Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
16 Jan 2024
Verified review
Waited for a good while for these to come back in stock. I had them before and they were the best I ever had. I have been wearing a wig for over 40 years and tried many different ones before. They were well worth the wait. So comfortable and soft.
I was sent a faulty item. There are hair missing at the temple. I ordered her especially for New Years eve so asked if it could be exchanged at their branch as it was only days before the occasion but wasn't allowed to do that. So now I'm stuck with her and need to be careful not to put hair away. I spent so much on a wig not to need to worry about such things. Overall not a good experience as wigs should be inspected before being sent. On top of that she looked like she was being used as a tag inside cap wasn't looking perfectly clean so I would speculate that she was being returned before by someone else and instead being removed from stock or fixed was sold again with hopes that the next person would not return it. Overall not a good experience.
We are sorry that you have not yet received your order. We can see that we contacted you on 6th July to let you know that the items were out of stock until 29th August and asked if would you like to wait or cancel the order.
Our customer service team will follow up with you to check you did get the email. Alternatively, you can contact Miranda@daxbourne.com or call 0207 403 2440
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.