Kelvin Power ToolsReviews:
1,550 reviews in the last 12 months11,667 total reviews
Excellent
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Top positive review
1 Aug 2023
Verified review
Quick service, i had upgraded to 4ah batteries but they sent the standard 2.5ah out with it. An easy mistake to make has the box does not state the ah on them. An email on the evening of delivery was sent and i had a phone call the next morning at 7.45am with an apology. The correct ones where delivered the next morning and original ones collected. Fantastic service i will definitely be using Kelvin power tools in the future. Plus the prices are good, better service and prices than I.T.S who i normally use.
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Top negative review
19 May 2023
Verified review
Eddie is an outstanding member of your staff. Always happy to help and good sales guy.
Last visit I was made aware from a new guy that you won’t be taking any repairs in for 3 month. Very poor service. Back log is the reason. Start more staff or look at your holiday structure which I’m sure you’d aware there is an issue. You are going to loose a lot of custom with this decision but then I’m guessing you don’t care. Change in service since the buy out with isn’t a positive reveiw. Sad given the service I used to get.
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Reviews for Kelvin Power Tools
6 Jun 2023
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6 Jun 2023
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5 Jun 2023
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1 Jun 2023
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31 May 2023
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31 May 2023
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29 May 2023
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26 May 2023
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21 May 2023
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20 May 2023
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20 May 2023
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18 May 2023
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16 May 2023
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13 May 2023
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12 May 2023
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12 May 2023
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11 May 2023
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10 May 2023
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19 May 2023
Verified review
Eddie is an outstanding member of your staff. Always happy to help and good sales guy.
Last visit I was made aware from a new guy that you won’t be taking any repairs in for 3 month. Very poor service. Back log is the reason. Start more staff or look at your holiday structure which I’m sure you’d aware there is an issue. You are going to loose a lot of custom with this decision but then I’m guessing you don’t care. Change in service since the buy out with isn’t a positive reveiw. Sad given the service I used to get.
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Answer by Kelvin Power Tools
25 May 2023
Hello. Unfortunately it isn't that simple. Manufacturers are still having stock issues with spare parts. It's at least a 4 week wait to receive spare parts from most manufacturers. This is what has caused the backlog. We're not accepting any new repairs to allow our workshop to clear the backlog.
23 Nov 2023
Verified review
The charger arrived loose and not in non-retail packaging, which was not disclosed beforehand. The delivery was slow, but this was communicated in advance. Overall, the experience was satisfactory.
Edited: Your website does not explain that the charger is split from a tool kit! The delivery was particularly slow, taking about 2 weeks to arrive. You asked for my feedback so don't attack me!!!!!!!!
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Answer by Kelvin Power Tools
28 Nov 2023
Hello. Thank you for your review. The charger didn't have any Bosch packaging as it was split from a tool kit. Doing this allows us to offer you a better price than if we were to buy the charger in individually from Bosch. We explain this on our website. Delivery was slow as you chose Royal Mail's 4-7 working day delivery at the checkout. You placed your order on Sunday 12th November when we were closed. On Royal Mail's system it shows that your order was delivered on Wednesday 22nd, so that was 8 working days for delivery. We're now in the busy period for couriers, so unfortunately some delays are happening.