downduvet.co.uk reviews | Read 75 downduvet.co.uk reviews

Reviews for downduvet.co.uk

4.48/5.00

Good

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14 verified reviews in the last 12 months

5 stars

71 %

4 stars

14 %

3 stars

7 %

2 stars

7 %

1 star

0 %

75 total reviews

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the most relevant positive review

5 months ago

Andre W. from München

Having moved to Scotland, our daughter acquired some new furniture from a famous swedish warehouse. It also included some fancy hollow-fibre „duvet“, (well, it looked like one). She found herself freezing to death and got seriously ill. Luckily enough I found downduvet on the internet. From there I opted for the double winter duvet. My daughter is delighted. She likes also to feel some weight; the double duvet appears to be perfectly right. Not to light, nor to heavy. Somewhere in between. The company had made the duvet upon our ordering and took care for its transport to Edinburgh. Absolutely perfect. Impressive. Thanks!

the most relevant critical review

9 months ago

DHL contracted Hong Kong Post to deliver the order. A SMS message was sent to recipient indicating delivery was planned in the afternoon Sep 11, however, SMS message was not received as recipient is a senior who does not use SMS. No phone call was made to contact recipient. In the end parcel was left at post office. Recipient who is disable had to take a taxi back & forth to pick up the parcel

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5 months ago

Andre W. from München

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9 months ago

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What other customers say about their experience with downduvet.co.uk

1 month ago

Product quality is excellent. The custom sizing is no else where you can find to buy easily. The customer services is timely and sincere. Happy to share with my friends.

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3 months ago

I bought a special size down duvet from the Dickenbergh collection. I found the presentation very clear and informative. It made my choice easier. The delivery came in a package with a special protective bag for the down duvet. Yes, everything met my expectations.

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3 months ago

Good product range. Wide range of selections.

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4 months ago

Very helpful team. Excellent pillows have arrived. Extra soft - which is what I requested.

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5 months ago

Andre W. from München

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9 months ago

I am delighted with my duvet! It feels as soft and light as a cloud, yet keeps me at the ideal temperature year-round. The quality is truly unmatched by anything else I have seen in the UK, and their customer service is the best I have ever experienced. You can order from this company with 100% confidence that you will be happy and that the highest standards will be met in every single category

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Verified review|

10 months ago

Sue P. from Jersey

I looked extensively on the internet for a 7tog 100% goose down duvet and had a few options with different company’s. I phoned each company and found Rien at Downduvet to be the best. He is highly efficient and knowledgeable and even suggested I could have the fill weight a little higher if required. I am so pleased I chose this company.The duvet is premium quality, light as a feather and warm.

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11 months ago

Edward C. from Alnwick

Communication with Rien was excellent. From order, to delivery in the UK was only 8 working days. The Mecklenburg duvet is everything I had hoped; the quality of the materials and workmanship are truly outstanding. It is warm, comfortable and enables me to get a great night’s sleep. This company offer a truly excellent product, at a great price, and their customer service is just outstanding.

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9 months ago

Great customer service as the package was wrongly sent to China. The staff reacted quick and help me to redirect back to Macau. The good quality is good. Compare to another brand I brought, it is more comfortable. Consider to buy more!

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8 months ago

Marian C. from Hong Kong

I bought the Dickenbergh Emsland100% Siberian goose down duvet. it is light, warm and very comfortable, exactly what I was looking for. highly recommended.

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7 months ago

The down pillows and comforter are wonderful-soft, warm and everything I expect from a high quality down product.

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10 months ago

Christine L. from Zürich

Everything went smoothly, duvet just wonderful

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9 months ago

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6 months ago

Payment method is good as I can use Apple Pay and the response from your info email is quick. However, shipping is terrible as I have yet to receive the parcel after close to 4 weeks but there is no status update by DHL for more than 2 weeks. Not sure if your company would follow up on outstanding delivery at all.

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Verified review|

Answer by downduvet.co.uk

6 months ago

Dear Larry Chan, The strict corona measures affect parcel delivery. Especially International deliveries to Asian countries like Hong Kong may take longer. We mention this on our website, I'm sorry you didn't notice. However, so far all the parcels we have sent have arrived. And rest assured that we always follow up on outstanding deliveries. Kind regards, Rien Stierman

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downduvet.co.ukReviews

: 75Good

Reviews for downduvet.co.uk

14 verified reviews in the last 12 months

the most relevant positive review

the most relevant critical review

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What other customers say about their experience with downduvet.co.uk

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Reviews for downduvet.co.uk

14 verified reviews in the last 12 months

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