Reviews for underu.com



Good

3.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 14 Trusted Shops reviews collected in the last 12 months.
In total, underu.com has already collected 79 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
28/09/2019
Date of order
28/09/2019
28/09/2019
Pleasure to use the site & buy new underwear from different companies
5.00
Excellent

Date of publication
06/09/2019
Date of order
06/09/2019
06/09/2019
Customer services were excellent I purchased a pair of ted baker slipper and the stitching came away they arranged for me to get a full refund
5.00
Excellent

Date of publication
24/08/2019
Date of order
24/08/2019
24/08/2019
Customer service totally lacking. Placed an order earlier today and wanted to increase the number of one item, every time I called it said the other caller has hung up, very disappointing as I buy a lot from UnderU.
3.67
Good

Date of publication
15/08/2019
Date of order
15/08/2019
15/08/2019
easy to deal with
5.00
Excellent

Date of publication
06/08/2019
Date of order
06/08/2019
06/08/2019
Thank you so much I got my product and I was very happy the shipping was Quicker than I expected
4.67
Excellent

Date of publication
13/07/2019
Date of order
13/07/2019
13/07/2019
The product description is a genuine reflection of the item. The delivery was prompt and the quality is second to none. I always buy from underU, I have done for a few years now and I’ve only ever had an excellent experience.
Ray W.
5.00
Excellent

Date of publication
08/05/2019
Date of order
08/05/2019
08/05/2019
best jockey underwear around
5.00
Excellent

Date of publication
09/01/2019
Date of order
09/01/2019
09/01/2019
Excellent service will use again
5.00
Excellent

Date of publication
22/12/2018
Date of order
22/12/2018
22/12/2018
Purchased my item over a week ago and it still has not arrived. I have phoned customer service after 5 days of waiting for my item when the delivery said it would be 3 - 5 days. I was told it would arrive by 1st class yesterday and I am still waiting. Disgraceful service and not reliable. Do not waste your time or money. I have sat for over an hour trying to get through to customer service
1.00
Very Poor

underu.com replies: 23/12/2018
Hi Taylor, Sorry for the delay. We normally post everything same-day or next-day, but we have been exceptionally busy. However, we upped your delivery to 1st Class and you should receive in time for Christmas (as per Royal Mail guidance). Your order was dispatched Thursday. Kind Regards, Simon

Date of publication
20/12/2018
Date of order
20/12/2018
20/12/2018
Fast,polite,informative and friendly,excellent service,will definitely recommend,thank you and especially all that dealt with my order
4.00
Good

Date of publication
19/12/2018
Date of order
19/12/2018
19/12/2018
Order not turned up and no delivery confirmation Not happy
1.00
Very Poor

underu.com replies: 20/12/2018
Order will be sent out 1 day later than promise (due to exceptionally busy volumes, though usually we are much quicker than our promise) We are upgrading to 1st Class post to ensure delivery before Christmas Customer can always call us to check

Date of publication
01/12/2018
Date of order
01/12/2018
01/12/2018
Plenty of variety,very efficient and prompt delivery. Very pleased.
5.00
Excellent

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
Plenty of variety, prompt delivery. Have no complaints.
5.00
Excellent

underu.com

Contact
Unit 8c, Church End, Little Hadham
SG11 2DY Herts
United Kingdom
simoore100@gmail.com
underu.com
Owner
Sunrise Online Retail LTD t/a underu.com LTD
Unit 8c, Church End, Little Hadham
SG11 2DY Herts
United Kingdom
Trade register
Companies House 07684777
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with underu.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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