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Review summary
Customers consistently highlight the fast delivery times, with many orders arriving ahead of schedule. Product quality is widely appreciated, as devices are described as robust, reliable, and effective. Many customers are satisfied with the products' performance, reporting good results, and the ordering process is generally smooth and easy with a clear website and multiple payment options. Some customers also value the availability of manuals online and find returns and refunds helpful and straightforward. However, there are recurring complaints about courier services, particularly UPS, DHL, and DPD, due to poor communication, missed deliveries, and unattended packages. Customer support receives mixed reviews, with frequent reports of slow responses, unclear communication, and challenging complaint handling. Some customers experience delivery delays or longer transit times, and a few report defects or disappointment with certain models. Confusing ordering steps, errors in order updates, and insufficient instructions or documentation—especially for non-German speakers—are noted as drawbacks. Additionally, missing, incompatible, or non-localized accessories and parts cause inconvenience, and some customers mention noise or other functional drawbacks in the products.
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How Trusted Shops prevents fake reviewsReviewsTrotec online shop UK
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Cross-market review
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Absolutely brilliant, no more moisture, no more odor in 24 hours for a 100m2 basement. If I had known it cost less than 400€, I would have done it sooner, especially since removing the moisture heats up my basement, therefore reducing heating expenses.
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We have been working in our house for...
We have been working in our house with Trotec products for years.
The first device was already broken shortly after the warranty expired and could not be repaired by Trotec, at least not in a way that would have made economic sense.
The following device, however, has been reliably in use for many years, located in our laundry basement and drying reliably.
2 more devices, now "New", are supposed to lower the humidity in the living areas at high temperatures.
These devices also perform reliably.
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Top handling and great device - Highly recommended!
I am absolutely thrilled with Trotec and the PAC 3000 X A+ air conditioner.
From the order, through to the super-fast shipping and confirmation, everything went perfectly and smoothly. The best part: Even in these challenging times, when it seems everyone wants an air conditioner at the same time and demand is huge, Trotec did a perfect job.
The device works great and the service was first class. Highly recommended purchase!
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Cross-market review
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Cross-market review
Very good mobile air conditioner
Quick to order and very good delivery time from serious operators like UPS etc., the air conditioner is beautiful, robust, not like some models, works perfectly for a room, the outlet to the window I made with the parts from the package, so a simple board with a hole in it and the provided parts fitted for sealing, the noise remains acceptable it's a compressor inside the house, not an external compressor so, the function of the remote control is nothing simpler nothing complicated.
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Handling Different Ordering Methods
A first order through Amazon was unilaterally canceled despite being confirmed on the day of the scheduled delivery.
The second order through Trotec was confirmed with a delivery time of 10-11 weeks; the delivery then took place within a week. Since the first item was not deliverable, I ordered a larger / higher quality item (quantity 2); the original order value of nearly 420,- euros increased to about 600,- euros.
The delivery took place in 2 batches and over 2 invoices for which I received payment information via email. As I received a third email with differing data, I contacted customer service on 21-07 to address any potential issues. The only feedback was a notice of up to 5 days processing time.
On the whole, therefore, just an average rating.
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Trotec products are good, but the delivery is completely poor, that idiot from UPS just left the air conditioner downstairs in the hallway unattended without letting me know. Didn't ring the bell, I never signed, in the UPS app it says he met the customer? Not true, and this while you're just at home waiting. My neighbor thought I was still in the hospital and luckily brought the air conditioner inside. The next morning he sent me a WhatsApp message. So TROTEC, do something, because I paid almost €30 in delivery costs and can't even carry it up the stairs due to an operation, and then a delivery person does this?
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Dehumidifier Trotec TTK72.
Dear Sir/Madam. Nothing, everything was perfect with the serious company Trotec. \nIt was my plumber who recommended it to me! Proof that word of mouth works! \nThe proof. The device meets my expectations. It works very, very well. Easy to use. I recommend it.
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It's still quite smelly at the moment.
The device works simply, I let it run on temperature control. It's just the guest toilet that's rarely used. To repair the existing central heating radiator, the water would have to be drained from the system. That's something for next summer. For the winter, the heater will certainly do the job.
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Trotec is a good company that can grow. I ordered on this site and they delivered a package to me once and then 3 days later the second package. There may have been a lack of communication or a poor update of the site. I received my two packages in good condition. I think there was an overload during order preparation. It is absolutely necessary to avoid stress as it is a big mistake.
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I can say excellent regarding the order they have not yet arrived and I hope the functionality is as written hopefully also because I paid for them otherwise it would bother me, in the end I will write a real review thank you
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The purchase was good, the shop is clear (despite the many products - which can seem a bit overwhelming). Everything in the shop is explained in detail and the process was itself good and satisfactory, also due to the many payment options, etc. There is nothing to complain about here.
A negative point for the many emails after the order process, as it seemed unnecessary to me. From my point of view, one or two emails for order confirmation and invoice would be sufficient.
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Very good price/performance 👍 ratio. Very fast shipping. The device (dehumidifier TTK30) still needs a bit of long-term study from my side. Also, and especially, the laundry drying function. Otherwise, the unit runs pretty well and quietly.
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Fast delivery, the product matches the description and gives a solid impression. The manual was accidentally discarded too early, but Trotec has a comprehensive database where the manuals can be easily found. This was very helpful in our case.
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Very detailed product description in the online store. Additionally, the delivery was pleasantly quick, taking only 3-4 days despite the store's notice about delays in processing the order and delivery.
The device itself works perfectly after initial operation.
One could only add a detailed list of accessories to the product description.
Overall very satisfied.
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I have already ordered for the third time in this online shop and am very satisfied every time. The power tools impress with their good quality and reliability. I especially like the excellent price-performance ratio – high-quality products at fair prices. The delivery was always quick and hassle-free. I will gladly shop here again in the future and can only recommend this shop.
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The shop is very good, but...
The shop is very good, the quality and price of the items are as expected. The only issue is the choice of carrier UPS. Delivery notice was not respected; I waited a whole day for nothing and then the air conditioner I had ordered was left in front of my door 3 days later without informing me and in full view because I was working. I just received an email saying it had been delivered (stress). Luckily, when I arrived it was still there, but the packaging was in very bad condition; fortunately, the device was not damaged and works perfectly. But please, if you don't want to lose customers, choose a worthy carrier! Thanks in advance.
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Fast delivery with issues in compatibility and assembly instructions...
The delivery was very fast and the goods as described. However, I find the following points difficult:
1. The end piece of the exhaust hose of my approximately 8-year-old portable air conditioner from Trotek doesn't fit into the connections of the delivered items. I might have been able to foresee this, as models with which my ordered items are compatible were mentioned, but a note in the item description like 'does not fit models older than 6 years' would still be helpful.
I also didn't find a possible adapter in the shop.
2. I also find the one-sided assembly instructions poor. In the universal window seal, more detailed information such as side wall or front side of the window frame would be helpful, as well as indications of where best to place the non-needed (overhanging) part of the seal.
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Cross-market review
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Unfortunately, delivery delay for the 2nd device
I ordered 2 devices. One arrived immediately, for the second 1-2 weeks of delivery time was indicated. The time has passed and unfortunately still nothing. In 3 days my central heating will be remodeled and 3 days without heating and also no heating device.
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The filters were on sale and very cheap, so I immediately bought four and I have two devices from the 150 series. Very fast shipping, everything in order. Occasionally the cat hair and litter are vacuumed out, but eventually, you need to replace these filters.
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The TROTEC shop fulfilled 100%, many wishes left regarding UPS delivery, no SMS or email information that the package is already at the pickup point, I had to go myself and check. Package tracking is not clear. No specific information.
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Verified Reviews
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for Trotec online shop UK
3.77
Good308 reviews
since Mar 16, 2022
Contact
- uk.trotec.com/shop
- online-uk@trotec.com
- Heinsberg, DEU
About
Trotec is your professional partner for mobile climate control, dehumidification, heating or, for example, air conditioning. The engineers, service technicians and specialist consultants of the Trotec...
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