Review summary
Customers frequently praised the competitive pricing and value for money offered by the service. Ordering online was generally reported as easy and straightforward, contributing to positive customer experiences. Product quality generally met or exceeded expectations, with most customers satisfied with their purchases. Many also found customer service to be helpful and polite, and several noted prompt responses in communication. However, experiences with delivery speed were mixed, with some customers encountering delays longer than expected. Communication was also inconsistent, as a notable minority cited poor updates or a lack of transparency. Some customers reported slow or unhelpful interactions with customer service. Additionally, multiple customers expressed concerns or confusion about orders shipping from outside the UK and the lack of clarity regarding delivery origin and times.
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How Trusted Shops prevents fake reviewsReviewsPhotospecialist.co.uk
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Verified
Great service!
Quick and professional service. Got 2 Benq monitors at the best price I could find. Very happy!
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very good service
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Great selection, good prices, reasonable delivery time
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Available at a great price
The only place that had the product I was looking for. It was available at a great price including shipping and arrived in perfect condition.
Verified
Great value. The delivery was a little slow but not the photospecialists fault and when I messaged for their support, they were prompt and friendly. The parcel was delivered by Royal Mail the following day. Very happy with the instax camera.
Verified
Swift and accurate answers to my questions and my required replacement part.
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Verified
Great value for the Canon printer bundle I purchased. Delivery much slower than expected but efficiently followed up by friendly support staff. Shame product not supplied with a UK power plug, so needs plug adaptor to operate!
Verified
Goods arrived promptly, well packed
Goods arrived promptly and well packaged.
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Got exactly what I ordered, well-packed and prompt despatch.
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Great service
Item was in stock and delivered very quickly. Would definitely deal with them again.
Reply from Photospecialist.co.uk
Thank you for your great feedback! We’re really happy to hear the item was in stock and delivered quickly and we look forward to seeing you next time!
Verified
You charged more for postage than the item I ordered cost when others send postage free
Verified
Farce from start to finish
Don’t pretend you are a company in the UK
Do not claim a product will be delivered in 2-3 days when in fact 2-3 weeks would be more accurate.
Do not deliver an order in separate parts, with no way of tracking the second part of the delivery
When offering customer service on a UK telephone number it would be appropriate to provide an English speaking company representative, not one who only speaks French!
Reply from Photospecialist.co.uk
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. Kamera Express is a Netherlands-based company that ships across Europe, including the UK, and we always aim to provide clear delivery information and English-language support.
We will reach out to you directly to look into your order and help resolve the issues you experienced. Your feedback is very valuable to us and helps us improve our service.
Verified
Delivery took 14 days
Limited response to my emails with no explanation or updates
Reply from Photospecialist.co.uk
Thank you for your feedback. We’re sorry to hear that the delivery took longer than expected and that you experienced limited communication and updates during the process. We understand how frustrating this must have been. We also see that your package has now been delivered, but we regret that the experience leading up to it was not satisfactory. Thank you for sharing this with us, we will take your comments into account to improve our communication and service in the future.
Verified
I've received my order on time, very fast and well packed.
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Initial queries handled promptly and order was dealt with efficiently.
Disappointed I couldn't order the album colours I wanted.
Reply from Photospecialist.co.uk
Thanks for your feedback! We’re glad your queries were handled quickly and your order went smoothly. We’re sorry the album colours you wanted weren’t available this time and hope we can offer more options for you in the future.
Verified
My emails were answered quickly and my order arrived just in time to use on my vacation
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Quick and easy ordering process.
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The printer arrived sooner that I expected. So well done.
Verified
Ordered online from UK and item arrived a few days later without any problems.