Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
30 Oct 2023
Verified review
Excellent delivery speed once I’d negotiated the complex ordering on my first ever visit to the site.
Frustrating there was no option to purchase by phone. I did contact the help number but no offer of help unfortunately.
I received the parcel next day delivery. There is a 24 hour window for equipment install to report back any failures to not working.
My install is only possible on a Tuesday. Fingers crossed for the tomorrow install.
The item is a projector lamp for an old Hitachi projector in a church.
The parcel is intact and the lamp looks intact so all should be well.
JPUK quoted a delivery of 2-3 weeks which was fine by me. In fact they despatched almost immediately which threw me as APC tried to deliver without warning when I was out. As they needed a signature on delivery they took it away again. I rescheduled for several days later and between us we waited in all day (not very convenient in Christmas week). It turned up the following day and by chance I was in to receive it. I appreciate this was pre-Christmas rush for APC but it was all a bit of a muddle.
Item arrived later than expected despite it showing in stock and paying for express delivery. The item cost was higher than other retailers too so if the item arrived quicker wouldn’t be so bad
Report review
10 Aug 2024
Verified review
Report review
Answer by jp-uk.co.uk
12 Aug 2024
Thank you for your service Review.
Apologies we could not do better.
However, We are not able to accept unwanted items that have been damaged / broken when returned.
24 Jul 2024
Verified review
Report review
14 Jul 2024
Verified review
Top Quality Service and Product
I placed the order for a new digital projector by phone. It was a simple procedure and the lady I spoke to was very helpful, courteous and professional. The payment was made over the phone and the projector was delivered a couple of days later, very securely packaged and in mint condition. Altogether a high quality shopping experience.
Good range of products at competitive prices, easy to use website and checkout process. Educational discounts and support of PO based online ordering makes the process even better. Fast and reliable service too, could not ask for more.
Report review
13 Jul 2024
Verified review
good product and fast delivery. Didn't get advance notification of delivery or tracking info but did arrive promptly.
Report review
30 Jun 2024
Verified review
Clear information
It was straightforward placing the order, and there was clear information.
Delivery was a lot quicker than indicated.
Report review
25 Jun 2024
Verified review
Excellent experience throughout
Excellent experience ordering, prompt delivery and immediate response when I made an enquiry about my order.
Report review
10 Jul 2024
Verified review
The customer service on the phone was really helpful. Fast shipment. Great product
Report review
17 Jun 2024
Verified review
Have used JP_UK before and always good service and fast delivery. No complaints.