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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
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Reviews for mowers-online.co.uk
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15 Oct 2023
Verified review
I would strongly recommend avoiding this company. The highly discounted item I purchased had an inherent manufacturing fault.
The after sales service was truly appalling and obfuscating. Months of unanswered calls, e mails and recorded delivery letters. On the rare occasions calls were answered staff attirude varied from indifference to bare faced lies. I had to resort to obtaining legal advice in order to obtain a refund. Best go elsewhere.
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Answer by mowers-online.co.uk
15 Oct 2023
Hi,
Thank you for taking the time to leave a review.
The product in question (a garden shredder) was heavily discounted because the manufacturer decided to discontinue the design after many years in production. It does not have an inherent fault as you suggest.
However, the machine you purchased does appear to have an issue and we worked with you to try and resolve the problem.
Unfortunately that was not possible and we will be refunding you in full under our 90 day money back guarantee.
Kind regards
The Mowers Online Team
27 Aug 2023
Verified review
Missing items and no communication
Terrible company. Quick to respond to emails pre sale. However once goods are purchased no communication whatsoever. No dispatch confirmation to advise of delivery dates. When items didn't arrive I sent 3 separate emails, none of which received a reply. Items still missing. Their terms and conditions state that they will keep you informed of any delays - this doesn't happen. Pay a little more and use a better company, avoid this one at all costs.
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9 Sept 2023
Verified review
Very poor experience, the item took three whole weeks to arrive. On the ten day mark I phoned to enquire as to it's whereabouts, I had no follow up calls to explain or apologise. I had ordered with plenty of time before I needed it but eventually found I had buy the same product from a different supplier who were able to deliver in 24hrs at a similar price (thank you amazon). I don't think I will be using mowers online again
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30 Oct 2023
Verified review
Not impressed and very disapppointed
Recently bought a tool on line. Took three times the max described time to arrive, over a fortnight. Very difficult to speak to anyone to ascertain whereabouts.
When finally arrived I wished to discuss a fault. Having rung many times over several days, 14 calls in one day, and having left 2 messages I still haven't managed to speak to anyone.
Clearly I will not use again unless something materially changes.
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17 Jul 2023
Verified review
Despite ordering the drive belt for my Fly Mo Garden Rake on the 3rd July, I have yet to receive the ordered goods or an email explaining the reason for the delay. Therefore I will not be ordering goods from their website ever again. I hope that the firm read this message and are thoroughly ashamed at their total; lack of customer services.
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23 Aug 2023
Verified review
Last time I ordered parts they were with me within 4 working days, this time I paid for them, then no communication whatsoever, absolutely shocking service this time, I had to chase my order and missed my deadline to get my mower back out warning money. An email to say you were out of stock would not have hurt.
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6 Jul 2023
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Terrible communication. I have a problem with my order in that it has been manufactured with a defect. I have asked what the remedy is and have had no reply. Not only that I had to suggest what the remedy might be in the first place as it wasn't offered by their customer service department. Not impressed.
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5 Jun 2023
Verified review
Device / Battery Not Working
The battery lasted only 15mins over the weekend, now again fully charged (see attached picture) the device switches on & then cuts out almost immediately.
Sent Mowers Online two messages, no reply yet.
Also rung the company number several times and no answer.
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8 Jun 2023
Verified review
The part for my lawn mower I ordered said online it will fit. It was delivered within a week and nothing like the original part and doesn’t fit the lawn mower. Currently waiting for their response
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8 Jun 2023
Verified review
Awful service
Answer your phones /emails/live chats. And let customers know your mowers are out of stock take your money then make you wait nearly a month. I’m £500 out of pocket as had to hire gardener twice.
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17 Jun 2023
Verified review
Poor customer service !
I have just had an email, saying that my order from 3 June has just been completed (now 16 th);
Very poor effort!
Will think twice before using them again!
Do they feel that this is acceptable?
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Answer by mowers-online.co.uk
18 Jun 2023
Hi,
Thank you taking the time to leave a review. Unfortunately your order was affected by an issue with a suuplier which has now been resolved. Your order was shipped on Friday via Royal Mail and should reach you in the next few days.
Kind regards
The Mowers Online Team
17 Jun 2023
Verified review
Paid June 3 and computer generated confirmation. Nothing since. Email seller no reply, rang them told very busy and they will get around to reply... Very poor way to run a business I think.
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Answer by mowers-online.co.uk
18 Jun 2023
Hi,
Thanks for taking the time to leave a review. Unfortunately your order was affected by a third party supplier issue. However, it was dispatched via FedEx on Friday and should be with you on Monday.
Kind regards
The Mowers Online Team
24 Jun 2023
Verified review
No communication
Rang to cancel the order over the weekend, left a message and got no response. Order was received and would cost more than its worth to return so i would not order again from this company
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6 Jun 2023
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Was charged £20 for delivery to the Scottish Highlands when I do not live there. Took days before someone got back to me despite reaching out in various ways. Refund still not processed.
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31 Oct 2023
Verified review
Only one battery
The mower I bought should have come with 2 batteries and there was only one in the box and Mowers Online are trying to dodge sending me the second one.
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24 Aug 2023
Verified review
Ordered a mountfield sp550 drive belt, someone else's parts turned up instead ... a £6 thumbscrew which wouldn't be so bad If I didn't just spend £18 on the drive belt then after emailing to get it sorted I was told that they'd look into it, that was the 31st of July and I'd say I've been patient enough as it's now the 24th of August and they have said nothing so cheers for that.
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5 Oct 2023
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After sales service non-existent
I’m not one to leave a bad review. I’ve tried contacting the company to sort out a problem with the machine sent to me. I’ve emailed and tried calling no reply or answer from any communications. My web push along vacuum was a fantastic machine but developed a problem. It was delivered quickly but before Ordering, please be aware that the after sales service is diabolical.
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26 Jun 2023
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Mowers online never kept me informed with a delivery date for my mower. I had to phone and email them , to be told there was a delay on it. So I cancelled my order . Then it took another 9 days to get my my refund. That was after me emailing and phoning them numerous times ! Because of lack of communication i would not recommend them .
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20 Sept 2023
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Ordered brushcutter£509 money taken with extortionate delivery charge £60 then no delivery date had to phone them to find out where it was only to be told they didn't have one till November. Asked for my money back on the16th and still not received it phone again on the 19th and they said it was in hand .Not a very good service.
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22 May 2023
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Honda Brushcutter
I bought a Honda Brushcutter mid April 2023. It has broken down, no-one appears to be answering telephone calls and the email sent is currently unanswered. Very very poor service which may well result in me taking legal action and reporting them to Trading Standards. Disappointing in the extreme!
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Answer by mowers-online.co.uk
22 May 2023
Hi,
We've checked our records and the first and only email we have ever received from you was sent just 20 minutes before you left this review so apologies for not providing an instant response.....
We have tried to call and email you this afternoon without success. If you can contact us we will do our very best to resolve the issue for you.
Kind regards
The Mowers Online Team
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