Certificate for bayjewellers.co.uk
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
26/02/2013
Valid until
25/02/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for bayjewellers.co.uk
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- Delivery
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- Goods
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- Customer service
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Experience with bayjewellers.co.uk
Date of publication
01/08/2019
Date of order
31/07/2019
01/08/2019
Very happy with the product and service
Date of publication
29/07/2019
Date of order
08/07/2019
29/07/2019
Excellent service delivered on time so happy with the ring good quality i will be using bay rings again. i will recommend them to all my family and friends.
Date of publication
26/07/2019
Date of order
24/04/2019
26/07/2019
Fine ring and great care taken to get the family crest right
Date of publication
25/07/2019
Date of order
11/07/2019
25/07/2019
Wife delighted, ring as described, accurate fit and competitively priced.
Date of publication
19/07/2019
Date of order
19/07/2019
19/07/2019
The product and service I received was second to none. The website clear and very easy to navigate.
Lindsay was always on hand to promptly answer any questions and my order arrived exactly when expected. Fantastic
Lindsay was always on hand to promptly answer any questions and my order arrived exactly when expected. Fantastic
Date of publication
18/07/2019
Date of order
18/07/2019
18/07/2019
bought an engagement ring here, I was pleased with the finish/quality of the ring. It was good value for money when compared to well known shops brands like H Samuel etc. Additionally, we found them to be good value compared to other shops
Linda .
Linda .
Date of publication
18/07/2019
Date of order
02/07/2019
18/07/2019
Ring is lovely and the right size. Delivery as expected.
Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
Excellent service and product, very helpful at every stage, did exactly what they said they would & delivered on time
Perfect
Perfect
Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
Excellent service. Prompt responses to queries raised (thank you Leo). When the ring needed to be sent back to be resized, they did this on the day of receipt and sent it back by recorded delivery. Cannot thank them enough. I have a very happy fiancée Highly recommend
Date of publication
15/07/2019
Date of order
01/07/2019
15/07/2019
Do not recommend. Poor quality cheap ring that looks nothing like the photos. Customer service nonexistent and no apology for wasting my time and money shipping it back. Paid £94 but the ring looked like it came out of a cracker.
bayjewellers.co.uk replies: 16/07/2019
Sorry to hear you are unhappy with the item, we do include the measurements of our items so it is clear what you are purchasing. We sell a wide variety of wedding rings in different widths and weights, the ring you receive is a reflection of your personal choice. This ring is a popular choice for many as it gives good value for money.
Date of publication
07/07/2019
Date of order
07/07/2019
07/07/2019
Perfect service, delivery.
Very professional and honest advise.
Would highly recommend Bay to purchase jewelry.
Very professional and honest advise.
Would highly recommend Bay to purchase jewelry.
Date of publication
07/07/2019
Date of order
07/07/2019
07/07/2019
Hassle free and speedy delivery
Date of publication
02/07/2019
Date of order
02/07/2019
02/07/2019
Customer service was excellent, keeping me informed of the progress of my order and making a change I requested without any problems at all. Highly recommend.
Date of publication
02/07/2019
Date of order
02/07/2019
02/07/2019
Quick delivery and love the ring
Date of publication
01/07/2019
Date of order
26/06/2019
01/07/2019
From start to finish excellent. From, helping with sizes to delivery 2 weeks early and as the icing on the cake, a perfect wedding ring.
Date of publication
26/06/2019
Date of order
18/04/2019
26/06/2019
Yes, I am extremely happy with my wedding band The service I received was exceptional. Leo was excellent and very professional. They duplicated my ring to the T. I will definitely recommend Bay Jewellers to everyone Great people to do business with I finally feel whole again. Kerry
Date of publication
20/06/2019
Date of order
20/06/2019
20/06/2019
Fantastic customer service - I had to exchange ring for a different size twice with no problems. Quick delivery too.
Thanks
Thanks
Date of publication
20/06/2019
Date of order
20/06/2019
20/06/2019
i bought my wedding bands here and remain happy with the rings. Thanks
Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Excellent customer service - the team responded to all my queries with honest and helpful advice which informed my choice of item to purchase. The delivery arrived promptly, beautifully packaged and presented.
Date of publication
19/06/2019
Date of order
29/05/2019
19/06/2019
Stumbled upon Bay Jewellers after looking for a signet ring with an engraving with a quick turnaround (most places I found quoted 6-10 weeks and they did it in less that 3 weeks). They were brilliant, great communication, fast delivery and fabulous quality and value for money product
Date of publication
18/06/2019
Date of order
28/05/2019
18/06/2019
The ring itself is finished to a high standard, although I did find myself having to chase them on numerous occasions after having returned my medium weight ring as it looked too light for me. That aside, they were kind enough to offer me a 10 discount off a heavy ring. Overall, I would recommend them, but they could try to update you a little quicker perhaps during the returns process.
Date of publication
18/06/2019
Date of order
18/06/2019
18/06/2019
Beautiful platinum wedding rings. Perfect, delivered on time and great value.
Date of publication
18/06/2019
Date of order
28/05/2019
18/06/2019
The website falsely states that they have a turn around time of 2-4 days for delivery, but failed to produce the exact ring I actually wanted. I had to settle for I didn’t actually want as I was on a time restraint. I’ve rated the customer service as poor only because the ring I had order was delayed twice and then I still didn’t get the ring I ordered.
Date of publication
09/06/2019
Date of order
26/05/2019
09/06/2019
Great service. Stepped in and helped out in a short space of time when Amazon let me down. Great job. Thank you.
Date of publication
07/06/2019
Date of order
07/06/2019
07/06/2019
We had a ring that needed to have fixed and they did a wonderful job Their staff was friendly and helpful and the job was done right away. Very happy with their services.
Date of publication
05/06/2019
Date of order
04/05/2019
05/06/2019
I was very pleased with this ring , it was exactly what I expected. It did take longer to arrive than at first estimated and I contacted the company to ask why this was delayed. I received a very prompt reply with an explanation and a new delivery date . It arrived as promised and I am delighted with it. Very good customer service , very happy with the whole process.
Date of publication
03/06/2019
Date of order
20/05/2019
03/06/2019
Good product good service job done
Date of publication
01/06/2019
Date of order
17/05/2019
01/06/2019
Useful advice about a Russian wedding ring (this would be good on the website) in that a size up is advisable. Ring sizer arrived swiftly, and so did the ring. Lovely quality.
Date of publication
01/06/2019
Date of order
18/05/2019
01/06/2019
Excellent service and a wonderful ring
Date of publication
27/05/2019
Date of order
27/05/2019
27/05/2019
I am returned customer for white gold signet very cheap compare to others and i believe is the same quality , thank you Leo
Date of publication
27/05/2019
Date of order
27/05/2019
27/05/2019
Excellent service. I purchased some diamond earrings for my daughters birthday but they couldn’t guarantee that I would get them in time. I phoned them a couple of days before my daughters birthday and the lady said that she would try her best to get them to me. They arrived on my daughters birthday I couldn’t of wished for a better service. Thank you so much.
Date of publication
16/05/2019
Date of order
02/05/2019
16/05/2019
Would have given 5 however I had a bit of a panic as my ring didn't arrive on estimated day and I was unable to contact anyone by phone and several emails weren't replied to.
Apparently the admin had not updated delivery details. Other than that very happy a beautiful ring and nicely presented. I'd use again.
Apparently the admin had not updated delivery details. Other than that very happy a beautiful ring and nicely presented. I'd use again.
Date of publication
10/05/2019
Date of order
24/04/2019
10/05/2019
Gorgeous new white gold inscribed ring for my husband to replace his original wedding ring. He was over the moon with it. Customer service team excellent as left me a message stating when would be sent out so I knew delivery date. Many thanks for your brilliant product and service.
Date of publication
10/05/2019
Date of order
26/04/2019
10/05/2019
Satisfaction all the way, I did shop with them before,so pleased with my jewelry 5 all round thank you
Date of publication
26/04/2019
Date of order
12/04/2019
26/04/2019
Fantastic product Will be buying again
Date of publication
25/04/2019
Date of order
29/12/2018
25/04/2019
I cannot recommend this business more highly.
Date of publication
24/04/2019
Date of order
09/04/2019
24/04/2019
Fantastic ring . But delivery times are ridiculous
Date of publication
18/04/2019
Date of order
18/04/2019
18/04/2019
This is my second experience with custom made and both times I absolutely loved it The pieces they have built for me are amazing.
bayjewellers.co.uk
bayjewellers.co.uk was certified by Trusted Shops on 26/02/2013.
Owner
BAY JEWELLERS LIMITED
Burlington House, 1075 Finchley Road
NW11 0PU London
United Kingdom
Burlington House, 1075 Finchley Road
NW11 0PU London
United Kingdom
Trade register
Companies House Company No. 05746521
Authorized representative
Yehuda Kvitt
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with bayjewellers.co.uk in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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