Kelvin Power ToolsReviews:
1,518 reviews in the last 12 months11,621 total reviews
Excellent
TrustmarkValid
Top positive review
1 Aug 2023
Verified review
Quick service, i had upgraded to 4ah batteries but they sent the standard 2.5ah out with it. An easy mistake to make has the box does not state the ah on them. An email on the evening of delivery was sent and i had a phone call the next morning at 7.45am with an apology. The correct ones where delivered the next morning and original ones collected. Fantastic service i will definitely be using Kelvin power tools in the future. Plus the prices are good, better service and prices than I.T.S who i normally use.
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Top negative review
19 May 2023
Verified review
Eddie is an outstanding member of your staff. Always happy to help and good sales guy.
Last visit I was made aware from a new guy that you won’t be taking any repairs in for 3 month. Very poor service. Back log is the reason. Start more staff or look at your holiday structure which I’m sure you’d aware there is an issue. You are going to loose a lot of custom with this decision but then I’m guessing you don’t care. Change in service since the buy out with isn’t a positive reveiw. Sad given the service I used to get.
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Reviews for Kelvin Power Tools
19 May 2023
Verified review
Eddie is an outstanding member of your staff. Always happy to help and good sales guy.
Last visit I was made aware from a new guy that you won’t be taking any repairs in for 3 month. Very poor service. Back log is the reason. Start more staff or look at your holiday structure which I’m sure you’d aware there is an issue. You are going to loose a lot of custom with this decision but then I’m guessing you don’t care. Change in service since the buy out with isn’t a positive reveiw. Sad given the service I used to get.
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Answer by Kelvin Power Tools
25 May 2023
Hello. Unfortunately it isn't that simple. Manufacturers are still having stock issues with spare parts. It's at least a 4 week wait to receive spare parts from most manufacturers. This is what has caused the backlog. We're not accepting any new repairs to allow our workshop to clear the backlog.
1 Dec 2023
Verified review
I tried to drop off Panasonic tools that I had purchased from Kelvin Power Tools that were still under warranty. The guy told me to bring them back in 4 months because they were short staffed. Shit service happy to sell but not support
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Answer by Kelvin Power Tools
4 Dec 2023
Hello. Thank you for your review. Unfortunately there has been a miscommunication between our workshop and sales counter staff regarding repairs. Our workshop is short staffed at the moment, so they can only accept warranty repairs and account customer repairs. I apologise that you were told that we couldn't help you. If you still need your tools repaired under warranty, then just bring them in and let our sales counter staff know that it's a warranty repair.
21 Jul 2023
Verified review
Got the Saw one day and had to send it back as faulty
Ive to wait till u guys check it before its either replaced or refunded
Quite disappointed tbh
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Answer by Kelvin Power Tools
26 Jul 2023
Hello. This is standard procedure, as with most shops. We need to receive a faulty product back first to ensure that it's actually faulty before we can replace or refund. We received your faulty saw and sent out your replacement saw yesterday.
19 Nov 2023
Verified review
Non Delivery
I was told my order had been despatched on 9th November. It has still not arrived in spite of the email I sent to notify you of this.
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Answer by Kelvin Power Tools
20 Nov 2023
Hello. You chose Royal Mail 4-7 working day untracked delivery, so today is the 7th working day for your delivery, If your parcel isn't delivered today, then email sales@kelvinpowertools.com. Shirley let you know this when you got in touch.
15 Oct 2023
Verified review
Multi tool BOSCH expert AIZ20 WOULD NOT EVEN CUT THROUGH 1 SCREW JUST RUBBISH
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Answer by Kelvin Power Tools
29 Nov 2023
Hello. Thank you for your review. This blade is specifically designed for cutting metal, so it should be able to cut through screws. Due to the nature of their application, blades don't have a guarantee or warranty, so please get in touch with Bosch directly to discuss this. You can call them on 0344 736 0106 or email them at bosch-sales@uk.bosch.com
14 May 2023
Verified review
Delivery service not the best
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Answer by Kelvin Power Tools
15 May 2023
Hello. Thank you for your review. You placed your order on Sunday 30th April when we were closed for the weekend. It was a bank holiday on the Monday, so your order was dispatched on the Tuesday and you received it on the Wednesday. It doesn't show any problems with your delivery on DPD's system, so we can only apologise for any problems that you had with them.