Reviews for underu.com



Good

4.38/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 14 Trusted Shops reviews collected in the last 12 months.
In total, underu.com has already collected 66 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
Plenty of variety, prompt delivery. Have no complaints.
5.00
Excellent

Date of publication
07/10/2018
Date of order
05/10/2018
07/10/2018
Great prices for top brands quick delivery good communication
5.00
Excellent

Date of publication
04/09/2018
Date of order
04/09/2018
04/09/2018
brill prices
5.00
Excellent

Date of publication
21/08/2018
Date of order
21/08/2018
21/08/2018
Everything was grateful
5.00
Excellent

Date of publication
22/06/2018
Date of order
22/06/2018
22/06/2018
No complaints so far so good.
4.33
Good

Date of publication
14/06/2018
Date of order
14/06/2018
14/06/2018
Fantastic and superfast postage. Great range of quality products.
5.00
Excellent

Date of publication
31/05/2018
Date of order
31/05/2018
31/05/2018
My parcel went missing through no fault of UnderU, I sent an email on the evening by the next morning they had contacted me saying they were sorry and were sending me a new shipment by DHL. Absolutely BRILLIANT customer service, and excellent product. Many thanks.
5.00
Excellent

Date of publication
29/05/2018
Date of order
29/05/2018
29/05/2018
International delivery took almost 2 months...
4.33
Good

Date of publication
18/04/2018
Date of order
17/04/2018
18/04/2018
just good thanks
4.33
Good

Date of publication
11/04/2018
Date of order
11/04/2018
11/04/2018
Delivery was prompt and goods were in good condition. Only reason I haven't gave this 5 stars was because I ordered a large and there was no indication that the Versace swimshorts were extremely small made and therefore I have had to return them and order a larger size.
4.33
Good

Date of publication
21/03/2018
Date of order
21/03/2018
21/03/2018
Arrived damaged, could not use gift for groom's wedding, I was offered 10 to keep the item £9 poor response seems like to don't give a hoot
I will not be buying or recommending this company again, poor
1.67
Poor

Date of publication
04/03/2018
Date of order
04/03/2018
04/03/2018
Very good choice of brands and styles, service excellent.
5.00
Excellent

Date of publication
09/02/2018
Date of order
09/02/2018
09/02/2018
Ordered my Goods on the 2017/11/01
only received it on the 2018/01/12

Also have been asking for lower value invoice for all my orders that
been sent so I can less tax when it arrives but they never do that & I end up paying 65 tax on the amount I purchased for

thats killing MEEEEEEE
2.33
Poor

underu.com replies: 10/02/2018
Hi there, My name is Simon and I run UnderU. Your review obviously does not make happy reading for me. The delay, I can see was not due to us. We dispatched your order the next day. I understand that SA postal service held on to it for a long time. Re splitting invoices, I can see that we split your order into 2. We honestly try our best, hopefully you still have faith in what we do. Simon

Date of publication
18/12/2017
Date of order
18/12/2017
18/12/2017
My favourite shop
5.00
Excellent

underu.com

Contact
The Old Brewhouse, Sacombe Park
SG12 0JB Sacombe
United Kingdom
simoore100@gmail.com
underu.com
Owner
Sunrise Online Retail LTD t/a underu.com LTD
The Old Brewhouse, Sacombe Park
SG12 0JB Sacombe
United Kingdom
Trade register
Companies House 07684777
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with underu.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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