Certificate for zalando.co.uk

No. X805CCA4B0BC6EEE189CA8B1E6955533B
 

Approved on
11/01/2012
Valid until
10/01/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for zalando.co.uk



Excellent

4.72/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,310 Trusted Shops reviews collected in the last 12 months.
In total, zalando.co.uk has already collected 10,502 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
Excellent company, great selection of clothes even for the bigger sizes, no postage on delivery or returns . Will use again and tell other's about the site.
5.00
Excellent

Date of publication
18/07/2018
Date of order
09/07/2018
18/07/2018
very fast delivery, good customer service.
5.00
Excellent

Date of publication
18/07/2018
Date of order
10/07/2018
18/07/2018
Fast delivery, great price. Recommended.
5.00
Excellent

Date of publication
18/07/2018
Date of order
28/06/2018
18/07/2018
Everyghing dar ok
5.00
Excellent

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
Everything was excellent and all my ordered arrived on time
5.00
Excellent

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
Always great communication, speedy delivery and a great service.
5.00
Excellent

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
Great Service
5.00
Excellent

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
On time, presentation was good
5.00
Excellent

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
Excellent service from Zalando. I've being shopping at zalando for years and I've always got excellent service.
5.00
Excellent

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
Good service
4.33
Good

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
Great as always
5.00
Excellent

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
I still haven’t received my order there is a big delay which I’m worried about
1.00
Very Poor

Date of publication
17/07/2018
Date of order
03/07/2018
17/07/2018
Good
4.67
Excellent

Date of publication
17/07/2018
Date of order
10/07/2018
17/07/2018
I HAVE USED ZALANDO FOR QUITE A FEW YEARS QUALITY OF SHOES, SANDALS HAVE BEEN EXCELLANT.
5.00
Excellent

Date of publication
17/07/2018
Date of order
10/07/2018
17/07/2018
Excellent
5.00
Excellent

Date of publication
17/07/2018
Date of order
09/07/2018
17/07/2018
Very happy with service and goods
5.00
Excellent

Date of publication
17/07/2018
Date of order
10/07/2018
17/07/2018
All high quality service
5.00
Excellent

Date of publication
17/07/2018
Date of order
03/07/2018
17/07/2018
Fabulous
5.00
Excellent

Date of publication
17/07/2018
Date of order
10/07/2018
17/07/2018
2nd time I've ordered from zalando very good price of things no problem receiving items
5.00
Excellent

Date of publication
17/07/2018
Date of order
09/07/2018
17/07/2018
Particularly impressed by the speed and efficiency of their return/refund service.
5.00
Excellent

Date of publication
17/07/2018
Date of order
10/07/2018
17/07/2018
Love zalando lounge great bargains on designer goods really happy
5.00
Excellent

Date of publication
17/07/2018
Date of order
09/07/2018
17/07/2018
Overall very good
5.00
Excellent

Date of publication
17/07/2018
Date of order
10/07/2018
17/07/2018
I am always so worried about ordering shoes online. I can be a size 5 or 6 depending on the style and brand but I ordered a 6 and they fit perfectly. They are a nice quality an I am very happy.
5.00
Excellent

Date of publication
17/07/2018
Date of order
10/07/2018
17/07/2018
Everything perfect. Thank you very much
5.00
Excellent

Date of publication
17/07/2018
Date of order
10/07/2018
17/07/2018
First class service
5.00
Excellent

Date of publication
17/07/2018
Date of order
07/07/2018
17/07/2018
Very efficient service.
5.00
Excellent

Date of publication
17/07/2018
Date of order
09/07/2018
17/07/2018
First class quality products and excellent service, would strongly recommend
5.00
Excellent

Date of publication
17/07/2018
Date of order
09/07/2018
17/07/2018
Great
5.00
Excellent

Date of publication
17/07/2018
Date of order
09/07/2018
17/07/2018
This is my second order of the same Kaffe shorts. They are good quality linen mix and nice style. Would recommend.
4.33
Good

Date of publication
16/07/2018
Date of order
06/07/2018
16/07/2018
Great choice and quality. Fast delivery and always kept up-to-date as to where the delivery is.
5.00
Excellent

Date of publication
16/07/2018
Date of order
09/07/2018
16/07/2018
Rating is according to my experience at the moment.
5.00
Excellent

Date of publication
16/07/2018
Date of order
09/07/2018
16/07/2018
Always reliable
4.67
Excellent

Date of publication
16/07/2018
Date of order
19/06/2018
16/07/2018
Delivery by the courier they use needs to be looked at - the box was literally in bits when it arrived. I had to replace it to send the items back. Contacted customer services but no reply. Items themselves were of good quality but unfortunately didn't fit. It's been a week since I posted them back and the last entry on the tracker was a day later, so I have no idea where my return is.
2.33
Poor

zalando.co.uk replies: 17/07/2018
Hi there. Thanks for leaving a review as your feedback is great to help us improve! Sorry about the issues you had with delivery. Not to worry, the return has reached us and you've been refunded! We don't have an email address that you can message directly, but you can call, chat, or use our contact form here --> https://t.co/iy6bxLyIOJ. Team Zalando UK

Date of publication
16/07/2018
Date of order
08/07/2018
16/07/2018
Excellent
5.00
Excellent

Date of publication
16/07/2018
Date of order
09/07/2018
16/07/2018
Excellent service and value for money
5.00
Excellent

Date of publication
15/07/2018
Date of order
07/07/2018
15/07/2018
Excellent service. Thank you
5.00
Excellent

Date of publication
15/07/2018
Date of order
08/07/2018
15/07/2018
Good value for money and excellent service as usual. Thank you.
4.67
Excellent

Date of publication
15/07/2018
Date of order
05/07/2018
15/07/2018
Fast delivery
5.00
Excellent

Date of publication
14/07/2018
Date of order
07/07/2018
14/07/2018
Super quality.I love Zalando.Thank you
5.00
Excellent

Date of publication
14/07/2018
Date of order
05/07/2018
14/07/2018
Very fast delivery, great shoes. I would recommend
5.00
Excellent

zalando.co.uk customer reviews

zalando.co.uk

zalando.co.uk was certified by Trusted Shops on 11/01/2012.

Contact
Tamara-Danz-Str. 1
10243 Berlin
Germany
Contact and Help information
Owner
Zalando SE
Postfach 1 15 01
10115 Berlin
Germany
Trade register
Amtsgericht Charlottenburg Berlin HRB 158855
Authorized representative
Robert Gentz, David Schneider, Rubin Ritter
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with zalando.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.