Certificate for tennis-point.co.uk

No. XACE41238162EE7CE97F20A5A3B87E152
 

Approved on
29/08/2013
Valid until
28/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for tennis-point.co.uk



Excellent

4.52/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 294 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 911 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I still haven't received my goods. I wrote a note (when I purchased online) to threw the parcel over my gate if I am not in. This is because I can not take day off work in order to await your delivery. Besides not even delivery day had been given. If the only way to get hold of my goods is to sign on delivery, you should have specified it on your website. In that case I wouldn't make purchase.
1.00
Very Poor

Very happy with service and goods
4.67
Excellent

It took 26 days and 3 emails and 1 call until I finally received the Items I ordered as they lost them.
1.67
Poor

tennis-point.co.uk replies: 25/07/2017
Dear Client, Thank you for the honest feedback! Soon an representative from our department will contact you be e-mail! Kind regards, Tennis- Point team

Perfect service will be a returning customer and will highly recommend. Thank you
5.00
Excellent

Estimated delivery dates displayed at time of ordering are different than the actual delivery timesframes - check T&Cs and delivery faqs before ordering. Still shipped and delivered quickly.
4.33
Good

Slight delay in delivery but I was advised of the reasons promptly so therefore entirely satisfied.
4.67
Excellent

All good ....delivery took a while but all good.
4.67
Excellent

All excellent
5.00
Excellent

Everything I expected
5.00
Excellent

Easy and quick. I'd use again.
5.00
Excellent

Tennis shoes are super but was worried when they were delivered as the package looked as though a wild dog had chewed one end
4.00
Good

I have not got my ordrer
1.00
Very Poor

tennis-point.co.uk replies: 19/07/2017
Dear Sara, Thank you for your honest feedback. Our representative will contact you by e-mail in a few hours. Kind regards, Tennis-Point Team

Super
5.00
Excellent

Hydrogen.... skulls. Enough said
5.00
Excellent

Goods came promptly and a great fit.
5.00
Excellent

It's so easy shopping online with Tennis-Point and the speed of delivery is excellent. I've ordered twice and have no complaints at all about the ease of ordering on the website, the delivery service or the quality of the products. I've recommended Tennis-Point to loads of members at my tennis club, some of whom have already ordered from them. Love the flash discounts
5.00
Excellent

Excellent service
5.00
Excellent

All good
5.00
Excellent

Speedy delivery - great range of clothing
5.00
Excellent

Great company to deal with
5.00
Excellent

Tennis kit for my Grandson arrived speedily as stated and is a perfect fit, colour and quality. Delighted with your service. Thank you.
5.00
Excellent

All good here
5.00
Excellent

All very good from ordering to delivery. Nice product also
5.00
Excellent

Quite high delivery costs ... And had German newsletter enclosed I'm British .
Quality of goods as expected .
4.00
Good

Top service, good prices and fast delivery
5.00
Excellent

My order was accepted but the tennis shoes never arrived. After e-mailing and calling, I finally receive a brief message saying the shoes are out of stock and my order is cancelled. This came 3 weeks later and is totally unacceptable. I shall never use this company again.
1.00
Very Poor

tennis-point.co.uk replies: 05/07/2017
Dear Customer, Thank you for your honest feedback. Our representative will contact you in a few hours by e-mail. Kind regards, Tennis-Point Team

ordered on line items arrived quickly, packed well, no problems, very happy bunny.
5.00
Excellent

Works as expected, delivery on time and correct goods.
5.00
Excellent

very likely
4.67
Excellent

the dress Returned was very small
Ana ivanovic size 20 more like a 14
the Stells Macartney was a 16 and very well sized.
4.33
Good

First class
5.00
Excellent

Product exactly as described and great quality. I did send an email about delivery but never received a response and it did take a while to actully show as dispatched. But overall, very pleased customer.
4.33
Good

The skort I ordered was too big around the waist but the shorts were too short from waist too crutch so have had to return it
3.33
Fair

Do not use this company if there is any chance you will need to return an item and require a refund. I waited over 2 months for my refund. Their customer service is terrible and I have spent much time and money in emails and phone calls. They are unable to cope with the peaks and troughs in business and unable to offer written apologies. Avoid purchasing and use a different Tennis website.
3.67
Good

I really like the products and the service.
5.00
Excellent

Package looked as if it had been opened but goods were OK
4.33
Good

The worst customer experience I've had in a very long time. Will never buy from Tennis Point again. They have no idea how to deal with customer requests / out of stock items. They kept my money but not sent 1 of my items (need it for my work). I don't like leaving negative feedback, but after a month of trying to get some answers I just gave up. Please refund my money. Yet another unhappy customer
2.00
Poor

tennis-point.co.uk replies: 28/06/2017
Dear Customer, Thank you for your honest feedback. Our representative will contact you by e-mail soon in order to give you more information on your order. Kind regards, Your Tennis-Point Team

Sent email had no reply
3.33
Fair

Great product delivered very quickly
5.00
Excellent

You aced it
5.00
Excellent

tennis-point.co.uk customer reviews

tennis-point.co.uk

tennis-point.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
info@tennis-point.co.uk
tennis-point.co.uk

Owner
Tennis-Point GmbH
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
Trade register
Amtsgericht Münster HRB 9528
Authorized representative
Christian Miele, Thomas Welle
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with tennis-point.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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