tradefurniturecompany.co.ukReviews

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tradefurniturecompany.co.uk- Logo - reviews

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Trade Furniture Company LTD
Unit 18, Norquest Industrial Estate, Pennine View
WF17 9LT Birstall
United Kingdom
Authorised representative
Tony Clark

Reviews for tradefurniturecompany.co.uk

4.89/5.00
Excellent
How is the rating calculated?

268 reviews in the last 12 months

94 %
3 %
1 %
< 1 %
1 %
1,824 total reviews

the most relevant positive review


1 month ago
We ordered two items, dakota two draw media unit and the dakota slim sideboard. The media unit was out of stock with deliveries due soon, the slim sideboard is on a bit of a delay. Tradefurnitures sales team have been great keeping us informed. The delivery was split to allow the media unit to be delivered yesterday. It arrived in the allocated time slot nicely packaged. I was a bit apprehensive about the colour beforehand but I needn't have been - its just right for the room. My wife and I love it! Looking forward now to the slim sideboard. One recommendation I have is that the website descriptions need improving - the dark dakota range is described as "homely Dakota Dark Wood Finish" in the details but "Honey" in the Details/product dimensions. In my opinion it is not a honey colour - which is the bit that concerned me as I did not want a traditional honey mango. Interestingly the darker "Mango dark" range also says the same. Ideally the shelf dimensions need adding also. Just my two penn'orth!
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the most relevant critical review


1 year ago
Months to have the order completed, missing a dining table and a coffee table. I had to keep emailing them to ask for an update and today they have thanked me to get in touch and tell me that it will take another 6 weeks after 4 passed waiting. On their website there is no mention about the stock status and they keep getting orders not having items in stock. So unprofessional.
tradefurniturecompany.co.uk- Logo - reviews
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
9 months ago
Most items from this order were actually delivered within 4 days of ordering and we do carry over 90% of our ranges in stock at any one time however due to the current pandemic we have experienced understandable delays to the shipping and manufacturing process. We do send updates via e-mail to keep all customers up to date where an item is not in stock and our records show updates were sent in this case also. In the rare event we are out of stock we also offer to send stock items straight away at no extra cost and offer similar alternative products that are in stock. Both service and quality are very important to us and this is reflected in all the other reviews, it is a shame that the original 'Amazing' review this customer left was changed as a result of the delay due to lockdown but we are working with the customer to resolve the issue for them.
Read moreShow all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
1 month ago
We ordered two items, dakota two draw media unit and the dakota slim sideboard. The media unit was out of stock with deliveries due soon, the slim sideboard is on a bit of a delay. Tradefurnitures sales team have been great keeping us informed. The delivery was split to allow the media unit to be delivered yesterday. It arrived in the allocated time slot nicely packaged. I was a bit apprehensive about the colour beforehand but I needn't have been - its just right for the room. My wife and I love it! Looking forward now to the slim sideboard. One recommendation I have is that the website descriptions need improving - the dark dakota range is described as "homely Dakota Dark Wood Finish" in the details but "Honey" in the Details/product dimensions. In my opinion it is not a honey colour - which is the bit that concerned me as I did not want a traditional honey mango. Interestingly the darker "Mango dark" range also says the same. Ideally the shelf dimensions need adding also. Just my two penn'orth!
Read moreShow all positive reviews
1 year ago
Months to have the order completed, missing a dining table and a coffee table. I had to keep emailing them to ask for an update and today they have thanked me to get in touch and tell me that it will take another 6 weeks after 4 passed waiting. On their website there is no mention about the stock status and they keep getting orders not having items in stock. So unprofessional.
tradefurniturecompany.co.uk- Logo - reviews
tradefurniturecompany.co.uk- Logo - reviews
Answer by tradefurniturecompany.co.uk
9 months ago
Most items from this order were actually delivered within 4 days of ordering and we do carry over 90% of our ranges in stock at any one time however due to the current pandemic we have experienced understandable delays to the shipping and manufacturing process. We do send updates via e-mail to keep all customers up to date where an item is not in stock and our records show updates were sent in this case also. In the rare event we are out of stock we also offer to send stock items straight away at no extra cost and offer similar alternative products that are in stock. Both service and quality are very important to us and this is reflected in all the other reviews, it is a shame that the original 'Amazing' review this customer left was changed as a result of the delay due to lockdown but we are working with the customer to resolve the issue for them.
Read moreShow all critical reviews

What other customers say about their experience with tradefurniturecompany.co.uk

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6 days ago
This was my second purchase from Trade Furniture during coronavirus lockdowns and again the furniture is stylish and fabulous quality with fast COVID-safe delivery and great service. Have purchased both times without seeing the furniture in the flesh but have certainly not been disappointed. Highly recommended company and I am sure I will use again. Thanks Trade Furniture - you’re doing a great job during lockdown.
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 Verified review|
1 month ago
The customer service from Trade Furniture was quite simply exemplary. There was a couple of stock issues in these difficult times of Covid and Brexit and Natali kept communicating with me at every step of the way. The furniture I chose from the Dakota Light range is just gorgeous, such good quality and I will be buying more as soon possible. I don't usually write reviews but had to be done!
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3 days ago
I was looking for a side table to go with my furniture ive had a few years . When I come across these tables and found it perfect . Really love the quality of the wood and style. Its a little rickety but that adds to the charm and uniqueness. My next buy will be a large sideboard if the price drops a little haha.
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11 days ago
All went to plan.....delivery and happy with goods. Delivery driver very pleasant......volunteered to bring item upstairs when he saw I was elderly and it may have been a struggle.
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1 month ago
Excellent communication with customer. They kept me informed about my delivery. I've bought a sideboard and table and chairs and nest of tables and side table from this company
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7 days ago
Fabukous products from a great company. Natali and the team were some fabulous. Highly recommend ⭐⭐⭐⭐⭐ and will definitely be ordering from this company again in the future
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6 days ago
Found them very efficient in informing me one item is not in stock so arranged to deliver both at same time and leaise with the driver when delivery take place
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21 days ago
Excellent communication, speed of delivery. Friendly driver. Lovely piece of furniture that is good quality
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9 days ago
Delivery was quick . However 6.30 am is a bit early in my view. However, it went well
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8 days ago
The service is prompt and the delivery men were polite and helpful
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18 days ago
Excellent Customer service, Excellent products and delivery!!!
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Yesterday
always good quality products , prices are slightly high
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24 days ago
Great customer service
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10 days ago
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10 days ago
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1 month ago
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1 month ago
We ordered two items, dakota two draw media unit and the dakota slim sideboard. The media unit was out of stock with deliveries due soon, the slim sideboard is on a bit of a delay. Tradefurnitures sales team have been great keeping us informed. The delivery was split to allow the media unit to be delivered yesterday. It arrived in the allocated time slot nicely packaged. I was a bit apprehensive about the colour beforehand but I needn't have been - its just right for the room. My wife and I love it! Looking forward now to the slim sideboard. One recommendation I have is that the website descriptions need improving - the dark dakota range is described as "homely Dakota Dark Wood Finish" in the details but "Honey" in the Details/product dimensions. In my opinion it is not a honey colour - which is the bit that concerned me as I did not want a traditional honey mango. Interestingly the darker "Mango dark" range also says the same. Ideally the shelf dimensions need adding also. Just my two penn'orth!
 helpful 
 Verified review|
1 month ago
This was my second order and the service was superb just like the first. I spoke to customer services with a query and found them very helpful. The delivery was made on time. The furniture was good quality and exactly as described. I would certainly buy from this company in the future.
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2 months ago
Very easy to do business with. Order fulfilled in less than a week even though Christmas. Goods excellent quality and delivered at specified time.
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2 months ago
Excellent customer service , friendly staff delivery driver was on time and efficient, goods of very good quality, and wrapped with care
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