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Reviews for downduvet.co.uk
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14 Nov 2023
Verified review
I like the duvet choice to choose. If it could be cheaper, it will be nice
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Answer by downduvet.co.uk
8 days ago
Dear Edna,
Thank you for your feedback! I understand your point, and I agree that down duvets can be on the higher end of the price spectrum. We're committed to offering quality products, and we'll certainly consider your suggestion. We appreciate your feedback and hope to continue serving you well.
Best regards, Rien Stierman
Customer satisfaction is the sum of the buying experience and the product + service expected. This is my second time purchasing at Down Duvet and definitely the sum ranks high in the satisfaction scale!!
My request was I believe rather complex : the best duvet, super light, covering just enough during souring summer high temperatures, in a humid subtropical area. The strong expertise and sustained intent to attain customer satisfaction practiced by Mr Rien Stierman, Retail Manager and Customer Service make wonders in retaining customer's loyalty even for the most discerning customers. The right product and a super guidance and service!
I am certainly happy with my purchase.
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15 Feb 2023
Verified review
Delayed delivery due to UK postal strikes but the duvet was well and helpfully packaged. After a couple of months use we can say the product is very good indeed.
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14 Dec 2022
Verified review
The duvet is great. It is for my child. It is lovely and warm and not too heavy.
No negatives really, just the wait time for delivery was a little longer than expected. It would be great if there was a speedier postal option for international deliveries.
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Answer by downduvet.co.uk
15 Dec 2022
Good morning Michelle, yes, delivery to HK is taking quite a long time at the moment. Covid and the situation in Ukraine are not good for delivery times, I'm afraid. Thank you for staying with us. Kind regards, Rien Stierman
10 Jan 2023
Verified review
customer service was extremely helpful, attentive and response time was superb. very pleased with the shopping experience.
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Answer by downduvet.co.uk
14 Feb 2023
Thank you for the positive review, Julian. That's what we're here for, of course, and as we strive for perfection, the five stars are of course the only thing we want to see ;-) Kind regards, Rien Stierman
15 Dec 2022
Verified review
Your customer care are brilliant, delivery smooth and pillows amazing! Thank you
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Answer by downduvet.co.uk
14 Feb 2023
Thank you very much, Nicci! We do our best and it makes me happy when we do so well! Kind regards, Rien Stierman.
31 Dec 2022
Verified review
Best Down Comforter I have purchased before. Worth to recommend.
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