Certificate for zalando.co.uk

No. X805CCA4B0BC6EEE189CA8B1E6955533B
 

Approved on
11/01/2012
Valid until
10/01/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for zalando.co.uk



Excellent

4.71/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,239 Trusted Shops reviews collected in the last 12 months.
In total, zalando.co.uk has already collected 11,433 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/11/2018
Date of order
26/10/2018
19/11/2018
Sehr professionelle Bedienung und die Waren sind in einwandfreiem Zustand angekommen.
5.00
Excellent

Date of publication
17/11/2018
Date of order
25/10/2018
17/11/2018
Excellent
5.00
Excellent

Date of publication
15/11/2018
Date of order
14/10/2018
15/11/2018
The order turned up in good time. Love the jacket, my only criticism is that its a bit short in the body for me, I'm 5 foot 9, but still keeping it.
5.00
Excellent

Date of publication
15/11/2018
Date of order
07/11/2018
15/11/2018
Great company to deal with. Good prices and quick delivery.
5.00
Excellent

Date of publication
14/11/2018
Date of order
07/11/2018
14/11/2018
Excellent service, delivery was on time
5.00
Excellent

Date of publication
14/11/2018
Date of order
06/11/2018
14/11/2018
The boots I ordered were beautiful and nicely wrapped and presented. Service was great and efficient.
5.00
Excellent

Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
Good product and speedy delivery
4.67
Excellent

Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
I wasn't happy at all having had to wait for 45 minutes for the store to open as it was closed. This has occurred on numerous occasions..
1.00
Very Poor

zalando.co.uk replies: 14/11/2018
Hi there, we don't have any physical shops. Maybe you're referring to a Hermes ParcelShop? If so, please get in touch and provide some details - we'll be happy to help. During the checkout process on Zalando.co.uk, you can pick an alternative ParcelShop if you wish, and all of the opening times can be seen below the address. Best wishes, Your Zalando Team

Date of publication
13/11/2018
Date of order
05/11/2018
13/11/2018
Delivery bang on time. Jacket looks great quality and fits really well ... just the right length. Haven’t worn it yet but don’t expect to be disappointed. I am returning another item and it was really straightforward arranging this.
4.00
Good

Date of publication
13/11/2018
Date of order
04/11/2018
13/11/2018
EXCELLENT I LOVE THIS SHOP EVERYTHING I BUY IS ALWAYS PERFECT AND FITS GREAT BEST SHOP EVER
5.00
Excellent

Date of publication
13/11/2018
Date of order
05/11/2018
13/11/2018
Very good service and pleased with item packed very well fast delivery
5.00
Excellent

Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
I was pleasantly surprised that the top looked so good as it was a very reasonable price
5.00
Excellent

Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
All items in my order arrived quickly and well packaged. Had to return one item as not suitable but quick and easy to return with no issue.
5.00
Excellent

Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
Excellent service and delivery - extremely happy with the service received.
5.00
Excellent

Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
First Class
5.00
Excellent

Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
Goods delivered promptly and in good condition
5.00
Excellent

Date of publication
13/11/2018
Date of order
05/11/2018
13/11/2018
Delivered early, amazing prices, good collection, although a few defects with the product but brilliant and friendly customer service. Good experience
4.67
Excellent

Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
quik
5.00
Excellent

Date of publication
12/11/2018
Date of order
05/11/2018
12/11/2018
Absolutely excellent transaction, everything went through smoothly.
5.00
Excellent

Date of publication
12/11/2018
Date of order
05/11/2018
12/11/2018
This is the second time I have shopped here
Great prices quick delivery and good customer service
Will definitely be back
5.00
Excellent

Date of publication
12/11/2018
Date of order
04/11/2018
12/11/2018
Everything was perfect, especially the jacket
5.00
Excellent

Date of publication
12/11/2018
Date of order
05/11/2018
12/11/2018
excellent customer service
5.00
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
Shopping with zalando is usually very good and was this time. I will shop with them again and have recommended to my daughter a couple of days ago.
5.00
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
As usual great clothes and great prices.
5.00
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
Every thing good
5.00
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
I'll be back again
5.00
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
Excellent
5.00
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
Fantastic quality.
5.00
Excellent

Date of publication
10/11/2018
Date of order
03/11/2018
10/11/2018
Great price and fast delivery.
5.00
Excellent

Date of publication
10/11/2018
Date of order
03/11/2018
10/11/2018
Good
5.00
Excellent

Date of publication
10/11/2018
Date of order
03/11/2018
10/11/2018
My go to website I love it Superb range and different from the general high street. Great brand names and quality clothes with excellent prices. I recommend it to all my friends.
5.00
Excellent

Date of publication
10/11/2018
Date of order
03/11/2018
10/11/2018
Excellent company
5.00
Excellent

Date of publication
10/11/2018
Date of order
12/10/2018
10/11/2018
Great shop
5.00
Excellent

Date of publication
10/11/2018
Date of order
03/11/2018
10/11/2018
Excellent the only thing they need to be aware that box that products are packed are coming semi-damaged
5.00
Excellent

Date of publication
10/11/2018
Date of order
03/11/2018
10/11/2018
Excellent
5.00
Excellent

Date of publication
10/11/2018
Date of order
02/11/2018
10/11/2018
Zalando have good prices and free delivery and returns. It's a win, win from a customer perspective
4.33
Good

Date of publication
10/11/2018
Date of order
03/11/2018
10/11/2018
Excellent communication, kept advised of progress all the way to delivery, which was quick. Very good.
5.00
Excellent

Date of publication
10/11/2018
Date of order
02/11/2018
10/11/2018
Blessed
5.00
Excellent

Date of publication
10/11/2018
Date of order
03/11/2018
10/11/2018
Efficient service
5.00
Excellent

Date of publication
10/11/2018
Date of order
02/11/2018
10/11/2018
First time using Zalando and I was very impressed. Competively priced, free delivery, free returns what’s not to like? Dress arrived within 2 days, fantastic service. Would definitely use again
5.00
Excellent

zalando.co.uk customer reviews

zalando.co.uk

zalando.co.uk was certified by Trusted Shops on 11/01/2012.

Contact
Tamara-Danz-Str. 1
10243 Berlin
Germany
Contact Zalando
Owner
Zalando SE
Postfach 1 15 01
10115 Berlin
Germany
Trade register
Amtsgericht Charlottenburg Berlin HRB 158855
Authorized representative
Robert Gentz, David Schneider, Rubin Ritter
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with zalando.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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