ZeroMOUSE UK
Reviews:

99 total reviews   99 reviews in the last 12 months

Review summary

Many customers are highly satisfied with the device's ability to prevent cats from bringing in prey, noting significant reductions or complete elimination of unwanted animals in the home. The product provides significant peace of mind and relief from the stress and mess of dealing with prey. Installation is generally straightforward, and the app and device features are appreciated for their usefulness and ease of use. However, some customers experience minor challenges with installation, such as fitting issues or unclear instructions. There are also reports of mixed customer service experiences, with some facing slow response times or unresolved refund issues. The AI detection, while mostly effective, can sometimes produce false positives or negatives, particularly with certain cat types or prey situations. Some users also mention issues with app photo quality, language support, or missing data.

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ReviewsZeroMOUSE UK

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Community member 
1 Reviews
 Verified
Best device ever, 15 days and 9 preys blocked already. It was a bit tricky to set at the beginning because of medium WiFi signal, but moving the router closer to the cat flap helped and now we’re very happy with it. Also, you may notice it’s a bit slow at first but once it learns from your feedback it gets quicker at allowing them to enter. Side note, the pictures it takes are quite entertaining as well :D
Community member 
1 Reviews
 Verified

Very Effective

I’d be ejecting terrified live mice pretty much every couple of days from the house with the 2 cats. Installed this, not had 1 live mouse since (over a month). I’ve had 2 small dead ones the cats have managed to smuggle in but that’s it. the cats actually learn pretty quickly not to bother trying. Definitely worth it to reclaim my sleep and the smell of dead mice when they die somewhere quiet. It has sporadically affected the ID of the cats arriving and leaving on the app, I haven’t found a way to fix that yet but it must be a set up issue.
Community member 
1 Reviews
 Verified

Life changing

I was a bit sceptical about how successful this product would be. I read all the reviews out there and it seemed some people were having issues. Our cats are absolute killers. We get mice, rats, birds, frogs, bats and snakes. Our walls, doors and skirting boards are often covered in blood and entrails. We had to do something. Out of the box, it was pretty easy to install. We have good WiFi as well. The results are incredible. In 6 weeks this device has stopped over 75 attempts to bring prey into the house. Not 1 has made it in. We have religiously reviewed each entry to train the AI. The cats are still trying to bring in prey, but less often. This device has completely changed our lives. No more trying to catch live animals in our bedroom in the small hours, and no more cleaning blood off the walls. If you’re struggling like we were, it’s worth every single penny.
Community member 
1 Reviews
 Verified

Works a treat.

In have had my ZeroMOUSE since the beginning of April and am thrilled not to have had any unwanted gifts brought into me by my cat Willow. The order came very promptly. It was very easy to install and worked immediately with no trouble. I was a bit sceptical when I saw Willow approach with a mouse in her mouth but no it worked perfectly. I would have given five stars except for the fact that I have found quite a few of the photos have had to be classified as wrong as they don’t show her mouth at all. I suppose as I haven’t found any evidence of prey in the house (hopefully none are hiding somewhere!) this should be sufficient but it would be nice to get a clear picture. I would like to thank you for a less stressful life particularly at this time of year and no more chasing round the room catching mice.
Community member 
1 Reviews
 Verified

No more mice!

Our cat was bringing tiny mice into the house almost daily; sometimes dead, sometimes alive & hopping around the kitchen… Since the Zero Mouse has been fitted (touch wood) no mice at all! Plus, we also see our neighbour’s cat’s mugshot when he tries to follow my cat in. Added benefit that it also picks up people standing close to the door.
Community member 
1 Reviews
 Verified

Easy to install and it works!

Installed on a Petsafe cat flap in about 15 minutes. I like that it installs on an existing cat flap because there is no need to cut or modify anything, and of course makes it much cheaper than the alternatives that replace the complete door. You need to supply your own usb cable, but they are cheap and at least you can buy the length you need. The app is very clear easy to use and connected to the device right away. It slightly alters the timing of the door, but our Poppy had no problems getting used to it. Installed about 3 weeks ago, then just yesterday we had our first incident. She tried about 5 times to enter with a poor little mouse in her mouth, but it was successfully blocked each time and eventually she gave up and came in without it. So I can say for sure it works!
Community member 
1 Reviews
 Verified

Absolutely Amazing 1000% recommend!

Absolutely Amazing! I wish I had bought this sooner. We have two tabbies who are prolific mousers, three a day levels of chaos. I would spend hours trying to catch the ones they brought in kicking and very unpleasant time cleaning up the ones who weren’t. We would end up with mouse 1&2’s all over until we could catch them in the morning and it was so unhygienic. It was so easy to install in our SurePet Microchip Cat Flap and since then we haven’t had a single mouse inside! Not one! It has been relaxed and cleanly bliss. They got used to it incredibly quickly and it’s paid for itself over and over. It even captured a curious fox, we had no idea he was getting so close to the flap. Since we installed it 3 weeks ago it’s stopped 23 potentially mouse incidents with 100% success rate. If you have a cat who likes to bring you gifts, and an existing cat flap, this is the product for you, it’s worth every penny.
Community member 
2 Reviews
 Verified
Love the product and what it achieves. Difficult in first instance setting up wifi, instructions were not clear. Finally made the link by removing zero mouse from the catflap, linking to wifi whilst ZM in kitchen closer to wifi booster then had to reinstall to catflap. Got there in the end and so far in the space of about 10 days have stopped 4 mice coming in. Brilliant! We’re pleased, cat’s a bit grumpy.
Community member 
1 Reviews
 Verified

Does exactly as promised - no mice!

We're really happy with the Zero Mouse - after three weeks of chasing rodents and occasionally birds out of the house it has all stopped! Does exactly as promised. Our cats wear GPS trackers and it occasionally mistakes these for prey, especially for our calico cat who also has a black patch just under her mouth.
Community member 
1 Reviews
 Verified
works well.. a product at this price point should certainly come with a power adapter though as well as a few more mounting options. In the case of our install the zero mouse did not fit due to a small lip in the cat tunnel so I had to buy a thicker adhesive pad to make it fit, a few different adhesive pads of different thickness would be a useful addition.
Community member 
3 Reviews
 Verified
Zero Mouse has really helped us. Not a single mouse got through. Our cat has now learned not to bring any more mice home. We are extremely satisfied with Zero Mouse. A truly excellent invention. We would buy it again in a heartbeat.
Community member 
1 Reviews
 Verified
Like: - small additional device, attachable to existing catdoor - App: with notification is good - App: the videofeeds for rating are good quality - seems to work so far Dislike: - Problems initializing device (long answer time from support). No useful FAQ for standard problem.
Community member 
1 Reviews
 Verified
Excellent has resolves our rodent situation and our cat can come into the house anytime now not just restricted to one room, it was just a bit slow delivery and think you should provide the adapter at the cost as high
Community member 
1 Reviews
 Verified
It works! 8 attempts at bringing prey into the house have been foiled. A superb bit of kit. A larger and much stronger adhesive pad to stick the unit to the cat-flap would be a great improvement to setting it up.
Community member 
1 Reviews
 Verified
Not too impressed with this camera especially for the price - We have 3 cats and it often stops one of them coming in as it has detected prey but the photos clearly show no prey - it has stopped several prey from entering the house but had a pile outside the door - A few have also been let in! The wifi connection is poor very often we have critical and medium showing. Review written around a month after installing as thought it might be initial but problems have carried on

Reply from ZeroMOUSE UK

Thank you for your feedback. A stable WiFi connection is very important for reliable performance, so we recommend improving the WiFi signal near the flap if possible. We also recommend contacting our support team. With some cats, individual adjustments are needed so the system works optimally for their specific behavior. Many thanks, Your ZeroMOUSE™ Team 🐾
Community member 
1 Reviews
 Verified
Great product. Has stopped a variety of wildlife from being brought into my house - not one incident since installed!! Some odd glitches such no longer registering the cat leaving (which it specifically logged at first) but overall a great success. Thank!!
Community member 
1 Reviews
 Verified

Does the job beautifully but keep it clean

It was easy to fit and I like the fact that the app is free. It’s been very effective since it was installed and gives me peace of mind. The only thing which I need to stay on top of is keeping the camera clean daily as it gets quite grubby and can affect the AI decision making.
Community member 
1 Reviews
 Verified
Love seeing the "feed", filled with cute cat-noses as they pass. Once wired up it works great. Setup was so simple I was uncertain if I had everything I needed configured. Biggest issue was providing a discrete way to wire up power.
Community member 
1 Reviews
 Verified

It's still early days - worth every penny

It's still early days, as the AI is only at 6%. My cat is completely black and I think this is causing the AI to take longer to detect when he is leaving so getting a lot of "Inconclusive" reading, but it has detected every single prey. I know this item is expensive but in my opinion worth every penny.
Community member 
1 Reviews
 Verified
Zero mouse works well most of the time, it has stopped my cat entering on 2 occasions with a rat. It has however been inconclusive with birds and allowed entry. I think this was because no feet/beak were captured, the bird was sideways in his mouth. Overall I am very pleased.

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