Certificate for myrobotcenter.co.uk

No. X6899035A28931C2D44D8CB3A85F2FF0E
 

Approved on
24/08/2015
Valid until
22/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for myrobotcenter.co.uk



Excellent

4.61/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 137 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 328 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Delivered item with a European plug instead of uk plug, there are uk versions which is what we ordered. this is not great as we now have to pay for an adapter or replace the lead.

The iRobot cleaner is great though.
4.33
Good

Parcel arrived on time - excellent, however the Braava 390t arrived with two northstar cubes on the same channel (4), when the one that comes with the Braava should have been on channel 2. The additional cube I bought is now useless. Unfortunately myRobotCentre have not been able to pick up the incorrect northstar cube as yet so I have not been able to get a refund.
4.33
Good

Prompt service and great value BUT did not expect goods to arrive in only the manufacturer's box. EVERYBODY, including the recipient of their Christmas present, knows what arrived. I was expecting an anonymous external layer of protective packaging
3.67
Good

Roomba arrived promptly and well packaged. Overall a very good experience.
5.00
Excellent

Brilliant vacuum Wish I'd bought one year's ago.
5.00
Excellent

Great fast service
5.00
Excellent

Easy to order, wide range of appliances and a good description. Delivery took a bit longer than anticipated but assuming it came from abroad (I believe it did), the waiting time was perfectly acceptable. Would certainly buy again.
4.67
Excellent

goods delivered early . and having not received English manual, was promptly sent copy to download and print off. so far only used for one week but am pleased with product.
5.00
Excellent

No delivery yet, I have contacted customer services, no reply yet
Apparently I can't give zero stars for each criteria so they get one star for customer services as I got an automated reply giving me a ticket number fur my enquiry
1.00
Very Poor

myrobotcenter.co.uk replies: 13/11/2017
Dear customer, thank you for contacting and reviewing us. In the meantime our customer service team has answered your ticket - please note that you have made a pre-order, meaning the robot is not in stock yet. Dispatch will start on 05/12/2017. King regards, your myRobotcenter Team

It’s nice but to early to give any comments yet because I used only once since I had it
5.00
Excellent

Excellent service - but note the handling cost.
5.00
Excellent

Perfect
5.00
Excellent

Great little machine very easy to use and a good result on the floors
5.00
Excellent

Ordered item - said VAT and delivery included. At no point before payment was processed was a delivery charge mentioned or a cost shown. Then invoice comes with item showing I've been charged £10 for delivery Contact customer service with screenshots, they say it's a standard delivery charge for purchases under £100? Errrm, I don't think that's legal AVOID - I'll have to contact credit card...
1.00
Very Poor

myrobotcenter.co.uk replies: 02/11/2017
Dear customer, with your order you have accepted our general terms and conditions in which is mentioned, that delivery is included in orders only over 100 GBP. We are very sorry that we cannot refund the delivery costs in this case. Kind regards, the myRobtocenter team

All good
5.00
Excellent

What a brilliant product. The Neato robot carpet cleaner works so well, we are thrilled compared to our decade old Roomba.
The Neato picks up dog hairs and really cleans carpets.
The Neato app is good too. I never thought I wanted a connected robot vacuum until I experienced this, it tells you if it's full, stuck, low on battery, needs emptying and a whole lot more, right to your Smartphone
5.00
Excellent

Good so far. Life of product will be what rates it. Come back in a year or two.
4.00
Good

Fast delivery good price painless transaction
5.00
Excellent

Great online shop. I am very pleased with my purchase.
5.00
Excellent

Great price,great item,does a great job. AAA after service
5.00
Excellent

Packed well Just what I ordered
4.33
Good

Great product, fast shipment, free 5 year warranty - fantastic
5.00
Excellent

Very satisfied. Advice of despatch would have been appreciated but delivery was prompt.
4.67
Excellent

Rapid delivery and good communication A+
5.00
Excellent

Great item for good price. Fast delivery and excellent communication. Well done.
5.00
Excellent

Very impressed so far with the looks, performance and ease of use. Having wood or linoleum throughout downstairs it gets dusty very quickly. I’ve only had my machine 2 days and the dust has gone. Tried it on the second floor today which is all carpeted. Sat on the top of stairs waiting for a calamity but brilliant. Anywhere near the edge and stop, turn and drives away. Looks good and entertaining.
4.33
Good

Great product, fast delivery :)
5.00
Excellent

Text book transaction and the best price I could find on the internet
5.00
Excellent

excellent
5.00
Excellent

Great item with swift and secure delivery.
Many thanks.
5.00
Excellent

Robot cleaner purchased iss brilliant. Cant really rate service as not needed any yet
4.33
Good

Great product, delivered on time. The extended warranty as standard plus the free consumables mean I have recommended them to others and I wouldn’t consider going anywhere else.
5.00
Excellent

No problems experienced.
5.00
Excellent

I would have appreciated a tracking link to plan better for delivery.
4.67
Excellent

Communication was fast and precise. Deliver was within the stated time.
5.00
Excellent

It does what it meant to do. On carpets its more effective. Most of the time it get confused to find the base and dock. The charge last little over 2 hrs. I think the product was used by someone and returned to myrobotic center because when we received the item it was with half charge and the plastic covers were open already. Its not fair to sell something as new which has been used. Overall
4.00
Good

myrobotcenter.co.uk replies: 16/10/2017
Dear Customer, we are really sorry that you have received a used product. Please don't hesitate to contact our customer service team (office@myRobotcenter.eu) to clarify the situation. Kind regards, your myRobotcenter Team

First of all customer service has been wonderful. Very responsive and quick to answer. Delivery no probs at all.This isso much better that my last robot hoover. Bigger collection box fantastic suction and very quiet...anyone reading this forget negative reviews either they not setting up right or bad environment...i strongly suggest the purchase of this. MYROBOTCENTRE a credit todate
5.00
Excellent

Bought mamibot robot vac and mop-quick when hoovering but a little noisier than our Eufy. Sometimes gets stuck on wires, rugs etc however does give reasonable clean. Mop did well and you can leave programmed to charge and automatically clean when you are in bed- so all clean when get up Comes supplied with 2 Velcro scrubbing mop pads, but don’t know if can buy replacements- worryingly...
4.67
Excellent

great service and product, customer service replied to my query very quickly
5.00
Excellent

Amazing
5.00
Excellent

myrobotcenter.co.uk

myrobotcenter.co.uk was certified by Trusted Shops on 24/08/2015.

Contact
Hauptstrasse 25
6840 Götzis
Austria
Tel: +43552355655
Fax: +43552355655515
office@myrobotcenter.com
myrobotcenter.co.uk

Owner
myRobotcenter GmbH
Hauptstrasse 25
6840 Götzis
Austria
Trade register
Landesgericht Feldkirch FN 292455 g
Authorized representative
Christian Sommer
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with myrobotcenter.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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