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tennis-point.co.uk
Reviews:

93 reviews in the last 12 months2,871 total reviews  

3.60
Good

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Top positive review

29 Jan 2024
 Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26! Customer service has been polite but not efficient

Top negative review

5 Jun 2023
 Verified review
Terrible terrible terrible. Happy to take payment; then absolutely non existent communications. Now almost two weeks since paying, no sign of the rackets, nobody answering the phone (always goes to voicemail), no email replies. Seriously - AVOID - go with someone else; anyone else except these guys who I do wonder if they are actually a scam. I am £400 out of pocket. Hoping PayPal / Amex agree and will refund asp.
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Reviews for tennis-point.co.uk

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12 days ago
 Verified review

Padel Racket

Bought another padel racket from tennis point. Great price and quick delivery. Would definitely use again.
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11 days ago
 Verified review
The delivery is not reliable
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2 days ago
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4 days ago
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2 May 2024
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LF
Li F.
Lincoln
1 May 2024
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13 days ago
 Verified review

Tennis pro racket not as it is advertised

Purchased a tennis racket stating it was a head speed pro but turns out to be totally different. Very misleading advertising 😩 very disappointing
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6 days ago
 Verified review

Unacceptable and unexplained delays

Days after the order was put in, I have still not received any information about the parcel.
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18 Apr 2024
 Verified review

Good service

Great website and easy online ordering process, clear and concise. Delivery was delayed. items received and in good condition. Simple process am yet to make my returns and needed to try on different sizes.
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12 Apr 2024
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11 Apr 2024
 Verified review
I queried about expedited delivery times and did not receive focused response but directed to FAQ. I’ve opted for paid delivery to expedite delivery but have still not received any confirmation on the way forward with delivery of may package at a specified date.
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20 Apr 2024
 Verified review
Have been charged for delivery but haven’t received it yet , not to order anymore with this late delivery and paying £7 or £8 for delivery .
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10 Apr 2024
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22 Mar 2024
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27 Mar 2024
 Verified review
Unbelievably long delivery time. I am still waiting for my order.
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11 Mar 2024
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29 Jan 2024
 Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26! Customer service has been polite but not efficient
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18 Feb 2024
 Verified review

Good selection, but service not ideal

It's a very slow service, at least if you're buying from the UK, but it's the only place where you can actually find a good selection of the latest tennis clothing and equipment. However, they run out of sizes pretty quick, and the prices and sales are never particularly attractive. They are behaving like a monopoly which I guess they are, as there are few companies who can compete with their range of options. I tried using their introductory discount code but it wasn't accepted, saying my email was already registered and that therefore I was not a new customer, which was not the case.
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JR
Jason R.
Cardiff
3 Feb 2024
 Verified review
Good shoes at a decent price with fast delivery! Can’t fault them!
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14 Feb 2024
 Verified review
The range of products, great offers and excellent service
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