Certificate for illuminated-mirrors.uk.com

No. X43AA02961ACB343124D3BD9F74B41602
 

Approved on
05/10/2012
Valid until
04/10/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for illuminated-mirrors.uk.com



Excellent

4.53/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 321 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 977 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent product really enhances my new bathroom. and glad I chose the additional lighting underneath. It was a pleasure to buy from this company, delivery was spot on and the personal touch from the owner made a difference. Would definitely recommend this company and the product. Thank you.
5.00
Excellent

Goods never arrived. Asked for a refund. Waiting for this to happen.
1.00
Very Poor

Prompt delivery, well packaged. Great quality.
5.00
Excellent

Excellent product but delivery was shocking and customer service was very poor.
After many phone calls and broken promises to call me back, they finally sent my mirror by express delivery. Ordered on 14 January and arrived on 31 January
2.33
Poor

Ordered 6 mirrors on a nominated delivery date & took time off work to wait in, they never came. Repeat cycle THREE times- delivery of goods a total mess from Parcel Force & chasing up for relevant and correct information at IM exhausting & extremely frustrating. On random dates I received a broken mirror, a faulty mirror and out of the blue 4 good mirrors. An experience I wish never to repeat.
3.00
Fair

Product good quality. Customer service appalling. Three different delivery advices given none of which corresponded with delivery
3.00
Fair

An extremely easy process from selection, ordering through to delivery on the agreed day. Superb product design and excellent service.
5.00
Excellent

Bathroom still being refurbished, mirrors still in their boxes.Therefore unable to give accurate review on performance of mirrors.
5.00
Excellent

Really good Mirror, service and delivery on a Saturday morning was great.
5.00
Excellent

Delivery not available for three weeks
2.00
Poor

My mirror was eventually delivered 9 days late. I wasn't able to speak to anyone and my emails went unanswered. Once received the base was unfinished & the pre-drilled holes meant that is sat at an awkward angle. Still waiting to have this issue sorted out. Awful service
1.00
Very Poor

Fabulous Hollywood mirror, great quality, definitely recommend
5.00
Excellent

Delivery was terrible. Selected a day for delivery. Waited in all day, was not delivered. Courier and illuminated mirrors both blaming each other. Arranged for another day, then the mirror no longer in stock. Arranged another day, for a different mirror. Again not delivered. Had to arrange another 2 delivery days after this. Had to call multiple times, no one ever called me. Very poor service.
2.33
Poor

1)Could not reach customer service when initially ordering product. 2)Received mirror which seems to have a manufacturing error as the stands on the back line up in top of the speakers???
Not happy about the product received for the price paid.
2.67
Fair

Great no problems with anything
4.67
Excellent

There was a bit of a hiccup with delivery and the mirror arrived late. That said, the goods were packed SUPERBLY and I am absolutely delighted with the mirror itself. The quality is top notch and it's a joy to use. LG
4.00
Good

Love the mirror
4.33
Good

Arrived quickly, Great product. As described
5.00
Excellent

Goods were faulty and they do not answer their phones or respond to emails
1.00
Very Poor

yes
4.67
Excellent

Can't comment on the mirror yet as it's a Christmas present but the delivery was very prompt.
5.00
Excellent

Needed several calls to clarify the order, but once sorted, delivery and goods excellent
4.67
Excellent

Excellent product, fast delivery, very pleased. Will use this company again when remodelling the family bathroom
4.33
Good

Yes, excellent product. One issue with fitting, screws not suitable for plasterboard.
4.00
Good

Very happy with purchase
5.00
Excellent

Good product, well packaged and delivered quickly
5.00
Excellent

Very satisfied
5.00
Excellent

High quality cabinet (RGB Aura 402) - excellent finish and features. Would highly recommend both the company and the cabinet.
4.33
Good

The mirror I ordered was found to be damaged in the warehouse so I had to select an alternative. I found it hard to contact customer services as they seemed reluctant to answer the phone. Goods were eventually received a couple of days later.
The mirror itself is just what was wanted.
3.67
Good

Wrong mirror was sent. Instead sending me a mirror that isn't even for sale on the website, or for that fact, nowhere even on the Internet

Its dimmer function is near impossible to use, the website and pictures stated it was a dimmer button on the side...Instead it's an unresponsive touch on the mirror (now with tasteless logo)

Customer service unresponsive or pass you around.

Terrible.
2.33
Poor

Delivery was 2 days late after I stayed in all day waiting for it. Cabinet is lovely but the remote for the lights was missing. I rang 4 times and was promised a call back but never got one. Eventually got through and was promised they would send one out to me.
2.33
Poor

Quick easy ordering, fast delivery.
5.00
Excellent

item delivered on time, great price, no problems at all. would use them again
5.00
Excellent

VERY HAPPY WITH THIS
5.00
Excellent

Delivery was quick and really liked how they handled the mirror with packaging overall was really good
5.00
Excellent

ordered two mirrors website said they were in stock, took the money then said the last two in the warehouse were damaged, but new ones were due in 10th November. they said they had refunded 5 of cost to wait all seemed ok. Now December, last excuse was waiting for a container. Now trying to cancel the order and get a full refund, two days and no reply to emails. Wish i had read other reviews
1.00
Very Poor

great
5.00
Excellent

Very satisfied
5.00
Excellent

Having received a very large wall hanging Hollywood mirror which I was pleased with and although there had been an issue with the wrong bulbs being sent out, I put this down to a blip as company tried to rectify problem quickly. Another order placed,received damaged , then wrong bulbs received twice. Original mirror which cost over £500, both speakers Fell out, only held in with tape. USELESS
2.00
Poor

Great shopping experience
5.00
Excellent

illuminated-mirrors.uk.com customer reviews

illuminated-mirrors.uk.com

illuminated-mirrors.uk.com was certified by Trusted Shops on 05/10/2012.

Contact
Illuminated Mirrors Bush House, 6 Quartermaster Road
BA13 4JT Westbury Trading Estate, Westbury
United Kingdom
sales@illuminated-mirrors.co.uk
illuminated-mirrors.uk.com

Owner
Powerful Vision Ltd
Illuminated Mirrors Bush House, 6 Quartermaster Road
BA13 4JT Westbury Trading Estate, Westbury
United Kingdom
Trade register
United Kingdom 06715308
Authorized representative
Jamie Bell
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with illuminated-mirrors.uk.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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