Certificate for tennis-point.co.uk

No. XACE41238162EE7CE97F20A5A3B87E152
 

Approved on
29/08/2013
Valid until
28/08/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for tennis-point.co.uk



Excellent

4.69/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 295 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 772 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I don't normally pay delivery on goods I order online, but when you only order one item at less than £20 value I guess it's fair. Delivery was prompt. Cannot comment on return process as I haven't sent the item back yet.
3.00
Fair

Quick free delivery, cheaper price than elsewhere
4.00
Good

Very good value, promptly delivered. Just what I wanted thank you.
5.00
Excellent

excellent service
5.00
Excellent

difficulty in printing return label but once sorted very easy
3.67
Good

The delivery was later than stated. But delivered the next day. A positive experience.
4.67
Excellent

Everything that I ordered arrived promptly and the packaging was in perfect condition. Both items were exactly as described. Can't fault this company.
5.00
Excellent

In the past I would have rated excellent but this time I am very disappointed. One item was delivered 2 weeks after ordering and only after chasing by email. The other item has still not been delivered in spite of payment having been taken 19 days ago.
2.67
Fair

Just perfect
5.00
Excellent

Shopping at tennis point was the best experience. the staff are extremely helpful for example when one of my order was out of stock, i was notified by email about the situation of my order and was given options on what to do next. but days later i received email saying that l should receive the parcel soon as my order was complete. The parcel was just perfect. thank you very much to the staff.
5.00
Excellent

Does as it says on the tin
5.00
Excellent

the product look beeter then in the picther...
5.00
Excellent

Reliable online store, good and genuine stuff.
5.00
Excellent

Good communication re sales, items didnt fit but still good quality
3.67
Good

Excellent service. Quick delivery. 5 star
5.00
Excellent

Excellent service thanks
5.00
Excellent

Good service
5.00
Excellent

Amazing. Everything about it was perfect, fast delivery, amazing products Will 100 be buying again from here
5.00
Excellent

Superb service. Highly recommended.
5.00
Excellent

Arrived quickly and sensibly packed. Good choice of courier too.
5.00
Excellent

Great quick delivery exchange and refunds quick and efficient
Great company to do business with
5.00
Excellent

Very happy with purchase and delivery
5.00
Excellent

Very easy transaction and excellent products that were delivered on time. When I phoned to enquire about delivery dates, customer services were very helpful
Would definitely order from tennis point again.
5.00
Excellent

Fantastic company and fantastic prices, I would recommend tennis point to anyone, best service I've had
5.00
Excellent

Extremely dissappointed , returning for a refund.
Poor style , fit and quality of the product.
2.00
Poor

tennis-point.co.uk replies: 06/03/2017
Dear Customer, Thank you for your honest feedback. We are very sorry that you did not like the quality of the ordered product. You will be contacted via e-mail by a person from our customer service for more information. Kind regards, Tennis-Point Team

Fast delivery
Good packaging
5.00
Excellent

Excellent service
Great products
5.00
Excellent

Fast delivery. Good service.
5.00
Excellent

Excellent
5.00
Excellent

Great service. Photos and product information very accurate.
5.00
Excellent

Hi, it would be very helpful if you introduce an online Order tracking system so the customers don't need to email customer services and chase it up.
Also you can do with more user friendly payment page on the website .

Freebees from any purchase over £50 can be encouraging and keeps the customer loyal.
Thanks
Mamad
3.00
Fair

Shoe upper material described as leather yet some is not
3.67
Good

I bought many orders at Tennis Point and very satisfied with the quality of the products that I have selected. The products are packaged carefully and the customer care team of Tennis Point very attentive.
Thank you very much
Sam Tran
5.00
Excellent

Packaging first class. Delivery as promised. Quality shoes.
5.00
Excellent

The delivery has been lost
I have a delivery card but the item was left outside and is missing

G Davies
1.00
Very Poor

tennis-point.co.uk replies: 01/03/2017
Hello Mrs. Davies, Thank you for your honest feedback. We are very sorry to hear about your negative experience with your delivery. A customer service representative will contact you shortly in order to assist you further. Kind Regards, Tennis-Point Team

Very efficient delivery from Germany and great professionalism on the phone when I called with a query. Thank you
5.00
Excellent

Quick efficient delivery
Precise instructions on returns if needed
Fab communication via email on tracking of order
5.00
Excellent

Very clinical process...easy website, good selection of products, speedy delivery...what more can you want
5.00
Excellent

fast delivery
5.00
Excellent

Fast and efficient..
5.00
Excellent

tennis-point.co.uk customer reviews

tennis-point.co.uk

tennis-point.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
jluetkemeier@tennis-point.de
tennis-point.co.uk

Owner
Tennis-Point GmbH
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
Trade register
Amtsgericht Münster HRB 9528
Authorized representative
Christian Miele, Philipp Tippkemper, Thomas Welle
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with tennis-point.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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