downduvet.co.ukReviews

DHL contracted Hong Kong Post to deliver the order. A SMS message was sent to recipient indicating delivery was planned in the afternoon Sep 11, however, SMS message was not received as recipient is a senior who does not use SMS. No phone call was made to contact recipient. In the end parcel was left at post office. Recipient who is disable had to take a taxi back & forth to pick up the parcel

I am delighted with my duvet! It feels as soft and light as a cloud, yet keeps me at the ideal temperature year-round. The quality is truly unmatched by anything else I have seen in the UK, and their customer service is the best I have ever experienced. You can order from this company with 100% confidence that you will be happy and that the highest standards will be met in every single category

Great customer service as the package was wrongly sent to China. The staff reacted quick and help me to redirect back to Macau. The good quality is good. Compare to another brand I brought, it is more comfortable. Consider to buy more!

I looked extensively on the internet for a 7tog 100% goose down duvet and had a few options with different company’s. I phoned each company and found Rien at Downduvet to be the best. He is highly efficient and knowledgeable and even suggested I could have the fill weight a little higher if required. I am so pleased I chose this company.The duvet is premium quality, light as a feather and warm.

Everything went smoothly, duvet just wonderful

Communication with Rien was excellent. From order, to delivery in the UK was only 8 working days. The Mecklenburg duvet is everything I had hoped; the quality of the materials and workmanship are truly outstanding. It is warm, comfortable and enables me to get a great night’s sleep. This company offer a truly excellent product, at a great price, and their customer service is just outstanding.

I was treated extremely well and would recommend anyone to trust in this company they will deliver exactly what they promise and continue to look after you after delivery. If you want advise contact Rien Stierman who will give you excellent advise

Very efficient customer service. I'm very pleased with the duvet I've ordered.

Great product selection, timely shipment, prompt customer service. Highly Recommended!

Caring, helpful, with personal touch. Great quality products. Love my ultra soft pillow..

Probably the best thing I bought online during the lock-down.

Hello, I am Alessandra. Finally the Daune arrived on New Year eve...The outer and inner packaging + the sweets (!) were top standard. The Daune well preserved in its bag. Rien Stierman was a very attentive and caring customer service person. Just 1 point: the whole service would gain if my detailed good specifications would be reproduced on the product tag or the accompanying letter. thank you!

Rien was very knowledgable about the product and responded very quickly and efficiently. I received my duvet in a week and was very impressed with the quality and service. Highly recommended!