Review summary
Customers overwhelmingly report that the device effectively prevents cats from bringing prey into the house, and most users find installation to be straightforward and quick. Many appreciate the app's notifications and the AI's learning ability, with several noting that the device is worth its price due to its effectiveness. Some users experience issues with fitting or mounting the device, and there are occasional complaints about adhesive pads, mounting, or power supply. The app receives criticism for glitches, false positives or negatives, as well as wishes for a desktop version and better camera clarity. Customer support receives mixed reviews, with some finding it helpful while others are frustrated by slow or absent responses. Delivery speed and communication are also cited as areas needing improvement, and some customers wish that accessories were included given the device's cost.
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How Trusted Shops prevents fake reviewsReviewsZeroMOUSE UK
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(114)
Verified
Like:
- small additional device, attachable to existing catdoor
- App: with notification is good
- App: the videofeeds for rating are good quality
- seems to work so far
Dislike:
- Problems initializing device (long answer time from support). No useful FAQ for standard problem.
Verified
Zero Mouse has really helped us. Not a single mouse got through. Our cat has now learned not to bring any more mice home. We are extremely satisfied with Zero Mouse. A truly excellent invention. We would buy it again in a heartbeat.
Verified
Not too impressed with this camera especially for the price - We have 3 cats and it often stops one of them coming in as it has detected prey but the photos clearly show no prey - it has stopped several prey from entering the house but had a pile outside the door - A few have also been let in! The wifi connection is poor very often we have critical and medium showing. Review written around a month after installing as thought it might be initial but problems have carried on
Reply from ZeroMOUSE UK
Thank you for your feedback.
A stable WiFi connection is very important for reliable performance, so we recommend improving the WiFi signal near the flap if possible.
We also recommend contacting our support team. With some cats, individual adjustments are needed so the system works optimally for their specific behavior.
Many thanks,
Your ZeroMOUSE™ Team 🐾
Verified
Great product. Has stopped a variety of wildlife from being brought into my house - not one incident since installed!!
Some odd glitches such no longer registering the cat leaving (which it specifically logged at first) but overall a great success. Thank!!
Verified
It works really well but I have problems keeping it in place. I had to use double sided tape and if it is too thick it is too high and won’t allow the flap to open.
Verified
Excellent has resolves our rodent situation and our cat can come into the house anytime now not just restricted to one room, it was just a bit slow delivery and think you should provide the adapter at the cost as high
Verified
It works! 8 attempts at bringing prey into the house have been foiled. A superb bit of kit.
A larger and much stronger adhesive pad to stick the unit to the cat-flap would be a great improvement to setting it up.
Verified
Does the job beautifully but keep it clean
It was easy to fit and I like the fact that the app is free. It’s been very effective since it was installed and gives me peace of mind.
The only thing which I need to stay on top of is keeping the camera clean daily as it gets quite grubby and can affect the AI decision making.
Verified
It's still early days - worth every penny
It's still early days, as the AI is only at 6%. My cat is completely black and I think this is causing the AI to take longer to detect when he is leaving so getting a lot of "Inconclusive" reading, but it has detected every single prey. I know this item is expensive but in my opinion worth every penny.
Verified
Love seeing the "feed", filled with cute cat-noses as they pass.
Once wired up it works great. Setup was so simple I was uncertain if I had everything I needed configured.
Biggest issue was providing a discrete way to wire up power.
Verified
Zero mouse works well most of the time, it has stopped my cat entering on 2 occasions with a rat. It has however been inconclusive with birds and allowed entry. I think this was because no feet/beak were captured, the bird was sideways in his mouth.
Overall I am very pleased.
Verified
I like that it has stop prey, but it confuses my cats markings with prey looking her out!
I like that it has stopped the cats bringing in mice. Its camera isn’t of great clarity as unfortunately it blocks my tortoiseshell cat as her markings it reads as prey. It doesn’t recognise the cats underbelly’s when they exit. I would like a much better camera and one that is colour not black and white.
Verified
Great idea that really works! Easy to install and has been worth every penny giving me peace of mind that my adorable cat will not be able to bring in prey to the house. That is priceless 🤩
Verified
Great product and a complete game changer for owner with two cats that are great hunters. Highly recommend.
Verified
A good nights sleep!
Took a few days for our cat to get used to the device and a new cat flap at the same time, but he's using it fine now. So far its stopped him from bringing in multiple mice per week. Saving us a lot of sleep!
Verified
Excellent service
Very quick delivery and great support service thought out.
The only area which could be improved is the port C connection. This could be slightly larger as it is challenging to find a long cable > 4 metres with the current type of connection.
Verified
Excellent really happy with this product stopped both my cats bring in prey
Easy to set up and use
Verified
Works perfectly straight out of the box! Easy to set up, the photos are cute and it’s so nice to not be woken up by mice in the house or worry we’ll have gifts left on the bed when we are out!
Verified
Easy to set up, and does exactly what I hoped for.. stops the cat bringing in prey! Best £££ I’ve spent in a long time . If your doubtful, and I was, just do it you will not regret it🌟🌟🌟🌟🌟
Verified
Det er en helt topp produkt. Fantastisk løsning til katteluke og 100% efektiv!! Anbefales absolutt!