printemps.com

Reviews:

I enjoyed the site, easy to navigate and got the best price for my Coach Tabby 🤩

Offers a great selection of items, with good delivery times. Simple user interface and great straightforward online shopping experience.

Absolutely excellent, great fashion at good prices and good stock levels too couples with fast delivery

La cosa migliore è che ho trovato gli stivali che volevo con il 50% di sconto!! Sito veloce e dettagliato e facile da usare!

To share some constructive feedback regarding my recent experience with your website, particularly related to ordering, delivery, and returns. I hope these comments may be helpful for future improvements. Return process complexity The current return system has become quite complex. Items from the same original order are sometimes forced into separate return requests, each with its own return label. This creates confusion and concern about potential duplicate return charges. Return fees not clearly aligned with system behavior Returns are no longer free, which is understandable. However, when the system automatically creates multiple return labels for what was originally a single order, this places customers at risk of being charged multiple times for a single return action. Automatic splitting of one order into multiple orders It happens frequently that items placed in one order are later split into multiple orders with different order numbers, without clear explanation. This complicates order tracking, returns, and customer communication. Items from the same order shipped in separate parcels Even when multiple items are ordered together, they are often shipped in separate packages. This increases logistical complexity for customers, especially when returns are needed. Inconsistency between delivery option and actual delivery method Even when the home delivery option is selected (and paid for at a higher price), parcels are often redirected to a pickup point, requiring customers to collect them themselves. Since home delivery and pickup point delivery are priced differently, this situation feels unreasonable from a customer perspective. Overall, these issues together create a fragmented and inconvenient shopping experience, particularly compared to the more streamlined process that existed previously. I hope you will consider improving consistency and transparency in order splitting, delivery fulfillment, and return handling. Thank you for taking the time to consider this feedback. I hope it can contribute to improving the customer experience.

I'm happy that Printemps finally have a website where it's possible to order from the UK. Galeries Lafayette don't offer that option.

Site is easy to use and item was delivered as requested. Sadly the ordered ski pants didn’t really fit me due to mismatch of body to garment shape (fine except in the much too large waist) but was able to return so all good. As im in the UK complicated and expensive returns process so with that and delivery I spent a lot on something sadly I couldn’t keep.

Der Kundenservice ist nicht zufriedenstellend. Von Deutschland aus ist niemand erreichbar. Stornieren funktioniert gar nicht. Nur wenn man ganz genau weiß was man braucht (Größe, Farbe ect) kommt das Richtige schnell und zuverlässig an.

Nice quality . Arrived online very fast . Very expirence

Am so glad I found my favorite Hermes lipstick color and Dries van Noten Midsummer Coral - which are difficult shades to find in summertime. Very clear site to navigate. Thanks.

I really like this perfume and recommend it to everyone

Site facile, grand choix de Marque, grand choix d'articles

Tutto al top

El envío podría ser algo más rápido y la devolución es cara, no obstante trabajan bien. No ofrecen el español para tratar con el cliente.

the website can better !!!

Beautiful clothes. Easy to communicate with friendly employees, also at service desk MERCI

Quick check out process and good website overview

The only place to get my foundation make-up, super quick to order, super quick delivery, would definitely use again.