Certificate for myrobotcenter.co.uk

No. X6899035A28931C2D44D8CB3A85F2FF0E
 

Approved on
24/08/2015
Valid until
22/08/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for myrobotcenter.co.uk



Excellent

4.72/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 349 Trusted Shops reviews collected in the last 12 months.
In total, myrobotcenter.co.uk has already collected 922 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/08/2019
Date of order
08/08/2019
15/08/2019
We are very pleased with the service
5.00
Excellent

Date of publication
14/08/2019
Date of order
06/08/2019
14/08/2019
Delivered a Roborock S5 in 3 days which was quicker than Amazon were quoting.
The Roborock seems fantastic, much better than the Eufy 11 which I had previously and a Proscenic 800T which I returned to Amazon. Slightly worried by all the moving parts breaking down but hopefully a 5 year warranty will be useful.
The UK telephone line is useless - never answered. Email support was much better.
4.67
Excellent

Date of publication
13/08/2019
Date of order
06/08/2019
13/08/2019
Have received my robot started charging it up today The docking light shows green but light keeps going out on robot when i’m Charging it Very unhappy Tried phoning u but call wouldn’t go through Please help me
2.33
Poor

myrobotcenter.co.uk replies: 14/08/2019
Dear customer, thank you for your review. Please mind that this is the correct way of charging. Even though the docking light does not show green all the time, the robot is still charging. If you have any further questions on this, please answer to the email of our customer service team. Kind regards, your myRobotcenter Team

Date of publication
13/08/2019
Date of order
29/07/2019
13/08/2019
Superb delivery; 1/2 hour after ordering I had a mail telling me my product had been handed to the delivery system, and could see status throughout the journey from Austria. Ordered Monday am, product was delivered Wednesday pm The robot is superb, after cleaning carpets feel springy, rejuvenated, I suspect carpet life will be extended. My wife is very happy with the robot, and me for buying it
5.00
Excellent

Date of publication
12/08/2019
Date of order
05/08/2019
12/08/2019
Delivery was quicker than I expected with a friendly & efficient driver.
The packaging was the manufactures box which was obviously sturdy enough to protect the goods inside.
I haven’t used Customer Service yet but there seems to be plenty of advice if needed.
5.00
Excellent

Date of publication
12/08/2019
Date of order
05/08/2019
12/08/2019
Good service/communication prompt delivery
5.00
Excellent

Date of publication
10/08/2019
Date of order
03/08/2019
10/08/2019
Great all round.
5.00
Excellent

Date of publication
10/08/2019
Date of order
03/08/2019
10/08/2019
The item was delivered when they said, there was a problem with a sensor cover dropping off but the service department said just stick it back on with sticky tape. The Mamibot is a very random in its cleaning path, but it has given me an incite into the usefulness of buying another programmable robotic cleaner.
4.00
Good

Date of publication
09/08/2019
Date of order
11/07/2019
09/08/2019
My McCulloch ROB s400 robot mower does all I ask of it, as I expected. I did not expect that my order to a UK website would be fulfilled from Germany. I have since found that the package should contain a manual and quickstart guide. Mine did not. I was provided with a continental low voltage transformer, and a UK type adapted plug, which could not be used with an external 13 amp power socket.
3.33
Fair

Date of publication
09/08/2019
Date of order
01/08/2019
09/08/2019
Superb service and in love with our new roomba...highly recommend
5.00
Excellent

Date of publication
08/08/2019
Date of order
31/07/2019
08/08/2019
Great price and super-speedy delivery.
5.00
Excellent

Date of publication
07/08/2019
Date of order
31/07/2019
07/08/2019
Very good service and very responsive to questions. Washer is great I use it in bathrooms, perfect.
5.00
Excellent

Date of publication
07/08/2019
Date of order
31/07/2019
07/08/2019
Delivered in 2 days with tracked time slot. Perfect
5.00
Excellent

Date of publication
06/08/2019
Date of order
30/07/2019
06/08/2019
Best price. Fast delivery. Recommended.
5.00
Excellent

Date of publication
05/08/2019
Date of order
29/07/2019
05/08/2019
Fast delivery. The most amazing gadget. My daughter is unable to walk due to ill health but she is able to control the robovac from her chair
When you press the home button it just goes back to its base. Its the best thing ive bought in yeaz. No more moving heavy sofas.....
.it just glides under. It also knows when there is a step.
.
5.00
Excellent

Date of publication
05/08/2019
Date of order
25/07/2019
05/08/2019
I must speak as I find and My Robot Centre has a big thumbs up from me. Contact from the outset of placing the order was immediate, within hour I had a message with details of dispatching company and there tracking number. My Robot 980 hover arrived within the 3 working days as advertised. Many thanks to My Robot Centre for their excellent service.
5.00
Excellent

Date of publication
03/08/2019
Date of order
27/07/2019
03/08/2019
I was pretty sceptical we even needed another vacuum cleaner, but this robot is the business.The 980 is an amazing product, sucking up more rubbish than all our vacuum cleaners. Works great with Alexa and Galaxy Smart phone or Iphone. The only downside is that it can't walk up the stairs and clean the rest of the house.
5.00
Excellent

Date of publication
31/07/2019
Date of order
24/07/2019
31/07/2019
arrived pretty promptly. incredibly well packed and no damage even on outer carton. worked well out of box manually. the app was a bit of a pig to register the robot on but once registered faultless. well done
5.00
Excellent

Date of publication
31/07/2019
Date of order
24/07/2019
31/07/2019
Very quick delivery, excellent product and a good price.
I would highly recomend
5.00
Excellent

Date of publication
18/07/2019
Date of order
10/07/2019
18/07/2019
Everything good
5.00
Excellent

Date of publication
18/07/2019
Date of order
11/07/2019
18/07/2019
I missed the attempted delivery by Royal Mail but picked it up later. No fault of Myrobotcenter. The process of selecting and purchasing online was easy.
5.00
Excellent

Date of publication
17/07/2019
Date of order
08/07/2019
17/07/2019
It was not made clear at the time of ordering that this is an Austrian company. This may affect service in the future, time will tell.
4.00
Good

Date of publication
16/07/2019
Date of order
02/07/2019
16/07/2019
Longer than the advised delivery period.
3.67
Good

Date of publication
15/07/2019
Date of order
08/07/2019
15/07/2019
Fast and safe delivery.
5.00
Excellent

Date of publication
15/07/2019
Date of order
07/07/2019
15/07/2019
Very impressed by the quick service and easy checkout process. The robot is exactly as described
5.00
Excellent

Date of publication
14/07/2019
Date of order
07/07/2019
14/07/2019
Excellent service and product .
5.00
Excellent

Date of publication
12/07/2019
Date of order
03/07/2019
12/07/2019
Fab
5.00
Excellent

Date of publication
12/07/2019
Date of order
05/07/2019
12/07/2019
really pleased with Neato. Arrived as stated
5.00
Excellent

Date of publication
11/07/2019
Date of order
18/06/2019
11/07/2019
We are extremely pleased with our mower and have called Lorna (lawn-a in case the pun doesn’t translate well). She’s done 130h work now and made zero mistakes. From the first trip out she’s found her way home and hasn’t got stuck in our difficult and bumpy garden at all. Amazing Great German Engineering. Robot Center were really helpful and quickly sent additional part that was missing in box.
5.00
Excellent

Date of publication
10/07/2019
Date of order
28/06/2019
10/07/2019
Great service, helped me to choose the right robot for my lawn. Delivery was quick and intacked
Thanks again works a treat
5.00
Excellent

Date of publication
10/07/2019
Date of order
03/07/2019
10/07/2019
As soon As I put the robot in the pool it went about it job and done a brilliant job of cleaning the pool and has been doing so since
5.00
Excellent

Date of publication
10/07/2019
Date of order
01/07/2019
10/07/2019
Great service
5.00
Excellent

Date of publication
10/07/2019
Date of order
02/07/2019
10/07/2019
Tried to add to order (to avoid delivery charges) but could not find a way on web site. Tried emailing to no avail. Got replies in German.
4.00
Good

Date of publication
09/07/2019
Date of order
25/06/2019
09/07/2019
Up to now everything fine, only had product for two weeks, a little early to give constructed opinion other than have to empty it a lot more than previous hoovers I’ve owned as it is only a small compartment that collects the dust. I only hoover once a week as my home has air venting system so I don’t get a lot of dust anyway. Not used customer service so not applicable as yet, hope not to need it
4.50
Excellent

Date of publication
08/07/2019
Date of order
29/06/2019
08/07/2019
Don’t be fooled by the uk part of name, NOT a uk company and impossible to get hold of. Only delivered part of an order and now do not respond to emails and no telephone contact.
2.00
Poor

myrobotcenter.co.uk replies: 09/07/2019
Dear customer, we are an Austria-based company. Still, you were in touch by e-mail and phone with our customer service team several times because they responded within 24 h. Like they told you, the order of the ACS was a pre-order with delivery at a later time (noted in our online-shop). Please feel free to contact us again if you have any further questions. Kind regards, your myRobotcenter Team

Date of publication
08/07/2019
Date of order
24/06/2019
08/07/2019
Goods arrived 30 minutes before email to say when it would be delivered. Robomow does what it says on the box very pleased.
4.67
Excellent

Date of publication
08/07/2019
Date of order
01/07/2019
08/07/2019
Super fast delivery. Excellent service. I totally love my new robot hoover
Thank you
5.00
Excellent

Date of publication
08/07/2019
Date of order
21/06/2019
08/07/2019
Excellent all round
5.00
Excellent

Date of publication
07/07/2019
Date of order
30/06/2019
07/07/2019
Not suitable. Too large for small garden
1.00
Very Poor

myrobotcenter.co.uk replies: 08/07/2019
Dear customer, please let us know if we can help you find a more suitable robot for your garden. We are always happy to help. Kind regards, your myRobotcenter Team

Date of publication
07/07/2019
Date of order
27/06/2019
07/07/2019
Have only had my Irobot Roomba 980 for a week and love it. I have health problems and this has been a godsend. Cannot believe how much dirt is lifted from what I thought was a clean carpet. Service from this company has been great.
5.00
Excellent

myrobotcenter.co.uk

myrobotcenter.co.uk was certified by Trusted Shops on 24/08/2015.

Contact
Hauptstraße 25
6840 Götzis
Austria
Tel: +43552355655
Fax: +43552355655515
office@myrobotcenter.com
myrobotcenter.co.uk
Owner
myRobotcenter GmbH
Hauptstraße 25
6840 Götzis
Austria
Trade register
Landesgericht Feldkirch FN 292455 g
Authorized representative
Christian Sommer
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with myrobotcenter.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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