Review summary
Customers often praise the competitive pricing and good value offered by the service, which is a key reason for their satisfaction. Many also appreciate the helpfulness and friendliness of the customer service staff, as well as the secure packaging that ensures items arrive in good condition. Prompt responses to customer inquiries are noted as a positive aspect of communication. However, there are concerns about the speed and reliability of delivery, with some customers experiencing delays, especially with international shipping. Customers also report frustration with limited updates and a lack of clarity in communication. Additionally, there are complaints about unclear information regarding the company’s location, shipping origins, and delivery estimates on the website, as well as occasional issues with customer service response times and complaint handling.
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How Trusted Shops prevents fake reviewsReviewsPhotospecialist.co.uk
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Verified
Order received promptly. Customer service excellent. They sent me a missing lead same day I notified them it was missing. Would recommend.
Reply from Photospecialist.co.uk
Thank you for your kind feedback! We’re glad to hear that your order was delivered promptly and that our customer service could quickly assist you by sending the missing lead the same day. We really appreciate your recommendation and are happy we could help!
Verified
Was unsure about buying in the EU.
Was unsure about buying in the EU rather than UK but now very happy with the service which took 6 days which was quicker than recent Post Office delivery, communication was very good and the price saved me pounds, I spent a lot on binoculars and paid by PayPal so I have that assurance but no worries all was as I would have expected so I assume this company has improved a lot if you believe some of the feedback, I will definitely use again.
Reply from Photospecialist.co.uk
Thank you very much for your detailed feedback! We’re delighted to hear that you are happy with the service, delivery time, and communication, and that you feel confident using our company again. It’s great to know that your experience with us met your expectations, and we look forward to serving you again in the future.
Verified
Moment cinebloom filter
Reasonable prices. Delivery could be quicker but there was Easter weekend in between to be honest though. Parcel was wrapped securely
Verified
Prompt delivery; item as described
Prompt delivery
Verified
Great price and delivery time.
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Verified
Shoddy, but got there in the end
- Did not state that power supply was a EU plug when I at all stages indicated I was in the UK (and it is a .co.uk website)
- Did not directly state that postage would be from outside the UK
- Did not provide a tracking number until directly asked
- Item listing said delivery would take 2-3 days when in fact it wasn't even given to the postal service until two days after I ordered. Arrived after 7 days.
- Phone line wouldn't answer on two of the four options, so spent at least 30 mins waiting to get through
Positives - customer service operator was very apologetic, helpful and friendly.
Reply from Photospecialist.co.uk
Thank you for your detailed feedback. We’re glad to hear that our customer service was apologetic, helpful, and friendly. At the same time, we sincerely apologize for the issues you experienced regarding the power supply, postage origin, delayed tracking, and delivery times, as well as the difficulties reaching us by phone. We appreciate your feedback and will use it to improve our communication and processes in the future.
Verified
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Verified
Genuine item and good price but shipping time a bit slow only shipped on the 5th day after order.
Great stuff tho.
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Verified
Great service!
Quick and professional service. Got 2 Benq monitors at the best price I could find. Very happy!
Verified
very good service
Verified
Great selection, good prices, reasonable delivery time
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Verified
Available at a great price
The only place that had the product I was looking for. It was available at a great price including shipping and arrived in perfect condition.
Verified
Great value. The delivery was a little slow but not the photospecialists fault and when I messaged for their support, they were prompt and friendly. The parcel was delivered by Royal Mail the following day. Very happy with the instax camera.
Verified
Swift and accurate answers to my questions and my required replacement part.
Verified
Great value for the Canon printer bundle I purchased. Delivery much slower than expected but efficiently followed up by friendly support staff. Shame product not supplied with a UK power plug, so needs plug adaptor to operate!