Certificate for tennis-point.co.uk

No. XACE41238162EE7CE97F20A5A3B87E152
 

Approved on
29/08/2013
Valid until
28/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for tennis-point.co.uk



Good

4.41/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 286 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,091 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/04/2018
Date of order
14/04/2018
21/04/2018
Excellent communication throughout the purchasing and delivery process
5.00
Excellent

Date of publication
18/04/2018
Date of order
10/04/2018
18/04/2018
Smooth ordering process and swift delivery
5.00
Excellent

Date of publication
16/04/2018
Date of order
07/04/2018
16/04/2018
Everything good
5.00
Excellent

Date of publication
15/04/2018
Date of order
04/04/2018
15/04/2018
Fantastic Quality
5.00
Excellent

Date of publication
14/04/2018
Date of order
02/04/2018
14/04/2018
Efficient service (ordered Bank Holiday Monday and delivered Friday). Well packaged and great price.
4.33
Good

Date of publication
13/04/2018
Date of order
06/04/2018
13/04/2018
All good
4.00
Good

Date of publication
10/04/2018
Date of order
03/04/2018
10/04/2018
Fast delivery and good quality tennis bag made my daughter happy
5.00
Excellent

Date of publication
10/04/2018
Date of order
02/04/2018
10/04/2018
The goods arrived quite quickly and undamaged although the packing box was damaged. There was no reason for Customer Services other than an email to advise the goods were en-route
4.33
Good

Date of publication
09/04/2018
Date of order
02/04/2018
09/04/2018
The products are very good, although one top does not fit perfectly, however it does not seem fair that the customer should pay £3.50 to return just one very light weight item, when most returns online are free.
4.33
Good

Date of publication
09/04/2018
Date of order
25/03/2018
09/04/2018
xxx
5.00
Excellent

Date of publication
08/04/2018
Date of order
01/04/2018
08/04/2018
Easy to order via PayPal.
Got delivered quicker this time.
5.00
Excellent

Date of publication
05/04/2018
Date of order
28/03/2018
05/04/2018
Average
3.00
Fair

Date of publication
05/04/2018
Date of order
27/03/2018
05/04/2018
Fantastic service Good quality
5.00
Excellent

Date of publication
04/04/2018
Date of order
10/03/2018
04/04/2018
Never received goods or there was a problem with the order would not recommend or use again
1.00
Very Poor

tennis-point.co.uk replies: 11/04/2018
Dear Robin, Thank you for your honest feedback. Your order was cancelled because we have not received any payment for it. The payment method you selected was bank transfer. Kind regards, Tennis-Point Team

Date of publication
30/03/2018
Date of order
22/03/2018
30/03/2018
Took a bit longer to deliver than I thought though cannot be sure of when delivery date was .
The ASICS shirts come out quite short as opposed to Adidas ones.
Not a complaint but environmental comment the box they were delivered in could have been smaller.
Good advertising of discounts and ordering quite easy. I will continue to shop with Tennis point.
4.67
Excellent

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
A window of an hour for delivery would be good. Everything else is first class.
4.67
Excellent

Date of publication
27/03/2018
Date of order
04/03/2018
27/03/2018
excellent buy just what I wanted. downside I was away when the item was delivered and the Hermes delivery driver didn't leave a note letting me know where the package had been left.
4.33
Good

Date of publication
26/03/2018
Date of order
19/03/2018
26/03/2018
I'm very pleased with the service and the goods.
One problem about buying on line is that a lot of the time - the items dont fit properly - too big, too small, should have chosen a different size... etc., but these two items fit really well
4.00
Good

Date of publication
25/03/2018
Date of order
18/03/2018
25/03/2018
order delivered quickly and product as described.
5.00
Excellent

Date of publication
19/03/2018
Date of order
19/03/2018
19/03/2018
Order and payment made on 09/03/18. Status as of today 19/03/18 is not shipped yet. Spoke to tennis point rep and manager on 15th and 16th and both sent an email to their logistics dept.Today 19/03/18 same status on my order, spoke to rep and there were no reply from their logistics department. Ive asked to speak to manager and I was told he is not available to speak to me. Service is substandard.
1.00
Very Poor

tennis-point.co.uk replies: 21/03/2018
Dear Michael, Thank you for your honest feedback. We apologize for the inconvenience caused. Our representatives have contacted you yesterday by e-mail. Kind regards, Tennis-Point Team

Date of publication
18/03/2018
Date of order
11/03/2018
18/03/2018
Fast delivery
4.33
Good

Date of publication
17/03/2018
Date of order
09/03/2018
17/03/2018
Excellent 10 times better than tennisnut.
4.67
Excellent

Date of publication
15/03/2018
Date of order
07/03/2018
15/03/2018
Excellent service as always, plenty of stock
5.00
Excellent

Date of publication
12/03/2018
Date of order
02/03/2018
12/03/2018
Goods always good quality by delivery could be quicker.
4.00
Good

Date of publication
10/03/2018
Date of order
03/03/2018
10/03/2018
Took
Perhaps a bit longer to arrive than I thought but order could be tracked.
Easy to order on line.
Slight difference in shorts ordered from picture on Website London Adidas tennis shorts no yellow band at back only white. But they fit well. Have ordered a lot of tennis related items over the years.
4.67
Excellent

Date of publication
07/03/2018
Date of order
28/02/2018
07/03/2018
My order arrived on time and was in good condition.
4.00
Good

Date of publication
02/03/2018
Date of order
18/02/2018
02/03/2018
Everything was excellent Price, delivery and of course product. Thanks.
5.00
Excellent

Date of publication
01/03/2018
Date of order
22/02/2018
01/03/2018
Very good quality racket.
5.00
Excellent

Date of publication
28/02/2018
Date of order
21/02/2018
28/02/2018
Perfect in every way
5.00
Excellent

Date of publication
25/02/2018
Date of order
15/02/2018
25/02/2018
Good service
5.00
Excellent

Date of publication
24/02/2018
Date of order
16/02/2018
24/02/2018
Great product, exactly as described, quickly dispatched.

Courier (not tennis-point) could have provided more tracking info.
4.67
Excellent

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
Product fabulous
Delivery firm disapointing
4.33
Good

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
Good overall
4.00
Good

Date of publication
20/02/2018
Date of order
10/02/2018
20/02/2018
This rating is low because of the poor delivery. Absolutely no effort was made to deliver to my address I was in all day as I had decorators in and this is not the first time this has happened I have no problems wth Tennis Point as a company communications are good but I would think twice about recommending to friends due to the poor delivery.
I was disappointed with the quality of the dress.
2.33
Poor

tennis-point.co.uk replies: 21/02/2018
Dear customer, Thank you for the feedback! At the moment there is a running check regarding your case. Our customer support representatives team will contact you personally in order to discuss the situation in details. Kind Regards, Tennis-Point Team

Date of publication
19/02/2018
Date of order
12/02/2018
19/02/2018
Delivery address on my account is correct but when label is printed for parcel the address is corrupted. consequently the parcel ends up at our local delivery centre and I have to go and collect it when email received saying that delivery failed.
4.00
Good

Date of publication
19/02/2018
Date of order
26/01/2018
19/02/2018
Good and nice quality stuff.
5.00
Excellent

Date of publication
14/02/2018
Date of order
31/01/2018
14/02/2018
Great customer service. Good communications. Great products at a good price. Thank you.
5.00
Excellent

Date of publication
12/02/2018
Date of order
28/01/2018
12/02/2018
Took a while to arrive but everything fine when it did.
4.00
Good

Date of publication
12/02/2018
Date of order
04/02/2018
12/02/2018
Good service do far.
5.00
Excellent

Date of publication
11/02/2018
Date of order
03/02/2018
11/02/2018
Excellent service
5.00
Excellent

tennis-point.co.uk customer reviews

tennis-point.co.uk

tennis-point.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
info@tennis-point.co.uk
tennis-point.co.uk
Owner
Tennis-Point GmbH
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
Trade register
Amtsgericht Münster HRB 9528
Authorized representative
Christian Miele, Thomas Welle
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with tennis-point.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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