I was really impressed by the website, theres so much nice artwork on there and we decided to buy 5 premium wood frammed artwork for our newly renovated hallway.
Delivery was a lot quicker than expected, but 3 out of the 5 pieces were damaged and unusable! The first peice looked liked it had been jumped on, the frame was all broken and the art was crushed. The packaging it came in didnt really look like it protected the art that well enough. There needs to be more structual support in there.
The other 2 damaged pieces looked like they had been manuftured incorrectly. The paper and backing were not in the frame correctly. I dont think this would have been pushed our during delivery as the little metal tabs were still infront the backing. I imagine this was done whilst placing the paper in ther frame at the factory.
I also felt that in general, on all 5 pieces, the paper used for the artwork is not that thick and does cause a few ripplles in the paper that you can see whilst hung on the wall. Either the paper needs to be thicker or again it isnt in the frame correctly. Overall, for £450 for 5 peices, i was not happy with the qaulity.
The return/refund process was really simple (for the damaged 3). I had to complete a form and take some photos. It took a few days to get a refund. I wouldnt really say that the process offered any apology for the probelsm i had, more just a process to get my refund done.