underu.com

Reviews:

Hi Ian, Thank you for your kind words and fabulous 5* review. We always appreciate your custom and we hope that we can be of service to you for many more purchases in the future! Kindest regards, Natalie & all at team UnderU

Hi Mark, Thank you for this kind 5* review - It means a lot to all of us here at UnderU.com! I am so pleased to hear that you are happy with the service that we provide and we look forward to hearing from you again in the near future. Best wishes, Natalie and the Team

Hi Spencer! Your 5 star review has put a big smile on our faces here at UnderU today :-) Your kind words make what we do worthwhile! All our stock is indeed 100% genuine and come to us directly from the brands that we stock. We hope to hear from you again in the near future! Best wishes, Natalie and the team

Hi There, Thank you for your review. We are pleased that you liked the items ordered from us. We try to keep our postage as low as possible. For us to post a tracked 48hrs parcel to our customers this will cost us between £3.88 and £6.50, sometimes even more. Then we have the added cost of packaging and parcel insurance. Therefore, the cost of sending a parcel is in fact much higher than the fee that we charge. We also cover any delivery cost of exchanged products. We do run frequent free shipping events and offer discounts an voucher codes to ensure that our customers have access to our quality products at fair prices. I hope that this clarifies your concerns a little and we look forward to hearing from you again in the future. Kind regards, Natalie & the team at Underu.com

Hi Colin, Thank you for your kind review. Here at UnderU we are firm believers in the " Treat others how you wish to be treated" philosophy! Therefore, We try to make the order and return process as easy and prompt as possible. We are pleased to hear that you have confidence in our services. We look forward to hearing from you again in the near future! With kind regards, Natalie & All at team UnderU

Hi Yvonne, Thank you so much for your kind 5* review! We do our best to treat our customers like we would like to be treated and reviews like yours make what we do all the more worthwhile. We very much hope to hear from you again soon. Best wishes, Natalie UnderU Customer Service Team

Thank you for your 5* review and we hope that you love the product received! We look forward to hearing from you again in the near future. With kind regards, Natalie UnderU Customer Service Team

Hi There, Thank you so much for your kind review - It really does make our work worthwhile! We hope that you loved the products ordered from us and we look forward to hearing from you again in the near future. With kind regards, Natalie UnderU Customer Service Team

Thank you for your 5* review! We look forward to hearing from you again in the near future. With kind regards, Natalie UnderU Customer Service Team

Hi there, We are sad to see that you have left us a 1* review. I can see that your parcel was delayed by Royal Mail for a few days and that we posted you out a replacement product as soon as we heard from you regarding this. We strive to provide the best customer service to all our customers and could not have done more to ensure that your experience was positive. Regretfully we cannot prevent the odd delay to Royal Mail's services and can only apologise that your first parcel was delayed. I hope that you are pleased with the replacement order and hope that you will consider using our services again in the near future. With kind regards, Natalie UnderU Customer Service Team