Customers mostly report positive experiences with FixPart.co.uk. Many customers praise the fast delivery times, user-friendly website navigation, helpful diagrams and search functions for finding correct parts, responsive customer support, good value pricing, and effective packaging that protects items. Additionally, the efficient handling of returns and refunds is appreciated by some.
However, some customers experience delivery delays or slow updates, difficulty identifying the right parts due to insufficient descriptions, slow replies or lack of phone support from customer service, challenges in finding specific items on the website, compatibility issues or missing components with certain parts, high prices or shipping costs, excessive or damaged packaging, and delays or issues with returns and refund policies.
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Reviews for fixpart.co.uk/en
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Community member
1 Reviews
Cant fault the team there at Fixpart. Initially I somehow ordered the wrong part (My Fault completely) and only realised when I went to fit. I reached out to the team and they were great, easy return process, easy refund process, and once I reordered the correct part it arrived quickly, and was easy to install. Thank you
Community member
2 Reviews
You are too slow at responding to requests for information or if there is a problem
Community member
4 Reviews
Part was as required and delivery good.
Community member
1 Reviews
PART WAS GOOD AND WAS CORRECT
Community member
1 Reviews
Easy to navigate the site and offered alternative parts
Ordered 2 parts for my Smeg dishwasher - only 1 received
Ordered 2 parts for my Smeg dishwasher. Only 1 was despatched. Several emails and contact forms later the other part stll hasn't been received. You've got my money, where's the part? Very poor customer service.
Answer by FixPart.co.uk
Good day, I am sorry to hear that. We have contacted you to see what we can do for you. Our apologies for the inconvenience.
Orgesa, FixPart customer service
Community member
1 Reviews
Highly recommend.
Excellent website - really comprehensive and makes finding correct part easy. Part arrived speedily and well packaged. Great communication.
Community member
1 Reviews
Arrived next day after paying a reasonable amount.
Community member
2 Reviews
Ordered hob with a dispatch of 3 days. Took two weeks
Ordered hob with a dispatch of 3 days. Heard nothing. Had to chase. Item took over two weeks to dispatch.
Not impressed although the item was perfect when delivered.
Answer by FixPart.co.uk
Good day,
I am sorry to hear that. If you have any questions or something is not in order with the product, please don't hesitate to contact us. Our apologies for the inconvenience.
Orgesa, FixPart customer service
Community member
1 Reviews
Found the part other suppliers did not have, easy transaction and fast delivery great.
Community member
1 Reviews
it was easy to navigate through the site and chatting on line
Community member
1 Reviews
Item fitted perfectly
Community member
4 Reviews
Very easy to find the correct part, a pump for an espresso machine, and great service. Kept update and delivered very swiftly. No photos but I followed this guide that has some. https://arduinoarsingabout.blogspot.com/2018/04/replacing-coffee-machine-pump-dualit.html
Community member
1 Reviews
Recieved and fitted the part for the washer/dryer. All functioning as normal, well happy
Community member
1 Reviews
Great source of a genuine spare part for a 30 year old kitchen appliance.
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