Took 2 months to receive my item , there was no pre warning on ordering that it would take so long . But the item is perfect
Quick and simple
Ordering process is simple, delivery was quick
Confusing, Expensive but Delivered.
I needed to replace the plastic mounting strips that locate the drawers onto the glass shelf in my Liebherr Freezer as they were broken. I HAD TO GUESS WHICH ITEM TO ORDER BECAUSE THEY WERE DESCRIBED DIFFERENTLY AND LOOKED VERY DIFFERENT IN THE PHOTOGRAPHS.These were the descriptions.
1x Liebherr 909723800 strip - bracket left f. glass plate
1x Liebherr 909724000 decorative frame profile - retaining bar right f.glass top
I only ordered them from you because you emphasised your free returns policy. Actually I was lucky and they were the correct parts, but luck should not be a factor in a purchase like this!
I was also quite annoyed at the price you charged - £102.03 for two small plastic parts and you shipped them from France with a Customs Value of €0.02. Is this a dishonest customs declaration or is it an admission that I was seriously overcharged?
Anyway I only ordered from you because I could not find these bits in stock anywhere else. I will never ever be a loyal customer and will only deal with you again if you are the only option. One good thing you did was send the ordered goods to the correct address in a reasonable time ( 6 days ) so that's why you get 2 stars.
Swan dishwasher dispenser
Ordered a dishwasher dispenser which arrived the next day. Appears to be the same original part as fitted by the manufacturer.
Quick response with order but really poor product quality. Returned it. Waiting for refund.
Oven Rack for IKEA Oven
Bought an extra oven rack, delivered quickly and just as described
Am surprised the part was sourced from France and not from the UK
Quick delivery and easy to order item
Correct part delivered next day
Part I ordered was correct and perfect fast postage
Took 2 months to arrive. There was no communication from the company unless I emailed asking for an update. When I finally asked for a refund the item was delivered that week.
Great Afterservice
Product arrived great, unfortunately was damaged in transit, but excellent aftersales who came back to me fast and resolved the issue.
5 star
ABLE TO ORDER CORRECT PART USING GUIDANCE. VERY HAPPY
Too slow to respond to emails
The purchase came quickly - but the customer service online was just too slow to respond - sometimes taking a week to answer an email! It took almost a month to get a returns label in the end
