Review summary
Many customers praise the excellent product quality, noting that items are sturdy, effective, and offer good value for money. Reviewers also appreciate the ease of setup and use, with most finding assembly straightforward. Additionally, several customers highlight prompt and reliable delivery experiences, as well as professional customer service in some cases. However, some customers report issues with delayed or missing deliveries. Experiences with customer service are mixed, with a number of reviewers citing unresponsive or nonexistent support. A few users also mention minor difficulties with assembly or unclear instructions.
This text was automatically created by an AI system from user reviews.
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Verified
great service . fair price / good quality
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Incorrect claims for delivery and email response.
Ordered base on their advertised "delivery within 48hrs". It took double that plus some to arrive which meant it arrived too late for what it was needed for and had to make other arrangements. COMPANY IS NOT IN THE UK!! Their UK site makes it appear they are based in the uk, even giving an address in London but no, they are in the Netherlands meaning any potential returns are eyewateringly expensive. Responses to emails take far too long in my opinion and cannot talk to anyone as again, not based in the uk. No idea what the actual product is like as didn't arrive in time to use it. I'm sure they are okay on the continent but I'd avoid if you are buying from the uk
Reply from stort-slurf.uk
Thank you for taking the time to share your experience. We are an international company with offices across the UK and the EU, and we normally deliver orders within 2 working days. In your case, our courier unfortunately experienced a delay, which meant the delivery took longer than planned. We did respond to your email within 24 hours and always aim to assist our customers as quickly as possible. While we regret that this order didn’t arrive in time for your needs, we hope to serve you again under better circumstances.
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Professional Company with excellent delivery and communication
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Great bit of kit. Highly recommended
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Quick, good and cost effective.
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Really good idea and saved a lot of time and effort
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Not a lot!
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Great product
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Ordered items on the 1st of july and still have not received them and its currently the 11th.
Reply from stort-slurf.uk
We apologize for the delay in your delivery. The parcel was delivered on July 12th. As we rely on the parcel service, this was unfortunately beyond our control. We wish you much success with your work!
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never received delivery of our order. Have emailed but no response. No refund and still no order received.
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Reply from stort-slurf.uk
Hi Mark,
Thank you for your review. Sorry to hear that you're not satisfied.
Unfortunately, we haven’t had any communication with you—otherwise, we would have been happy to resolve the issue. Your review also doesn’t make clear what the problem is.
Feel free to contact us so we can look for a solution together: info@stort-slurf.uk