Certificate for zalando.co.uk

No. X805CCA4B0BC6EEE189CA8B1E6955533B
 

Approved on
11/01/2012
Valid until
10/01/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

2,987 reviews


4.59

Excellent

4.59 /5.00

Rating categories

Delivery (2,958) 4.54
Goods (2,907) 4.65
Customer service (2,907) 4.57


Overall rating4.59
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 5,921 reviews have been collected.

Customer reviews

   
Very good value and delivery was very quick.....a happy customer
5.00
Excellent

Quality product at an excellent price.
5.00
Excellent

I have given 5 stars as delivery and customer service are excellent. and although the boots I purchased were a bargain buy I did have to return them as they did not fit.
5.00
Excellent

Satisfied, good quality.
4.33
Good

Good
5.00
Excellent

I wasn't sure weather to use this website as I never heard of it before but it's said free return so I throught would could go wrong , I ordered Nike Stephen janoskies in the kids shoes as they had my size in kids and the price was very cheap and the product was amazing the only bad thing was that they didn't tell you a expected delivery time but I emailed them and I had a very quick reply ,
4.67
Excellent

Very happy with purchase love this website.
5.00
Excellent

Arrived on time as described
4.67
Excellent

Zalando the best)))
5.00
Excellent

I had to return the item because of the size was smaller. I am still waiting for my refund. It is now 11 days since I posted the item back.
4.00
Good

Good
5.00
Excellent

great quick service.
5.00
Excellent

Excellent priced trainers and really comfortable, quick process and delivery
5.00
Excellent

Very lovely and comfy boots. ZALANDO customer service very organized and helpful. I have bought bigger size and sent back them . I still wanted buy another pair.When I look on website offer gone and boots had a different price it was more expensive. I have sent letter to the customer service and explain the situation. They was very helpful. I have bought boots the same price. Many thanks xx Olena
5.00
Excellent

Fantastic service.
5.00
Excellent

Zalando are great I buy a lot of products from zalando very good service all round they is nothing they have not got.
4.67
Excellent

Bought these ankle boots to wear to my sons wedding - with the 'cut out' front they look smart but will be able to wear them with jeans after the event. Very pleased when I tried them on. Thank you
5.00
Excellent

yes
5.00
Excellent

Every time I've bought from Zalando I have been happy with every part of their service. A happy customer. Thank you
5.00
Excellent

satisfied
4.33
Good

Love my vans ,a good fit . Easy to use site free delivery and returns. 10/10
5.00
Excellent

Fabulous fabulous Fabulous so pleased with all purchases.
5.00
Excellent

Excellent service. Had to return because wrong size but this was very straightforward. Refunded promptly.
5.00
Excellent

Easy to use website, great price and quick delivery. Would recommend and use again
5.00
Excellent

Why you don't send vauchers with the purchase anymore
4.67
Excellent

ALL GOOD
4.67
Excellent

No Quibble returns policy
5.00
Excellent

excellent service, and i am happy with my purchase.
4.33
Good

Great tee shirt
5.00
Excellent

Excellent product, excellent price, super fast delivery. Thanks
5.00
Excellent

Very impressed with the service - shame that one of the products did't fit. Would recommend
5.00
Excellent

What can I improve on they are a fantastic company to do business with fast service well packed excellent looking and most comfortable absolutely accurate to size wouldn't go any where else ordered 4 pairs to make sure I got them before they went out of stock thank you Zalando will be back
5.00
Excellent

everything was perfect, like always
Perfect is perfect....ther is nothing else to say
My way to shop....

Thank you very much for your perfection
5.00
Excellent

Very satisfied with all the products and service
5.00
Excellent

Always a good shopping experience with Zalando, can't fault them.
5.00
Excellent

I enjoy buying from Zalando because they have an extensive range of brands and good offers/sales.
I like the simplicity of returning items and the fact that you have 100 days to return your goods if you change your mind.
I have recommended Zalando to many of my friends and family.
4.67
Excellent

excellent
5.00
Excellent

Will definitely be buying from here again
5.00
Excellent

I spoke to a lady on the phone, very pleasant,very helpful. Delivery arrived before i expected,goods excellent,I will definitely buy again.
5.00
Excellent

Very happy with everything I have purchased from you website thank you
5.00
Excellent

zalando.co.uk customer reviews

zalando.co.uk

zalando.co.uk was certified by Trusted Shops on 11/01/2012.

Contact
Tamara-Danz-Str. 1
10243 Berlin
Germany
service@zalando.co.uk
zalando.co.uk

Owner
Zalando SE
Postfach
11501 Berlin
Germany
Trade register
Amtsgericht Charlottenburg Berlin HRB 158855
Authorized representative
Robert Gentz, David Schneider, Rubin Ritter
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with zalando.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.