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Top positive review
16 Jan 2024
Verified review
Waited for a good while for these to come back in stock. I had them before and they were the best I ever had. I have been wearing a wig for over 40 years and tried many different ones before. They were well worth the wait. So comfortable and soft.
I was sent a faulty item. There are hair missing at the temple. I ordered her especially for New Years eve so asked if it could be exchanged at their branch as it was only days before the occasion but wasn't allowed to do that. So now I'm stuck with her and need to be careful not to put hair away. I spent so much on a wig not to need to worry about such things. Overall not a good experience as wigs should be inspected before being sent. On top of that she looked like she was being used as a tag inside cap wasn't looking perfectly clean so I would speculate that she was being returned before by someone else and instead being removed from stock or fixed was sold again with hopes that the next person would not return it. Overall not a good experience.
Sent back a wig over two weeks ago and still no refund !
Sent back a wig over two weeks ago. It's now been 16 days since they've had possession of the returned item and still I await a refund. I had to get in contact with them over three times, via email and facebook where eventually they replied with a ''We are processing it'' .One email was particularly pretentious and arrogant way. Honestly how long does it take ? If I took this long with a refund for my customers they would not return. I shouldn't have to be chasing this refund. First time customer and although I want to order a similar product I will now look elsewhere. No trust, poor communication and a fight for a refund. Not recommended !
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12 Feb 2024
Verified review
don't sell wigs that are not of good quality
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Answer by naturalimagewigs.co.uk
12 Feb 2024
We are sorry that you did not like the wig you purchased. I can see you ordered one of our clearance sale wigs, however we are always happy to provide a refund as long as the wig is returned unworn in it's original packaging.
13 Jan 2024
Verified review
I was sent a faulty item. There are hair missing at the temple. I ordered her especially for New Years eve so asked if it could be exchanged at their branch as it was only days before the occasion but wasn't allowed to do that. So now I'm stuck with her and need to be careful not to put hair away. I spent so much on a wig not to need to worry about such things. Overall not a good experience as wigs should be inspected before being sent. On top of that she looked like she was being used as a tag inside cap wasn't looking perfectly clean so I would speculate that she was being returned before by someone else and instead being removed from stock or fixed was sold again with hopes that the next person would not return it. Overall not a good experience.
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7 Jan 2024
Verified review
improve administration and operational systems
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31 Jul 2023
Verified review
Returned a wig for a straight exchange 19 days ago, no contact from N Image apart from my call to them to ask why so long for delivery.
I was told it was “being sent”- but still no sign of it.
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Answer by naturalimagewigs.co.uk
31 Jul 2023
I am so sorry to hear about this. I really would like to resolve this for you. I cannot find your details from this post. Would you please be kind enough to email miranda@daxbourne.com giving your contact details so that we can advise you futher on this matter. Thank you
25 May 2023
Verified review
The wig that was sent did not resemble the one I ordered and since has been returned. This is the first time I have been dissatisfied with one of their products .
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Answer by naturalimagewigs.co.uk
25 May 2023
I'm sorry the wig you ordered was not what you expected. We always want our customers to be happy with their product. A refund will be processed to the account you paid with you within 10 working days of receiving it back to our warehouse. .
22 Nov 2023
Verified review
I haven’t received the item yet.
Seller hasn’t dispatched it yet.
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25 Aug 2023
Verified review
I placed an order on 5th August so far have received nothing!
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Answer by naturalimagewigs.co.uk
5 Sept 2023
We are sorry for the delay with this product. We have now finally recieved them back into stock and your order has been sent. We apologise for the inconvenience.
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