Certificate for tennis-point.co.uk

No. XACE41238162EE7CE97F20A5A3B87E152
 

Approved on
29/08/2013
Valid until
28/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for tennis-point.co.uk



Good

4.45/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 297 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 989 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Very good
5.00
Excellent

Shoes arrived a day late.+
4.67
Excellent

Every thing was perfec
5.00
Excellent

Always the best service
5.00
Excellent

The tops are absolutely beautiful and the sizing was perfect. I love the quality and the vibrant colours. Looking forward to wearing them and getting inspired.
5.00
Excellent

The trainers I bought was good value for the price I paid
4.00
Good

They don't reply to emails. I had a payment failure and was very worried that i had been charged more than once and they still haven't replied to allay my fears so I guess I just need to wait for the statements to come through.
Also, had a query on a previous order which they took a while to reply too. So delivery is quick and goods well packaged but customer service not great otherwise.
4.00
Good

Have come back for more at least four times. Great prices, excellent delivery and great customer service.
5.00
Excellent

They cancelled my order because there was a problem with my credit card (which works flawlessly elsewhere). I asked them what kind of error they got and never answered. Very nice as a first experience. I will never try again
1.00
Very Poor

tennis-point.co.uk replies: 26/10/2017
Dear Customer, Thank you for the honest feedback. We are checking the case and very soon a representative from the customer support will contact you. Please excuse us for the inconvenience! Kind regards, Tennis-Point Team

Very good selection, great sales and coupons, and fast delivery. Keeps me coming back for more.
5.00
Excellent

The product was delivered by UPS and the box that the goods where in was soaking wet, in fact the box was falling apart, not very good, good job the racket bag was in a plastic bag or that would have been ruined.
3.33
Fair

After placing order the transaction was unsuccessful. A wee later I'm informed - so have to contact customer service in Germany. They then send additional payment options to me, in German. Thankfully I can read & speak a little but oh my it was hard work.
3.00
Fair

Very good service
5.00
Excellent

222.kkk
4.67
Excellent

great buy and on time
5.00
Excellent

My order arrived quickly after ordering on the web site, also there is always a big choice of goods.
4.67
Excellent

Good delivery times and good prices
5.00
Excellent

everything was very easy
5.00
Excellent

Quality and nice stuff but the delivery takes time to arrive.
4.00
Good

Very pleased with product and delivery. Excellent service.
5.00
Excellent

Very good clothes and prices are very reasonable when the sale is on. Would definitely recommend to my friends.
4.33
Good

Website easy to use . Found specific tennis shoes make and more importantly size ( UK 12).
Whole process quite smooth and delivery within days of the order .
All pros no cons
5.00
Excellent

Brilliant as always.
5.00
Excellent

I am now a repeat customer. Great selection and prices, and fast delivery. Highly recommend.
5.00
Excellent

The trainers are so comfy and a lovely colour.
5.00
Excellent

Received my order. You sent a wrong item. Returned children's jogger bottoms, still waiting to receive the Roger Federer Jacket which I've paid for. This was a birthday gift. As this was your mistake sending totally the wrong item. Why am I still having waiti on something I've paid for yet you wouldn't send me until you'v received the incorrect item. So where is the adult jacket I've paid for.
1.00
Very Poor

tennis-point.co.uk replies: 28/09/2017
Dear Customer, Thank you for your honest feedback. Our representatives will contact you by e-mail by the end of the day. Kind regards, Tennis-Point

I placed my order twice but payment wasn't process, but there was no advise at the time of placing the order.
1.00
Very Poor

tennis-point.co.uk replies: 27/09/2017
Dear Customer, Thank you for your honest feedback. Our representatives will contact you by e-mail for further details. Kind regards, Tennis-Point Team

Delivery was good but lack of email advising whereabout the goods as well as any tracking no.This means uncertainty and lack of confidence in the shop especially myself being a new buyer from Tennis-Point. It ended up I needed to make several long distance phone calls to track the whereabout of my orders. Also logistic for online purchase does not welcome overseas purchases.
3.67
Good

always very happy when buying from tennis point uk
5.00
Excellent

Prompt delivery
5.00
Excellent

Okay
4.33
Good

Great selection. Found some hard-to-get items at very good prices. Excellent service and fast delivery. Highly recommend. This is the second time I've ordered from tennis-point and I will be coming back
5.00
Excellent

Great value for excellent quality. Arrived on the due date and the fit was very good.
5.00
Excellent

Huge range of goods. Ordering procedure straightforward. No delivery issues.
5.00
Excellent

UPS mis-understood my instructions about where to leave the delivery if I was not home but it's ok I collected from a local drop off point.
4.67
Excellent

Reliable service with a good choice of product.
4.33
Good

Great products and service. Highky recommended.
4.67
Excellent

I had really bad first experience with Tennis Point, but I am glad to say that I gave them a second chance and it has been VERY GOOD. thanks.
5.00
Excellent

i have used tennispoint for so many years, but this last transaction was a nightmare from start to end. I don't think i will use them again.... they have lost a loyal costumer.
1.00
Very Poor

tennis-point.co.uk replies: 18/09/2017
Dear Customer, Thank you for your honest feedback. We apologize for the inconvenience caused. Our representatives will contact you by e-mail soon. Kind regards, Tennis-Point Team

Brilliant service and very quick delivery
5.00
Excellent

tennis-point.co.uk customer reviews

tennis-point.co.uk

tennis-point.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
info@tennis-point.co.uk
tennis-point.co.uk

Owner
Tennis-Point GmbH
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
Trade register
Amtsgericht Münster HRB 9528
Authorized representative
Christian Miele, Thomas Welle
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with tennis-point.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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