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Review summary
Customers consistently praise the fast and reliable delivery of their orders, as well as the system's user-friendly installation and flexible design, which makes it easy to adjust or move artworks. The product is frequently described as excellent, sturdy, and well-designed, and many appreciate its discreet, elegant, and professional appearance. Customer service is noted as responsive, helpful, and proactive in resolving issues. Clear instructions and installation guides are also valued by many customers. Some customers experienced delays due to third-party couriers, and a notable minority request more detailed or improved documentation. There are also minor concerns about certain components or materials.
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How Trusted Shops prevents fake reviewsReviewspicture-rail.co.uk
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The ease of fixing the J rail and the clean lines. I would have liked a link block between successive rails for easier alignment. I would also like spacers to be available that can prevent the rotation of frames on the cables, which is probably why the rods are a better, but more expensive option over cables.
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I ordered the sample box which was exactly what I needed to decide vs a sample box of wooden picture rails. It arrived very quickly thank you and I was able to try the different rail and hanger types as well as a couple of different picture hooks that slide on the wires/nylons.
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The rails are very handy if you want to hang multiple paintings or photographs and vary occasionally.
Initially, the wrong clips were delivered but after contacting customer service, I quickly received the correct ones.
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Mini rail is a great product
This is the second time that we order from STAS. The ordering process and delivery went perfectly on both occasions, thank you. The mini rail is solid and attractive. My only wish could be that the mounting/measuring, etc be explained in more detail. I am certainly not a professional, however with a bit of practice, I was able to install. Thank you!
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Outstanding Quality, Fast Delivery, and Exceptional Customer Support
I had an excellent experience with STAS and can highly recommend this company. The quality of the materials is outstanding—everything feels durable, well-designed, and built to last.\nShipping was incredibly fast, exceeding my expectations and arriving much sooner than anticipated.\nWhat truly impressed me, however, was their customer support. I encountered an issue that was not caused by them, yet they handled it with utmost professionalism and provided full support until everything was resolved. Their dedication to customer satisfaction is exceptional.\nOverall, STAS delivers top-quality products, fast service, and truly outstanding customer care. I would not hesitate to purchase from them again.
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Excellent system and easy to assemble
Excellent system easy to assemble. For hollow walls, it is recommended to buy specific plugs of 6.\nRegarding their assembly kit, the number of screws is perfect if using one and a half meter bars (the kit contains 5 screws which are mounted 30 cm apart); if buying two-meter bars or setting them 40 cm apart, or buying additional screws.
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IF STAS AND ALL OTHER SUPPLIERS NOW SAID YOU RECENTLY BOUGHT THIS OR THAT. WERE YOU SATISFIED WITH IT.
NOW I ONLY KNOW THAT I HAD A BAG, NICE, BUT WHAT I BOUGHT FROM YOU I NO LONGER REMEMBER. SO PLEASE NAME WHAT ONE BUYS. KIND REGARDS, ANNELIES DINGJAN BOON
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Instructions issue
Not sure why you advise drilling the holes for the rail 19mm below the ceiling. The vertical distance between the top of my drill and the point of the drill bit is 35mm, so this is not possible. Not a problem though, I just drill lower. Otherwise a good product.
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Stylish and easy-to-use rails, once you figure out how to mount them.
Fast delivery and professionally packaged. Very stylish and easy to use once the rails are in place. There was no installation guide included, so I had to find it on the website. Several steps were not obvious in the installation guide, which consisted only of images without descriptive text. The assembly took a few extra hours because I had to figure it out when the instructions weren't clear. Very sleek once mounted and complete, but I think a better paper installation guide could be expected!
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Top quality and very friendly customer service
Delivery was received very quickly, unfortunately the package was damaged by the delivery service. After a phone call with the supplier, a replacement product was immediately sent to me. Without major problems, simply great, would recommend the supplier anytime.🤩
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Such a great hanging system which works perfectly for the easy moving around of pictures. Can change the hang in minutes with tiny adjustments possible. Looks smart.
All parts supplied in good order. Thank you!
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Very nice system. Recommended!
Very nice system. In our place, it hangs in the hallway. We moved a few months ago, and this was an empty wall until I saw Stas on the internet. Also very easy to hang. Recommended!
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some small issues
The material is of good quality, except for one arm that doesn't want to stay hanging, the attachment to the bar is defective. Also, from the product description, it seemed like the hooks for hanging pictures were included in the arm, but they are not in the received material.
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I urgently needed hanging hooks and zippers. When I called them, they immediately processed my order. I was really happy with their service. And aside from that: the material is always top quality.
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the ability to make an appointment for delivery (and provide details about the location). This facilitates management for schools.
The speed of the order and delivery times.
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Shipping issues excellently resolved
Because the package didn't fit through our mailbox, the delivery was a week later than indicated in the PostNL app (the app said it was delivered). In the meantime, a new package was sent, which was delivered the next day. On top of the mailbox...
We're allowed to advertise with the second package by making someone else happy. We certainly do that gladly! Compliments STAS!
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So I purchased a set for myself
I've been using this system for my art groups exhibitions for over 10 years it's so easy to use( particularly the separate hooks and cords ) so I bought myself a set for my own studio. It looks very professional and neat.
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I miss some simple way of holding the end of cord down for a wall intended for frequent changes of smaller pictures. I also miss a smart spring wersion with a fastner that better protect a small picture from falling down i case of incidential contact with the picture.
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Installation went perfectly. The plastic 'wires' probably need some time to hang straight down. With weight, that's no problem, but if you don't want to shorten them right away, the protruding rings can be a bit annoying.
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Outstanding customer service
Something went wrong during transport. We reported this to customer service and Caspar responded immediately and offered an excellent solution. Top service indeed.
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for picture-rail.co.uk
4.82
Excellent52 reviews
since Jul 18, 2024
Contact
- +441494459545
- www.picture-rail.co.uk
- info@hangingsystems.com
- High Wycombe, GBR
About
Organize and rearrange your pictures, paintings, picture frames and photos easily and stylishly with STAS art hanging systems! Our picture display systems are very easy to install. Once installed, you...
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