Certificate for tennis-point.co.uk

No. XACE41238162EE7CE97F20A5A3B87E152
 

Approved on
29/08/2013
Valid until
28/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for tennis-point.co.uk



Good

4.49/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 295 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 961 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
always very happy when buying from tennis point uk
5.00
Excellent

Prompt delivery
5.00
Excellent

Okay
4.33
Good

Great selection. Found some hard-to-get items at very good prices. Excellent service and fast delivery. Highly recommend. This is the second time I've ordered from tennis-point and I will be coming back
5.00
Excellent

Great value for excellent quality. Arrived on the due date and the fit was very good.
5.00
Excellent

Huge range of goods. Ordering procedure straightforward. No delivery issues.
5.00
Excellent

UPS mis-understood my instructions about where to leave the delivery if I was not home but it's ok I collected from a local drop off point.
4.67
Excellent

Reliable service with a good choice of product.
4.33
Good

Great products and service. Highky recommended.
4.67
Excellent

I had really bad first experience with Tennis Point, but I am glad to say that I gave them a second chance and it has been VERY GOOD. thanks.
5.00
Excellent

i have used tennispoint for so many years, but this last transaction was a nightmare from start to end. I don't think i will use them again.... they have lost a loyal costumer.
1.00
Very Poor

tennis-point.co.uk replies: 18/09/2017
Dear Customer, Thank you for your honest feedback. We apologize for the inconvenience caused. Our representatives will contact you by e-mail soon. Kind regards, Tennis-Point Team

Brilliant service and very quick delivery
5.00
Excellent

Very quick delivery. Super price for the product (tennis shoes) through racket prices are not competitive.
5.00
Excellent

I'm not especially impressed with the range of products. Delivery is quite quick, but returns are a pain. If you are lucky you get a refund 3 months later But really has to be chased. The system for returning (printing reply labels) doesn't work, and you always have to rng/email. You don't get a receipt for the goods when you hand them in for UPS. I got charged 2 lots of return postage
2.33
Poor

tennis-point.co.uk replies: 15/09/2017
Dear Customer, Thank you for the honest feedback. Our customer service representative will contact you shortly in order to assist you. Kind Regards, Team Tennis-Point

Arrived prompt
5.00
Excellent

Great selection at very good prices. Delivery was superfast. Will definitely buy from again.
5.00
Excellent

Quick delivery, product exactly what I wanted. I'm normally size S but bought size M for better fit.
5.00
Excellent

Everything one could desire
5.00
Excellent

got just what i expected
5.00
Excellent

Never got it
They said it was never placed
1.00
Very Poor

tennis-point.co.uk replies: 30/08/2017
Dear Customer, Thank you for your honest feedback. Our representatives will contact you via e-mail by the end of the day. Kind regards, Tennis-Point Team

Good
4.00
Good

Great value and excellent service
5.00
Excellent

first class
5.00
Excellent

Very efficient service and easy to track delivery.
5.00
Excellent

Very good service. Swift delivery. Excellent products.
5.00
Excellent

Been a Tennis-Point customer for a while now, never disappointed by them.
5.00
Excellent

Yes all good
3.00
Fair

First time customer- excellent product, price and service.
5.00
Excellent

love the products i get from them.
5.00
Excellent

Great Service
5.00
Excellent

Excellent service and great products.
5.00
Excellent

This is the third and last time that I have ordered something from Tennis Point. I ordered an item and after 3 weeks they have cancelled it. I contacted customer service twice and have heard nothing, in fact I've never had a response from their customer service. This is a terrible company that does not care about their customers, I will never order anything from them again.
1.00
Very Poor

tennis-point.co.uk replies: 14/08/2017
Dear Customer, Thank you for your honest feedback. We apologize for all the inconvenience that you have had. Our representative will reach you by e-mail soon. Kind regards, Tennis-Point Team

Excellent. Everything.
5.00
Excellent

great web site, great prices, fast delivery
5.00
Excellent

lovely tennis skirt, even better than described. Service excellent
5.00
Excellent

Quick delivery and excellent product
5.00
Excellent

Everything fine and no problems at all, THANK YOU
5.00
Excellent

Brilliant delivery and product.
5.00
Excellent

Great
5.00
Excellent

No complaints
5.00
Excellent

tennis-point.co.uk customer reviews

tennis-point.co.uk

tennis-point.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
info@tennis-point.co.uk
tennis-point.co.uk

Owner
Tennis-Point GmbH
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
Trade register
Amtsgericht Münster HRB 9528
Authorized representative
Christian Miele, Thomas Welle
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with tennis-point.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.