tennis-point.co.ukReviews:
71 reviews in the last 12 months2,878 total reviews
Fair
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Most relevant positive review
29 Jan 2024
Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26!
Customer service has been polite but not efficient
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Most relevant negative review
17 Oct 2023
Verified review
Tennis-Point.co.uk What can I say... THE WORST ! Lost / Missing Goods, No Refund Forth Coming After 7 Weeks ! Dozen Of Emails / Like Talking To A Stone Wall. Zero Accountability Taken. Shop Elsewhere & Look Take A Look At Their TrustPilot Rating... 2.3 Truly AWFUL. Tennis-Point.co.uk
Never Again ! No Way ! No How !
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Reviews for tennis-point.co.uk
16 hours ago
Verified review
All goods come from Germany, so take longer to arrive
The only negative i can say is that Tennis Point don’t make it obvious any items you order come from Germany, therefore the delivery time is actually longer than usual if you were ordering from a UK warehouse.
Ordered a pair of Nike tennis shoes for my holiday and when I receive the delivery notification there was a delay on top of the longer than expected delivery times. Fortunately they did actually arrive just in time.
Otherwise great choice of tennis gear
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28 Jun 2024
Verified review
Excellent site with excellent choice. It’s my first stop for new tennis equipment and clothing etc.
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3 days ago
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12 Jul 2024
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9 Jul 2024
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5 Jun 2024
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28 May 2024
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Delivery issues
Delivery originally promised on 24th May.
Then promised for collection on 28th May
Next expected collection date on 29th May
I’m not holding my breath!
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16 May 2024
Verified review
Padel Racket
Bought another padel racket from tennis point. Great price and quick delivery. Would definitely use again.
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17 May 2024
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The delivery is not reliable
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26 May 2024
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24 May 2024
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2 May 2024
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LF
Li F.
Lincoln
1 May 2024
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15 May 2024
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Tennis pro racket not as it is advertised
Purchased a tennis racket stating it was a head speed pro but turns out to be totally different. Very misleading advertising 😩 very disappointing
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23 May 2024
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Unacceptable and unexplained delays
Days after the order was put in, I have still not received any information about the parcel.
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18 Apr 2024
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Good service
Great website and easy online ordering process, clear and concise. Delivery was delayed. items received and in good condition. Simple process am yet to make my returns and needed to try on different sizes.
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12 Apr 2024
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11 Apr 2024
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I queried about expedited delivery times and did not receive focused response but directed to FAQ. I’ve opted for paid delivery to expedite delivery but have still not received any confirmation on the way forward with delivery of may package at a specified date.
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20 Apr 2024
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Have been charged for delivery but haven’t received it yet , not to order anymore with this late delivery and paying £7 or £8 for delivery .
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