Certificate for zalando.co.uk

No. X805CCA4B0BC6EEE189CA8B1E6955533B
 

Approved on
11/01/2012
Valid until
10/01/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

3,746 reviews


4.71

Excellent

4.71 /5.00

Rating categories

Delivery (3,722) 4.71
Goods (3,687) 4.71
Customer service (3,645) 4.72


Overall rating 4.71
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 7,975 reviews have been collected.

Customer reviews

   
Very good service and great product
5.00
Excellent

Very satisfied
5.00
Excellent

I cant stop shopping with you guys. Tremendously outstanding and a wonderful experience
5.00
Excellent

Delivery good, goods and quality really good although my true religion tracksuit part of stitching was a little loose on the leg.
To be honest I can't stop buying from this site. Sucker for designers and my only groan is once you shop you can't stop... Love it
Not had to contact customer service though.
I've never received a discount code though considering I spend loads every month with t
4.67
Excellent

Always happy with zalando
5.00
Excellent

Brilliant customer service but product smelled musti and no matter what I do I cant get rid of it. That's very bad for a very expensive pair of boots,
3.67
Good

I ordered 2 bags I received one I was told the weekend bag was out of stock and was given a refund apparently it was a stock take error, however you can still order the bag as on your site it says in stock. I have also been sent an email asking me to review the out of stock bag
2.33
Poor

zalando.co.uk replies: 08/02/2016
Thank you for your review. I am very sorry that your full order was not able to be delivered due to a logistic error. We have raised this to our warehouse team to improve our services. I can see that the bag is back in stock, and have emailed you a voucher code to apologise for this inconvenience. Kind regards, Team Zalando UK

THE 2 COATS I BOUGHT WAS PERFECT SIZEING CUSTOMER SERVICE WAS VERY HELPFULL EXCELLENT.GJD
5.00
Excellent

Great delivery and well packaged. Really good 'wellie bobs' this is my second pair. Thank you.
5.00
Excellent

Yes
5.00
Excellent

Can't fault anything,my order came 4 days later, and I'm really happy,Thank you Zalando
5.00
Excellent

Great as always
5.00
Excellent

Good
4.67
Excellent

Delivery is second to non but the company Hermes has to put cards in the letterboxes to let the customer know where the parcel is Not wedged in the door to be blown away

The goods lve bought and kept are also second to non for price and quality.

On the very odd occasion l have had to get in touch with Customer Service they are excellent all round.
4.00
Good

one of my favourite online shops - well programmed, with good filters and every item well presented; wide range of brands for every pocket.
5.00
Excellent

Very happy with service and product Thanks a lot
5.00
Excellent

i WILL BE DEALING WITH YOU AGAIN
5.00
Excellent

perfect deal
5.00
Excellent

My hisband love them boxer very good quality i would shop again excellent service
5.00
Excellent

Beautiful cardigan, excellent service
5.00
Excellent

I was completely satisfied with my order which came on time and in immaculate condition
5.00
Excellent

Iv been satisfy with the service above . My experience is that I find it very difficult using the site to return an item .overhall the service is exicelent
5.00
Excellent

this jacket is lovely I recommend 5
5.00
Excellent

Very good products
Quick delivery
5.00
Excellent

The delivery company just threw the goods over our gate and left them sitting in a puddle. Not impressed. Luckily the outer packaging kept them dry, so no damage.
4.00
Good

Outstanding service. Really helpfull & understanding. No complaints about anything.
5.00
Excellent

100. Rating
5.00
Excellent

Very good overall
4.00
Good

got them in the sale so really good value, 2nd time ive used Zalando - so far im impressed
5.00
Excellent

Very happy with services. Delivery fast and courier was very nice. And of course my designer bag is superb
5.00
Excellent

just great like always.
5.00
Excellent

Very good delivery and very fast
5.00
Excellent

Loved the purse. Delivery excellent
5.00
Excellent

Very satisfied
5.00
Excellent

Great trainers at an excellent price Quick delivery
5.00
Excellent

LOVELY DRESS MY DAUGHTER LOVE IT
5.00
Excellent

Quick fast delivery, trousers fit perfect would recommend to other friends.
5.00
Excellent

I haven't started to use yet, I tried on and feels a bit tighter than my Chuck Taylors, but still good and very practical with the black part on the front because I work in a school and the children end up on my feet regularly, but my favourite colour is white and it is actually best of both parts, looks good with black trousers and white top, not to mention my yellow jumper :-) Zalando is good
4.67
Excellent

Great
5.00
Excellent

Great value, really fast service (often quicker delivery than when I am ordering goods from here in the UK).
5.00
Excellent

zalando.co.uk customer reviews

zalando.co.uk

zalando.co.uk was certified by Trusted Shops on 11/01/2012.

Contact
Tamara-Danz-Str. 1
10243 Berlin
Germany
service@zalando.co.uk
zalando.co.uk

Owner
Zalando SE
Postfach
11501 Berlin
Germany
Trade register
Amtsgericht Charlottenburg Berlin HRB 158855
Authorized representative
Robert Gentz, David Schneider, Rubin Ritter
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with zalando.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.