Certificate for zalando.co.uk

No. X805CCA4B0BC6EEE189CA8B1E6955533B
 

Approved on
11/01/2012
Valid until
10/01/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

9,171 reviews


4.74

Excellent

4.74 /5.00

Rating categories

Delivery 4.74
Goods 4.73
Customer service 4.74


Overall rating 4.74
The score is calculated based on the 4,080 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 9,171 review have been collected.

Customer reviews

   
Love the product and I love you
5.00
Excellent

Excellent all round. Needed these shoes on shirt notice and delivered on time. No hassle and she said "yes"
5.00
Excellent

Excelente producto, lo recomiendo
5.00
Excellent

Excellent service and huge range of products
5.00
Excellent

Michael Kors Ring is perfect; Beautiful.

Michael Kors handbag beautifully made but a bit smaller than I expected.. Lovely colour.
5.00
Excellent

Fabulous company to deal with x
5.00
Excellent

Very satisfied with my buy and definitely will recommend to friends.
5.00
Excellent

Great Item, fast and speedy delivery
5.00
Excellent

Brilliant product, quick free delivery & great bargain
5.00
Excellent

I highly recommend
5.00
Excellent

very satisfied, could I get more discount codes so I can spend more money please
5.00
Excellent

the product was nice as it seems in the pics
4.00
Good

Great products at low prices
5.00
Excellent

Very fast delivery and love the item
5.00
Excellent

Good product.Quick delivery
5.00
Excellent

Very fast delivery and great item.
5.00
Excellent

very satisfied
5.00
Excellent

Great quality, stylish sandal. Lovely colour and very comfortable. Highly recommend this item. Delivery can be slow.
4.67
Excellent

Again Zalando has given us a super deal on these trainers. They were for one of our Granddaughters who is 13 years old and she adores them. The entire process of ordering and delivery is fantastic and the goods were delivered in high quality packaging too.
10 out of 10 again for you Zalando and please continue to give us these special deals and we will continue to buy from you.
Thank you
5.00
Excellent

jacket was supposed to be a 48" chest,it was so small i couldn't even get my arms in,trying to get a refund,that's a joke,it takes forever.
1.67
Poor

zalando.co.uk replies: 27/05/2016
Thank you for your review. I am very sorry that the jacket was not suitable. I can see that the refund has been processed, and that we are currently investigating with the finance department to obtain a proof of refund for you to pass to your bank in order to locate this transaction. We will email you as soon as we have this. I apologise for the inconvenience caused, and appreciate your patience.

Asics fit perfectly, am not so sure about the colour. I expected it to be lighter, it looks to me like a very pale green.
Again, delivery by Hermes courier not great, keeps leaving parcels in strange places (bin; under the bench; behind the house etc) He has been told several times not to do so, but takes no notice.
3.00
Fair

Very good service .beautiful boots.
5.00
Excellent

Lovely colour
5.00
Excellent

I am satisfy
5.00
Excellent

Very satisfied with purchase and customer service.
5.00
Excellent

Am so happy
5.00
Excellent

The delivery protocol was the worst ever.but the shoe was good
2.67
Fair

Very fast delivery and the products are of good quality
5.00
Excellent

The order was never delivered. When I told Zalando the order was cancelled and refunded without asking what my preference was. If I ordered the item it is because I wanted the item.
1.00
Very Poor

zalando.co.uk replies: 26/05/2016
Thank you for your review. I am very sorry that we were unable to deliver your order. Unfortunately, your parcel was lost in transit. To resolve this for you, we have refunded you in full and offered free express delivery along with a discount voucher for use on your new order. I apologise for the inconvenience caused, and would like to assure you this a rare occurrence.

I like this item is very good condition
5.00
Excellent

very fast delivery
5.00
Excellent

Great service and super fast delivery
5.00
Excellent

Excellent customer service was very helpful. Fast shipping from Germany to UK easy returns and refund. Normally im Uk 4 in flat shoes, thought MK was a bigger size so I ordered size 3 but then it was too small, ended up returned and exchange to 4.5 which is perfect fit for me, lovely pair comfortable and very good quality.
4.67
Excellent

Great product and fast delivery
5.00
Excellent

Yes I was....
4.00
Good

Good
5.00
Excellent

The delivrey
Lifet the box uit Saïd de door
4.00
Good

Very good online shop :)
5.00
Excellent

AAA++
5.00
Excellent

The item was in perfect condition but the delivery was kind of slow but they were helpful.
3.67
Good

zalando.co.uk customer reviews

zalando.co.uk

zalando.co.uk was certified by Trusted Shops on 11/01/2012.

Contact
Tamara-Danz-Str. 1
10243 Berlin
Germany
service@zalando.co.uk
zalando.co.uk

Owner
Zalando SE
Postfach 1 15 01
10115 Berlin
Germany
Trade register
Amtsgericht Charlottenburg Berlin HRB 158855
Authorized representative
Robert Gentz, David Schneider, Rubin Ritter
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with zalando.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.