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Top positive review
16 Jan 2024
Verified review
Waited for a good while for these to come back in stock. I had them before and they were the best I ever had. I have been wearing a wig for over 40 years and tried many different ones before. They were well worth the wait. So comfortable and soft.
I was sent a faulty item. There are hair missing at the temple. I ordered her especially for New Years eve so asked if it could be exchanged at their branch as it was only days before the occasion but wasn't allowed to do that. So now I'm stuck with her and need to be careful not to put hair away. I spent so much on a wig not to need to worry about such things. Overall not a good experience as wigs should be inspected before being sent. On top of that she looked like she was being used as a tag inside cap wasn't looking perfectly clean so I would speculate that she was being returned before by someone else and instead being removed from stock or fixed was sold again with hopes that the next person would not return it. Overall not a good experience.
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Reviews for naturalimagewigs.co.uk
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8 Aug 2023
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First class customer service
Order was quickly delivered. Packaging secure and contents well presented. Unfortunately, the item did not suit me and had to return. Refund given without any question or hesitation. Can thoroughly recommend this organisation and will use again.
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29 Nov 2023
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I have bought several high quality wigs from Natural Image. Their despatch is prompt and the one time I needed customer service because of a delay in my order (due to covid causing manufacture and delivery problems) I was refunded immediately.
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18 Sept 2023
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Very good quality product and fits well. It looks very good and natural plus it's able to be styled and/or blow dried. Delivery was very good considering it was ordered from across the pond. Very pleased with the service and the products.
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14 Sept 2023
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Have been a customer for many years Great choice and delivery is pretty quick even for styles which have to come from the US. Easy ordering process.The only negative is that you don't get notified when your order has been despatched.
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12 Nov 2023
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Good choice
I've ordered several items from Natural Image and they've always been delivered quickly, or when advised. Well wrapped. Paperwork enclosed and always the opportunity to return items in the unlikely event of it being necessary.
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2 Dec 2023
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A good company to deal with.
The item was a little later being delivered than I expected, beyond the quoted 14 days. Good delivery notification
It would be so useful if colour swatches could be available, on loan or for a small price.
A good returns policy.
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21 Sept 2023
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NO QUIBBLE REFUND
I loved the style of the latest wig I ordered but it was too dark for me. I returned it immediately. This is the second time I’ve returned an unsuitable item and there is never a problem getting a refund.
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27 Jun 2023
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My new looking hair styles.
Very quick delivery. Very important that you can return items and get a refund. Items that I have ordered and kept are very realistic. Many comments on my new styles and asking where I have had it done.
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6 Aug 2023
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Amazing, extremely efficient service.
I must be one of your longest customers, (maybe almost 50 years including Jacqueline??). Your service and efficiency these days is fantastic and it’s no wonder I don’t shop anywhere else.
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14 Sept 2023
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Customer service and excellence.
Customer service is excellent and the product is very good. I had a problem with sizing but it was dealt with very quickly and a replacement sent without delay. Very happy. Thank you.
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9 Oct 2023
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I have had your wigs for years. I’ve only occasionally had one that wasn’t satisfactory. When I say years I mean at least 30 years. And I’m very happy with your service and quality.
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9 Aug 2023
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you should always show back and side views, shown in different colours would be helpful.
I like the fact that returns are easy. the styles are nice and the wigs are easy to wear.
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30 May 2023
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Although the wigs are of exceptional value, I feel the quality has lessened over the years that I have been buying them. I shall still continue to buy from Natural Image though.
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29 Sept 2023
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Unfortunately the wig didn’t suit me so I returned it but the refund went back into my account without any problems. I would order again as the delivery and returns were easy
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2 Dec 2023
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I purchased the wigs for my sister she absolutely loved them the colours were really natural and they fitted comfortably, they were delivered within a few days
Item ordered was out of stock but delivery was very quick considering.
Always buy my hairpieces from Natural Image, very good quality and reasonable prices
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16 Sept 2023
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Good Company to deal with
All our dealings with you have been open and positive. Returns have been easy and no quibble, and we are very happy with the wigs we have. Thank you
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8 Sept 2023
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Helpful staff
I had a bit of trouble placing my order online and they were really helpful in resolving the issue and the product arrived in a timely fashion
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2 Aug 2023
Verified review
I really like the Confidence wig that you've introduced. I would be so grateful to know when a wig is being discontinued so I can stock up!
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13 Aug 2023
Verified review
Could have sent a confirmatory email when I put in my order. Plus it would be helpful to get an email on dispatch of the item.
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