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Review summary
Customers frequently praise the rapid delivery of their orders, often receiving pumps within 24-48 hours. Customer service is widely regarded as excellent, with staff providing helpful advice, responsive communication, and efficient problem resolution. Most customers are satisfied with the quality and performance of the pumps. Returns, refunds, and exchanges are handled smoothly and efficiently, with customers appreciating immediate compensation for issues or incorrect orders. Many customers find installation straightforward, and products are often well-packaged. Some customers note occasional courier delays and issues with damaged packaging, missing items, or careless courier handling. A few mention build issues or dissatisfaction with specific parts. Some report unclear or insufficient instructions and difficulties with certain fittings or accessories. Additionally, a significant number are frustrated with non-UK plugs or poor-quality connectors, requiring adaptors or additional purchases to complete installation.
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How Trusted Shops prevents fake reviewsReviewsWaterpump.co.uk
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DAB Aquajet 132/20 M
Delivery fast and comprehensive, connection to existing lines seamless, suction power compared to the ~15-year-old predecessor excellent. Noticeably more pleasant noise environment compared to the old VA variant. The finish gives a good, tidy impression.
On durability, one can say little with a new purchase, as well as on performance in continuous operation - currently, the groundwater situation (July 2026, Rhineland at 37.80 meters above sea level) is rather unsatisfactory. Suction height of the 8.00 m well currently at about 5.90 m (normally between 2.20 and 4.00 m) and insufficient inflow. That means the pump can deliver less than it provides at the tap.
Overall, I am very satisfied, the rest, like rising and constant groundwater levels, I cannot influence. On durability and reliability, I'll gladly write more in 10 - 15 years upon request ;-)
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An extra check valve on the groundwater pump!
A check valve also on the groundwater pump itself, extra compared to the foot valve, prevents the pump from emptying. The rubber ring in the existing 1" check valve was missing and caused an internal leak.
Ordered and installed a new check valve. Problem solved. Hopefully, the rubber ring on the brass valve will stay firmly attached this time!
Easy to order. It arrived with some delay and changing PostNL information later. Additional shipping costs on top of PostNL costs...
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The telephone customer service is great (very very rare on the internet), but the ordering process has some issues that could easily be improved:
1- tracking deliveries is complicated and the delivery times are quite long.
2- dimensions are not provided (diameters and location of water inlets/outlets of the pumps).
3- The installation documentation is unusable because it is illegible (64 micro pages spread over 4 pages 21x27).
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Reliable and correct
The pump I ordered was delivered immediately within two days. Unfortunately, it did not fit the necessary tasks. This became evident only when trying it out. The return of the pump was smooth and thanks to the shipping label also free of charge. Confirmation and refund went smoothly. Nothing but praise, although it is advisable to consult the customer service beforehand.
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Remarks on delivery
Hello, pump well received. However, two remarks:
- I did not sign anything upon receipt. I asked the delivery person who replied, 'that's not necessary'.
- The box inside the package had a round hole with a diameter of 3 cm... as if someone wanted to check its contents….
If you have explanations, they will be appreciated.
Best regards,
Sophie Makaraviez
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Verified
I cannot fault the advice I was given which,incidentally recommended the most modestly priced pump: nor can I fault the delivery time. The pump itself is excellent and is just what I needed. My only criticism is that being of German design it has two round pin plug . Finding a suitable 13th amp converter was slightly more tricky than I thought. I suggest a plug is included.
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Very good experience with this supplier; good responsiveness in terms of contact and timelines both for the initial delivery and when exchanging the first delivered equipment (imprecision in my model choice); excellent customer service; nothing to reproach.\nNow remains to install the device.
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Most Helpful and Quick Delivery
Most helpful with some questions we had about a broken pump that was not even purchased at Water Pomp Shop. In the end I bought a replacement pump and it was even delivered a day early even though the Italian distributor was experiencing delays. Everything was in order and I'm back up and running thanks to these guys!
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Submersible pump with built-in float
My previous water pump of the same type but 600 Watts gave out after 10 years, i.e., it no longer worked and the differential tripped during a separate test. This new one is 300 Watts and should suffice, the necessary lift height is only 2 m and in the test it performed well. So, here's to the next 10 years.
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DAB Pump ordered on June 27th and received on July 2nd
Pump received on July 2nd - Unpacked on July 4th noticing that 2 elements were broken
(breakage not visible from the outside as neither the outer packaging nor the packaging nor the motor protection
showed any tear marks) - Supplier notified by email on July 4th - Email from supplier on July 6th proposing to send me the 2 damaged, easily replaceable parts - New parts received free of charge on July 8th and assembled by myself.
BRAVO for the supplier's responsiveness!!
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Great experience ordering from this company
The product I purchased arrived much quicker than I expected and the price was very competitive.
Called the company a few times prior to placing the order and they were really helpful. The product arrived with a two pin plug but they even sent an adaptor the following day. Excellent service in every way.
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the big complaint will be against the company DAB which "coincidentally" recommends the intervention of a professional to install this pump.
In the art of taking individuals for fools, DAB is not bad and would do better to improve the quality of their manual knowing that for France, they could save forests by providing only the French version.
As for the site pompeaeau.fr, delivery flawless.
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5-star rating
Despite a computer error on my part when placing my order, the entire shipment was delivered promptly, and the excess items were returned after consultation.
Return labels were provided by the company.
The tracking and refund of the excess items were processed as quickly as possible upon receipt of the returned items.
Excellent customer service and a positive work environment. One possible improvement would be to introduce all three languages into your website, in order to reduce potential confusion.
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Verified
Great customer service
Bought a water pump which was delivered. On opening I noticed a part was broken. They offered to send the replacement part provided I could replace the part myself. Only trouble was on further inspection I noticed the feet were also broken. Obviously the item had been dropped whilst in the box probably during delivery. Anyway as soon as I mentioned this to waterpump they immediately sent me a new one. I am very happy with the service provided and would fully recommend this company.
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Cross-market review
On the website was next to the Sufil filter housing an apparently equivalent filter that I wanted to order new. However, the filter turned out to belong to another filter housing that is marketed by Wterpompshop and therefore does not fit in the Sufil filter housing. Telephone contact with "Fred" led to the amount being credited, TOP.\nCompliment for the correct and pleasant handling.\nKind regards, Hans Veldhuis
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Reliable material but a bit expensive
Reliable material but expensive, fast processing that proves you are aware of the problem when a pump fails. However, I regret that the activation cannot be adjusted, occurring very high and thus also stopping very high, leaving a level close to the pump's height. Additionally, the water jet on the side of the pump is very annoying. It is powerful enough to move the pump...
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Everything delivered perfectly. And it works. The water stays fine. I only have to turn on the pump and we have pressure and water. Fair price. Ordered on Friday. Unfortunately not at home the next day. (Post NL?) I had hoped so and it was also indicated in the order. I will definitely recommend you.
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Attractive Price
Attractive price. Delivery OK. The received product works very well and meets my expectations.
It's a shame there wasn't enough stock when I ordered: I needed to buy 3 identical pumps but the site only had 2 at the time of my order.
I will have to order the third pump in a new order and thus pay shipping costs for this second order.
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Actually everything fine, except for the delivery by PostNL. The website states that delivery may take longer. Based on that, we placed the order. The Waterpompshop arranges everything so quickly and neatly that it's delivered the next day. We weren't home and had no way to change the delivery. Then it was dropped off at two different parcel points, also with limited opening hours. It was quite a tour to pick up the items.....
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Ordered Sunday evening, delivered by Monday. Started using it on Tuesday. Apart from the hassle of installing the check valve, it went very smoothly. The instructions for the check valve could be clearer, but that's down to the manufacturer's manual, not the supplier. And perhaps a bit to me, I suspect. Top service, recommended webshop.
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4.80
Excellent1,252 reviews
since Jun 22, 2020
Contact
- +443308080159
- waterpump.co.uk
- customercare@waterpump.co.uk
- Milton Keynes, GBR
About
Pleased to meet you, we are Waterpump.co.uk. In our webshop, you will find total solutions for a wide variety of water-related problems. For example, if your cellar has flooded due to heavy rainfall, ...
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