Certificate for zalando.co.uk

No. X805CCA4B0BC6EEE189CA8B1E6955533B
 

Approved on
11/01/2012
Valid until
10/01/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for zalando.co.uk



Excellent

4.70/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 821 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 10,013 reviews have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
26/05/2018
Date of order
18/05/2018
26/05/2018
Very efficient, ordered on Friday, arrived on Monday. Great product (Adidas Gazelles), great service. Would definately use again and going by this positive experience would recommend. Very pleased.
Many thanks.
5.00
Excellent

Date of publication
25/05/2018
Date of order
02/05/2018
25/05/2018
Returned goods and received full refund.
5.00
Excellent

Date of publication
25/05/2018
Date of order
18/05/2018
25/05/2018
Easy all the way
5.00
Excellent

Date of publication
25/05/2018
Date of order
16/05/2018
25/05/2018
Excellent
4.67
Excellent

Date of publication
25/05/2018
Date of order
18/05/2018
25/05/2018
Great service
5.00
Excellent

Date of publication
24/05/2018
Date of order
17/05/2018
24/05/2018
So far I cannot fault the service at all.
4.67
Excellent

Date of publication
24/05/2018
Date of order
17/05/2018
24/05/2018
Keep on using Zalando and loving it ... fantastic stuff, fast delivery and great customer service in case of return ir complain... return policy also great and reliable
5.00
Excellent

Date of publication
24/05/2018
Date of order
17/05/2018
24/05/2018
Great service
5.00
Excellent

Date of publication
24/05/2018
Date of order
17/05/2018
24/05/2018
Half of my order went missing from in transit however a refund was given the same day. Can not fault their customer service
3.00
Fair

Date of publication
24/05/2018
Date of order
17/05/2018
24/05/2018
All perfect. Like the choice, price and quality of the product.
5.00
Excellent

Date of publication
24/05/2018
Date of order
17/05/2018
24/05/2018
I have had too close my account as you were supposed too send me a return label and I never received it. I am disgusted with your customer service
3.33
Fair

Date of publication
24/05/2018
Date of order
17/05/2018
24/05/2018
No complaints so far.
5.00
Excellent

Date of publication
24/05/2018
Date of order
16/05/2018
24/05/2018
great
5.00
Excellent

Date of publication
23/05/2018
Date of order
16/05/2018
23/05/2018
Great service overall, fast and efficient. Highly recommended
5.00
Excellent

Date of publication
23/05/2018
Date of order
30/04/2018
23/05/2018
Amazing
5.00
Excellent

Date of publication
23/05/2018
Date of order
15/05/2018
23/05/2018
Five stars says it all. Everything was fine. No complaints at all.
5.00
Excellent

Date of publication
23/05/2018
Date of order
16/05/2018
23/05/2018
First class delivery and any refunds required are activated without delay
5.00
Excellent

Date of publication
22/05/2018
Date of order
15/05/2018
22/05/2018
I will recommend
5.00
Excellent

Date of publication
22/05/2018
Date of order
15/05/2018
22/05/2018
Have bought 50 items from Zalando, there’s a reason for that ...
5.00
Excellent

Date of publication
22/05/2018
Date of order
15/05/2018
22/05/2018
As always, fast delivery, excellent goods, as expected
5.00
Excellent

Date of publication
22/05/2018
Date of order
20/04/2018
22/05/2018
I ended up exchanging these for a smaller size (totally my error - didn't pay attention that it was UK sizing, as I'm used to US sizing). The shoes were beautiful but too big The customer service totally rocked upon returning as they made sure I got my refund. The courier Zalando uses confusing language on their shipping information for returning, but it worked out in the end.
5.00
Excellent

Date of publication
22/05/2018
Date of order
02/05/2018
22/05/2018
Products as expected. Delivery time good. Packaging a little excessive - large box for two bras.
5.00
Excellent

Date of publication
22/05/2018
Date of order
14/05/2018
22/05/2018
Delivery was super fast
4.33
Good

Date of publication
22/05/2018
Date of order
15/05/2018
22/05/2018
excellent range and quick delivery
4.67
Excellent

Date of publication
22/05/2018
Date of order
15/05/2018
22/05/2018
Amazing
5.00
Excellent

Date of publication
22/05/2018
Date of order
14/05/2018
22/05/2018
Absolutely love my shoes and the quality is excellent. As a shoe snob, Im delighted to have been recommended to this site by my manager at work. We both wear our brogues (different styles) to work. I love them and have recommended this site to friends.
5.00
Excellent

Date of publication
21/05/2018
Date of order
13/05/2018
21/05/2018
Quick and reliable .
5.00
Excellent

Date of publication
21/05/2018
Date of order
14/05/2018
21/05/2018
Always excellent service.
5.00
Excellent

Date of publication
21/05/2018
Date of order
14/05/2018
21/05/2018
Best customer service
5.00
Excellent

Date of publication
21/05/2018
Date of order
14/05/2018
21/05/2018
EASY ORDERING AND FAST DELIVERY
5.00
Excellent

Date of publication
21/05/2018
Date of order
14/05/2018
21/05/2018
Fast delivery & also quick & easy returns process, I had ordered two sizes & had to return one. Product is as described. Excellent service
5.00
Excellent

Date of publication
21/05/2018
Date of order
13/05/2018
21/05/2018
Very good
5.00
Excellent

Date of publication
21/05/2018
Date of order
14/05/2018
21/05/2018
Very happy with my purchase at Zalando, the products are as described and arrived at correct time. Thank you.
4.67
Excellent

Date of publication
21/05/2018
Date of order
13/05/2018
21/05/2018
Great overall
5.00
Excellent

Date of publication
20/05/2018
Date of order
13/05/2018
20/05/2018
Excellent service, many thanks
5.00
Excellent

Date of publication
20/05/2018
Date of order
13/05/2018
20/05/2018
Disappointed with the quality of the dress and sizing and fit does not come anywhere near a large that is stated. Cut extremely small. Am returning the item.
4.00
Good

Date of publication
20/05/2018
Date of order
13/05/2018
20/05/2018
Very good
5.00
Excellent

Date of publication
20/05/2018
Date of order
13/05/2018
20/05/2018
Hi.Bye.
5.00
Excellent

Date of publication
20/05/2018
Date of order
13/05/2018
20/05/2018
Excellent shopping experience
5.00
Excellent

Date of publication
20/05/2018
Date of order
13/05/2018
20/05/2018
Always perfect
5.00
Excellent

zalando.co.uk customer reviews

zalando.co.uk

zalando.co.uk was certified by Trusted Shops on 11/01/2012.

Contact
Tamara-Danz-Str. 1
10243 Berlin
Germany
Contact and Help information
Owner
Zalando SE
Postfach 1 15 01
10115 Berlin
Germany
Trade register
Amtsgericht Charlottenburg Berlin HRB 158855
Authorized representative
Robert Gentz, David Schneider, Rubin Ritter
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with zalando.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.