Reviews for engraving-supplies.co.uk
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the most relevant positive review
1 year ago
I am new to laser cutting and engraving but I got some brilliant advice and placed an order in the morning, which arrived the following day!
If only every supplier was as easy to deal with!
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the most relevant critical review
7 months ago
I don't like to give bad feedback unless it's really necessary. But it's been a while since we last had a response from Trotec about the quality of the wood veneer sheets. Unfortunately, I and others online have experienced problems cutting this wood, we have since cut thicker sheets from competitors perfectly fine. I have requested to send back the sheets (at my cost) for a full refund and have not yet got a response. I wouldn't mind but the average price of an a4 board is around 3-4x higher than the market average so it is not like we're getting excellent customer service for the price paid. I hope someone sees this and can provide some assistance.
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Reviews for engraving-supplies.co.uk
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Verified review
13 days ago
It's always a pleasure buying from here. They ship the very same day and they always include a little gift and tips for your materials.
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12 days ago
Very efficient and fast service
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11 days ago
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3 months ago
Excellent quality products and excellent customer service.
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2 months ago
Fast shipping, great service
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1 month ago
Paid for express delivery and arrived 4 days after purchase
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3 months ago
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4 months ago
Julie is a fantastic account manager always looks after us and gives a friendly and professional service.
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4 months ago
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1 year ago
I am new to laser cutting and engraving but I got some brilliant advice and placed an order in the morning, which arrived the following day!
If only every supplier was as easy to deal with!
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8 months ago
we placed our order in the morning and the goods were on the way that day
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1 year ago
Very fast respond , excellent communication and customer service
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11 months ago
Easy to order, delivered quickly, excellent service.
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8 months ago
Arrived on time in perfect condition
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6 months ago
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6 months ago
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6 months ago
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7 months ago
I don't like to give bad feedback unless it's really necessary. But it's been a while since we last had a response from Trotec about the quality of the wood veneer sheets. Unfortunately, I and others online have experienced problems cutting this wood, we have since cut thicker sheets from competitors perfectly fine. I have requested to send back the sheets (at my cost) for a full refund and have not yet got a response. I wouldn't mind but the average price of an a4 board is around 3-4x higher than the market average so it is not like we're getting excellent customer service for the price paid. I hope someone sees this and can provide some assistance.
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Answer by engraving-supplies.co.uk
7 months ago
Thank you for your feedback. We are very sorry you encountered issues with the veneer material on your laser. Our products are engineered to be of the highest quality and we are sincerely sorry that on this occasion they haven't been suitable for your needs. Unfortunately we aren't normally able to accept full returns for materials that have been ordered cut to bespoke sizes. We do pride ourselves on great customer service and aim to delight our customers so we are very sorry you feel let down. We thank you again for your feedback, and a representative will be in touch with you to provide further support and find a solution that works for you.