electricfence-online.co.uk Reviews:
Review summary
Reviews for electricfence-online.co.uk are consistently positive. Customers appreciate the rapid and prompt delivery times, often receiving items earlier than expected. Many praise the competitive and low prices, which influence their purchasing decisions. The customer service is frequently described as helpful, responsive, and willing to go above and beyond for customers. Products are generally regarded as high quality, robust, and effective. The website is commonly noted for its clear layout and ease of navigation, making the ordering process straightforward. Additionally, secure and protective packaging ensures products arrive in good condition. When problems do occur, they are typically resolved quickly and to the customer's satisfaction. Some customers mention negative experiences with couriers or follow-up, with courier-related complaints persisting even when other issues are resolved. There are also a few constructive comments on specific product features that could be improved.
This text was automatically created by an AI system from user reviews.
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Reviews for electricfence-online.co.uk
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I t would be good to recieve my order 10 days after buying?
Answer by electricfence-online.co.uk
Good day,
Thank you for your feedback.
We completely understand how frustrating it can be to wait for an order. Unfortunately, there were some internal delays with Parcelforce at the time, which meant we couldn’t get reliable updates on the failed delivery.
We’re happy to see that your replacement has been delivered two weeks ago, even if it took a little longer than expected. If there’s anything else we can assist you with, please don’t hesitate to get in touch, we’re always happy to help.
Best regards,
Team Electric Fence Online
Item poorly described miss advanced false advertisement should of stuck to hotline
Answer by electricfence-online.co.uk
Good day,
Thank you for taking the time to share your feedback. We’re sorry to hear that the product didn’t quite live up to your expectations. Your satisfaction is very important to us, and we’d love the chance to understand more about your experience so we can make things right. Please feel free to reach out to us directly at info@inavata.co.uk —we’re here to help!
Thanks again for your honest review and for giving us the opportunity to improve.
Best regards,
Team ElectricFenceOnline
Answer by electricfence-online.co.uk
Hello,
Thank you for taking the time to leave a review. We’re sorry to see your experience was not as positive as we’d hoped. We’d really like to understand more about what happened so we can address it and improve.
Could you please share a bit more detail about your experience with us? Your feedback is very important to us and will help us make things right.
Kind regards,
The Electric Fence Online team
Make sure you deliver.
Not arrived yet
Answer by electricfence-online.co.uk
Good day,
Thank you for taking the time to leave a review. We appreciate all feedback, as it helps us improve our products and service. Unfortunatelly, we can not influence if the supplier is out of stock. If there’s anything we could have done to make your experience better, we’d be grateful to hear from you. Please don’t hesitate to reach out to our team directly (info@inavata.co.uk)—we’re always happy to help.
Kind regards,
The Electric Fence Online team
Fox totally ignores it. I have it on camera right in front of it.
Answer by electricfence-online.co.uk
Good day,
Thank you for your review!
We are very sorry to hear that the device has not had the desired effect in your case.
Generally, the product is very effective, however, it is unfortunately not a one-size-fits-all solution.
It can happen, for example, that a fox is hard of hearing or is unable to associate the unpleasant sensation with the correct area, sometimes also because the device has been moved over time.
For this reason, the supplier offers a 90-day money-back guarantee, so that every customer has the chance to test the device thoroughly without risk.
Please let us know if you would like to make use of this guarantee, and we will be happy to assist you with the process.
Best regards,
Team Electric Fence Online
I have still not received my order to date and have contacted via email to say I want to cancel my order given the delay and apparently unable to contact the distributor, very disappointed in the service and still no confirmation back to confirm my refund
Answer by electricfence-online.co.uk
Good day,
Thank you for your feedback.
We sincerely apologise for the unforeseen delay on our end, as well as for the lack of proper communication.
As the refund has now been completed, we hope this has resolved the matter to your satisfaction.
Thank you once again for your feedback, and please don’t hesitate to contact us if there’s anything else we can assist you with.
Best regards,
Team Electric Fence Online
ProductHorsefly trsp
Product - horsefly trap - does not work.
Answer by electricfence-online.co.uk
Hello,
Thank you for taking the time to leave a review. We’re truly sorry to hear that the product isn’t working as expected — that’s never the experience we want for our customers.
We’d really appreciate the opportunity to make this right. If you haven’t already, please reach out to our support team at Info@Inavata.co.uk, and we’ll do everything we can to resolve the issue quickly — whether that means troubleshooting, a replacement, or a refund.
Your satisfaction is very important to us, and we’re here to help in any way we can.
Warm regards,
Team ElectricFenceOnline
Slow delivery
Answer by electricfence-online.co.uk
Good day,
Thank you for your feedback. We're very sorry to hear that your order took longer than expected to arrive. We understand how frustrating delays can be, and we truly regret any inconvenience this may have caused.
While we always aim to provide timely service, there are occasions where shipping delays occur that are unfortunately outside of our immediate control. That said, your experience is important to us, and we're reviewing this issue to see how we can improve moving forward.
We appreciate your support. If there's anything we can do for you in the future, please don't hesitate to reach out to our customer support team.
Warm regards,
Team ElectricFenceOnline
Answer by electricfence-online.co.uk
Good day,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide the best possible service and would appreciate the opportunity to learn more about how we can improve. Please feel free to reach out to us directly at Info@inavata.co.uk so we can better assist you.
Wishing you all the best,
Team ElectricFenceOnline
A costly mistake
Made a mistake and ordered the wrong height pole, was told I couldn't cancel the order (for no particular reason than it would upset the logistics) the order then arrived at the same time as the new order. It then cost me £18 to return the items and was charged a further £5 for handling when it was returned. I guess they were hoping I would just keep the items so they could make additional sales. Very poor customer service
Answer by electricfence-online.co.uk
Good day,
Thank you for your feedback. We’re very sorry to hear about the frustration caused by the order cancellation and return process.
As explained previously, due to our fast processing and dispatch system, orders are typically sent out the same day, which unfortunately means cancellations cannot be accommodated once processing begins. This policy helps us maintain quick delivery times for all our customers.
We understand that having to pay return shipping fees is frustrating, and we assure you this is not an attempt to make additional sales but a necessary part of our returns process, as mentioned in our policy. Only this way can we ensure fair treatment for all our customers.
We appreciate your understanding and are here if you need any further assistance.
Best regards,
Team Electric Fence Online
