Communication with Rien was excellent. From order, to delivery in the UK was only 8 working days. The Mecklenburg duvet is everything I had hoped; the quality of the materials and workmanship are truly outstanding. It is warm, comfortable and enables me to get a great night’s sleep. This company offer a truly excellent product, at a great price, and their customer service is just outstanding.
I was treated extremely well and would recommend anyone to trust in this company they will deliver exactly what they promise and continue to look after you after delivery.
If you want advise contact Rien Stierman who will give you excellent advise
2021-04-19T14:48:24Z 4 months ago
Very efficient customer service. I'm very pleased with the duvet I've ordered.
2021-04-09T01:25:51Z 4 months ago
Great product selection, timely shipment, prompt customer service.
2021-02-18T22:10:14Z 6 months ago
Caring, helpful, with personal touch. Great quality products. Love my ultra soft pillow..
I am Alessandra. Finally the Daune arrived on New Year eve...The outer and inner packaging + the sweets (!) were top standard. The Daune well preserved in its bag. Rien Stierman was a very attentive and caring customer service person.
Just 1 point: the whole service would gain if my detailed good specifications would be reproduced on the product tag or the accompanying letter. thank you!
Answer by downduvet.co.uk
7 months ago
That is a good advice, Allessandra. Not so easy to arrange, since the duvets are sent directly to the customer by our manufacturer most of the time. But we could do that electronically maybe. I will sit and think about your suggestion with the team. Kind regards, Rien
Rien was very knowledgable about the product and responded very quickly and efficiently. I received my duvet in a week and was very impressed with the quality and service. Highly recommended!
2020-07-24T17:07:38Z 1 year ago
The customer service is excellent. The advice they are able to give regarding duvets is second to none. We purchased two duvets and they are extremely well made and the best that i have ever slept under. The fact that the shop offers a 100 night no questions asked return guarantee is very reassuring when making a purchase.
Highly recommend this shop for excellent advice,communication and duvets.