mowers-online.co.uk
Reviews:

1,203 reviews in the last 12 months12,774 total reviews  

4.46
Good

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Top positive review

23 Jul 2023
 Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD. This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!

Top negative review

22 Jun 2023
 Verified review
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
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Reviews for mowers-online.co.uk

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10 days ago
 Verified review
Despite all the lies to the contrary still waiting for the oil to start my lawn mower. Gave up and went out and purchased SAE30 oil. Hopeless company to deal with.
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Answer by mowers-online.co.uk
7 days ago
Hi, We need to point out that we have already sent you two replacement bottles of oil and very strangely both have not been delivered to you. As a result we have raised a complaint with Royal Mail and asked them to investigate. Kind regards The Mowers Online Team
12 days ago
 Verified review
When you say you will ring back THEN RING BACK.
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Answer by mowers-online.co.uk
12 days ago
Hi, Thanks for your review. We think it would be useful to mention that you ordered the wrong cable for your mower and when you contacted us we got the details of the mower from you and sent you the correct cable by return. We are sorry that the team didn;'t manage to contact you to discuss the return of the original cable. Having checked our records I can see that they did attempt to call twice without success but we will ensure that they contact you via email to arrange the return of the original cable. Kind regards The Mowers Online Team
14 Dec 2023
 Verified review

Ruined Christmas Surprise!

I purchased a leaf blower as a surprise for my other half's Christmas present, it wasn't cheap at just under £250. It arrived in its own branded box, my other half opened the door to the delivery guy and that was his Christmas surprise over with, as it was plastered all over the box exactly what it was. I contacted Mowers direct and all I got back was... "Well you didn't calaborate with us to say it was a gift!" Firstly why would I? I've never had any online purchase turn up in its original box, usually the bare minimum is that they come out in a bag, especially over winter in the damp and secondly, it's December, are you supposed to notify every single online purchase that you make that its a gift? Would I buy from these guys again, sadly not as their response to my email was very poor indeed.
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Answer by mowers-online.co.uk
14 Dec 2023
Hi, Thank you for taking the time to leave a review. As my colleague informed you on the call, if you had put a note on your order to confirm that it was a gift we would have ensured that it was shipped in plain packaging. Unfortunately we can't repackage every single item we sell on the off chance it may be a gift for someone but we will always endeavour to help where we can. We just need to know beforehand! Kind regards The Mowers Online Team
8 Dec 2023
 Verified review
The delivery was awful, basically I spent a whole day from morning till afternoon waiting for the two hourly update on delivery which never arrived. The next day I received an update and delivery was made at eleven am. The mower was on a horrific pallet which the driver was unable to help me with. It took over an hour to cut away the pallet to be able to manoeuvre the mower onto the ground. The mower came with an instruction manual but sadly the whole experience has put a dampener onto what should have been an exciting event especially as it’s twenty years since it’s predecessor was delivered and been in use. On hindsight I should have chosen white glove delivery which I feel would have been more appropriate for my circumstances.
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13 Sept 2023
 Verified review

Very poor communication

Things I didn’t like: 1. Very poor communication. 2. No emails regarding dispatch or delivery 3. No response to emails 4. I had to use PayPal resolution for a refund. 5. I basically had to sort Cobra collecting my mower myself after Mowers Online couldn’t give me a collection date. Things I liked: 1.! When you do speak to staff they were pleasant and friendly. 2. Good website with lots of products and good prices. I ordered a Cobra mower but it turned out to be faulty. It was collected on the first of Sept & returned to Cobra, I asked Mowers Online about a collection date and they couldn’t provide it so I contacted Cobra Direct and they arranged collection for the next day, I had to contact Cobra direct to get info & get PayPal resolution to issue the refund after. I didn’t order a totally different mower from them when this one turned out to be faulty but I think I’ll have seconds thoughts next time simply due to the absolutely poor communication which is a shame.
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25 May 2023
 Verified review

Hope you’re not in a rush!

Eventually placed an order via my computer for 2 items after many failed attempts using my mobile, not off to a good start. Order placed and the following day a parcel arrived, fantastic all is forgiven or so I thought! Opened the parcel and only 1 item received with no mention on the paper work where the other item was. Emailed and two days later no reply so I called. On asking where my part was I was told it’s being sent direct from manufacturer. Basically nearly two weeks later another email that wasn’t replied to, two more phone calls and being told that they would send me emails to keep me posted, which never happened - still no part.
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31 May 2023
 Verified review

These people need sharpen their act up or they are going to suffer by their own inaction.

I have written on 2 separate occasions asking for a delivery date from these people and to date I have had no response from them. My order was submitted and paid for 10 days ago and I would like to think that they would have had the courtesy and good business manners to keep their customers appraised of the progress of their order. This purchase is not a small one and you would like to think that as a small family business these people would be going all out to provide great customer service - customers are at the heart of all businesses and as you sow; so shall you reap. You can and should do much better.
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7 Sept 2023
 Verified review

Mountfield 827M

Delivery was quick - I’ll give you that, but I’ve had nothing but problems with the mower since I took delivery. Blade won’t engage and engine has problems restarting. Your customer service line is non existent! Every time I’ve tried to phone the line cuts off! yet your website states you’re there to help Monday- Friday, 8.30-5.30pm. I am in contact with you via email but could really do with speaking to someone who can help me fix my problem
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8 Sept 2023
 Verified review
Takes an age to arrange delivery as courier does not contact the customer but tells Mowers-online that is has done so. It took 4 weeks & 4 emails to Mower-online before they finally sent out a receipt for my purchase. Would not recommend to anyone.
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JS
James S.
Spalding
2 Aug 2023
 Verified review
Ordered a Cobra 700 Chipper but didn’t arrive on stated date as they sent to wrong address. When it finally arrived it was damaged. They agreed to swap it over but still waiting. Nearly 3 weeks now. Had to hire a machine to do the job
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5 May 2023
 Verified review
At the moment I have no problem, but a call or message telling me time and day of delivery. I missed it on Friday but after I called the delivery person he was able to deliver Tuesday at the earliest which he did and was very helpful.
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Answer by mowers-online.co.uk
5 May 2023
Hi, Thank you for taking the time to leave a review. I understand that you were out when the courier originally tried to deliver the product to you last Friday but he returned on the Tuesday after the bank holiday with your item. Apologies, but not all of our couriers have the ability to message customer with an approximate delivery time. If you are out when they arrive they will always attempt to redeliver the following day. Kind regards The Mowers Online Team
21 Sept 2023
 Verified review

total misrepresentations

do not tell lies about delivery7 to 10 days is not having to chase them for delivery time took the money and had to wait. Normal shopping is pay and take away or deliver the goods and then get payed
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3 Jun 2023
 Verified review
I receive a rear grass deflector which didn't fit into my lawnmower, so I emailed them to say the wrong part had been sent and sent photos. I never received a response. Very poor customer service.
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18 Apr 2023
 Verified review
I wanted to add extra on my order that placed only hour or so earlier. tried phoning bit just went to recorded message. so had to email them and it took a week for them to reply!
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7 Jul 2023
 Verified review
Goods arrived damaged, delivery man instructed to take photos as proof as we did, made contact with company, still nothing!! Very poor. Use at your own risk ⚠️
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Answer by mowers-online.co.uk
8 Jul 2023
Hi, Like every other e-commerce retailer in the world we use external delivery companies to deliver our products. Unfortunately on this occassion the part you ordered (a large plastic deflector for a ride on tractor) was damaged in transit by one of our couriers. We apologise for this but the incident was entirely outside our control and even with the best will in the world sometimes things like this happen. We have refunded your money and cancelled your order. Hopefully you can find the part at your local dealer. Kind regards The Mowers Online Team
20 Sept 2023
 Verified review
Delay on del times. Phoned them told had been depatched but next day email said will despatched today. Delivery company gave del delivery time and was on time.
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16 Jul 2023
 Verified review
Advertise things that are immediately available rather than try to sell (and take payment for) things that aren’t available for at least 3 months hence!!
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19 Oct 2023
 Verified review
they don't answer emails and their phones over a 2 day period i tried telephoning them but no answer If you want personal service don't use this firm
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22 Sept 2023
 Verified review
Appalling communications. After buying I heard nothing for several days. I emailed, as you have no phone line. The reply was rude and uninformative.
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12 Oct 2023
 Verified review
Money was taken at the time of the order, no confirmation email and the parts hasn’t arrived. No response when I email the company.
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