electricfence-online.co.uk Reviews:
Review summary
Reviews for electricfence-online.co.uk are consistently positive. Customers appreciate the rapid and prompt delivery times, often receiving items earlier than expected. Many praise the competitive and low prices, which influence their purchasing decisions. The customer service is frequently described as helpful, responsive, and willing to go above and beyond for customers. Products are generally regarded as high quality, robust, and effective. The website is commonly noted for its clear layout and ease of navigation, making the ordering process straightforward. Additionally, secure and protective packaging ensures products arrive in good condition. When problems do occur, they are typically resolved quickly and to the customer's satisfaction. Some customers mention negative experiences with couriers or follow-up, with courier-related complaints persisting even when other issues are resolved. There are also a few constructive comments on specific product features that could be improved.
This text was automatically created by an AI system from user reviews.
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Reviews for electricfence-online.co.uk
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My fencer hasn’t arrived. Do I get a refund or is there a delay in the post ?
Answer by electricfence-online.co.uk
Hello,
We're very sorry to hear that you haven't received your package — we understand how frustrating that can be. This is absolutely not the experience we want for our customers.
We’d love the chance to make this right. Please reach out to us directly at info@inavata.co.uk, and we’ll investigate the issue and either reship your order or offer a suitable resolution.
Your satisfaction matters to us, and we’re committed to resolving this as quickly as possible. Thank you for bringing it to our attention.
Sincerely,
Team ElectricFenceOnline
Very cheap and weak materials
Answer by electricfence-online.co.uk
Hello,
Thank you for your feedback. We’re sorry to hear that you found the material to be cheap and weak. We strive to provide quality products and would like to understand more about your experience. Please feel free to reach out to us directly so we can assist you and find a suitable solution.
We look forward to helping you!
Best regards,
Team Electric Fence Online
My order was never received.
Answer by electricfence-online.co.uk
Good day,
Thank you for your feedback and sharing your concerns. We’re very sorry to hear that you haven’t received your order yet. According to our latest tracking information, your package is scheduled for delivery today, the 19th of June.
We truly appreciate your patience and understand how frustrating delays can be. Please keep an eye out, and if you don’t receive the order by the end of the day, don’t hesitate to contact us directly—we’re here to help resolve this as quickly as possible.
We strive to improve our processes to the best of our ability to ensure better customer experiences.
Thank you for your understanding.
Best regards,
Team ElectricFenceOnline
2weeks now, even moving it around the garden. Fox takes no notice of it. Was told it takes a couple of months to educate the fox. Will still be expecting a full refund in a couple of month’s.
Answer by electricfence-online.co.uk
Good Day,
Thank you for your feedback, and we’re truly sorry to hear the fox deterrent hasn’t yet met your expectations.
The supplier offers a money-back guarantee, so if you prefer, you’re very welcome to return the device for a full refund at any time. Please just reach out to us, and we will be happy to guide you through the return process and handle the claim with the supplier on your behalf.
We only encouraged you to continue trying for 2 to 4 weeks because it usually takes that time for foxes to learn to associate the deterrent with the area and avoid it.
One important point to mention is that moving the device around the garden frequently can reduce its effectiveness, as foxes need to connect the deterrent to a specific location to develop that avoidance behavior.
Please feel free to contact us anytime if you have any further questions or if you’d like to arrange the return. We’re here to help.
Best regards,
Team Electric Fence Online
Order never arrived and despite emailing and attempting to ring, nothing has happened very poor
Answer by electricfence-online.co.uk
Good day,
Thank you for your feedback. We sincerely apologize for the delay and any inconvenience caused.
The package was shipped directly by our supplier, and we forwarded the tracking details to you on May 7th. Unfortunately, we did not monitor the shipment closely afterwards and only became aware of the issue after you opened a dispute via Stripe. As soon as we found out, we arranged an immediate replacement which, according to the latest tracking update, was delivered today.
Regarding your comment about emails going unanswered, we have checked our records and unfortunately did not receive your previous messages. Our phone lines have been extremely busy recently due to high season, and we are available only during certain hours. We truly regret if this caused any frustration.
If you have any further questions or concerns, please do not hesitate to contact us directly, we’re here to help.
Thank you for your patience and understanding.
Best regards,
Team Electric Fence Online
Not arrived
Answer by electricfence-online.co.uk
Hello,
Thank you for your feedback. We are sorry to hear about your experience concerning delivery.
If possible, could you reach out to us, that we may investigate this particular issue and rectify it where possible?
We would like to hear back from you!
Kind regards,
Team ElectricFenceOnline.
Delivered wrong items
Answer by electricfence-online.co.uk
Hello,
Thank you for your feedback. We are sorry to hear that you haven't received the items you ordered. If you would be so inclined, please reach out to us so that we may still resolve this issue.
We always strive to improve our service where we can and that includes making sure our products reach our customers. We look forward to hearing from you.
Kind regards,
Team ElectricFenceOnline.
