Review summary
Customers consistently praise the fast and efficient delivery, the excellent and responsive customer service, and the easy-to-navigate website. The quality and broad selection of products are highlighted as major positives, with many noting competitive prices and secure packaging. Some customers report occasional issues with courier reliability, damaged or chipped items, and concerns about the outer packaging quality. A few reviewers suggest adding more variety in certain product categories and request additional discounts or special offers.
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Verified
The goods took ages to get here and I was not able to track them so had to put sign on the door to say - I AM IN PLEASE RING BELL - as I didn't know when they were coming or who the courier was. I did not want the package left at the front door as it would have got wet with all the rain we have been having. Also the outer envelope was very thin and actually torn. No receipt inside but not all companies do that.
Reply from Puckator UK
Good Morning Valerie
Thank you for your recent review.
I'm sorry to hear that you've had issues with your delivery, however having looked into this, I can see that we received the order from you on the 21st of January, this was then dispatched the same day, then delivered by DPD on the 22nd of January. This was also a large order, delivered in 1 box, not a envelope.
Due to this, someone from our customer services team will be in touch shortly, so we can get more details on the issues you have, look into this further, and hopefully get this all cleared up as quickly as possible.
Kind Regards
Kerrie Hamley
Customer services manager
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more product availability esp natural products and good quality items
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Staff are very nice to talk to and very helpful
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Excellent customer service and fast delivery
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Good products and quick delivery
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Perfect
Fast delivery, well packed items and all for a great price!
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Fantastic
Fast, efficient delivery. No damages (ordered, amongst other things, a lot of mugs!) and everything is of an excellent quality and at a low price point. I would not hesitate to recommend you to others.
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Never any problems, never any stock errors
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Well established wholesaler, reliable speedy service. Used for 18 years