Review summary
Customers consistently praise the staff for their friendliness, helpfulness, and willingness to resolve issues quickly and professionally. Many customers highlight the competitive, discounted, or best-in-market prices as a key reason for their satisfaction. Fast, reliable, and next-day delivery is repeatedly mentioned as exceeding customer expectations. Customers appreciate clear, proactive, and regular communication about orders, especially via live chat and phone. When issues arise with orders or products, customers report quick, effective, and fair resolutions, often exceeding expectations. Customers value the wide and varied selection of products and the availability of sizes and options. Customers are satisfied with the straightforward and prompt returns and exchange processes, often receiving personal assistance.
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How Trusted Shops prevents fake reviewsReviewsgearchangeonline.com
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Verified
Amazing sales and customer service. Sourced the helmet needed and it was a straight through process. Really easy payment and delivery. Thanks so much
Verified
Fantastic company!
After having repeated poor experiences with one of the large brick and mortar motorcycle accessory stores I thought I'd give these guys a go and the experience was perfect from start to finish. Spoke to someone on the live chat, agreed a fantastic deal on a new helmet, invoice sent instantly and I received my helmet the very next day in perfect condition. Will definitely be using Gearchangeonline for any future purchases. Thank you again.
Verified
Not a bad price for boots when looking around, what convinced me to buy from this lot when the live chat for a deal said £200.00 instead of £213.00!! Delivery was fast and kept up to date with the delivery……….unfortunately no sign of the £13 discount so just be aware of that you might think you are getting a better deal than you are!!!!,
Verified
New Shoei helmet perfect service great price superbly packed no issues at all thanks Gear Change will definitely will use again and highly recommended.
Verified
Motorbike jacket
The jacket that I bought is spot on absolutely love it it came when you said it would too. Will definitely be buying more off here
Verified
Top quality items and service
Great price and came with a free bag and solid bar clamp. Arrived super fast and the customer service is another level, I had been called to correct an issue before I even knew there was one. I was sent the correct item the very next day. I wouldn't even have known that it was wrong and thought nothing of it, so the honesty and care was excellent. I will absolutely shop here again
Verified
Competitive price & arrived in about 5 days (direct from supplier for my size & colour choice). Very helpful on s phone when I rang to check on order.
Verified
Excellent Purchase of an Arai visor and matching Pinlock. Used the online chat and spoke with John who was very helpful indeed. Overall nothing to fault whatsoever. Superb customer service.
Verified
These guys knock it out of the park! So easy to contact and talk to regarding the products. Dispatch and delivery is superfast too…. !
Verified
Helmet supplied
Gear Change went above and beyond in order to find the helmet I was after in my size,as all other well known outlets were not able to achieve.
Verified
Really happy with my experience shopping with these guys, I was a little sceptical at first as I’ve never come across them before, but not only did I get my boots £110 below rrp I also had them at my door next day! 100% recommend and I will be coming to these guys from now on for all of my motorcycle accessories/gear.
Verified
Excellent customer service
I bought a Alpinestars bag which had the rain cover missing left the factory like it as was all sealed had a replacement sent me the next day. Cheapest prices around and excellent service can not recommend more
Verified
Great service
Great online communication prior to purchase. Best price for the boots I could find and very prompt at dispatching. Smooth service all round, thank you
Verified
Purchased an Arai Quantic with additional visor. Great price with a heavily discounted visor. Sale was easy via web chat and item arrived next day well packaged in perfect condition. Would highly recommend.
Verified
I got a really good price on a new helmet, delivery was quick and the helmet was perfect 👌
Verified
10/10 - helpful. I'll be back!
10/10 - helpful, knowledgeable staff. Received exactly what I needed swiftly and at a great price. I'll be back.
Verified
Prompt delivery, kept up to date
Items purchased exactly as expected
Verified
Fantastic, would definitely recommend
Great discount, very quick postage and excellent customer service
Verified
Competitive pricing and additional online chat gave further discounts. Quick delivery and bike gear fitted great 👍
Verified
Excellent service , staff very helpful , will be buying off this company again…