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Waterpump.co.uk
Reviews:

140 reviews in the last 12 months290 total reviews  

4.47
Good

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Top positive review

5 Oct 2023
 Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application. It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
EK

Top negative review

8 Dec 2023
 Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT! 2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock! 3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow. Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
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Reviews for Waterpump.co.uk

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6 Mar 2024
 Verified review
Great customer service
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21 Mar 2024
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16 Mar 2024
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12 Feb 2024
 Verified review
Product ordered arrived quickly as described. I was looking at another pump but they were clear on the website it wasn't in stock and what date this was expected in. As the die in date kept changing I opted to buy another pump that was in stock. No one can control supply ships being diverted around the planet due to piracy can they.
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22 Feb 2024
 Verified review
Superb service and was given good advice on replacement.
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25 Feb 2024
 Verified review
Price was excellent. Delivery was fast and next day.
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22 Feb 2024
 Verified review
Swift delivery and excellent product.
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23 Feb 2024
 Verified review
Quickly despatched.
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17 Feb 2024
 Verified review
Good quick service
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9 Feb 2024
 Verified review
Good quick service
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12 Feb 2024
 Verified review
Great service
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20 Feb 2024
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20 Feb 2024
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11 Feb 2024
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11 Feb 2024
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21 Feb 2024
 Verified review
phoned help line with query, basically told i needed an adapter for a recently purchased pump .I expected the call taker to tell me exactly which adapter I needed and talk me through it. No go online and choose, or go to other wholesaler was the advice. POOR service that.
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Answer by Waterpump.co.uk
21 Feb 2024
Dear customer, We apologize for the inconvenience you experienced. We strive to provide comprehensive assistance and will review our procedures to ensure clearer guidance in the future. Your feedback is valuable to us, and we're committed to improving our service. Please don't hesitate to reach out if you need further assistance. Best regards, Team Waterpump
10 Jan 2024
 Verified review
Ordering was straightforward and easy and the pump and hose were delivered in 2 days. The pump is excellent and we would recommend it. However I would advise that the supplied hose does not fit easily onto the pump. I tried softening it with very hot water but still could only get it about 3mm onto the pump outlet! Gave up and fitted a larger lay flat hose. So my advise is buy the pump but not the 25mm hose.
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12 Jan 2024
 Verified review
Would have been a good idea to let people know that it does not have an english plug on it or provide an adaptor...
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Answer by Waterpump.co.uk
15 Jan 2024
Dear Customer, It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask. Kind regards, Team Waterpump
8 Jan 2024
 Verified review
Powerful Pump, just right to take water out of a big water butt over a distance of 17 meters.
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10 Jan 2024
 Verified review
Did not think I was legal to sell an electrical item in the UK without a 13A plug
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Answer by Waterpump.co.uk
11 Jan 2024
Dear Customer, It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask. Kind regards, Team Waterpump