agradi.co.uk

Reviews:

Nothing to complain about regarding the assortment. Wide selection of brands and price ranges. Thanks to Black Friday deals, I bought some fantastic outdoor boots from Dublin. However, the delivery service DPD is very unreliable in my area. Even now, the package was just left at the front door. It would be nice to have more choice in delivery services because it varies regionally. The boots, groom, stretchers, and horse treats: nothing to complain about, everything well-packaged and received intact.

I would have liked to give 5 stars because the customer service is really fast and helpful. \nThe first pair was the wrong size and I had to return it at my expense. In a previous review, I complained about the refund times, and the day after I posted it, the refund arrived. \nI repurchased the shoes in the right size and they arrived, but one of the boots is visibly more worn than the other. Perhaps it was a display model, I don't know, but I can't give 5 stars. It's true that they are work boots, but it's also true that the price is high enough to expect them to arrive in impeccable condition. See photo.\nFortunately, this time there were no paper catalogs in the package.

I have been ordering products for my horses from this site for a while, and my overall experience is absolutely positive. The orders are always correct, and deliveries always arrive on time. ​Recently, there was a small error in one of my orders, but the customer service was immediately very helpful and attentive, resolving the issue in a very short time. ​Only suggestion for the site: it would be useful to better clarify the payment methods, specifically stating that installment payments via PayPal are not allowed. Otherwise, an excellent point of reference. Recommended!

The whole order goes smoothly and today the blanket arrived to full satisfaction. What can be improved is the communication around the delivery. The blanket is in stock and it says that if you order before 9 p.m., it will arrive the next day. After ordering and paying, you receive all sorts of confirmations of your order from Agradi, from Shop and then from DPD. But no delivery the next day (Saturday) even though it says in the DPD confirmation Saturday delivery. Finally delivered on Tuesday. This has happened more often and is not an incident. I also see no advantage in the addition of Shop, only confusion.

Ordered something here for the first time. The order took a while to arrive. Not a disaster, as expected. At some point, I got an email stating that my order hadn't been shipped yet. That was unnecessary because I had already noticed that myself... I mainly wanted to know when it would actually be shipped. I had placed an order over €1500 and read on the website that you could choose partial delivery. I wanted that, but there was no information on how to accomplish it. I couldn't find a phone number for Agradi, nor an email address. I find this outright poor and unfriendly to customers. Delivering through DPD also causes nerves here; they inform at the earliest a day before that they will deliver tomorrow. At night, you get an indicative time. Hard to plan like this. Overall, I'm satisfied with the offer and the items ordered so far. However, there are a few items I want to return, hopefully, it won't be made too difficult for me...

I am very satisfied with Agradi! A reliable webshop with a large, clear, and organized selection for animals and their care. You can easily find what you need and there is plenty of choice. The customer service is friendly, helpful, and really thinks along with you. The delivery is also quick, and the orders are handled neatly. I appreciate being able to rely on Agradi when I need supplies for my animals. In short: a pleasant and reliable webshop with good service, a comprehensive selection, and fast delivery. I order here with confidence and can definitely recommend Agradi to other animal lovers!

I give 5 stars because the product is compliant, of good quality, easy to install, in short impeccable!!! However, the delivery is something else! Fast delivery, no problem, but a message indicating delivery on Tuesday between 10:15 and 11:20, I reschedule an appointment to make sure I don't miss the package! At 10:29, a filtered call with no message or anything, and immediately an alert indicating that after our exchange the package would be left at a pickup point!!! I know it's not you who manage the delivery, that's why I gave 5 stars. Have a nice day!

the + : speed of delivery the - : packaging of materials I ordered a box of ring insulators as well as bags of reinforced corner insulators. The box of ring insulators was completely destroyed by the bags of reinforced corner insulators (the delivery box was intact). Fortunately, all these insulators are not fragile: they did not suffer the fate of the box. But it's a shame because I had taken this packaging specifically for use in parks and for storage.

Site discovered recently while searching on the internet for a professional leaf and soil scoop. The purchased product is of excellent quality at a competitive price, and the shipping was fast. The site is very interesting and dedicated to horse enthusiasts, but also has several items, especially specific clothing, which are elegant and visually well-made. It will be considered for the purchase of other products.

They offer many excellent products, but the delivery times and quality often leave much to be desired. I give my foal a supplementary feed from VitalStyle, but the delivery times are often excessively long. Additionally, I can only order one bag at a time, and adding the shipping costs, the price becomes quite high, even though I always include other items in my orders. This time, I placed an order on November 13th and by the 29th, I still haven't received any notification that it's on its way; meanwhile, my foal has been without its supplementary feed for over a week. My foal will need this product for about another two years and if the situation continues like this, I will look for a way to import it myself. On the other hand, the attractive teal buckets systematically crack near the handles within a few weeks, something that does not happen with the black ones. It seems that these buckets have been stored for too long in too-small boxes, causing them to deform and take on an oval shape; the resulting tension around the handles has weakened the material, leading to cracks. All this is very disappointing.

At Agradi, you have a lot of choices in rider, horse, and stable supplies. Often reasonably priced and shipped very quickly. So far, you have always been able to trust their word: ordered today, at your home tomorrow. Very nice! Now, ordered salt lick stones. Very nice that it’s not one big square block, but three smaller blocks. For 3 stalls or just when one is finished ….

I had ordered a blanket, right after paying I saw that it was the wrong size. I tried to fix this but could no longer change the order, then I tried calling but the company is not reachable by phone. Through a chat box, but they couldn’t help me either and directed me to customer service, and then you receive a confirmation email that a response will be given within 10 days. Well, that doesn't help you at all. The blanket was delivered quickly the next day, but then you already know you have to return it, and the worst part is that you have to pay for the return shipping. Very disappointing for such an expensive blanket\n

Super nice store, customer for over 20 years. Now live in France on a large ranch with many horses. And still order with great satisfaction from you. Would just like more soft and fiber at once rather than one per order, that's tricky. And if you deliver Vitalbix, I wouldn't need to order anywhere else. But otherwise super nice webshop

The products are certainly okay. Transport, on the other hand, is much worse. DPD was not at the door to deliver the package. If someone rings the doorbell, my phone also rings in case no one is home. We actually have a doorbell that allows us to see who is ringing via the phone and also to talk to the people to ask, for example, to leave it in a safe place. We can see that on the day the delivery was announced, no one rang.

Only the delivery service can be improved, DPD or more specifically SEUR is a disaster!!!! I never receive any package, they send me several 'delivery attempts' but I work from home so it's impossible they tried.... There are always 'breakdowns' that 'explain the delay' and in the end I have to go to the SEUR warehouse to pick it up

The ordered product is of good quality and I am very satisfied with it. What can be improved? I ordered the product on Tuesday afternoon, it clearly stated that it would be delivered the next day. Very nice, because I needed it for Friday. Eventually, the product only arrived on Friday afternoon... Well, I was already on the road and couldn't use it then... So don't promise things you can't fulfill.

Letting the AI take over customer service completely is not feasible! I made a small mistake in the order (ordered something in the wrong size) which I immediately noticed. Unfortunately, it wasn't possible to cancel the order again, so I contacted customer service via the contact form. "Paul", the customer service AI, couldn't help me because he couldn't assign the product (something a real, thinking person would have easily done!). However, I couldn't find the article number he requested. After trying 3 times to show "Paul" the desired product and going in circles each time, I instructed him to forward this request to a human representative. That apparently didn't happen, as my product was sent in the wrong size. "Paul's" feedback was to simply exchange the product upon receipt. Unfortunately, I urgently need this hoof boot, and I don't have any time! So I'm left with no choice but to order again and pay shipping costs once more! No, that's absolutely NOT customer-friendly!

So far, I have consistently received excellent service from Agradi regarding delivery time and correct delivery of products. Last year, I had two occasions where an item broke faster than expected, and both times I was helped efficiently in record time! Really, hats off in these times when you are often sent from pillar to post!

I order very often from Agradi due to the wide selection.\nUnfortunately, shipping has recently taken longer…. My Metazoa was out over the weekend, ordered immediately but only shipped a day later. Part of the package arrived another day later, which is a shame.\nCosts are charged for returns. If an item is really bad or the wrong size, I don’t think this is right! A fly mask size pony that a draft horse can wear, like yesterday; that should be able to be returned for free.\nVery annoying that phone contact is no longer possible, that was just so convenient! Wrong saving in my opinion because that's what an online shop can differentiate itself with.

Offer, shipping, and delivery are all in order. But your 'discount system' really needs a refresh, it's downright bad. If you have a discount code for a 5% discount and also an item that is already 10% discounted, that item is directly excluded from participating in the 5% (extra) discount - strange - but I can still understand. However, if an annual subscription for free shipping regardless of the order amount is then taken out, and you place an order for 16,- with a 5% discount code you got, for example, from an affiliated association, shipping costs are then cheerfully charged. I am at that moment cheaper without the 5% discount code than with it,... Unbelievably bad and actually also a bit misleading. In the past, I also had several vouchers of 7.50 or 15,- but those were converted into points by you due to a change, and I also find that strange because I can't redeem the points at the shopping cart, I have to spend them on articles you've defined and which you usually have little to nothing to do with. In short, you really need to look at this whole system because it's one of the reasons why I first look at other shops before shopping with you. Shame!