates were sent in this case also. In the rare event we are out of stock we also offer to send stock items straight away at no extra cost and offer similar alternative products that are in stock. Both service and quality are very important to us and this is reflected in all the other reviews, it is a shame that the original 'Amazing' review this customer left was changed as a result of the delay due to lockdown but we are working with the customer to resolve the issue for them.
Read moreShow all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
4 months ago
Beautiful piece of furniture. Initially looked online for matching sideboard to my TV corner unit and cabinet, which is no longer available. Looked at other self assembly sideboards which were limited and over priced for what they were, so started looking at already assembled furniture. Decided to try and get a sideboard that matched the Indian wood coffee table and side table in my lounge. Had seen the exact same sideboard at a much cheaper price in the sale with another retailer, £378 down from £489 with free delivery. The only reason I did not buy this was that there were no reviews, plus when I clicked on the GeoTrust logo at the bottom of the page it said "website identity NOT confirmed", though the company appear to be still trading. Decided it was too risky. I then searched for the same sideboard and came across Trade Furniture which had excellent reviews. I ordered Tuesday afternoon and received an email within an hour or so with next day delivery! Initially I panicked and declined as was not expecting delivery the next day, but having thought about it I send a message and Natali sent me a further email confirming that she had reinstated the original delivery date. The chap arrived the next day well within the timeslot, was helpful and friendly and left the boxed sideboard in the lounge. He said that the part of the box facing me was the underneath part. I managed to slide the sideboard out of the box with ease, however, it was a bit of a struggle to get the sideboard on its feet and took some time and manoovering. I simply was not prepared to pay extra for this and feel it should have been included (or offered) in the delivery price The sideboard has the wow factor, is well made, solid, sturdy and finished with a lacquer that has a wonderful aroma. The 3 drawers are quite roomy and there is a catch right at the back of each drawer that stops the drawers from falling out. By simply aligning the catch the drawers can be pulled out completely. The cupboards have a fixed shelf and are also quite spacious. I cannot stop admiring the sideboard, it is very smart and eye catching. The colouring is not an exact match to my Indian tables, but blends in. The left hand side cupboard opens out to the left so is easier to access than if it had been on the same side as the other 2 cupboards. I can highly recommend Trade Furniture, fantastic products, customer service and speedy delivery. My only gripe is the delivery charge of £29.95 which I feel is too expensive - perhaps this should include unpacking and moving into place.
Read moreShow all positive reviews
8 months ago
Months to have the order completed, missing a dining table and a coffee table. I had to keep emailing them to ask for an update and today they have thanked me to get in touch and tell me that it will take another 6 weeks after 4 passed waiting. On their website there is no mention about the stock status and they keep getting orders not having items in stock. So unprofessional.
tradefurniturecompany.co.uk- Logo - reviews
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
6 months ago
Most items from this order were actually delivered within 4 days of ordering and we do carry over 90% of our ranges in stock at any one time however due to the current pandemic we have experienced understandable delays to the shipping and manufacturing process. We do send updates via e-mail to keep all customers up to date where an item is not in stock and our records show updates were sent in this case also. In the rare event we are out of stock we also offer to send stock items straight away at no extra cost and offer similar alternative products that are in stock. Both service and quality are very important to us and this is reflected in all the other reviews, it is a shame that the original 'Amazing' review this customer left was changed as a result of the delay due to lockdown but we are working with the customer to resolve the issue for them.
Read moreShow all critical reviews

What other customers say about their experience with tradefurniturecompany.co.uk

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16 days ago
Due to an email not reaching me I gave a poor review as my goods had not arrived on time. However a very nice lady from the company contacted me and explained the item was out of stock. Since then the item went back into stock and was despatched to me the next day. I am very pleased with the coffee table H30D. Person who delivered was very pleasant and efficient and the service has been excellent
 helpful 
 Verified review|
24 days ago
The company communication and customer service was excellent. I was able to track and trace my bookcase which arrived promptly on the arranged day and time. I am very pleased with the quality and like it so much that I've decided that I'll be placing another order very soon for a media unit to match. I will definitely be using this company more in the future.
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 Verified review|
5 days ago
Very pleased with table and chairs on the whole but there were a few washes and nuts missing. I have had several pieces of furniture from them and expecting another piece this coming week. Very good Company and the Delivery Driver is a credit to them. Very polite
 helpful 
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Yesterday
From ordering to receiving the furniture was kept fully updated payment on delivery which was a bonus only opened 1 product as didnt want to open them all as moving house in a couple of weeks the delivery driver was so helpful great service well packed
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18 days ago
The nest of tables I ordered were excellent quality and were exactly as described on the website. The items were very well packaged, delivered on time with excellent communication throughout.
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20 days ago
Great customer service, polite and very helpful, delivery was speedy and driver was pleasant, quality of item is fantastic cannot wait to purchase more items, overall great experience
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Yesterday
Would highly recommend. Have previously ordered from them before. Quick, speedy and well packaged. The product is of high quality. Delivery person really nice and helpful.
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6 days ago
customer service is very friendly and excellent services they will help you in any way.We have now ordered our bedroom furniture as the quality is perfect.
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12 days ago
Ordered from this Company before - lovely furniture. So I ordered some more of which I am still awaiting for cannot wait for it to be delivered.
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14 days ago
Ordered and delivered within a couple of days and delivery was spot on time. Products are very good quality and would definitely purchase more.
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9 days ago
Excellent communication, customer service and careful delivery. The item was of very good quality. Definitely buy from here again.
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16 days ago
Good looking quality piece of furniture at good price - great value !!! Perfect customer service and delivery. Will buy again.
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1 month ago
We ordered Friday, on Monday we were offered a delivery slot and it was delivered as promised on Tuesday morning.
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5 days ago
Everything was done to an exceptionally high standard including the assistance from the delivery courier.
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18 days ago
Very helpful The delivery guy was exceptional A real pleasure to do business with,
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3 days ago
I was able to order wood samples which were delivered very quickly.
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6 days ago
Superb products, great comms, delivery on time. Very very pleased.
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14 days ago
Great service and delivery and wonderful furniture. Would recommend
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7 days ago
Excellent service from start to finish, great quality furniture
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8 days ago
Great furniture, great price and delivery on time
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