gearchangeonline.com

Reviews:

I purchased Dainese Jacket which resulted in a generally very good experience, much in part due to dealing with very helpful & proactive people at Gear Change. They really were very good and I would have marked this review as such all but for one hiccup. When I paid for my jacket (which was to be delivered to a UK address) I used an overseas payment card (one based at a bank in the Isle of Man, a USD account) and I was also overseas myself at the time that I made the purchase (an occupational hazard, being airline pilot). That resulted in a payment being taken... but then the order was then cancelled... which I deduced as being due to the payment method and / or my location when the order was made (noting that I was not in the UK). I then had to wait 5 days for that money to be refunded into my IOM (USD) bank account and - rubbing salt in the proverbial wound - when the money was refunded, I suffered a £25 shortfall between the amount that I'd paid versus the amount that got refunded into my account (due to forex differences & forex fees). So, with that first purchase being cancelled, I instead used a UK based Debit Card to pay for the jacket, but that order too got cancelled (again, after the payment had been taken), seemingly because I had made the online payment but whilst connected via a VPN (connected to Boston / USA) and thus to it looked like I was making a purchase from 'overseas'. Once again I had to wait (3) days for the refund to arrive back into my UK account (but at least that time I received back exactly what I'd spent). So, note to others: Do not place an order with GearChange if you're using a non-UK based payment method and / or if you are not in the UK (either physically or virtually so, e.g. if connected via a VPN to a non-UK location). To be fair to the good folk at GearChange, they were very helpful & proactive at sorting this out for me and I got my jacket in the end. A happy ending.

Louise was really helpful and ensured I received the correct items at a very competitive price.

I ordered some Sidi boots, they were cheap so I was dubious but they arrived quickly & were exactly as discribed . Great boots

The customer service from Yourselves is first class , You are let down by DPD delivery as they are terrible. I suggest You change Your Courier l.

Orded some gloves and the wrong ones were sent. They sent out the ones I ordered the next day on a pre 10. I rate companies not when things go perfect but if there is a mistake how they then operate as these things happen.

Your service was quick and easy but unfortunately still not received from DPD. So far I’ve been told it will be ready to collect from pick up point everyday since Saturday. Still waiting

Always go to Gear Change for my motorbiking needs! Lovely staff - couldn’t be more helpful if they tried 🖤

Very competitive price, genuine item received safely Delighted with purchase.

The staff were helpful and the product was shipped promptly , a refund was issues for products not available very quickly . Will use again

Really helpful people. Very kind and polite lady. Ordered an airbag at lunchtime over the phone. It arrived before lunch the next day. Perfect

Quick seamless transaction. Great quality item Received within 48 hours of ordering. Good competitive pricing.

Product was exactly what I needed and delivered in good time. Tracking and delivery time was perfect

Very easy to use site and to order from, excellent choice for sizes. Quick delivery and amazing prices. Communication from the company about my order has been brilliant. Wish all companies were as good and as helpful as gear change.

Excellent service! I was worried that my helmet wouldn't arrive in time and 'Gear Change' didn't email me days later they phoned me immediately and arranged next day delivery through my chosen courier. Unfortunately it was the too small so they exchanged the helmet for a small fee the very next day. The staff here are excellent and you can tell they care about there customers. Highly recommend.

Lots of choice, competitively priced, great delivery and securely packaged. Thank you!

Always great prices and quick delivery very pleased with my last four purchases

Friendly and helpful staff, good choice of products and quick delivery.

Excellent price on a Shoei helmet, delivered next day. Fantastic service.

Great service and prices. Buy all my bike gear from them. 10/10 Duncan

Order twice and got a super speedy delivery ! Super satisfied with price and quality