gearchangeonline.com- Logo - reviews

gearchangeonline.com
Reviews:

211 reviews in the last 12 months1,296 total reviews  

4.86
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

2 Dec 2023
 Verified review
I've used these guys for multiple purchases now and each time they have been cheaper than the alternatives and been really efficient posting the kit out. If you chat to them using the online chat option they'll offer you a discount (unless there is a sale on already) so it's always worth asking. They've got a wide range of kit catering for lots of budgets and all good brands you can trust. I've ordered Boots, a Jacket, Trainers and Gloves and each time, they have arrived in less than 3 days, securely packaged and as described. I've never had to experience their returns or customer service as ive not had to send anything back or had any faulty goods... so can't comment on that. But I guess that is also a good thing as I've been sent exactly what I ordered. If you're new to bike kit, I advise going to a shop and trying multiple brands on. I find bike kit is sized down. So I'm a Large in regular clothing but with bike kit I'm 2XL for a jacket in some brands and an XL in others. Once you know your sizes, come and order here!!!! You'll save a packet!

Most relevant negative review

13 Dec 2023
 Verified review
Ordered a visor and Pinlock online and they sent me two visors. They then wanted to charge me £6 to return one of the visors. Three phone calls later they agreed it was there mistake and collected the visor and delivered my Pinlock. This is the second time I have used them and I had a problem last time as well.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for gearchangeonline.com

Filter
 Sort by  
Relevance
25 Jun 2024
 Verified review
Excellent service as usual
Report review
12 Jul 2024
 Verified review
Fantastic service
Report review
12 Jul 2024
 Verified review
Brilliant
Report review
24 Jun 2024
 Verified review
Report review
22 Jun 2024
 Verified review
Report review
19 Jun 2024
 Verified review
Report review
4 Jul 2024
 Verified review
Good glove as described but sent grey instead of brown
Report review
2 Dec 2023
 Verified review

My go to for kit!

I've used these guys for multiple purchases now and each time they have been cheaper than the alternatives and been really efficient posting the kit out. If you chat to them using the online chat option they'll offer you a discount (unless there is a sale on already) so it's always worth asking. They've got a wide range of kit catering for lots of budgets and all good brands you can trust. I've ordered Boots, a Jacket, Trainers and Gloves and each time, they have arrived in less than 3 days, securely packaged and as described. I've never had to experience their returns or customer service as ive not had to send anything back or had any faulty goods... so can't comment on that. But I guess that is also a good thing as I've been sent exactly what I ordered. If you're new to bike kit, I advise going to a shop and trying multiple brands on. I find bike kit is sized down. So I'm a Large in regular clothing but with bike kit I'm 2XL for a jacket in some brands and an XL in others. Once you know your sizes, come and order here!!!! You'll save a packet!
Report review
2 Feb 2024
 Verified review

No quibble exchange policy, just ask them if you are unsure!

Being unsure on the size of a pair of boots I was interested in, I discovered that Gear Change offer a service that aims to exchange the size, should they advise a size that doesn't feel quite right. I used their chat function on the website and was given guidance on the size that I may need. They came back to me on the chat very quickly too. I went on to order the boots which arrived promptly. Unfortunately they were slightly on the larger side when I got round to trying them on, so I called Gear Change who exchanged the boots, no questions asked. They arrived the next day with other boots being collected by the courier. I've just tried them on; They are perfect! The experience has been first class and I will go on to recommend them to other bikers. Thanks Gear Change, you are doing things right from what I can tell. Sometimes getting gear that fits well can be a pain and you provide that opportunity to get it right without even leaving the house, as was the case for me. The boots were on offer too and Gear Change are competitively priced. Happy days.
Report review
29 Nov 2023
 Verified review

RST Jacket…and trousers

Very good company I bought a RST Jacket and trousers the jacket was excellent the trousers were to big the company had no quarals in me returning them they get a five star review
Report review
13 Jun 2024
 Verified review
Always used a well known shop for my motorcycle gear. This time felt the boots was over priced even with a small 5% discount. With a short space of time Gear Change sorted me out a deal which I couldn’t refuse. They will now be my go to in the future. Promised delivery by or on Wednesday and delivered on time. Use with confidence and get a great deal!
Report review
28 Jan 2024
 Verified review
Good service all round. They don't answer emails though (something they need to work on or maybe there is an issue) but if you call them they have great customer service. I bought a pair on eBay but then had to exchange them which was hassle free. Next time I would go to thier own website. Prompt delivery and god customer service overall.
Report review
23 Jan 2024
 Verified review
Purchased a richa scrambler jacket from them, I paid a fair price, but I also enquired about the return policy, which I thought was very good. I spoke to a lady called Louise, who was very polite and informative, I much prefer to Speak to someone than just do it solely on line. A pleasure deal with.
Report review
4 Jan 2024
 Verified review
Great company with competitive prices .the staff are very friendly and helpful I can't say anything bad about Louise Rachel and John. I call myself a satisfied and loyal customer after all my purchases and help I received when finding the correct items and sizes .
Report review
4 May 2024
 Verified review

Great Service

First time of using Gear Change so wasn’t sure what the experience would be like. But it was all quick and easy and delivery was quick too. Couldn’t have asked for more and would go happily go back for anything else I need.
Report review
26 Dec 2023
 Verified review

Excellent

Delivery was very fast. Item was in stock unlike other shops which was great. Unfortunately didn't fit so needed to return. Returns process was easy and refund straightforward. Recommended seller, will use again.
Report review
7 Dec 2023
 Verified review
Fantastic service. Chatting to John on line asked about a helmet plus intercom. He helped me. Made my mind up.John sent email with details on to pay. Done delivered great thank you
Report review
11 Feb 2024
 Verified review
Never known delivery speed like it. Ordered at 4:02pm. Dispatched 4:08pm. Arrived at 3:30pm the following day. Now if that isn’t good then I don’t know what is. Absolutely epic
Report review
26 Mar 2024
 Verified review
A real change to get personal service. An attentive seller who was willing to help and delivered a great product at a great price with very fast delivery. Many thanks.
Report review
15 Feb 2024
 Verified review
Great service, even out of hours. Was super happy with the purchase from start to finish. Friendly speedy service. Would definitely buy from here again in the future.
Report review