Review summary
Customers consistently praise the speed and punctuality of delivery, as well as the secure and high-quality packaging that ensures product safety. The customer service is frequently highlighted as friendly, helpful, and professional, particularly when resolving issues or answering questions. Shoppers also appreciate the wide and high-quality selection of wines, including rare and older vintages. Additionally, the website is found to be easy to navigate, making the purchasing process smooth and efficient. Some customers have noted occasional delivery delays or missed target dates. Several UK shoppers express frustration about unexpected import fees and taxes, as well as a lack of clear communication regarding these costs.
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