Certificate for jarrold.co.uk

No. XC55203CBD1C13C8FE56758B5145BF7EF
 

Approved on
23/10/2015
Valid until
22/10/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for jarrold.co.uk



Excellent

4.80/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 566 Trusted Shops reviews collected in the last 12 months.
In total, jarrold.co.uk has already collected 2,124 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
08/09/2019
Date of order
29/07/2019
08/09/2019
Great service
5.00
Excellent

Date of publication
25/08/2019
Date of order
29/07/2019
25/08/2019
Excellent service, fast delivery, good value.
5.00
Excellent

Date of publication
24/08/2019
Date of order
17/08/2019
24/08/2019
Advertised a jacket that was sold out, carried out transaction to be told 2 days later they had sold out
1.00
Very Poor

Date of publication
04/08/2019
Date of order
29/07/2019
04/08/2019
Found what I wanted, delivered in good time would use Jarrolds again.
4.00
Good

Date of publication
04/08/2019
Date of order
29/07/2019
04/08/2019
my experience with Jarrold was all good - large choice of the Jellycat items i required, customer service when telephoned for assistance, delivery of my order, prompt refund (one item returned due to choice not defect), would deal with again
4.00
Good

Date of publication
03/08/2019
Date of order
29/07/2019
03/08/2019
Fast and convenient.
5.00
Excellent

Date of publication
31/07/2019
Date of order
29/07/2019
31/07/2019
Great service
5.00
Excellent

Date of publication
31/07/2019
Date of order
29/07/2019
31/07/2019
Quick delivery to the store in Wymondham. Pleased with the items ordered. Thank you
5.00
Excellent

Date of publication
31/07/2019
Date of order
29/07/2019
31/07/2019
Very happy with the service and products
5.00
Excellent

Date of publication
30/07/2019
Date of order
29/07/2019
30/07/2019
The delivery was prompt.
4.00
Good

Date of publication
30/07/2019
Date of order
29/07/2019
30/07/2019
The shoe bought 2weeks ago worn twice are falling apart. Will be returning them shortly.
2.33
Poor

Date of publication
30/07/2019
Date of order
29/07/2019
30/07/2019
Jarrolds was the only place I was able to find the goods that I wanted. Everything went smoothly and efficiently.
4.67
Excellent

Date of publication
30/07/2019
Date of order
29/07/2019
30/07/2019
Very prompt delivery.
5.00
Excellent

Date of publication
30/07/2019
Date of order
29/07/2019
30/07/2019
Great
4.33
Good

Date of publication
30/07/2019
Date of order
29/07/2019
30/07/2019
Goods arrived as shown and on time as stated when bought.
5.00
Excellent

Date of publication
30/07/2019
Date of order
29/07/2019
30/07/2019
Easy ordering and prompt delivery
5.00
Excellent

Date of publication
30/07/2019
Date of order
29/07/2019
30/07/2019
Goods matched order and were delivered as promised
5.00
Excellent

Date of publication
30/07/2019
Date of order
29/07/2019
30/07/2019
The service I received was excellent. I would definitely use it again.
5.00
Excellent

Date of publication
30/07/2019
Date of order
29/07/2019
30/07/2019
Smooth and efficient process..lovely product at competitive price.
5.00
Excellent

Date of publication
30/07/2019
Date of order
29/07/2019
30/07/2019
The only outlet for item I was searching for - quick service and well-packaged
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Good price qick delivery
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Excellent customer services, quality products, comfortable prices, quick delivery.
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Really great service
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Quality products, fast delivery.
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
I had a problem with an order last year and the matter was resolved quickly and to my complete satisfaction. so much so that I have re-ordered again this year.
Excellent people to deal with.
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Love this tee and managed to get my size in the sale Can't go wrong with AllSaints
4.00
Good

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Good
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
quick service
prompt delivery
very pleased with my purchase
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Easy to place order. Arrived very promptly
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Ordered 21st July. Paid £4.95 delivery. Requested update 27 July, no reply on 29th July.
NOT RECEIVED GOODS
1.00
Very Poor

jarrold.co.uk replies: 30/07/2019
Thank you for your time and your recent review. Please, if you would like to contact us through our email address: online@jarrold.co.uk we will be able to look into this for you. I have checked our email system and cannot find any correspondence under the email address provided. I hope we are able to resolve this for you.

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Perfect - thank you
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Love Jarrolds it’s an amazing store Very helpful staff who know their product information and can always suggest an alternative as with the gorgeous shoes I bought Thank you so much
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Great service all around
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Product was easy to order and delivery was on time.
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Excellent service quick delivery many thanks
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
I telephoned the company on a Saturday as I was having difficulty with the online ordering process, but I got an answerphone. A representative of the company called me soon after and helpfully completed the transaction over the phone. The delivery went smoothly and my purchase was as described on the web site.
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Excellent service
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Always loved shopping at Jarrold, always updating the store. I like fashion wear, especially Mint Velvet. Cannot fault it
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Jarrold.co.uk offers great service from a local, forward thinking family owned business.
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Very professional company and delivery excellent. Would recommend xxx
5.00
Excellent

jarrold.co.uk

jarrold.co.uk was certified by Trusted Shops on 23/10/2015.

Contact
1-11 London Street
NR2 1JE Norwich, Norfolk
United Kingdom
npark@jarrold.co.uk
jarrold.co.uk
Owner
Jarrold and Sons LTD
Whitefriars
NR3 1SH Norwich, Norfolk
United Kingdom
Trade register
Companies House 00075278
Authorized representative
Jarrold and Sons Ltd Neil Park
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with jarrold.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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