Certificate for myrobotcenter.co.uk

No. X6899035A28931C2D44D8CB3A85F2FF0E
 

Approved on
24/08/2015
Valid until
22/08/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for myrobotcenter.co.uk



Excellent

4.67/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 313 Trusted Shops reviews collected in the last 12 months.
In total, myrobotcenter.co.uk has already collected 712 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/02/2019
Date of order
14/02/2019
21/02/2019
Good service
5.00
Excellent

Date of publication
21/02/2019
Date of order
13/02/2019
21/02/2019
I love it wouldn’t be without it
5.00
Excellent

Date of publication
20/02/2019
Date of order
06/02/2019
20/02/2019
The mower came from Austria and arrived within 3 days, The confirmation email went to my trash box and I didn't find it until the following day, but the customer service dept where very helpful. I tracked the parcel to my home. Very good price and excellent service.
5.00
Excellent

Date of publication
18/02/2019
Date of order
10/02/2019
18/02/2019
Unable to hoover because of an accident. This little machine does it for me -brilliant - and it looks cute. And the cat is fascinated by it. I have only used it twice I hope it lasts, if not I would have to buy another straightaway. Bravo
5.00
Excellent

Date of publication
18/02/2019
Date of order
08/02/2019
18/02/2019
Excellent
5.00
Excellent

Date of publication
17/02/2019
Date of order
09/02/2019
17/02/2019
Quick delivery, item recieved as described. Gives update of your orders as well.
5.00
Excellent

Date of publication
15/02/2019
Date of order
08/02/2019
15/02/2019
excellent 10 out of 10
5.00
Excellent

Date of publication
13/02/2019
Date of order
06/02/2019
13/02/2019
The product is very good
5.00
Excellent

Date of publication
12/02/2019
Date of order
05/02/2019
12/02/2019
Came really quick
5.00
Excellent

Date of publication
11/02/2019
Date of order
04/02/2019
11/02/2019
Delivery and goods were as expected. I've had little no contact with Customer service so that is technically "unknown". My only comment is on the tracking information which was emailed. I eventually found the "English" button on the site (not obvious) but although almost everything was translated to English, the vital information on what was happening to the parcel was still in German
4.00
Good

Date of publication
11/02/2019
Date of order
25/01/2019
11/02/2019
I did have an issue with the payment system as I opted to pay via Amazon but ticked a box for payment in advance. I did not realise that the Amazon payment would now be void and that I had to pay direct into your bank account. The issue was eventually resolved.
4.33
Good

Date of publication
05/02/2019
Date of order
28/01/2019
05/02/2019
No complaints except the goods were more expensive than I had anticipated.
5.00
Excellent

Date of publication
04/02/2019
Date of order
28/01/2019
04/02/2019
Fast delivery
4.67
Excellent

Date of publication
04/02/2019
Date of order
27/01/2019
04/02/2019
Professional and easy to deal.
It works better with medium carpet. In rest is verry good but not so quiet. You can't use it at 6am :)
5.00
Excellent

Date of publication
03/02/2019
Date of order
27/01/2019
03/02/2019
Everything arrived promptly. All working as expected.
5.00
Excellent

Date of publication
02/02/2019
Date of order
25/01/2019
02/02/2019
Easy transaction throughout.
5.00
Excellent

Date of publication
28/01/2019
Date of order
21/01/2019
28/01/2019
Very hard to say anything bad. I ordered hoover at very competitive price and also received extra 5 year guarantee. Turned up when expected and performed as promised.
4.33
Good

Date of publication
27/01/2019
Date of order
17/01/2019
27/01/2019
Have not received 5year guarantee yet but I love the robot
4.00
Good

Date of publication
27/01/2019
Date of order
20/01/2019
27/01/2019
Great product and fast, efficient, trouble free delivery. Using DHL makes a difference, way better service than UPS
Many thanks, will definitely recommend, the product and the shop
5.00
Excellent

Date of publication
27/01/2019
Date of order
20/01/2019
27/01/2019
So far so good
5.00
Excellent

Date of publication
25/01/2019
Date of order
18/01/2019
25/01/2019
Well packed and delivered exactly when it was due
5.00
Excellent

Date of publication
24/01/2019
Date of order
23/10/2018
24/01/2019
Ordered a neato D7 which developed a brush fault after 6 weeks. MyrobotCenter told me i needed to contact Neato to resolve and they woudlnt help. After reminding them i bought it from them, they sent a replacement.

2 weeks later my D7 developed another fault (high pitch squeal when in use) so i contacted them again and advised i wanted to return it for a refund and i still haven't heard back.
1.00
Very Poor

myrobotcenter.co.uk replies: 25/01/2019
Dear customer, unfortunately, we cannot find any e-mail from you in our system. Our customer service team will contact you shortly to clarify the problem. Please feel free to contact us if any further questions occur. Kind regards, your myRobotcenter Team

Date of publication
21/01/2019
Date of order
14/01/2019
21/01/2019
I am so impressed with this company. Perfect service, high quality products at exceptional prices. Also good honest communication. Stand heads and shoulders above other companies.
5.00
Excellent

Date of publication
21/01/2019
Date of order
14/01/2019
21/01/2019
Very impressed
5.00
Excellent

Date of publication
20/01/2019
Date of order
13/01/2019
20/01/2019
Very good service with delivery in time. No problems at all.
5.00
Excellent

Date of publication
20/01/2019
Date of order
13/01/2019
20/01/2019
Quick delivery, with item well packaged. Excellent communication too about the order and the delivery. Early days yet with the Eufy RoboVac 11, but it appears to work well, so I am very satisfied with the purchase.
5.00
Excellent

Date of publication
20/01/2019
Date of order
12/01/2019
20/01/2019
Bought this for my 93 yo mother who is not a gadget person because she is finding it difficult lugging a heavy hoover about. She absolutely loves it as a novelty and an effective floor sweeper. It is really good at sweeping multi type surfaces and looks very well made. The dirt collector is small but easy to empty. The robot is persistent at getting in and out of small spaces.
5.00
Excellent

Date of publication
19/01/2019
Date of order
12/01/2019
19/01/2019
Very good item. Very fast shipping
Recommended
5.00
Excellent

Date of publication
18/01/2019
Date of order
11/01/2019
18/01/2019
Good service
5.00
Excellent

Date of publication
18/01/2019
Date of order
11/01/2019
18/01/2019
Came in the time specified
5.00
Excellent

Date of publication
18/01/2019
Date of order
02/01/2019
18/01/2019
Re. Neato D7. Very pleased. Excellent product and service.
5.00
Excellent

Date of publication
16/01/2019
Date of order
09/01/2019
16/01/2019
Great job. Quick and easy
5.00
Excellent

Date of publication
16/01/2019
Date of order
08/01/2019
16/01/2019
It’s really good product.
5.00
Excellent

Date of publication
15/01/2019
Date of order
29/10/2018
15/01/2019
Issues with payment using credit card - on vhrome
4.33
Good

Date of publication
14/01/2019
Date of order
26/12/2018
14/01/2019
Very quick delivery, even during festive period. Parcel arrived earlier than I expected. Everything has been packed very well.
5.00
Excellent

Date of publication
14/01/2019
Date of order
27/12/2018
14/01/2019
Shipped me an empty box?
I ordered a robot hoover two weeks ago. They delivered me an empty box, and are now unable to do anything until their courier confirms that the product was stolen. Exactly what confirmation they are waiting for is unclear? A confession maybe? Unbelievably, inexplicably bad service.
1.00
Very Poor

myrobotcenter.co.uk replies: 15/01/2019
Dear customer, first of all, we would like to apologize. We are still in clarification with DHL because without their confirmation we cannot arrange a new shipping. Finally, we have received the confirmation and a new device will be shipped today. Again, we would like to sincerely apologize. Please check your e-mails to receive more info from our customer service. Kinde regards, myRobotcenter team

Date of publication
14/01/2019
Date of order
07/01/2019
14/01/2019
Very pleased with the service.
5.00
Excellent

Date of publication
14/01/2019
Date of order
07/01/2019
14/01/2019
Super fast delivery and a lovely new cleaner who is a good listener :-). It won’t replace my vacuum but definitely saves me having to do the house every day and helps keep the dust and pet hair leveldown. I panicked at first as I thought it didn’t work - blue light showed charge but would not switch on (aghhh) - turned out I hadn’t put the on off’ switch on on the side. Doh
5.00
Excellent

Date of publication
11/01/2019
Date of order
04/01/2019
11/01/2019
Good m in 2019
5.00
Excellent

Date of publication
10/01/2019
Date of order
03/01/2019
10/01/2019
First on price and prompt delivery
5.00
Excellent

myrobotcenter.co.uk

myrobotcenter.co.uk was certified by Trusted Shops on 24/08/2015.

Contact
Hauptstrasse 25
6840 Götzis
Austria
Tel: +43552355655
Fax: +43552355655515
office@myrobotcenter.com
myrobotcenter.co.uk
Owner
myRobotcenter GmbH
Hauptstrasse 25
6840 Götzis
Austria
Trade register
Landesgericht Feldkirch FN 292455 g
Authorized representative
Christian Sommer
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with myrobotcenter.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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