Certificate for zalando.co.uk

No. X805CCA4B0BC6EEE189CA8B1E6955533B
 

Approved on
11/01/2012
Valid until
10/01/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for zalando.co.uk



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,385 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 9,183 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great sevice and clothes will use again.
5.00
Excellent

Saw, liked, reminded, ordered, paid, delivered

Perfect. Unique, Great Range & No Fuss.
5.00
Excellent

Easy process, fast delivery, excellent packaging and quality goods
5.00
Excellent

Smooth shopping experience as usual - many thanks
5.00
Excellent

Great service; easy to get through the site and select; wide selection and great delivery cost and timing. Really pleased and will be a returning customer.
5.00
Excellent

1dt class service all round
5.00
Excellent

Was very satisfied but I wasn't informed via text or email that my product had arrived before I got home.
4.33
Good

There is a lot of clothes etc available which is good,
I have always been dealt with quickly whenever i have had to use customer service
quite often when you order you receive a promotional code to use on next order
Site is updated quite often. This is usualy my first website i check when looking for something
no complaints.
4.00
Good

great
5.00
Excellent

Very happy with purchase.
5.00
Excellent

Contacted the customer service team pre-order and their reply was very prompt and helpful. Order process was easy, fast, and so was the delivery. Would definitely buy from Zalando again.
5.00
Excellent

Good quality , fast delivery
4.00
Good

Excellent 5 product and service
5.00
Excellent

The transaction was successful. I recommend to all potential customers.
5.00
Excellent

Love the product and I love you
5.00
Excellent

Excellent all round. Needed these shoes on shirt notice and delivered on time. No hassle and she said "yes"
5.00
Excellent

Excelente producto, lo recomiendo
5.00
Excellent

Excellent service and huge range of products
5.00
Excellent

Michael Kors Ring is perfect; Beautiful.

Michael Kors handbag beautifully made but a bit smaller than I expected.. Lovely colour.
5.00
Excellent

Fabulous company to deal with x
5.00
Excellent

Very satisfied with my buy and definitely will recommend to friends.
5.00
Excellent

Great Item, fast and speedy delivery
5.00
Excellent

Brilliant product, quick free delivery & great bargain
5.00
Excellent

I highly recommend
5.00
Excellent

very satisfied, could I get more discount codes so I can spend more money please
5.00
Excellent

the product was nice as it seems in the pics
4.00
Good

Great products at low prices
5.00
Excellent

Very fast delivery and love the item
5.00
Excellent

Good product.Quick delivery
5.00
Excellent

Very fast delivery and great item.
5.00
Excellent

very satisfied
5.00
Excellent

Great quality, stylish sandal. Lovely colour and very comfortable. Highly recommend this item. Delivery can be slow.
4.67
Excellent

Again Zalando has given us a super deal on these trainers. They were for one of our Granddaughters who is 13 years old and she adores them. The entire process of ordering and delivery is fantastic and the goods were delivered in high quality packaging too.
10 out of 10 again for you Zalando and please continue to give us these special deals and we will continue to buy from you.
Thank you
5.00
Excellent

jacket was supposed to be a 48" chest,it was so small i couldn't even get my arms in,trying to get a refund,that's a joke,it takes forever.
1.67
Poor

zalando.co.uk replies: 27/05/2016
Thank you for your review. I am very sorry that the jacket was not suitable. I can see that the refund has been processed, and that we are currently investigating with the finance department to obtain a proof of refund for you to pass to your bank in order to locate this transaction. We will email you as soon as we have this. I apologise for the inconvenience caused, and appreciate your patience.

Asics fit perfectly, am not so sure about the colour. I expected it to be lighter, it looks to me like a very pale green.
Again, delivery by Hermes courier not great, keeps leaving parcels in strange places (bin; under the bench; behind the house etc) He has been told several times not to do so, but takes no notice.
3.00
Fair

Very good service .beautiful boots.
5.00
Excellent

Lovely colour
5.00
Excellent

I am satisfy
5.00
Excellent

Very satisfied with purchase and customer service.
5.00
Excellent

Am so happy
5.00
Excellent

zalando.co.uk customer reviews

zalando.co.uk

zalando.co.uk was certified by Trusted Shops on 11/01/2012.

Contact
Tamara-Danz-Str. 1
10243 Berlin
Germany
service@zalando.co.uk
zalando.co.uk

Owner
Zalando SE
Postfach 1 15 01
10115 Berlin
Germany
Trade register
Amtsgericht Charlottenburg Berlin HRB 158855
Authorized representative
Robert Gentz, David Schneider, Rubin Ritter
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with zalando.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.