Certificate for underu.com

No. X492BFA27622ED6BB26126139DDDFF33D
 

Approved on
19/03/2019
Valid until
19/03/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for underu.com



Good

4.06/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 16 Trusted Shops reviews collected in the last 12 months.
In total, underu.com has already collected 71 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
09/01/2019
Date of order
09/01/2019
09/01/2019
Excellent service will use again
5.00
Excellent

Date of publication
22/12/2018
Date of order
22/12/2018
22/12/2018
Purchased my item over a week ago and it still has not arrived. I have phoned customer service after 5 days of waiting for my item when the delivery said it would be 3 - 5 days. I was told it would arrive by 1st class yesterday and I am still waiting. Disgraceful service and not reliable. Do not waste your time or money. I have sat for over an hour trying to get through to customer service
1.00
Very Poor

underu.com replies: 23/12/2018
Hi Taylor, Sorry for the delay. We normally post everything same-day or next-day, but we have been exceptionally busy. However, we upped your delivery to 1st Class and you should receive in time for Christmas (as per Royal Mail guidance). Your order was dispatched Thursday. Kind Regards, Simon

Date of publication
20/12/2018
Date of order
20/12/2018
20/12/2018
Fast,polite,informative and friendly,excellent service,will definitely recommend,thank you and especially all that dealt with my order
4.00
Good

Date of publication
19/12/2018
Date of order
19/12/2018
19/12/2018
Order not turned up and no delivery confirmation Not happy
1.00
Very Poor

underu.com replies: 20/12/2018
Order will be sent out 1 day later than promise (due to exceptionally busy volumes, though usually we are much quicker than our promise) We are upgrading to 1st Class post to ensure delivery before Christmas Customer can always call us to check

Date of publication
01/12/2018
Date of order
01/12/2018
01/12/2018
Plenty of variety,very efficient and prompt delivery. Very pleased.
5.00
Excellent

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
Plenty of variety, prompt delivery. Have no complaints.
5.00
Excellent

Date of publication
07/10/2018
Date of order
05/10/2018
07/10/2018
Great prices for top brands quick delivery good communication
5.00
Excellent

Date of publication
04/09/2018
Date of order
04/09/2018
04/09/2018
brill prices
5.00
Excellent

Date of publication
21/08/2018
Date of order
21/08/2018
21/08/2018
Everything was grateful
5.00
Excellent

Date of publication
22/06/2018
Date of order
22/06/2018
22/06/2018
No complaints so far so good.
4.33
Good

Date of publication
14/06/2018
Date of order
14/06/2018
14/06/2018
Fantastic and superfast postage. Great range of quality products.
5.00
Excellent

Date of publication
31/05/2018
Date of order
31/05/2018
31/05/2018
My parcel went missing through no fault of UnderU, I sent an email on the evening by the next morning they had contacted me saying they were sorry and were sending me a new shipment by DHL. Absolutely BRILLIANT customer service, and excellent product. Many thanks.
5.00
Excellent

Date of publication
29/05/2018
Date of order
29/05/2018
29/05/2018
International delivery took almost 2 months...
4.33
Good

Date of publication
18/04/2018
Date of order
17/04/2018
18/04/2018
just good thanks
4.33
Good

Date of publication
11/04/2018
Date of order
11/04/2018
11/04/2018
Delivery was prompt and goods were in good condition. Only reason I haven't gave this 5 stars was because I ordered a large and there was no indication that the Versace swimshorts were extremely small made and therefore I have had to return them and order a larger size.
4.33
Good

Date of publication
21/03/2018
Date of order
21/03/2018
21/03/2018
Arrived damaged, could not use gift for groom's wedding, I was offered 10 to keep the item £9 poor response seems like to don't give a hoot
I will not be buying or recommending this company again, poor
1.67
Poor

underu.com

Contact
The Old Brewhouse, Sacombe Park
SG12 0JB Sacombe
United Kingdom
simoore100@gmail.com
underu.com
Owner
Sunrise Online Retail LTD t/a underu.com LTD
The Old Brewhouse, Sacombe Park
SG12 0JB Sacombe
United Kingdom
Trade register
Companies House 07684777
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with underu.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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