Review summary
Customers commonly praise the fast delivery, responsive and helpful customer service, and the ease of use of the website and ordering process. Many also appreciate the quality and performance of the products, as well as the clear communication and order updates provided throughout their shopping experience. Some customers report frustration with delivery delays and occasional lack of information or updates during shipping. There are also recurring complaints about products arriving with European plugs or parts not compatible with UK standards, slow refunds, unresolved customer service issues, damaged items upon arrival, and unclear product specifications.
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How Trusted Shops prevents fake reviewsReviewsTrotec online shop UK
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We should see more of your products in the UK , well packeaged and arrived on time . Trotec keep you informed about the progress of your order . The budget items are very good quality and PRICE
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Excellent service.
I was able to order what I wanted. The product was shipped quickly and there were no difficulties whatsoever.
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Fast service, good product but appliances supplied to the UK should be shipped with a UK mains plug.
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Trotec
As always with trotec products
They work faultlessly
I have used there products for over two decades
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Good delivery time.
Only slight problem, it has a euro two pin plug on the power supply. Big awkward with a UK adaptor.
Otherwise appears a nice machine.
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Easy purchase for perfect product
From beginning to end it was smooth and effortless. Thanks for making parcel tracking as essay as possible. Some more about the product: I loved it. Perfect for my needs.
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Very impressed with overall service answered emails quickly put you at ease the product l purchase am very happy with thank you will gladly recommend.
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Reply from Trotec online shop UK
Good day,
We have taken note of your review and regret that your experience was not satisfactory.
We would like to invite you to contact our customer service at online-en@trotec.com so that we can better understand your concern and offer you an appropriate solution.
Best regards,
Your Trotec Team
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Reply from Trotec online shop UK
Good day,
We have taken note of your review and regret that your experience was not satisfactory.
We would like to invite you to contact our customer service at online-en@trotec.com so that we can better understand your concern and offer you an appropriate solution.
Best regards,
Your Trotec Team
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Awesome products and excellent customer service 👌
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A great bit of kit , with all the whistles & bells of more expensive makes .
I love the full digital display my other one didn’t have 5️⃣🌟
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I have had to order two items for one job. It could be put more specifically what sizes the hoses were and put more clearly items on a wait delivery.
For example the part I ordered end of last year when eventually arrived the A/C was away for winter. When I went to use it this year I found that the part was too big in diameter for my unit
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Item arrived damaged. Dent in the casing No sign of damage to packaging
May not interfere with the heating itself but not happy
I would like Trotec to confirm this will not affect the workings of the heater
UK Mob 07368840440
Reply from Trotec online shop UK
Hello,
We have received your feedback and are sorry to hear that you are experiencing issues with the shipping.
We invite you to contact our customer service at online-uk@trotec.com, so we can better understand the situation and provide you with the appropriate assistance.
Kind regards,
The Trotec Team
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No information on delivery only order was on way. It was lucky we were in to receive delivery.
The unit came with a European none fused plug!
If you are supplying UK markets it a law you fit the relevant plug.
