mowers-online.co.uk

Reviews:

Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money. I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower

As part of the order there was a bottle of oil included in the price. I reported that this was NOT included when mower was delivered. I have since communicated several times via email to explain that the oil has still not been received. The response so far from the sales team is that it is always posted separately. Once again I have let them know nothing has been received. I also note I am not the only customer to raise this complaint. What I would like is for the oil to be received or a refund for the same.

I’ve had to give only three stars because we had so much trouble with your delivery provider - DX. The mower was scheduled for delivery on a Thursday but did not arrive until the following Monday, and even then not at the time we were promised. We spent a number of days in the house, waiting for deliveries that never came. We had to phone DX to find out what was going on.

Once placed order never heard anything for several days, I called them and they said it’d be with me in a couple of days, still nothing then chased again. Finally arrived.

The petrol can was not delivered with the mower! You really do need to be able to obtain petrol with a petrol lawnmower. Just saying!!

Still waiting for order

Would have been 5 but it was covered in oil because the delivery driver damaged the box and broke the bottle of oil in the box

Wrong cable supplied, asked if they could supply the correct one. No sorry was the answer we can not source one! If they had looked on their own ebay listing there is the exact cable. Just a bit lazy imo. Good comms, good delivery, Item supplied was great but wrong. Shame really but that is my true view of this seller. Thanks for your reply. I suggest that your supplier has not much idea.

Unfortunately there was engin oil in the mower that spilled over the mower and the box and the mower had to be cleaned before installing it.

Took nearly Two weeks for them to be delivered. And very expensive for what they are

The stihl fuel tank cap was supposed to fit my brush cutter, but was too short in the depth.

Mower arrived the following day good delivery found one of the books was missing also the start button was sticking phoned Mowers on line and spoke to the receptionist she said that they were out of stock and would send one when the new stock arrived , I asked about the sticking start button and would like to speak to one of the service engineers she said that he was out and would phone me on Monday I did not get a phone call so I phoned late Monday morning but could not get a reply phoned mid afternoon got no reply that was a week ago think that they could improve on there after sale

Things I didn’t like They need to improve communication, it’s very poor, no replies to emails, no dispatch emails the item just turns up at your door, with it being large deliveries you should be informed of delivery date and time so you can make sure someone is in. I rang up and kept getting cut off when selecting the option I needed to chase up collection to a faulty mower so I rang from a different phone and got straight through. They said they were waiting for Cobra to arrange collection and estimated the next week. I rang Cobra myself and they collected the next day. Things I liked Delivery was super quick. When you got through to staff they were pleasant and polite. I ordered a totally different mower via mowers online but still awaiting the refund of the original faulty mower.

The garden tractor arrived in good condition, there was no communication whatsoever though. I received my receipt once purchased, I had to email them 5 days later to see when delivery would be, was informed that Cobra would be in touch with delivery times which did not happen. Received a call from my wife saying a truck had just arrived out of the blue with it. Communication was very poor.

Easy to order on line but obviously issues with their chosen delivery company. Poor communication from the delivery company and let down on 2 occasions. Not sure if Mower has had a pre delivery inspection as no sheet enclosed so unsure if the mower is OK to use. Tried calling(waste of time) and emailing(still waiting for a response.) Overall great price but poor after that.

MOL used a third party to supply direct to me. They did not chase up the supplier and did not communicate that the supplier did not ship the product. I had to chase them each time. Finally received my order after 16 days. Faster response times for customer correspondence and following through where the orders are direct from the manufacturer or distributor.

My emails to sales@mowers-online were not answered - I had issues with my newly purchased Cobra TLS107 lawnsweeper but could not communicate with them. Eventually I initiated a Paypal claim which resulted in my being contacted by a rep from a different email address. Ultimately most of the issues were dealt with but I had to spend considerable time on it.

I ordered two items, an EGO multi tool Head and a hedge cutting tool to go with it. The hedge cutter arrived within two days which was excellent but the multi tool head which powers it still hasn’t arrived after ordering it on the 30th of July, it’s now the 13th August. Payment was taken at the that time. No mention was made of it not being in stock.

No carrier name was supplied or tracking number. Just a message to say order completed. Rubbish Customer Service. I had to call a dozen times before I could obtain the information I needed to track my purchase. I am not impressed with Mower Online's Customer Service.