Paving Stones Direct UK Ltd
Reviews:

2,358 total reviews   397 reviews in the last 12 months

Review summary

Customers consistently highlight several positive aspects, including quick, punctual, and reliable delivery, a user-friendly website that makes ordering straightforward, and helpful, responsive, and efficient customer service that resolves issues with clear communication. Many are pleased with the high quality and accurate description of products, as well as the secure packaging. Additionally, pricing is often viewed as competitive and offering good value, with customers noting savings compared to other suppliers. Some areas for improvement include occasional delays or mishaps with delivery couriers, minor suggestions for online purchasing enhancements, and sporadic reports of products arriving damaged or with discrepancies. A few customers also express concerns about the quality of pallets or packaging and have experienced incorrect items, though these issues are typically resolved efficiently by the support team.

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ReviewsPaving Stones Direct UK Ltd

(16)
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(325)
Community member 
1 Reviews
 Verified
Ordered a sample of paving which arrived well packed in good time, together with a brochure. \\\\\\\\\thank you Paving Stones
Community member 
1 Reviews
 Verified
The delivery was speedy and that was good, but the items I ordered were different to what I expected in design. We thought we had ACO and something else arrived? Also, the corner unit had a chip out of it so we’ve mended it and we’ve used it, so it’s all fair.
Community member 
1 Reviews
 Verified

Indian sandstone paving

Arrived on time really well package open and using first crate so far no broken or chipped ones happy days
Community member 
1 Reviews
 Verified
Requested samples for a forthcoming project. Arrived very quickly, well packaged and with polite follow up call. Unfortunately, the colours weren't suitable for this one, but wouldn't hesitate to buy from this company, based on their efficiency and pricing structure.
Community member 
1 Reviews
 Verified

Damaged sample

All good except for one thing which was probably the courier - one of the three samples I requested (and paid for) was damaged. The packing looked OK but you have no control over how the courier treats your parcels. The samples were OK enough for us to make a decision on our patio paving though...
Community member 
1 Reviews
 Verified
Really happy with the service. Order arrived on time and everything was fine. Would recommend!
Community member 
1 Reviews
 Verified
Good communication and Customer service. Make sure samples are properly packed. Having samples turned up damaged creates a initial poor impression. Regards Diob
Community member 
2 Reviews
 Verified
Courier lost the order, but replacement sent out on next day delivery. Good customer service and excellent communication.
Community member 
1 Reviews
 Verified
Good prices and services and very helpful with replacement of some slabs that were cracked on delivery.
Community member 
1 Reviews
 Verified

Great service

Easy to order, did smaller packs of stones which is very useful. Quick delivery. Would recommend
Community member 
1 Reviews
 Verified
Very friendly and knowledgeable service. Great products. Delivery is fantastic and I have many happy clients after using paving stones direct as my supplier.
M S
Michael s.
3 Reviews
 Verified
Easy to order delivered really quickly very happy with the service
Community member 
1 Reviews
 Verified
Delivery easy and efficient. Product good quality. Would recommend.
Community member 
1 Reviews
 Verified
Easy transaction, prompt delivery with tracking was excellent
Community member 
1 Reviews
 Verified
Very helpful on the phone with order and also delivery, our house access is single track lane and not curb side. Delivery was great also and received goods in 2 days.
Community member 
2 Reviews
 Verified
Really quick turn around on the order. Really helpful staff when asking about when out of stock items should be available.
Community member 
1 Reviews
 Verified
Love these. Delivered on time. Easy ordering process. Thankyou
Community member 
1 Reviews
 Verified

Sorted problem

Sorted out a problem that occurred quickly and efficiently
Community member 
1 Reviews
 Verified
Fabulous range, prompt service and really helpful customer support.
Community member 
1 Reviews
 Verified
Great products and The personal touch. Good advice, very helpful, excellent service and delivery driver went out of his way to help.

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