Trotec online shop UK Reviews:
Review summary
Customers mostly report positive experiences with Trotec online shop UK. Customers frequently praised the fast and reliable delivery, as well as the high quality and performance of the products. Many also appreciated the responsive and helpful customer service, clear communication and order updates, and found the website easy to use for ordering. However, several customers expressed frustration over delayed or missing deliveries, receiving damaged or unsuitable items, and poor or slow customer service experiences. Others noted inconvenience due to receiving products with European plugs instead of UK-compatible ones, lack of timely information about orders, issues with online returns or tracking, and dissatisfaction with slow or unclear refund and return processes.
This text was automatically created by an AI system from user reviews.
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Reviews for uk.trotec.com/shop/
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Item arrived damaged. Dent in the casing No sign of damage to packaging
May not interfere with the heating itself but not happy
I would like Trotec to confirm this will not affect the workings of the heater
UK Mob 07368840440
Answer by Trotec online shop UK
Hello,
We have received your feedback and are sorry to hear that you are experiencing issues with the shipping.
We invite you to contact our customer service at online-uk@trotec.com, so we can better understand the situation and provide you with the appropriate assistance.
Kind regards,
The Trotec Team
I have had to order two items for one job. It could be put more specifically what sizes the hoses were and put more clearly items on a wait delivery.
For example the part I ordered end of last year when eventually arrived the A/C was away for winter. When I went to use it this year I found that the part was too big in diameter for my unit
No information on delivery only order was on way. It was lucky we were in to receive delivery.
The unit came with a European none fused plug!
If you are supplying UK markets it a law you fit the relevant plug.
Excellent communication from start to end.
very fast service.
Good experience
Had read some negative reviews, however personally found the order process simple and delivery from Germany was swift with regular updates provided. Not used much yet, but is certainly powerful enough for my needs.
A little more information on the product. It was supplied to the UK with a standard European plug. Not suitable for the UK.
Tracking was not up to date.
No good for British use
Answer by Trotec online shop UK
Good morning,
We have received your review and are sorry that your experience was not satisfactory.
We would like to invite you to contact our customer service at online-en@trotec.com so that we can better understand your request and offer you a suitable solution.
Kind regards,
Your Trotec team
Answer by Trotec online shop UK
Hello,
Unfortunately, you did not leave any comment.
For any questions regarding your order, you can contact our customer service at online-uk@trotec.com
Kind regards,
The Trotec Team
nothing
The prices of the heating panels are very good. The parcel tracking system works well. The first panel we bought was for the hallway and the second one is for a small conservatory at the back of the house.
very quick service
Very good with the different settings
Great Service. Very pleased with the product and the whole experience.
Really quick delivery thanks
Order from the UK, the dehumidifier arrive in just a couple of day!
Thank you Trotec
I am impressed with Trotec for the advice given prior to my purchase and the swift delivery following purchase. Thank you Trotec.
purchased an item online, then realised it is from europe and would have two pin plug, i requested a refund, I received a reply stating that it had been passed to the accounts department and it would be processes with 14 days or sometimes it can take over a month, surely this is an unacceptable amount of time, i still await a refund after a week so far, there are no updates.
Answer by Trotec online shop UK
Good morning,
Thank you for your feedback, and we sincerely apologize for the negative experience regarding your order. We are sorry for the inconvenience caused.
We kindly invite you to contact our customer service directly at online-en@trotec.com, providing your order details so that we can verify the situation and quickly find a solution.
Best regards,
The Trotec Team
