Review summary
Customers consistently praise the knowledgeable and helpful advice provided by staff, both before and during their projects. Most customers found the soundproofing products effective at reducing or eliminating noise. Delivery is frequently described as prompt and reliable. Customers generally describe the service as friendly, personal, and professional. Customers find the installation instructions and supporting videos clear and useful in helping them successfully complete their projects. Product quality is generally viewed as high. A minority of customers had mixed or negative results with the soundproofing products. A few customers experienced issues with specific materials not meeting expectations. One customer noted a lack of communication from the delivery driver.
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How Trusted Shops prevents fake reviewsReviewssoundproofingstore.co.uk
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Reply from soundproofingstore.co.uk
Thank you for taking the time to leave a 5-star review of the ProSound Reverso SoundMat, it's much appreciated.
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Reply from soundproofingstore.co.uk
Thank you for the 5-star review of the ReductoClip Ceiling System, it's much appreciated.
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Excellent service and advice. I was really impressed with the sound deadening after I followed there fitting instructions! 10/10
Reply from soundproofingstore.co.uk
Thank you for the 5-star review and 10/10 feedback of the ReductoClip Independent Wall System, it's much appreciated. Great to see the installation pictures too.
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Reply from soundproofingstore.co.uk
Thank you for taking the time to leave a 4-star rating, it's much appreciated.
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Very helpful advice and quick service. Made a huge difference as our walls were literally made of straw (Stramit boards from the 1980s!).
Reply from soundproofingstore.co.uk
Thank you for taking the time to leave a 5-star review of SoundBoard 4. It's great to hear it's made such a huge difference.
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Reply from soundproofingstore.co.uk
Thank you for taking the time to leave a 5-star review of SoundBoard 4, it's much appreciated.
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Reply from soundproofingstore.co.uk
Thank you for your 5-star review of ProSound Acoustic Wall Panels.
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Reply from soundproofingstore.co.uk
Thank you for taking the time to leave a 5-star review of SoundBoard 4.
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Really detailed technical help from Phil!
Reply from soundproofingstore.co.uk
Thank you for taking the time to leave a 5-star review, we really appreciate it (especially Phil!)
It was a pleasure advising you on your project and you know where we are, should you need any further help in the future.
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As a building company we depend on good relationship and good advise.
Phil and his team are amazing and they know what they are talking about. We look forward to working with them soon.
Reply from soundproofingstore.co.uk
Many thanks for taking the time to leave a review and for your kind feedback. It's a pleasure supporting you with your soundproofing projects and we look forward to working with you again soon.
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The self sticking heavy black material was not really self sticking.
Reply from soundproofingstore.co.uk
Many thanks for your feedback and for taking the time to leave a review. This isn’t something we commonly hear, but we appreciate you bringing it to our attention and will definitely look into it further.
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Reply from soundproofingstore.co.uk
Many thanks for the 5-star review, it's much appreciated.
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Reply from soundproofingstore.co.uk
Many thanks for the 5-star review of the ReductoClip Independent Wall System.
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Reply from soundproofingstore.co.uk
Thank you for the 5-star review of SoundBoard 4, it's much appreciated.
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great help in selecting the correct products for the job and always full of useful info
Reply from soundproofingstore.co.uk
Many thanks for taking the time to leave a 5-star review of the ReductoClips, ProSound Acoustic Wall Panels and Ceiling Rafts. It was a pleasure working with you on your studio project.
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Reply from soundproofingstore.co.uk
Many thanks for the 5-star review of the ProSound Easy-Fix Acoustic Panels.
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Good, personal service
Reply from soundproofingstore.co.uk
Thank you for taking the time to leave a 5-star review of the ProSound Easy-Fix Panels, it's much appreciated.
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Didn’t provide enough supplies then blamed me for doing it wrong and charged me extra for what was missing. Not impressed at all.
Reply from soundproofingstore.co.uk
Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience, as we always aim to ensure customers have everything they need for their installation.
Our delivery records confirm that the correct number of clips was delivered. It was three weeks after delivery that you contacted us to say that 8 clips were missing.
When we asked for clarification on how many clips had been received with the delivery, you were unfortunately unable to confirm this.
Without confirmation of how many clips had originally been received, it was not possible to determine whether any were missing, so the additional 8 clips supplied were invoiced accordingly.
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Reply from soundproofingstore.co.uk
Twit twoo! (thank you) for the 5-star rating of the ProSound Easy-Fix Acoustic Panels, it's much appreciated.
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Reply from soundproofingstore.co.uk
Thank you for taking the time to leave a 5-star rating of our ProSound Easy-Fix Panels and ProSound Acoustic Wall Panels. It's very much appreciated.
If you're happy to do so (and have time) we'd love to see the panels once installed. You're very welcome to add images to your review, or e-mail them to sales@soundproofingstore.co.uk
Thank you once again.
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soundproofingstore.co.uk
- +441423206208
- www.soundproofingstore.co.uk
- sales@soundproofingstore.co.uk
- Bishop Thornton, Harrogate, North Yorkshire, GBR
About
soundproofingstore.co.uk
The Soundproofing Store is a UK based company delivering high performing, DIY professional soundproofing solutions for walls, floors, and ceilings. Offering expert advice to help solve unwanted noise ...
