Certificate for zalando.co.uk

No. X805CCA4B0BC6EEE189CA8B1E6955533B
 

Approved on
11/01/2012
Valid until
10/01/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for zalando.co.uk



Excellent

4.74/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,778 Trusted Shops reviews collected in the last 12 months.
In total, zalando.co.uk has already collected 10,972 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/09/2018
Date of order
15/09/2018
23/09/2018
I love this shop
5.00
Excellent

Date of publication
22/09/2018
Date of order
15/09/2018
22/09/2018
Great pair of shoes, vibrant colours and unusual design, love it
5.00
Excellent

Date of publication
22/09/2018
Date of order
14/09/2018
22/09/2018
Delivery was fast. Product was as expected. Thank You Zalando
5.00
Excellent

Date of publication
21/09/2018
Date of order
14/09/2018
21/09/2018
Excellent speedy service, with free returns.
5.00
Excellent

Date of publication
21/09/2018
Date of order
14/09/2018
21/09/2018
Excellent
5.00
Excellent

Date of publication
21/09/2018
Date of order
14/09/2018
21/09/2018
No point in paying more expensive for shipping as it comes fast enough order a 3 1/2 and I'm a size 3 shoes are comfy but hard to get on but I am pregnant so that could be due to that they look exactly like photo and are good quality.
5.00
Excellent

Date of publication
21/09/2018
Date of order
14/09/2018
21/09/2018
Fantastic service
5.00
Excellent

Date of publication
21/09/2018
Date of order
11/09/2018
21/09/2018
great
5.00
Excellent

Date of publication
20/09/2018
Date of order
13/09/2018
20/09/2018
Great company, everything is made easy and they are fast at getting orders out. Highly recommended
5.00
Excellent

Date of publication
20/09/2018
Date of order
13/09/2018
20/09/2018
Great value and service Thank you
5.00
Excellent

Date of publication
20/09/2018
Date of order
13/09/2018
20/09/2018
Customer service unbelievable- best
5.00
Excellent

Date of publication
19/09/2018
Date of order
10/09/2018
19/09/2018
Love zalanfo
5.00
Excellent

Date of publication
19/09/2018
Date of order
11/09/2018
19/09/2018
Great service Thanks
5.00
Excellent

Date of publication
19/09/2018
Date of order
12/09/2018
19/09/2018
Delivered when said. Kept up to date with the tracking system Zalando uses. Jeans fitted perfect. Will definitely use Zalando again

COYBIG
5.00
Excellent

Date of publication
19/09/2018
Date of order
12/09/2018
19/09/2018
.cfvv
5.00
Excellent

Date of publication
19/09/2018
Date of order
12/09/2018
19/09/2018
Never knew this site existed but such great genuine products at great prices
5.00
Excellent

Date of publication
19/09/2018
Date of order
04/09/2018
19/09/2018
Require a refund. Customer Services were great. Refund very prompt
5.00
Excellent

Date of publication
19/09/2018
Date of order
12/09/2018
19/09/2018
Very good service.
5.00
Excellent

Date of publication
18/09/2018
Date of order
11/09/2018
18/09/2018
Excellent product and great service
5.00
Excellent

Date of publication
18/09/2018
Date of order
11/09/2018
18/09/2018
Good
4.33
Good

Date of publication
18/09/2018
Date of order
11/09/2018
18/09/2018
Always prompt, efficient- just great service
5.00
Excellent

Date of publication
18/09/2018
Date of order
11/09/2018
18/09/2018
Very quick & sufficient - Love the product
5.00
Excellent

Date of publication
18/09/2018
Date of order
11/09/2018
18/09/2018
I gave all star ratings because I cannot fault this company and wish others were as good .
5.00
Excellent

Date of publication
18/09/2018
Date of order
10/09/2018
18/09/2018
Hgffgjhugfrf
5.00
Excellent

Date of publication
18/09/2018
Date of order
10/09/2018
18/09/2018
Impressed
5.00
Excellent

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Quick delivery, love my bag thank you
5.00
Excellent

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Good allround
5.00
Excellent

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Excellent service from order to delivery to my doorstep. No complain.
1.00
Very Poor

zalando.co.uk replies: 18/09/2018
Thank you for your kind words, I noticed you have given 1 star is there anything we can do to help?

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
I must comemend zalando for their quality shirt I just purchased fits great and well manufactured to the highest standard also for Hermes and DHL for the speed if their delivery service from Germany to Londonderry in Nireland outstanding considering the travel distance and finally the customer service extreamly helpful to look after their customer A big sincere thanks
5.00
Excellent

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Great service, delivery and quality product as always
5.00
Excellent

Date of publication
17/09/2018
Date of order
09/09/2018
17/09/2018
Happy
5.00
Excellent

Date of publication
17/09/2018
Date of order
07/09/2018
17/09/2018
Quick delivery
5.00
Excellent

Date of publication
17/09/2018
Date of order
09/09/2018
17/09/2018
Easy and quick shopping , perfect description of the item
5.00
Excellent

Date of publication
16/09/2018
Date of order
09/09/2018
16/09/2018
Good quality. Good price and good delivery.
5.00
Excellent

Date of publication
16/09/2018
Date of order
08/09/2018
16/09/2018
The overall experience of shopping with Zalando was excellent.. This includes use of website, contacting customer service, items delivery hence the 5 star rating. I highly recommend shopping on Zalando.
5.00
Excellent

Date of publication
16/09/2018
Date of order
08/09/2018
16/09/2018
Quick delivery
Product as described
5.00
Excellent

Date of publication
16/09/2018
Date of order
08/09/2018
16/09/2018
excellent
5.00
Excellent

Date of publication
15/09/2018
Date of order
08/09/2018
15/09/2018
Speedy efficient delivery. Goods as described and of good quality. Delighted.
5.00
Excellent

Date of publication
15/09/2018
Date of order
08/09/2018
15/09/2018
Very good
5.00
Excellent

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
Simple order process. Efficient tracking system and swift delivery
5.00
Excellent

zalando.co.uk customer reviews

zalando.co.uk

zalando.co.uk was certified by Trusted Shops on 11/01/2012.

Contact
Tamara-Danz-Str. 1
10243 Berlin
Germany
Contact Zalando
Owner
Zalando SE
Postfach 1 15 01
10115 Berlin
Germany
Trade register
Amtsgericht Charlottenburg Berlin HRB 158855
Authorized representative
Robert Gentz, David Schneider, Rubin Ritter
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with zalando.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.