Review summary
Customers frequently praise the very fast shipping and prompt delivery. Most are satisfied with the quality and durability of the products. The wide and high-quality selection of HEMA equipment and brands is also appreciated. The ordering process is usually easy, straightforward, and efficient, and communication regarding orders and delivery status is clear and timely. Customer support is generally described as responsive, friendly, and helpful. There are a few mentions of delayed or problematic shipments. A small number of customers express dissatisfaction with certain items, and there are isolated complaints about issues not being resolved quickly by customer support.
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Verified
Very reliable shop! If anything, I'd like to know if some items have longer delivery time than expected and a possibility to choose, whether I want some of the stuff in advance and the rest as an open, pending order. The information of the delivery is high quality, and I have never been dissatisfied after receiving the order. The quality control of Faits D' Armes is well kept.
Verified
Depends on what you order
My first order with the company was exactly what was ordered, all the parts were present and correct and nothing was out of place. My experience was good enough that I recommended the company to others in my club.
This order arrived very quickly, but the gorget is incredibly cheap looking.
Every edge of the hard plastic is unfinished, and jagged, like it was hacked at rather than cut. There is a sharp prominence that almost cut me, and there is a chip in the centre front of the blade catcher. At the bottom of the plastic protector, the angle is uneven and asymmetric, and there is a large gouge at the apex. The protector is also sewn onto the band off centre, which makes it difficult to get it to sit properly. It looks unfinished, and (with shipping) this cost me nearly $100aud, a cost that I would not have paid for this item if I knew it's condition.
So, really, you experience depends on what you order from them.
Verified
Excellent HEMA Gear and Fast Shipping
The website is clear, easy to navigate, and ordering was simple. Shipping was fast, and the quality of the HEMA gear I ordered — including the fencing mask, gloves, and other equipment — is excellent. Everything feels durable and well made. I will definitely order from them again in the future.
Verified
Good experience and customer service
Faits d'Armes is Quick to ship the order, quick to reply to emails, replies to phone calls as well, and does this in a consistent manner. It is always a good shopping experience :)
I would love to have free delivery to Denmark, as there is for most neighboring European countries.
Verified
Order was sent sooner than promised. However should avoid aus post as they're crap, have been telling me the package is out for delivery for 5 days, with a no explanation "delayed" for last 2
Verified
Always great delivery time and products. Even though I like supporting the producer directly, sometimes I don't want to wait 5-10 weeks for delivery so with faits d'armes I have the best of both worlds. Here is Pixie inspecting my latest purchase 🗡️
Verified
Great service
Very smooth process overall both in terms of communication and ordering. When some of the items were delayed at the manufacturer the items already in stock was sent so the shipment was turned into a 2-part shipment so we didn't wait long for the things.
Highly recommend.
Verified
Quick and reliable service, good and interesting selection of fencing gear. I like that you can find new stuff in the store as it comes out.
Verified
Great selection of stock. Very fast shipping and excellent customer services
Verified
Quality and great customer support.
Great and quick customer support for an order modification. Arrived exactly as stated and great quality items.
Verified
In Stock items got shipped super fast and without extra shipping cost inside the EU.
Verified
I’m new to HEMA, but found FaitsDarmes easy to order from and prompt to deliver. I have no complaint and look forward to ordering again.
I just wish the same could be said about parcel force.
Verified
Quick and high quality
Quick, predictable delivery and high quality products. Ordered a SPES jacket, that I'm glad that they have such high quality brands in stock, and the Faits D'armes own gauntlets, which are based on cutting edge design.
Verified
Good contact with crew. On the other hand - most of other shops have free return, which Faits lack.
Verified
Super quick delivery, good range of products. I would really appreciate a option for snail speed delivery with cheaper shipping, if that is feasible. (I don't mind higher shipping fees if I buy expensive items. But eg a foam training sword on its own is forbiddingly expensive in shipping.)
Verified
I like the site but it would be nice if users could rate the products and comment them.
Verified
Pretty good overall
Everything went great ! Can recommend to everyone within europe, fast shipping, good selection.
Verified
really good
Produkt was as specified in the website. customer service was friendly and fast to answer questions.
Verified
My son loves his sword
Verified
