mowers-online.co.uk

Reviews:

Initially very impressed with the speed of delivery and with customer service response when the lawnmower I ordered was missing a bolt. Customer service responded immediately saying they would send a bolt out to me which I was happy with. The bolt never turned up and now they are not responding. In the end, I resolved it myself as I need to get the grass cut. Not what you expect when spending 100s of pounds.

Ordering a new ride-on mower was easy and the help received when I phoned to ask a couple of questions about the order was first class. However the delivery itself was a farce. We were advised about 20 minutes before the delivery that it was due, followed by an email about 10 minutes later giving our estimated delivery window. When it arrived, it was not possible to offload the machine because of the way in which it was palletised. The courier said that it would be re-palletised and delivery arranged for the following working day. Exactly the same thing happened on the second attempt. A third day was arranged and this time the courier had made it possible to get the machine onto the site. Not remotely impressed.

I’ve had to give only three stars because we had so much trouble with your delivery provider - DX. The mower was scheduled for delivery on a Thursday but did not arrive until the following Monday, and even then not at the time we were promised. We spent a number of days in the house, waiting for deliveries that never came. We had to phone DX to find out what was going on.

Ease of ordering. Bit of an issue when it arrived on two pallets. I’m in a wheel chair so struggled to unpack on my own.

Ordered online and £50 cheaper than B and Q. Arrived on time. Only query was that lawnmower came with can of engine oik which was listed as seperate item for delivery. When I only received the box with lawnmower I had to ring to say there was no oil delivered but the helpline confirmed it was in box with lawnmower. Very satisfied with price, delivery and customer service.

Ordering was simple, choice of finance fits perfectly, delay in confirmation of order email which was concerning, next morning it was in my inbox, on the 4th day they dispatched overnight carrier, arrived next day 4 stars because I emailed about the confirmation of order but received and email response 4 days later 🤣 All in all stunning lawn mower 👍

The price was good, the actual delivery was good. The helpful young lady answering the phone was good. However, even allowing for the intervening Bank Holiday Weekend, the 12 day delay in dispatch - and without any explanatory communication was not good.

Construction not accurate enough so certain parts don't line up. Instructions are only just sufficient as long as you concentrate and take time. I'm still trying to get the front panel on as the hinges are not the same distance apart on base and side.

When you phone up, the queuing system is horrendous and the wait is really long. When I emailed them instead they never got back to me. The order for the accessories came quickly but the mower itself took a week or more.

Excellent service. Email sent once item was ready to be delivered which was around 4 days after ordering on a Saturday and needed to rearrange delivery date and they immediately sorted out.

I intended to purchase an item but in the end i didn’t due to a delay in availability. I was refunded and I’ll await for it to be in stock. Good customer service and would recommend.

Took too long to arrive and the packaging was quite badly damaged, but thankfully only superficial damage to some panels (slight dents and creases). Going together easily.

Telephone call to them to check on my requirements, they were very informative and advised exactly what was required. Length of time to answer call could be improved.

Great Service, had to return and get a different part, everything went smoothly, I thoroughly reccomended this company for all your Mower needs, thanks guys.

Satisfied customer. Good price, items that I couldn't find anywhere else. These types of shops are invaluable. Would definitely recommend..

Great price, great service and delivery, can't fault Mowers-Online. Would definitely recommend and would certainly use again.

Best price and fast delivery - have been buying from them for many years and always been reliable and helpful with advice etc

Mower arrived and after charging the battery worked really well as did the strimmer We are really pleased with both

Firstly, I left feedback a day or so after receiving the package so don't understand why I am being pestered now.

The price of my mower was amazing and despatch and delivery times were excellent too. Can’t fault them on those.