Certificate for zalando.co.uk

No. X805CCA4B0BC6EEE189CA8B1E6955533B
 

Approved on
11/01/2012
Valid until
10/01/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

8,815 reviews


4.73

Excellent

4.73 /5.00

Rating categories

Delivery 4.73
Goods 4.72
Customer service 4.74


Overall rating 4.73
The score is calculated based on the 3,980 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 8,815 review have been collected.

Customer reviews

   
excellent professional service, thank you
5.00
Excellent

Very satisfied. Was really surprised how quickly the items arrived, also the shoes and dress are exceptional value for money, and looks great as well. Was commented on the shoes, that I have now purchased 2 more pairs. THEY ARE SO COMFORTABLE. GREAT BUY
5.00
Excellent

The bag is very soft l like it
5.00
Excellent

Lovely shoes. Fast delivery.
5.00
Excellent

You did very well but the product wasn'the right for me . I sent it back. I am looking for a different sort of trainers.
5.00
Excellent

Fast, easy, reliable. Thanks
5.00
Excellent

everything was fine
5.00
Excellent

First time I shopped at Zalando and it was a very good experience.

I missed the delivery couple of times and that is why I have given 4 stars each for Delivery and Customer Service as if was not there they could have given me a ring.

But

Overall I am satisfied with the product and price.

Nike Air Max are the best when it comes to comfort.

And

Zalando had the best prices.
4.33
Good

I will order net time
5.00
Excellent

Great service
5.00
Excellent

Fast delivery, so I was very happy with that :)
5.00
Excellent

Yes good services
5.00
Excellent

Very nice boots would recommend
5.00
Excellent

very satisfied and kept well informed of delivery
4.00
Good

Promt delivery unfortunaly had to return item but returning was easy and money were in my account within one week.
5.00
Excellent

Brilliant service
5.00
Excellent

I'm very pleased with the rucksack, nice and light and the right size.
5.00
Excellent

Very satisfying experience purchasing with Zalando.

Simple & quick delivery to nearby store.

Look forward to next time.
5.00
Excellent

Extremely satisfied
5.00
Excellent

Yes
4.33
Good

very satisfied
5.00
Excellent

I m very happy with this purchase
5.00
Excellent

Totally happy with service provided by zalando
4.67
Excellent

Happy with my order, will definitely order again.
4.33
Good

This is a well-styled jacket. Fits well and 'looks good'. Just what I was hoping for...
5.00
Excellent

Very efficient ordering and delivery. Product perfect.
5.00
Excellent

first rate service and post
5.00
Excellent

very good service, delivery and shoes

would buy again
5.00
Excellent

Great
5.00
Excellent

Loved the trainers, good price speedy delivery, 1st time i'v used this website but will definitely be using again.
5.00
Excellent

Excellent service thank you
5.00
Excellent

clothing not as expected BUT shoes are always just right
3.67
Good

Many thanks
5.00
Excellent

fantastic boots, good fit
5.00
Excellent

Zalando are always excellent, especially when on sale. Act quick though, prices tend to fluctuate regularly, so if you see a bargain, grab it before it goes
5.00
Excellent

Although the items were excellent, I was very disappointed with the sizing. I ordered size 10D but received 12D on two occasions. On my third attempt I ordered 8D and this arrived bearing the label 10D and these items were excellent.
5.00
Excellent

The shoes came within the expected time and arrived in good condition. I was kept informed efficiently about the progress of the order. Good service.
5.00
Excellent

Satisfied and quick delivery
5.00
Excellent

excellent :)
5.00
Excellent

Having got arward size feet 2:5 I found my favourite Gabor brand on your website in my size shoe what a find Lots of humoured updates on my delivery which was quick and efficient I was able to get it delivered to my local newsagents
5.00
Excellent

zalando.co.uk customer reviews

zalando.co.uk

zalando.co.uk was certified by Trusted Shops on 11/01/2012.

Contact
Tamara-Danz-Str. 1
10243 Berlin
Germany
service@zalando.co.uk
zalando.co.uk

Owner
Zalando SE
Postfach 1 15 01
10115 Berlin
Germany
Trade register
Amtsgericht Charlottenburg Berlin HRB 158855
Authorized representative
Robert Gentz, David Schneider, Rubin Ritter
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with zalando.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.