tennis-point.co.ukReviews:
90 reviews in the last 12 months2,861 total reviews
Good
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Top positive review
29 Jan 2024
Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26!
Customer service has been polite but not efficient
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Top negative review
5 Jun 2023
Verified review
Terrible terrible terrible.
Happy to take payment; then absolutely non existent communications.
Now almost two weeks since paying, no sign of the rackets, nobody answering the phone (always goes to voicemail), no email replies.
Seriously - AVOID - go with someone else; anyone else except these guys who I do wonder if they are actually a scam. I am £400 out of pocket. Hoping PayPal / Amex agree and will refund asp.
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Reviews for tennis-point.co.uk
12 Jan 2024
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29 Aug 2023
Verified review
Still an issue with delivery and dpd delaying delivery as they had issues on the address which doesn’t make sense as it’s the same address I’ve always shipped to and they always seem to use the same excuse
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1 Jun 2023
Verified review
GLS poor performance
The products and service from Tennis Point is always good. I just wish the same could be said for their delivery partner GLS. The lack of updates on the tracking service is very frustrating.
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23 Sept 2023
Verified review
Over a week since the order was made and no idea when it will arrive, just getting sorry about the delay emails. Also can’t add comments to the order regarding stringing details.
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1 Sept 2023
Verified review
Will buy again
The shopping experience was easy and excellent. The website is clear and my order arrived as per the estimate time. The reason I can't give 5 stars is I never got a further email to the order confirmation one. My order arrived without me knowing if it had shipped or a tracking, luckily I can trust my neighbours on picking it up.
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BL
Bernard L.
Stoney Stanton
3 Dec 2023
Verified review
I purchased shoes and my perfect size is a half size which few sport shops can afford to stock and added to the discount price made it a good deal. Obviously, choice wasn't as good as in season from some of the most popular makes but I will hopefully be happy once the weather improves and I can get back on court.
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SW
29 Jun 2023
Verified review
Delivery process needs improvement
Order process was easy, but delivery process and tracking not very good.As full address not given to the courier and hence the parcel was delayed by quite a few days as they coukdnt find the delivery address, and very difficult/ impossible to get hold of help at tennis-point to get this resolved.
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7 Jul 2023
Verified review
This is the perfect place where I buy tennis items for my son. They keep me informed on my order progress and the service is excellent. I highly recommend .
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RM
Reginal M.
Dundee
12 Jun 2023
Verified review
Kept me well informed on the progress of my order, The service was excellent and would not hesitate on using the firm again,
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CW
Caroline W.
Glasgow
17 Jul 2023
Verified review
Excellent easy transaction, quick delivery but that might explain the high postage cost. Perfectly packaged too
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19 Jul 2023
Verified review
Web site easy to navigate. Great range of products. Wish the racquet could arrive strung with selected strings.
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CL
Chris L.
Colchester
14 Dec 2023
Verified review
persistent attempts, with notice, to deliver the product despite my absence at appropriate times!
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11 Aug 2023
Verified review
The racquet was delivered 24 hours late but other than that there was good service.
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12 Jul 2023
Verified review
love the items have bought 2 jackets athother 1 on order great quality and service
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17 Jul 2023
Verified review
Easy to find what you need, the best selection of tennis clothes.
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28 Jun 2023
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Easy and clear website to order, good sizing advice, fast service
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26 Jul 2023
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Good service!
Good service. Always buyng from Tennispoint, best shop so far.
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18 Jun 2023
Verified review
Quick service with good information.
Product as described.
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3 Dec 2023
Verified review
Great products at good prices and delivered quickly.
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23 Sept 2023
Verified review
Great price, good communication and fast delivery
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