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Reviews for downduvet.co.uk
4.89/5.00
Excellent
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What other customers say about their experience with downduvet.co.uk
We've had such a positive experience buying customised pillows with extra filling that we're back for more For anyone who likes their pillow to be thicker than usual, a quick email is all it takes to get it organised, with help and advice if you need it.
What a good shopping experience
Excellent company, polite and helpful would definitely order again.
Answer by downduvet.co.uk
1 month ago
Thank you Dave! As Joseph Joubert said: politeness is the flower of humanity :-)
Kind regards, Rien Stierman
The service we've received has been ridiculously good, and the option to configure a custom pillow with a specific amount of filling is unlike anything available in high street shops.
Online customer advice is instant and excellent.
Delivery was exactly as anticipated as per the website. The minor issue with the tracking was resolved immediately after a straightforward and pleasant phone call to customer service when I spoke with Rien Stierman, excellent service all round. The high quality of our quilt was immediately obvious when we opened the box. We are very pleased with our choice and would happily recommend to others.
Answer by downduvet.co.uk
5 months ago
Dear Theresa, it is so rewarding to have a nice email like yours after one is merely doing his job. Good to hear that you are pleased with the quality of the duvet. Kind regards, Rien Stierman
We ordered 2 duvets from downduvet and received them a couple of days later with full tracking. The quality of the filling, cover, and stitching are unmatched by any other duvets I've tried. It feels like something special which is going to last for a long time. The customer service was perfect and the return policy is brilliant. I would absolutely recommend them
I was keen to buy a quality duvet made in Europe from a responsible, sustainable source. I am thrilled with the quality of my new duvet - thank you very much indeed Downduvet.
Answer by downduvet.co.uk
5 months ago
Dear Aidan, it was a pleasure to be of service of course. Good to hear that you are so happy with your new duvet and thank you for taking the effort to write a review. Kind regards from Aglasterhausen, Rien Stierman
very good advice over the phone . duvet is brilliant and light- of a high quality
Muito satisfeita com a compra (excelente Edredon de verão), bem como pela rapidez na entrega e processo de compra.
Answer by downduvet.co.uk
5 months ago
Muito obrigado pelos elogios, señor Messias! Atenciosamente, Rien Stierman
Excellent services Would definitely recommend to friends and family
We believe we got a great deal at Downduvet. Not only the quality of the comforter, e.g. down,is good but the fact we could customize it exactly to what we wanted it to be was absolute plus.
Furthermore the website is very informative offering a variety of products at a fair price and easy to handle. We can only recommend this firm to anyone who is looking for a down comforter.