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holidaycottagesandvillas.com
Reviews:

48 reviews in the last 12 months348 total reviews  

4.96
Excellent
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Top positive review

13 Oct 2023
 Verified review
Third booking made via Tracy and Dave’s organisation. As before the service has been excellent! Selection of villas is superb - we know the quality is assured and that they visit each before agreeing to promote them. Website is easy to use and booking process is swift and efficient. The personal touch with Tracy calling us to discuss the booking or payment etc is lovely. The Villa, Villa Belvedere was superb. Great location and beautifully appointed. We were somewhat unfortunate that there was a heatwave whilst we were staying that limited our movements for a number of days. Even the night markets in Duras and neighbouring towns were cancelled due to the excessive heat. The aircon was excellent in the villa! However, we would have had difficulty had our party included more people and the upstairs bedrooms been used as these were unbearable and without air con. The only other issues which would have made our stay perfect were the electrics and aspects of the garden. The electrics are very complex and extensive. The first night we were there we popped into the garden to take photos and the sliding doors on the kitchen conservatory locked us out. We had to call the house manager to help us. None of us including Stuart could understand why the door a had locked. Another day, some of the lights just came on without and switches or instruction to do so and the TV kept switching itself off then back on. This was not a major issue. Externally, we suspect the property has at least one hornets nest. In front of the property near the decking there were constantly many european hornets on the shrubbery and around the covered eating area. We were unable to swim in the pool on the final two days due to a number of Asian hornets in the banana palm beside the pool. These landed on my husband’s white cap a number of times when we attempted a swim and were dipping into the pool presumably for water due to the excessive heat. We loved the villa and would love to visit again however, we would definitely go during much cooler months and would wish to confirm that any hornet nests had been removed!

Top negative review

6 Jul 2023
 Verified review
The actual booking experience with Tracy was very good. She was very quick to respond and informative. My issue is with the quality of the property we rented
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Reviews for holidaycottagesandvillas.com

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22 Aug 2023
 Verified review

Brilliant friendly and professional

Extremely professional and knowledgeable and above all very friendly and efficient with any questions We are booking same place next year
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5 Jul 2023
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Extremely helpful from start to finish and everything carried out in a professional manner. Wouldn't hesitate to recommend to others.
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22 Aug 2023
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Maison Duras

Very responsive to queries and lots of really helpful recommendations. They had really good local knowledge too.
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28 Jul 2023
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We always book With Tracy, always make sure we have the right property for our group and never disappoints.
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1 Aug 2023
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Good booking experience, Quick answers to our questions, all the information we required was easy to find.
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5 Jul 2023
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Excellent customer service

Good range of properties. Easy to contact Tracy, and she listens and is very helpful when you do so.
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18 Jul 2023
 Verified review
Excellent personal service. Lovely villa exactly as described. Will use again.
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5 Jul 2023
 Verified review

So helpful, thank you

Tracy really knew everything about the property, very helpful, thankyou.
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10 Oct 2023
 Verified review
They were helpful in describing the property before we booked.
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9 Jul 2023
 Verified review

Great communication!

Pleasure to deal with Tracey at Holiday cottages and villa’s.
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11 Oct 2023
 Verified review

Easy & simple booking process

Great communication, easy & simple booking process
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5 Jul 2023
 Verified review

It's nice to be able to actually speak to a person

It's nice to be able to actually speak to someone.
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15 Oct 2023
 Verified review
End to end service and good communications.
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13 Oct 2023
 Verified review
Personal and excellent service
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28 Jul 2023
 Verified review
Super helpful, thank you.
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11 Oct 2023
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Always go the extra mile
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28 Jul 2023
 Verified review
Very helpful, thank you
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28 Jul 2023
 Verified review
Responsive and helpful
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28 Jul 2023
 Verified review
Thank you Tracy
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31 Aug 2023
 Verified review
Great service.
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