Certificate for tennis-point.co.uk

No. XACE41238162EE7CE97F20A5A3B87E152
 

Approved on
29/08/2013
Valid until
28/08/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for tennis-point.co.uk



Excellent

4.65/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 260 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 843 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
It has to be a very poor rating because they did not honour their 30 day money back guarantee. In fact it was only a Paypal intervention that achieved the return of my money.
1.67
Poor

tennis-point.co.uk replies: 29/05/2017
Dear Customer, Thank you for your feedback. We are very sorry to hear that you had trouble with your order. A customer support representative will contact you shortly in order to provide you with detailed information regarding your refund. Kind Regards, Team Tennis'Point

Delivery a bit slow
3.00
Fair

I have still not received my delivery two weeks after the order. I have tried emailing tennis point but got no reply as yet
1.00
Very Poor

tennis-point.co.uk replies: 24/05/2017
Dear Customer, Thank you for your honest feedback. We are very sorry to hear that you had a negative experience with your order. Shortly a customer service representative of ours will contact you shortly in order to provide you with more information on the matter. Kind Regards, Team Tennis-Point

Extremely pleased with purchase. Contacted customer services by email and received no response. Called customer services and agent gave wrong delivery information.
4.00
Good

Superbly comfortable, Nike tops they look great and I'll be buying more of them
4.67
Excellent

fine
5.00
Excellent

Very helpful person on the phone when I enquired about sizing. He suggested I order 2 sizes and send back the one that didn't fit, it is such a nice tracksuit for the price that I have given the one that didn't fit to my friend as a present. I would definitely order from them again.
5.00
Excellent

always the best service possible
5.00
Excellent

All arrived on time
5.00
Excellent

Awesome selection and prices, delivery was a little slow.
4.67
Excellent

Excellent service from online browsing right through to delivery and customer service by phone.

Please fix the problems with status on tracking orders
5.00
Excellent

Used this company for the first time and was a little bit apprehensive but can only express that based on my experience for this purchase that the service was very professional and goods received were of good quality and excellent value for money which for a Scotsman living in Yorkshire is part of my DNA
4.67
Excellent

Black adidas tennis skirt is quite. Big size small And it's a little bit dated in style, no idea which year these were designed. Grey skirt from Wilson is really good fit, also size s ) both good prices. Prompt delivery but £5 postage??? It was a rather small parcel But am happy
4.00
Good

Excellent quality, prompt delivery and very well packaged would certainly use this company again. Perfect
5.00
Excellent

Very pleased with the outfit
Delivery was slow due to it being out of stock
Wanted to order another one paying via Pay Pal but unable to do so
4.33
Good

On this occasion the product wasn't well packed, the box was flimsy.
I ordered items in two sizes as it was a new make to me. The online size guide suggested I would need small for both items however I required one small, one medium. I think it's wrong that I'm deducted postage on my refund on this occasion
4.00
Good

I am UK based but, though Tennis Point is based in Germany, the speed of delivery and simplicity of ordering meant that it felt that I was dealing with a UK based firm.
5.00
Excellent

Tha was absolutely perfect
5.00
Excellent

Hello
I am very satisfied with the products and customer service of Tennis - Point.
I bought many products at Tennis - Point with cheap price but quality is very good.
I will continue to purchase here and thank you very much.

Best Reagards

Sam
5.00
Excellent

I was buying a late birthday present for my son. Delivery times were spot on; the advertised price reduction was accurate, a better deal than anywhere else; and the tennis bag was perfect. All in all excellent.
5.00
Excellent

Great prices, easy ordering, prompt delivery.
5.00
Excellent

Saved at least 15 on my lovely Wilson blade, arrived promptly free of charge, websiteeasy to use and informative, I have used other discount tennis websites and been really disappointed, had to cancel one order and pay express delivery on another, but tennis point were quick efficient and due to no hidden delivery or stringing costs extremely competitive I will be using them again.
5.00
Excellent

5 star excellent
5.00
Excellent

Very good
5.00
Excellent

Once again first class and prompt delivery. Cannot fault this company. Will shop here again.
5.00
Excellent

I am happy. I know it comes a long way. I like the fact you have bigger sizes.
4.00
Good

All goods and service exellant
5.00
Excellent

Prompt, informative, excellent packaging & great communication
5.00
Excellent

Tennis Point stocks a very wide range of top quality brands of tennis clothing. I have bought quite a few items in the last two years and have always found the service to be very efficient and the delivery very prompt.
5.00
Excellent

Customer service rating ?
(Waiting to see the final out come of my order)
4.33
Good

Quick and easy to buy. Fast delivery.
5.00
Excellent

Swwwwweeeeettt
5.00
Excellent

Delivery very speedy and on the alotted day
5.00
Excellent

Only complaint was the poor quality of packaging on my recent delivery. Rest was fine.
4.00
Good

Excellent time and it's very good service
5.00
Excellent

Great fast post
5.00
Excellent

1st class processing & delivery.
5.00
Excellent

Item (Novak Djokovic Pro All Court Shoe Men - Turquoise, White) were purchased at a very competitive price and arrived quite quickly given the Easter Bank holiday followed my initial order.
Fab customer service as questions were answered very promptly via email.
Super item and very pleased with purchase.
Just wish my tennis was as good as the shopping experience
5.00
Excellent

Simple system, efficent service
5.00
Excellent

Great product and great service
5.00
Excellent

tennis-point.co.uk customer reviews

tennis-point.co.uk

tennis-point.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
jluetkemeier@tennis-point.de
tennis-point.co.uk

Owner
Tennis-Point GmbH
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
Trade register
Amtsgericht Münster HRB 9528
Authorized representative
Christian Miele, Philipp Tippkemper, Thomas Welle
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with tennis-point.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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