Certificate for tennis-point.co.uk

No. XACE41238162EE7CE97F20A5A3B87E152
 

Approved on
29/08/2013
Valid until
28/08/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for tennis-point.co.uk



Fair

2.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 10 Trusted Shops reviews collected in the last 12 months.
In total, tennis-point.co.uk has already collected 1,123 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
01/03/2019
Date of order
15/02/2019
01/03/2019
Everything is perfect.
5.00
Excellent

Date of publication
26/11/2018
Date of order
11/11/2018
26/11/2018
Lack of communication from Tennis-point, as I had to chase up my order with them & then be informed goods were out of stock til December, after taking my money. Then final email from them to say theyll refund my order after me asking for a refund & I'm awaiting refund at moment.
Sorry but wouldnt recommend them as customer service/communication is poor.
1.00
Very Poor

Date of publication
04/10/2018
Date of order
06/09/2018
04/10/2018
Poor service no refund after item sent back. customer service useless and doesn't provide any help avoid this company
1.00
Very Poor

Date of publication
16/08/2018
Date of order
12/07/2018
16/08/2018
I did not receive my refund despite returning the goods the Please contact me immediately. Please also tell me how I contact tennis point immediately
1.00
Very Poor

Date of publication
15/08/2018
Date of order
15/08/2018
15/08/2018
It took almost 6 weeks to get my refund, owing to a size issue. I was getting nowhere with the UK website and email address, I had to go through the German site and eventually got the return label I needed to get the refund.
3.00
Fair

Date of publication
19/07/2018
Date of order
19/07/2018
19/07/2018
I have placed an order with this company and not had it delivered. Communication with Tennis Point with regards to this order via email and telephone is non existent I have looked at other comments on their Facebook page and it appears I am not the only one who can't get in touch with them once there's a problem with an order. Disgraceful customer service
1.00
Very Poor

Date of publication
19/07/2018
Date of order
01/07/2018
19/07/2018
Delivery was late
3.00
Fair

Date of publication
03/07/2018
Date of order
23/05/2018
03/07/2018
.vv
4.00
Good

Date of publication
27/06/2018
Date of order
18/05/2018
27/06/2018
Wonderful experience...will definitely use again
5.00
Excellent

Date of publication
21/06/2018
Date of order
21/06/2018
21/06/2018
I bought a yonex tennis racket with tennis point in May 2018. When it arrived one week later, it did not have any cover even though the website clearly states there should be a cover with it. Despite calling them several times(they escalated the issue to logistics department and they cannot do anything more) and sending emails (no reply at all), I have yet to receive my yonex cover. So avoid them
2.33
Poor

tennis-point.co.uk customer reviews

tennis-point.co.uk

tennis-point.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
info@tennis-point.co.uk
tennis-point.co.uk
Owner
Tennis-Point GmbH
Hans-Böckler-Str.29-35
33442 Herzebrock-Clarholz
Germany
Trade register
Amtsgericht Münster HRB 9528
Authorized representative
Christian Miele, Sascha Beyer
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with tennis-point.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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