Reviews for Morris - Trusted Life Appliances are consistently positive. Customers frequently praise the fast and prompt delivery, with most expressing satisfaction with the quality, reliability, and build of the products. Customer service is generally described as excellent, helpful, and responsive. Installation is often noted as simple and straightforward, and customers are generally pleased with the competitive pricing and value for money. Packaging is mostly seen as secure and protective.
A minority of customers complain about delivery delays or courier issues. Some mention minor faults or disappointments with the products, and a few cite poor communication or slow issue resolution from customer service. While most find installation easy, a few report minor difficulties. There are occasional complaints about inadequate or problematic packaging, and some customers find the instructions lacking or unclear.
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Reviews for morrisdirect.co.uk
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Community member
2 Reviews
The heater turned up quickly, was extremely well packaged, easy to assemble and install. I referred to the guidance on the web site for sizing based on the cupboard dimensions and the heater is working really well and doing what we needed.
Answer by Morris - Trusted Life Appliances
Thank you for your excellent 5-star review, Colin. We're thrilled to hear that your heater arrived quickly, was well-packaged, and that you found it easy to assemble and install. It's fantastic that our online guidance was helpful for sizing the product to your specific space and that it is performing perfectly for your needs. We truly appreciate you taking the time to share your positive experience.
Morris Direct Support Team
Community member
1 Reviews
Good warm heater.
Good warm heater that is what was needed in garage airing cupboard.
However the lead could have done with being a little longer so it didn't need to extend to reach the sockets.
Answer by Morris - Trusted Life Appliances
Thank you for your positive 4-star review, Mike. We're delighted to hear that the heater is providing good warmth for your garage airing cupboard, exactly as you needed. We also appreciate your valuable feedback regarding the power lead length and will take this into consideration. It's great to know that the product is serving you well despite this.
Morris Direct Support Team
Community member
1 Reviews
An excellent replacement for under cabinet tube lights. Easy to install and the ability to switch between colour modes is a very welcome feature.
Answer by Morris - Trusted Life Appliances
Thank you for your excellent 5-star review, Steve. We are delighted to hear that you are so pleased with your new under cabinet lights and found them easy to install. It's great to know that the ability to switch between colour modes is a particularly welcome feature for you. We appreciate you taking the time to share your positive experience.
Morris Direct Support Team
Community member
1 Reviews
Fluorescent replacement
Quick delivery, very easy installation and no colour variations between different lengths.
Answer by Morris - Trusted Life Appliances
Thank you for your 5-star review, Peter. We're delighted to hear your replacement fluorescent lights arrived quickly and that installation was straightforward. It’s great to know you’re satisfied with the consistent colour across the different lengths. We truly appreciate you taking the time to recommend Morris.
Morris Direct Support Team
Community member
1 Reviews
Quickly delivered and good quality product.
Answer by Morris - Trusted Life Appliances
Dear David,
Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with the quick delivery and the quality of our product. Your satisfaction is our top priority, and feedback like yours encourages us to keep delivering exceptional service.
Best regards,
Morris Direct Support Team
Community member
1 Reviews
Morris Tubular 2ft wall heater for a utility area
We ordered the Morris Tubular 2ft wall heater to provide some warmth in a small utility room. The heater does not give off sufficient heat for the area and the internal thermostat appears to keep cutting the device off.
Nicely made device but not up to the job.
Answer by Morris - Trusted Life Appliances
Dear Nigel,
Thank you for taking the time to share your feedback about your experience with the Morris 2ft tube heater. We genuinely appreciate your honest review as it helps us continually improve our products and services.
We’re sorry to hear that the heater did not meet your expectations for providing sufficient warmth in your utility room. We understand how important it is to have a reliable heating solution, especially during colder months.
Regarding the operation of the heater, we’d like to clarify how it works to ensure you get the most out of it. The Morris Tubular Heater is designed primarily as a background heating solution, ideal for frost protection or gently raising the temperature in smaller, well-insulated spaces. The model you bought doesn’t come with a built-in thermostat but instead operates on a safety cut-off mechanism. Once the surface temperature reaches around 80°C, the heater automatically switches off to prevent overheating and then turns back on once it has cooled slightly. This cycling process is normal and ensures safe, consistent background warmth rather than precise temperature control.
That said, we understand this may not be suitable for every space. If the heater isn’t providing the level of warmth you need, it might be worth considering adding a second heater to the room for extra heat output. Alternatively, this heater would work perfectly in a more compact area, such as an airing cupboard or under a desk, where its background heating capabilities can shine.
If you have any further questions or need assistance exploring other heating options, please don’t hesitate to reach out to us at 01562 261026. We’re always here to help.
Again, thank you for your feedback, and for giving us the opportunity to address your concerns. We hope to have the chance to better meet your needs in the future.
Community member
2 Reviews
Very pleased with the online buying experience from Morris, and the tubular heater fits perfectly in a mini-greenhouse that I’ve constructed within my larger greenhouse, to give more tender plants added protection over winter.
Answer by Morris - Trusted Life Appliances
Thank you for your excellent 5-star review! We're delighted to hear you were very pleased with your online buying experience with Morris.
It's fantastic to know that our tubular heater is the perfect fit for your ingenious mini-greenhouse solution, providing that essential extra protection for your tender plants during the winter.
We love hearing about the clever ways our customers use our products.
We truly appreciate you taking the time to share your positive feedback.
Morris Direct Support Team
Community member
1 Reviews
Answer by Morris - Trusted Life Appliances
Dear William,
Thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience with us. If you have any feedback or suggestions in the future, please feel free to share. We're here to help!
Best regards,
Morris Direct Support Team
Community member
1 Reviews
120W tubular heaters
Bought 3 units to keep the boat dry. Does the job as advertised. I recommend.
Answer by Morris - Trusted Life Appliances
Thank you for the excellent 5-star review, Andre. We're delighted to hear that our 120W tubular heaters are doing a great job keeping your boat dry, just as advertised. Your recommendation means a lot to us. We truly appreciate your business and look forward to serving you again in the future.
Morris Direct Support Team
Community member
1 Reviews
So far so good. The dehumidifier is working well in my studio. I will consider getting another for my entrance hall.
Answer by Morris - Trusted Life Appliances
Thank you for your excellent 5-star review, Susan. We are delighted to hear that your dehumidifier is working so well in your studio. It's wonderful to know that you are already considering a second unit for your entrance hall. We look forward to assisting you with your next purchase.
Morris Direct Support Team
Community member
1 Reviews
No issues with purchase, arrived quickly, seems to work.
Answer by Morris - Trusted Life Appliances
Dear Andrew,
Thank you for your review! We’re pleased to hear that your purchase arrived quickly and is working well for you. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need assistance, feel free to reach out!
Best regards,
Morris Direct Support Team
Community member
2 Reviews
All Good
I purchased a 4 foot and a 2 foot having previously two 6fts Morris units from a different supplier.
All work perfectly although I did have to resolder a wire that had come loose, no problem.
Answer by Morris - Trusted Life Appliances
Thank you for the great 4-star review and for your continued loyalty, Brian! We are pleased to hear that your 4ft and 2ft units are working perfectly alongside your existing Morris heaters.
We appreciate you highlighting the minor wiring issue and your handy fix, and we truly appreciate you taking the time to share your positive experience with our products.
Morris Direct Support Team
Community member
2 Reviews
Airing cupboard upgrade!
The tube heater was delivered promptly, was very well packaged and simple to assemble. It’s being used in a former airing cupboard after the tank was removed and is working well and airing the clothes etc… as we’d hoped.
Answer by Morris - Trusted Life Appliances
Thank you for your fantastic 5-star review! We're delighted to hear that our tube heater was the perfect solution for your airing cupboard upgrade. It's great to know that you found it simple to assemble and that it is performing exactly as you had hoped. We really appreciate you taking the time to share your positive experience.
Morris Direct Support Team
Community member
1 Reviews
Parcel arrived early and everything we ordered was excellent, very pleased with the service.
Answer by Morris - Trusted Life Appliances
Thank you for your excellent 5-star review. We're delighted to hear you are very pleased with our service and that your parcel arrived early. It's wonderful to know that everything you ordered met your expectations. We truly appreciate you taking the time to share your positive feedback.
Morris Direct Support Team
Community member
1 Reviews
Works well. A good buy.
Answer by Morris - Trusted Life Appliances
Dear Lynne,
Thank you for your wonderful review! We're thrilled to hear that our product is working well for you and that you consider it a good buy. Your satisfaction means a lot to us and we appreciate your support. If you need any further assistance, feel free to reach out.
Best regards,
Morris Direct Support Team
Community member
2 Reviews
The Tubular Heater 3ft/180watts.
The Tubular Heater 3ft/180watts was purchased to provide background heat in our garage, it takes the chill off very well.
Answer by Morris - Trusted Life Appliances
Thank you for your positive 4-star review, Barry. We're delighted to hear that the 3ft/180W tubular heater is effectively taking the chill off your garage and providing the background heat you needed. It's wonderful to know the product is working well for its intended purpose. We truly appreciate you taking the time to share your feedback with us.
Morris Direct Support Team
Community member
1 Reviews
No complaints at all . Good experience.
Answer by Morris - Trusted Life Appliances
Dear Lynn,
Thank you for your wonderful review! We're thrilled to hear that you had a good experience with us and that there are no complaints. Your satisfaction means a lot to us, and we appreciate your support. If you need anything in the future, please don’t hesitate to reach out!
Best regards,
Morris Direct Support Team
Community member
1 Reviews
Quick delivery, everything fitted together well. Will buy from again
Answer by Morris - Trusted Life Appliances
Thank you for the 5-star review, David. We're very pleased to hear that your order arrived quickly and that everything fitted together well. It's fantastic to know we have earned your future business. We truly appreciate you choosing Morris and look forward to serving you again.
Morris Direct Support Team
Community member
1 Reviews
poor communication by royal mail parcelforce
Answer by Morris - Trusted Life Appliances
Dear Mark,
Thank you for taking the time to leave us a review. We’re sorry to hear that the communication from the courier fell short of expectations, as we know how important a smooth delivery experience is. We always strive to ensure our customers are kept informed, and we’ll be sure to share your feedback with the relevant teams. If there’s anything further we can help with, please don’t hesitate to get in touch.
Morris Direct Support Team
Community member
1 Reviews
Products operate as expected so far — early days but good.
I absolutely hate though that Evri is used to deliver the products. On that basis alone, I may not order any more.
Answer by Morris - Trusted Life Appliances
Thank you for your positive 4-star review and feedback, Stephen. We are pleased to hear that the products are operating as expected so far. We also appreciate you sharing your concerns about our delivery partner, Evri, and we have noted this for internal review. We hope to have the opportunity to serve you again in the future.
Morris Direct Support Team
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