Review summary
Customers are generally satisfied with the fast and prompt delivery, high product quality, and the helpfulness of customer service. Many appreciate the ease of setting up and using the products, as well as the competitive pricing. Packaging quality is also noted positively, with many orders arriving securely and undamaged. Some customers report occasional issues with delivery delays or courier problems. There are a few concerns about specific product defects or durability. While most interactions with customer service are positive, some customers find communication to be slow or unclear. A number of reviewers mention unclear or insufficient instructions, and a few note that packaging could be improved to provide better protection.
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How Trusted Shops prevents fake reviewsReviewsMorris - Trusted Life Appliances
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Verified
Very helpful sales person and a great delivery time
Verified
The assembly instructions are laughable. Absolutely awful. Please consider putting a video up on YouTube or your own site because the instructions are useless. The fan is nice but a bit noisy even on lowest setting.
Reply from Morris - Trusted Life Appliances
Thank you for your honest feedback, Brendan. We sincerely apologise that the assembly instructions were not up to standard. Your suggestion about a video guide is excellent, and we will pass this to our product team immediately. Thank you for helping us improve.
Morris Direct Support Team
Verified
Solar Wall Lights
The product looks good quality and functions very well, glad 2 were purchased. Mounting the solar wall lights was easy enough to do, hope they give good service. Thanks to Parcel Force next day delivery didn’t happen.
Reply from Morris - Trusted Life Appliances
Dear Barry,
Thank you for your review—we’re pleased to hear the solar wall lights are good quality and were easy to fit. We’re sorry to hear that next-day delivery didn’t go as planned on this occasion and appreciate your feedback. If we can assist with anything further, please let us know.
Morris Direct Support Team
Verified
BATTEN LIGHTS
THE 1.8M BATTEN LIGHTS ARE GREAT VALUE, GREAT QUALITY, LIGHT WEIGHT AND VERY EASY TO INSTALL.
Reply from Morris - Trusted Life Appliances
Dear CASTLGATE ARCHCONSULT,
Thank you for your fantastic review. We're thrilled that you found our 1.8m batten lights to be great value, quality, and easy to install. Your feedback means a great deal to us.
Morris Direct Support Team
Verified
As soon as the phone was answered there was a clear indication that their intention was to make me pleased to have been supplied with what I required and within 24 hours all of what was ordered to my door.
Reply from Morris - Trusted Life Appliances
Dear Derek,
Thank you for your wonderful review! We're delighted to hear that our team was able to assist you promptly and that your order arrived within 24 hours. Your satisfaction is our priority and we truly appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Morris Direct Support Team
Verified
Quality product and quick delivery all at exceptional price .
Reply from Morris - Trusted Life Appliances
Thank you, Stephen. We’re delighted you found our product quality and delivery speed exceptional, all at a fair price. That’s exactly what we strive for at Morris. We hope to serve you again soon.
Morris Direct Support Team
Verified
3 ft Greenhouse Heater for my neighbour. Delivered on time and my neighbour reports that it's just the job for keeping the frost off. Looks good as well. Thank you.
Reply from Morris - Trusted Life Appliances
Dear Nigel,
Thank you for your kind review—we’re delighted to hear the greenhouse heater is doing the job for your neighbour and that delivery went smoothly. It’s always great to know our products are proving useful. If you need anything further, please don’t hesitate to get in touch.
Morris Direct Support Team
Verified
Checked on line for heater for porch got the 1foot first sort of done the job then got 3foot one brilliant what a difference good price and delivery prompt well packaged no problem well done
Reply from Morris - Trusted Life Appliances
Dear Roy,
Thank you for taking the time to leave us a review—we’re glad to hear that the three-foot heater made all the difference and that you were pleased with the price and prompt delivery. It’s great to know everything arrived well packaged and met your expectations. We appreciate your feedback and hope the heater is keeping your porch nice and warm. If you need anything else, don’t hesitate to get in touch.
Morris Direct Support Team
Verified
Quick response thanks
Verified
Keeping our Swiss Cheese plants warm enough...
We have the tubular heater in our conservatory with our Swiss Cheese plants which need to be above 10C. It's been quite mild but there have been 2 nights where the temperature has dropped below 10C and the thermostat has switched the heater on OK. So far so good, but if we have a severe winter we'll probably need to add some extra heating.
Reply from Morris - Trusted Life Appliances
Thank you for the wonderful 5-star review Michael! We are delighted to hear that our tubular heater is successfully keeping your Swiss Cheese plants warm and that the thermostat is functioning perfectly on those colder nights.
It is fantastic to know that the heater is providing reliable protection for your plants, and we truly appreciate you sharing this great feedback on its performance in your conservatory.
Morris Direct Support Team
Verified
All ok thanks
Verified
Remote control PIR Security Light
Very pleased with my remote control PIR security light. It is excellent quality came with good fixings and can be set up using the remote control hand set, so glad I bought a quality one.
Reply from Morris - Trusted Life Appliances
Dear Ray,
Thank you for your excellent review! We’re thrilled to hear that you’re pleased with your remote control PIR security light and that it met your quality expectations. It’s great to know that the installation process was straightforward with the included fittings and remote control. If you have any further questions or need assistance, feel free to reach out.
Best regards,
Morris Direct Support Team
Verified
My Winter Wonderland!
I purchased two 4ft thermostat heaters, of which was delivered next day and which was also great. This was fixed to a long piece of timber and installed underneath a bench to heat my shed, one down, one to go! The only thing I would like, would be temperature markings on the actual thermostat dial or a digital gauge to show the required temperature.
Reply from Morris - Trusted Life Appliances
Thank you for the excellent 5-star review, James. We're thrilled to hear about your positive experience with the fast delivery and that the first 4ft thermostat heater is working well for heating your shed.
It's great to know the initial installation was a success, and we wish you the best with the second one.
We truly appreciate your constructive suggestion regarding the temperature markings on the thermostat dial and will gladly share this feedback with our product team for future consideration.
Morris Direct Support Team
Verified
Fast delivery,flicker free light and flexibility when not knowing what colour temperature to choose very tidy and slim , would have liked a slightly longer extension cable to link the other corner light but excellent product will advise others to buy.
Reply from Morris - Trusted Life Appliances
Thank you for the detailed 5-star review. We're thrilled to hear you're enjoying the fast delivery, flicker-free light, and flexible design of your product. We appreciate your feedback about the extension cable length and will certainly take that on board. It means a great deal that you would recommend our products to others.
Morris Direct Support Team
Verified
Verified
Quality products at competitive prices and fast delivery.
I discovered a broken mounting bracket for one of my tubular heaters but this was resolved very easily and quickly with a replacement received within days. First class customer service
Reply from Morris - Trusted Life Appliances
Thank you for the excellent 5-star review, Steve. We're delighted to hear you're happy with the quality, price, and delivery of our tubular heaters. It's also great to know that our customer service team could resolve the bracket issue for you so quickly and efficiently. We truly appreciate your recommendation and look forward to your next order.
Morris Direct Support Team
Verified
Verified
The delivery was quick and service was excellent and the product has worked exactly to the specifications and as I expected. Very happy!
Reply from Morris - Trusted Life Appliances
Dear Nicholas,
Thank you for your excellent review—we’re thrilled to hear that delivery was quick, service was excellent, and the product performed exactly as expected. Your feedback is greatly appreciated, and we hope to help you again soon.
Morris Direct Support Team
Verified
Great product. Just as deacribed. Item arrived quickly and well packaged.
Reply from Morris - Trusted Life Appliances
Dear John,
Thank you for your 5-star review and for noting that the product arrived quickly and well packaged. We're glad it was just as described, and we appreciate your business.
Morris Direct Support Team
Verified
Brilliant service and products
Brilliant service direct with them and the products are superb, can't fault and would highly recommend
Reply from Morris - Trusted Life Appliances
Dear Tracy,
Thank you so much for your brilliant review—we’re absolutely delighted to hear that you’re pleased with both our service and the quality of your products. It means a great deal to us that you would highly recommend us. We truly appreciate your support and look forward to helping you again in the future.
Morris Direct Support Team