Kelvin Power ToolsReviews:
1,516 reviews in the last 12 months11,610 total reviews
Excellent
TrustmarkValid
Top positive review
1 Aug 2023
Verified review
Quick service, i had upgraded to 4ah batteries but they sent the standard 2.5ah out with it. An easy mistake to make has the box does not state the ah on them. An email on the evening of delivery was sent and i had a phone call the next morning at 7.45am with an apology. The correct ones where delivered the next morning and original ones collected. Fantastic service i will definitely be using Kelvin power tools in the future. Plus the prices are good, better service and prices than I.T.S who i normally use.
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Top negative review
19 May 2023
Verified review
Eddie is an outstanding member of your staff. Always happy to help and good sales guy.
Last visit I was made aware from a new guy that you won’t be taking any repairs in for 3 month. Very poor service. Back log is the reason. Start more staff or look at your holiday structure which I’m sure you’d aware there is an issue. You are going to loose a lot of custom with this decision but then I’m guessing you don’t care. Change in service since the buy out with isn’t a positive reveiw. Sad given the service I used to get.
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Reviews for Kelvin Power Tools
14 Jun 2023
Verified review
Unfortunately received item and it was broken.
Must admit I didn’t try and sort due to distance from Shop.
Now repaired by Pad under Guarantees.
Maybe unfair the two stars as Delivery was very quick.
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Answer by Kelvin Power Tools
20 Jun 2023
Hello. We feel that your review is unfair. The nailer was zip-tied in its case by Paslode before it was sent to us, so we haven't intentionally sent you a broken nailer. Like you said, you didn't let us know that there was anything wrong with the nailer. If you did then we would have collected the nailer and sent you a replacement straight away. So we're not sure what we're at fault for here...