Certificate for zalando.co.uk

No. X805CCA4B0BC6EEE189CA8B1E6955533B
 

Approved on
11/01/2012
Valid until
10/01/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for zalando.co.uk



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 25 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 9,192 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I am never disappointed when making a purchase on Zalando. -Absolutely love this site for shoes
5.00
Excellent

Thank you & Good Luck
5.00
Excellent

Really pleased with skirt , excellent quality and amazing value.
5.00
Excellent

Love these shoes.
5.00
Excellent

Everything involved with purchases was excellent, products, packaging and overall shopping experience - excellent Thank you.
5.00
Excellent

Lovely products. Well made and attractively presented. Absolutely love the earrings and get lots of compliments. Cant wait for the warm weather to wear my trousers
5.00
Excellent

It is the first time using your site and have substantially placed another order.
5.00
Excellent

Good value for money
5.00
Excellent

Last order still not been delivered over 4 days late and tracking has not been updated for the last three days
3.00
Fair

Good quality socks bought at an excellent sale price.
5.00
Excellent

good service and good products
4.67
Excellent

Positive experience shopping with Zalando. Prompt dispatch and delivery. No problem with return and refund. Customer service replied promptly when required.
5.00
Excellent

Excellent
5.00
Excellent

Great fast delivery and fab products
5.00
Excellent

Very good
5.00
Excellent

Excellent fast service and excellent quality product.
5.00
Excellent

Excellent,perfect.
5.00
Excellent

Excellent customer service.Good communication. Thx
5.00
Excellent

Great boots, great colour, great heal height, supper comfortable
5.00
Excellent

5 star service
5.00
Excellent

Clearly not a very serious company.

I would argue that the customers service is there just to lie straight in your face about the simplest of things such as "where is my order?"... which was supposed to ship in 2 business days. I don't even remember last time I had a problem like this when buying online. Definitely the worst and utmost ghastly online shopping experience one can ever have.
1.00
Very Poor

zalando.co.uk replies: 06/09/2016
Thank you for your review. I am very sorry that you have not received your order. We are currently investigating the status of your delivery with our delivery partner, and will let you know as soon as we have an update. I'm really sorry that you have had a poor experience with us, and we are working to get this resolved asap. Kind regards, Team Zalando UK

Great sevice and clothes will use again.
5.00
Excellent

Saw, liked, reminded, ordered, paid, delivered

Perfect. Unique, Great Range & No Fuss.
5.00
Excellent

Easy process, fast delivery, excellent packaging and quality goods
5.00
Excellent

Smooth shopping experience as usual - many thanks
5.00
Excellent

zalando.co.uk customer reviews

zalando.co.uk

zalando.co.uk was certified by Trusted Shops on 11/01/2012.

Contact
Tamara-Danz-Str. 1
10243 Berlin
Germany
service@zalando.co.uk
zalando.co.uk

Owner
Zalando SE
Postfach 1 15 01
10115 Berlin
Germany
Trade register
Amtsgericht Charlottenburg Berlin HRB 158855
Authorized representative
Robert Gentz, David Schneider, Rubin Ritter
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with zalando.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.