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Reviews for underu.com
4.27 / 5.00
Good
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What other customers say about their experience with underu.com
2 weeks ago
Always great service.
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3 weeks ago
Great range of underwear, all the brands, never had a problem
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1 month ago
UnderU always have the things I'm looking for. Prices are always good, as well as service any anything else associated with a good purchase.
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1 month ago
good price, good quality
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2 months ago
Pleasure to use the site & buy new underwear from different companies
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3 months ago
Customer services were excellent I purchased a pair of ted baker slipper and the stitching came away they arranged for me to get a full refund
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3 months ago
Customer service totally lacking. Placed an order earlier today and wanted to increase the number of one item, every time I called it said the other caller has hung up, very disappointing as I buy a lot from UnderU.
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3 months ago
easy to deal with
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4 months ago
Thank you so much I got my product and I was very happy the shipping was Quicker than I expected
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4 months ago
The product description is a genuine reflection of the item. The delivery was prompt and the quality is second to none. I always buy from underU, I have done for a few years now and I’ve only ever had an excellent experience.
Ray W.
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7 months ago
best jockey underwear around
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11 months ago
Excellent service will use again
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11 months ago
Purchased my item over a week ago and it still has not arrived. I have phoned customer service after 5 days of waiting for my item when the delivery said it would be 3 - 5 days. I was told it would arrive by 1st class yesterday and I am still waiting. Disgraceful service and not reliable. Do not waste your time or money. I have sat for over an hour trying to get through to customer service
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Answer by underu.com
11 months ago
Hi Taylor,
Sorry for the delay. We normally post everything same-day or next-day, but we have been exceptionally busy. However, we upped your delivery to 1st Class and you should receive in time for Christmas (as per Royal Mail guidance). Your order was dispatched Thursday. Kind Regards, Simon
11 months ago
Fast,polite,informative and friendly,excellent service,will definitely recommend,thank you and especially all that dealt with my order
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11 months ago
Order not turned up and no delivery confirmation Not happy
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Answer by underu.com
11 months ago
Order will be sent out 1 day later than promise (due to exceptionally busy volumes, though usually we are much quicker than our promise)
We are upgrading to 1st Class post to ensure delivery before Christmas
Customer can always call us to check