Customers consistently highlight the fast and prompt delivery of their orders, the good to excellent quality of products, and the careful, protective packaging. The website is described as easy to use and navigate, facilitating a smooth ordering process. Many customers also commend the helpful, efficient, and responsive customer service. The wide range of available products and reasonable pricing, especially regarding minimum order quantities, are noted as additional positives.
Some customers report occasional delivery delays or issues with couriers. There are rare mentions of minor product defects or quality control issues, as well as a few requests for an even greater product variety and more discounts. A small number of customers also cite insufficient or damaged packaging.
This text was automatically created by an AI system from user reviews.
The goods took ages to get here and I was not able to track them so had to put sign on the door to say - I AM IN PLEASE RING BELL - as I didn't know when they were coming or who the courier was. I did not want the package left at the front door as it would have got wet with all the rain we have been having. Also the outer envelope was very thin and actually torn. No receipt inside but not all companies do that.
Reply from Puckator UK
Good Morning Valerie
Thank you for your recent review.
I'm sorry to hear that you've had issues with your delivery, however having looked into this, I can see that we received the order from you on the 21st of January, this was then dispatched the same day, then delivered by DPD on the 22nd of January. This was also a large order, delivered in 1 box, not a envelope.
Due to this, someone from our customer services team will be in touch shortly, so we can get more details on the issues you have, look into this further, and hopefully get this all cleared up as quickly as possible.
Kind Regards
Kerrie Hamley
Customer services manager
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more product availability esp natural products and good quality items
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3 Reviews
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Staff are very nice to talk to and very helpful
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1 Reviews
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2 Reviews
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Excellent customer service and fast delivery
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3 Reviews
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Good products and quick delivery
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6 Reviews
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Perfect
Fast delivery, well packed items and all for a great price!
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1 Reviews
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Fantastic
Fast, efficient delivery. No damages (ordered, amongst other things, a lot of mugs!) and everything is of an excellent quality and at a low price point. I would not hesitate to recommend you to others.
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2 Reviews
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Well established wholesaler, reliable speedy service. Used for 18 years
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2 Reviews
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Never any problems, never any stock errors
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