Trotec online shop UK

Reviews:

I have already ordered for the third time in this online shop and am very satisfied every time. The power tools impress with their good quality and reliability. I especially like the excellent price-performance ratio – high-quality products at fair prices. The delivery was always quick and hassle-free. I will gladly shop here again in the future and can only recommend this shop.

The shop is very good, the quality and price of the items are as expected. The only issue is the choice of carrier UPS. Delivery notice was not respected; I waited a whole day for nothing and then the air conditioner I had ordered was left in front of my door 3 days later without informing me and in full view because I was working. I just received an email saying it had been delivered (stress). Luckily, when I arrived it was still there, but the packaging was in very bad condition; fortunately, the device was not damaged and works perfectly. But please, if you don't want to lose customers, choose a worthy carrier! Thanks in advance.

The filters were on sale and very cheap, so I immediately bought four and I have two devices from the 150 series. Very fast shipping, everything in order. Occasionally the cat hair and litter are vacuumed out, but eventually, you need to replace these filters.

The delivery was very fast and the goods as described. However, I find the following points difficult: 1. The end piece of the exhaust hose of my approximately 8-year-old portable air conditioner from Trotek doesn't fit into the connections of the delivered items. I might have been able to foresee this, as models with which my ordered items are compatible were mentioned, but a note in the item description like 'does not fit models older than 6 years' would still be helpful. I also didn't find a possible adapter in the shop. 2. I also find the one-sided assembly instructions poor. In the universal window seal, more detailed information such as side wall or front side of the window frame would be helpful, as well as indications of where best to place the non-needed (overhanging) part of the seal.

ordering process ok, attractive discounts that convinced me to buy and according to the internet the reputation of the Trotec brand - that remains to be seen. shipping method ok - first notification super, I got an SMS with the option to redirect to a pickup point. that was the first and last SMS. The UPS operator sent nothing more, I didn't know the package was ready for pickup and it almost got sent back to the sender. UPS - poor service in terms of package tracking. Managed to pick it up at the last moment. Unpacked, product looks ok. I didn't have time to start it, and I don't even know if the equipment works properly.

Easy to order and a great price, tracking from Germany was great till it got into the hands of Royal Mail Parcel force, Who e-mailed me at 8.30 in the morning on the day it was going to be delivered to say it was being delivered, this was unfortunate as I left the house at 8.20 to do our weekly shop, on my return there was a card thru the door saying there was no one in and it would be delivered on the next working day, Tuesday, so missed using my new hot tub on the hottest May bank holiday on record, Now I am unable to find out when it is going to be delivered unless I wait on a premium rate phone line for 40 mins, so now stuck in for the day to see if it turns up. Trotec why do you not use a proper courier like DHL in stead of Royal mail Parcel Farce?

I have been a customer of Trotec for several years. Until now, I was very satisfied with the service, accessibility, telephone help with product questions, and the pricing level of the products. I have also recommended their products to family and friends. Now, I placed an order on June 19 of this year, and it was paid immediately via PayPal. On their website, the product was marked as in stock. As usual, I expected a few days of delivery time. On the website, my order is marked as received and in process. After a week, on 25.06.26, I allowed myself to inquire via email. The automatic response to my emails was that my case would be processed within 5 days. I would like some feedback on the status and reason for the non-delivery of the order. Even an automatically generated email stating that the delivery is delayed because production cannot keep up or something similar… But none of that is happening! For me as an end customer, it is very annoying. Since I hadn't heard anything, I sent a second email on 03.07.26 and tried in parallel to reach Trotec by phone. A friendly, male AI always greets very warmly and asks for consent to record the conversation. Then, the AI reports that they are so busy that I should call back at a later time. I have also tried this at all times of the week and day. The message is always the same! You can also register for a callback by pressing 5. I have done this multiple times as well…. Two unanswered emails, countless attempts to reach the company by phone, and at least 10 callback requests. So far, nothing has happened except contact with the friendly male AI… Staff shortages, supply chain issues, vacation period…?? My ordered and paid filters are not present despite "in stock"…????

The air conditioner PAC 2020E was delivered in a timely manner after a long sellout, just in time (2nd climate peak). The first use is today on 07/29. The operation is well explained, the device makes a good impression and seems to be struggling with the high temperatures. The included adapter fit immediately.

The air conditioner was delivered a bit later due to high demand. However, it could be used quickly afterwards because everything was in order. Hopefully, it will make the summer heat more tolerable for a long time. So far, we are very satisfied with the air conditioner and can really recommend it.

Order an air cooler with 10 to 11 WEEK delivery due to high demand, was concerned as took money straight away, but item was delivered with in 10 DAYS . Now up and running and very happy with it. Only thing to note is that as they are German the unit only had an EU plug on it with no adaptor in the box.

Purchased TWP4036E submersible pump: exemplary experience! - Very comprehensive item description with all technical details and photos of the features. - Very efficient and timely order tracking. - Speed in delivery of the product: pump ordered on Sunday and delivered the next Wednesday: only 2 working days from Germany to Italy! - Excellent quality of the pump, which I cannot yet evaluate in its functioning because I have not yet put it into use.

The online shop has always convinced me. As for the products, I'm somewhat more reserved. The air cooler I last ordered cannot meet my expectations. In a very warm apartment (sunny side), this device cannot score. However, there's no alternative as the landlord objects to a stationary air conditioner. Fan and air cooler on the highest setting is also an acoustic challenge.

I already know the online shop from my job. It was clear that I would also order the climate device from Trotec because it is simply quality. Online everything is clearly and well described, all information is easy to find. The goods arrived also four days after the order (on a Saturday evening), great praise for that as well.

Hello, I invite TROTEC to change couriers. UPS does not inform clients of their day and time of delivery: 1st UPS attempt without warning and absent from my home: UPS HOME left the filters behind a gate which could have gotten wet during my absence, then a 2nd attempt for the cooler. UPS came on Monday without warning or arranging a day and time, absent UPS leaves a note in the mailbox stating that UPS will come again, but when??? The next day 2nd and last attempt without being informed and absent from my home, UPS leaves a notice and mentions LAST attempt customer absent from home. We had to make a complaint today. UPS still passed without informing and left the air cooler in its box in front of the open gate: anyone could have taken this package. NOT NORMAL for a bulky package, a delivery person MUST contact the customer to arrange a day and time for delivery. UPS service is poor to AVOID.

Does what it should, surprisingly quiet. The 5-liter tank was not even full although the device dried clothes all night. The price is strong and tangible. The only downside is the smell :). It is pungent, I don't know how long it will last, but it's strong, it should diminish.

The delivery time and the goods from Trotec are super good, however, with complaints and that stupid AI, one is despairing and always waiting. The complaint was handled, but unfortunately with an abnormal time delay.

It looks like German engineering at its finest. I have to be honest and say that I haven’t set the unit up yet but minimal communication with the company but an absolutely amazing delivery very professional looks like the parcel stood the right way up the whole way here and it came all the way from Germany to the UK. It was here within seven days.

...it should just be evident that the air filter of this model is only a net and not an extra filter as known from other devices.\n\nOtherwise very good device!\n\nWhen dehumidifying, the device warms the air a bit in the room, which should be taken into account - an advantage in winter!

Super fast shipping. Beautiful, strong pump. Waiting to see how it is after a few years of use. From experience, we know many pumps here have already broken due to water leaking into the motor, both expensive DAB pumps and other brands.

I bought a multitool. I am very satisfied with it. It's just a pity that the battery-operated home appliance series is apparently being discontinued. I have so many of them and am now disappointed that the store is slowly becoming emptier. The shipping process is quick and reliable.