Review summary
Customers consistently praise the helpfulness, professionalism, and friendliness of the support team, with Tracy and David often mentioned for their personal service. Communication is highlighted as clear, prompt, and reassuring throughout both booking and stay. Guests are highly satisfied with the quality, cleanliness, and amenities of the villas, and appreciate the well-maintained pools and outdoor spaces. The company is also recognized for tailoring recommendations and accommodations to guest needs, including accessibility and family requirements. Many reviewers recommend the company to others, and the booking process is widely described as easy and stress-free. A few guests mention that some villa descriptions were inaccurate or noted specific shortcomings. Some guests also suggest improvements to amenities such as air conditioning or lighting in outdoor spaces.
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Very Helpful
Tracy and David at HolidayCottages & Villas have always been extremely helpful, efficient and friendly. I would recommend them without hesitation.
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La Bique
We have just had another beautiful holiday booked through Tracy and David at holiday cottages and villas, we have been using them for 7 years and the communication is excellent, the properties are all well equipped and never disappoint. Would definitely recommend them.
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Great service
The company was very responsive to any queries that I had. They replied very quickly to my emails and always kept me informed of progress being made. I would not hesitate to recommend the company.
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We could talk to your team on the phone and received positive guidance on the property we chose in the Dordogne. It makes such a difference after so many companies trying to automate everything and removing the personal touch.
Reply from holidaycottagesandvillas.com
Dear Philip. Thank you for your wonderful reviews. We're so pleased that we were able to help you. Providing a top-quality personal service is always our aim and we are delighted you felt we delivered that to you. We hope we can help you again in the future. Best wishes, David & Tracy.
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Customer service was really helpful.
I had a few questions regarding local amenities for a wheelchair and a vets practice and they sorted out all the information that I needed.
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Excellent service from booking through to our lovely relaxing holiday. Many thanks to Tracy and David. Nothing is too much trouble!
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Great service, very friendly and personable - would definitely recommend & will be using this website again for future holidays.
many thanks
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An amazing experience very professional service from start to finish answering all our questions and superb attention to detail
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Second time at the house. Communication excellent with Holiday Cottages and Villas. Gill very helpful & house clean & well stocked with crockery/ utensils. Swimming pool cleaned regularly by John.
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Nothing too much trouble!
Tracy was so helpful. We have booked twice through her and are hoping to do so again for summer 2027. Being a full time wheelchair user my needs are quite specific.
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Mooie site en snel en prettig contact.
Een geweldig huis gehuurd.
Reserveren ging makkelijk en contact met holiday cottages and villas was heel prettig.
Ook de welkomstmand was een mooie verrassing👍🏻
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Loved the pool, upstairs needs aircon , oven needs looking at as only the left hand side worked on the hob
Reply from holidaycottagesandvillas.com
Dear Karen. Thank you for your review and feedback. We have spoken with the owner regarding the hob. She has sent us a photo of it working ok now. We have also passed on your suggestion for air conditioning upstairs. Thanks, as always, for your loyal custom every year.
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Personal helpful & clear booking process. Communication v good. All in all an easy way to holiday.
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Very helpful answered any questions I had quickly
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Every thing was okay
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Wonderful service & wonderful villa!
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More accurate description of the property
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