Certificate for tennis-point.co.uk

No. XACE41238162EE7CE97F20A5A3B87E152
 

Approved on
29/08/2013
Valid until
28/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for tennis-point.co.uk



Good

4.48/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 337 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,030 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/01/2018
Date of order
11/01/2018
19/01/2018
Couldn't fault anything, great to deal with.
5.00
Excellent

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
Excellent as usual
5.00
Excellent

Date of publication
16/01/2018
Date of order
09/01/2018
16/01/2018
Excellent Good communication.
5.00
Excellent

Date of publication
15/01/2018
Date of order
08/01/2018
15/01/2018
Very much a repeat customer.
5.00
Excellent

Date of publication
14/01/2018
Date of order
07/01/2018
14/01/2018
delighted ...
5.00
Excellent

Date of publication
11/01/2018
Date of order
12/12/2017
11/01/2018
Pair of tennis shoes were faulty on arrival on 16 Dec. Very poor process for returning faulty goods, ie had to chase to get FOC label. Email received on 21 Dec to confirm refund (but not the full amount - why not?). I emailed to request a FULL refund & sent further email to chase but no refund as of yet. I am not very happy and not confident I will receive the full refund I am owed.
2.33
Poor

tennis-point.co.uk replies: 12/01/2018
Dear Customer, Thank you for your feedback. The case will be checked once again and our customer support will contact you for further information. Kind regards, Tennis-Point Team

Date of publication
07/01/2018
Date of order
23/12/2017
07/01/2018
Everything was fine.
5.00
Excellent

Date of publication
07/01/2018
Date of order
31/12/2017
07/01/2018
Exellent
4.00
Good

Date of publication
07/01/2018
Date of order
28/12/2017
07/01/2018
Quality goods first class service
5.00
Excellent

Date of publication
03/01/2018
Date of order
27/12/2017
03/01/2018
Great discount, quality racket and prompt delivery.
5.00
Excellent

Date of publication
01/01/2018
Date of order
13/12/2017
01/01/2018
Great service and prices.
5.00
Excellent

Date of publication
27/12/2017
Date of order
18/12/2017
27/12/2017
It was very quick and neat job
5.00
Excellent

Date of publication
27/12/2017
Date of order
12/12/2017
27/12/2017
Easy to order, easy to return should you need to and top class service for excellent products at a very competitive price.
5.00
Excellent

Date of publication
23/12/2017
Date of order
16/12/2017
23/12/2017
Delivery on time despite the Christmas period. Both pairs of tennis shoes as expected. It's definitely my preferable online shop.
5.00
Excellent

Date of publication
22/12/2017
Date of order
07/12/2017
22/12/2017
I found it very difficult to pay
3.67
Good

Date of publication
21/12/2017
Date of order
28/11/2017
21/12/2017
Did exactly what it said... on the website and over the phone
5.00
Excellent

Date of publication
20/12/2017
Date of order
13/12/2017
20/12/2017
Quick processing of order and delivery.
Just one thing, the multi discount code only works with two racquets of identical model and handle. I couldn't order an L2 and L4 of the same racquet.
5.00
Excellent

Date of publication
20/12/2017
Date of order
24/11/2017
20/12/2017
My second order and two of the items were not correct to size hence only 4stars but on my first order everything excellent quality and very good price.
4.67
Excellent

Date of publication
16/12/2017
Date of order
09/12/2017
16/12/2017
Ordered Nike tennis should via the website. Best price compared with many other sites. Easy online ordering, fast free delivery, and good e-mail communication about the order and its status.
5.00
Excellent

Date of publication
15/12/2017
Date of order
08/12/2017
15/12/2017
Excellent communication and products
5.00
Excellent

Date of publication
15/12/2017
Date of order
08/12/2017
15/12/2017
Very prompt service and very helpful when I needed to return an item.
5.00
Excellent

Date of publication
15/12/2017
Date of order
08/12/2017
15/12/2017
Great products and efficient process
5.00
Excellent

Date of publication
14/12/2017
Date of order
07/12/2017
14/12/2017
Excellent company to deal with
5.00
Excellent

Date of publication
11/12/2017
Date of order
04/12/2017
11/12/2017
Goods arrived quickly on day expected. All goods as described.
5.00
Excellent

Date of publication
11/12/2017
Date of order
03/12/2017
11/12/2017
Excellent communication and quick delivery. Very happy with my purchase. Thank you.
5.00
Excellent

Date of publication
11/12/2017
Date of order
03/12/2017
11/12/2017
I am very satisfied with the product and customer service of tennis-point.co.uk
5.00
Excellent

Date of publication
09/12/2017
Date of order
18/11/2017
09/12/2017
My order was tracked but never reached Uk, it was damaged in transit and returned. When I enquired from tennis point about the non delivery I was informed there was something wrong with the address, it was perfectly correct when I gave the order. Was the package damaged? Or was it the address? Which is the correct excuse. These tennis balls were urgently needed for a tournament this coming week.
1.33
Very Poor

tennis-point.co.uk replies: 11/12/2017
Dear customer, Thank you for your honest feedback! We apologize for the inconvenience caused! One of our colleagues will contact you by email within a few hours. Kind Regards, Tennis-Point Team

Date of publication
06/12/2017
Date of order
29/11/2017
06/12/2017
Very quick and accurate response. Delivery on time and all goods perfect
5.00
Excellent

Date of publication
05/12/2017
Date of order
28/11/2017
05/12/2017
I have always found Tennis point to be fabulous
5.00
Excellent

Date of publication
05/12/2017
Date of order
24/11/2017
05/12/2017
Due to the address being shown in Continental Layout ie Number at end of line, the parcel did not arrive buy UPS on the scheduled date, meaning me wasting a day waiting at home. The notification did not arrive until the end of the scheduled day that it would be rescheduled to the day after with no time given. Poor service I am afraid. Fault with tennis-point and UPS.
3.33
Fair

Date of publication
05/12/2017
Date of order
27/11/2017
05/12/2017
Great service
5.00
Excellent

Date of publication
04/12/2017
Date of order
27/11/2017
04/12/2017
All as expected
5.00
Excellent

Date of publication
02/12/2017
Date of order
25/11/2017
02/12/2017
Can't fault them.
5.00
Excellent

Date of publication
02/12/2017
Date of order
24/11/2017
02/12/2017
Tried to explain to man I did not want refund just send goods back for smaller size , I order from tennis point all the time was not a pleasurable experience this time
3.67
Good

Date of publication
01/12/2017
Date of order
06/11/2017
01/12/2017
Really quality sports clothes and service
5.00
Excellent

Date of publication
30/11/2017
Date of order
23/11/2017
30/11/2017
As usual Tennis-point can be relied upon to deliver on time at the right price.
5.00
Excellent

Date of publication
30/11/2017
Date of order
23/11/2017
30/11/2017
Highly recommended
5.00
Excellent

Date of publication
27/11/2017
Date of order
01/10/2017
27/11/2017
Great choice of items & great service
5.00
Excellent

Date of publication
21/11/2017
Date of order
14/11/2017
21/11/2017
Excellent service. Great products and quick delivery
5.00
Excellent

Date of publication
20/11/2017
Date of order
12/11/2017
20/11/2017
Always arrives on time and products as described
5.00
Excellent

tennis-point.co.uk customer reviews

tennis-point.co.uk

tennis-point.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
info@tennis-point.co.uk
tennis-point.co.uk

Owner
Tennis-Point GmbH
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
Trade register
Amtsgericht Münster HRB 9528
Authorized representative
Christian Miele, Thomas Welle
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with tennis-point.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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