illuminated-mirrors.uk.comReviews

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illuminated-mirrors.uk.com- Logo - reviews

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illuminated-mirrors.uk.com - The UK's largest LED bathroom mirrors supplier

Illuminated Mirrors is home to the most extensive collection of bathroom mirror cabinets in the world, all with one thing in common – quality. Quality is at the heart of everything we do – from our products to our customer service – and is one of the reasons we are a leading name in the industry. Our manufacturing process is simple and guarantees you receive only the best bathroom cabinets and mirrors. We design, manufacture and hand-finish all components of our mirrors. This allows us to ensure that every aspect of your mirror is of the highest standard possible.
Contact
Powerful Vision Ltd
Illuminated Mirrors Bush House, 6 Quartermaster Road
BA13 4JT Westbury Trading Estate, Westbury
United Kingdom
Trade register
United Kingdom 06715308
Authorised representative
Jamie Bell

Reviews for illuminated-mirrors.uk.com

4.52/5.00
Excellent
How is the rating calculated?

220 reviews in the last 12 months

81 %
7 %
3 %
2 %
7 %
1,929 total reviews

the most positive review


5 months ago
Although the mirror fitted perfectly into the space available it was impossible to fix the mirror to the base unit because the retaining screws were only mounted on the side. The recess walls made accessing them impossible. An option to mount them on the top and/or bottom would have worked better. I was able to drill the necessary holes and tap them - it worked fine. We're very pleased with the mirror and by the service provided by Illuminated Mirrors.
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the most critical review


3 months ago
The mirror was exactly what we wanted. It arrived on time. Easy to install, so excited we put it up the day it arrived, drilling the holes in the tiles was the hardest part of replacing our old mirror. It wasn't untill the light was switched on that you could see a flaw in the frosting on the top left hand corner. We immediately contact the company and explained. Tough was the overall reply. The fact we didn't notice the manufacturer fault before it was installed as described in the terms and conditions. Well sorry all 3 of us obviously need to get our eyes tested then because none of us noticed until the light was switched on. No chip, no scratch, it's under the glass... SO in my opinion do not use this company, they don't give a dam about customer service or after sales. We've always lived by be honest policy however in hindsight I should have took it off the wall and put it back in the box before sending photographs of the fault...
illuminated-mirrors.uk.com- Logo - reviews
illuminated-mirrors.uk.com- Logo - reviews
 Answer by illuminated-mirrors.uk.com
3 months ago
Hello Sir/Madam, we are sorry that you feel the service was not adequate. We understand the item you purchased had been installed to the wall and that damage was reported after this. It is clear this was damage due to an impact. We do ask all customers to report any damage sustained in transit prior to installation, this is to ensure we can warrant your claim. Kindest Regards Illuminated Mirrors
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Read the most positive or most critical review

Positive
Critical
5 months ago
Although the mirror fitted perfectly into the space available it was impossible to fix the mirror to the base unit because the retaining screws were only mounted on the side. The recess walls made accessing them impossible. An option to mount them on the top and/or bottom would have worked better. I was able to drill the necessary holes and tap them - it worked fine. We're very pleased with the mirror and by the service provided by Illuminated Mirrors.
Read more
3 months ago
The mirror was exactly what we wanted. It arrived on time. Easy to install, so excited we put it up the day it arrived, drilling the holes in the tiles was the hardest part of replacing our old mirror. It wasn't untill the light was switched on that you could see a flaw in the frosting on the top left hand corner. We immediately contact the company and explained. Tough was the overall reply. The fact we didn't notice the manufacturer fault before it was installed as described in the terms and conditions. Well sorry all 3 of us obviously need to get our eyes tested then because none of us noticed until the light was switched on. No chip, no scratch, it's under the glass... SO in my opinion do not use this company, they don't give a dam about customer service or after sales. We've always lived by be honest policy however in hindsight I should have took it off the wall and put it back in the box before sending photographs of the fault...
illuminated-mirrors.uk.com- Logo - reviews
illuminated-mirrors.uk.com- Logo - reviews
 Answer by illuminated-mirrors.uk.com
3 months ago
Hello Sir/Madam, we are sorry that you feel the service was not adequate. We understand the item you purchased had been installed to the wall and that damage was reported after this. It is clear this was damage due to an impact. We do ask all customers to report any damage sustained in transit prior to installation, this is to ensure we can warrant your claim. Kindest Regards Illuminated Mirrors
Read more

What other customers say about their experience with illuminated-mirrors.uk.com

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4 days ago
Delivered within 19 hours of orderOMG- amazing! Mirror is absolutely beautiful, heavy, easy to assemble - just what I’ve always wanted! Fabulous- 😊
 Verified review|
3 days ago
Easy to order, arrived as per the date given, easy to install, works great,
 Verified review|
5 days ago
Very pleased with this product, good price, good quality, easy to fit.
 Verified review|
14 days ago
Excellent service Delivered quickly and I love the mirror
 Verified review|
1 month ago
Quick Reliable delivery and good quality product.
 Verified review|
18 days ago
Fantastic service and price
 Verified review|
25 days ago
Fast and efficient service
 Verified review|
4 days ago
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24 days ago
 Verified review|
1 month ago
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1 month ago
I could write a book on the appalling service received from this company. Every day I was promised a delivery which never turned up. I waited constantly in for it to arrive but was never told why nothing was forthcoming. It was stated courier delivery with company names which changed daily and did not seem to exist. Tracking numbers did not work. 7 day delivery promised which never happened for several weeks (don't blame covid because company said product was in stock.) Next day delivery was an option at extra cost but why pay for this if they could not supply item? Faulty mirror then delivered. 33 emails later and the mirror was replaced. Company employs numerous staff who never seem to speak to one another and 4 staff asked the same lengthy questions and asked for the same photos. The company seems to be registered under several different names as can be seen from the emails received. Phone calls to them are intercepted by someone who says they do not work for the mirror company and they can only teake messages and pass them on but nobody rings you back. The problem was eventually resolved by one employee who seemed to be on the ball. I have never received such dreadful service from any other company. Mirror at last fitted in bathroom by very exasperated plumber.
 Verified review|
25 days ago
The ladies on the phone are lovely, but are only taken messages.. 1st delivery date was 17 June, that week I was very busy for me, so needed to know it’s arrival date, not when they are putting it in the post!!! I got cold standard response and no help!! And they moved the date, due to covid.. to the 30th June :: 30 June did not happen - but no update.. Redated to the 6th July with no update.. Emailed 07:30 on the 6 th July no response, Then I had a melt down on the phone, as I was going to have to pay my builder to come back.. Then I rang and a lovely lady said they would respond and gave me a time delay for them to come back.. Then I got the tracking number 3 days nothing- 3rd day could see it was going to deliver it.. But on the upside the mirror is amazing!! Yes totally recommend The mirror it is how they describe.. Maybe because of Covid they gave bad customer Service- (But that comment is no reflection on the people who answer there phone).. totally direct at the cold not informative Emails almost felt they delayed delivery as I asked questions on delivery!!
 Verified review|
Yesterday
I have paid over £500 for a mirror that should have been dispatched by now but wont be until middle of next week, so now I have to book a day off work to wait in for the mirror to come. I'm getting emails asking for a review for a product that I dont even have yet due to the delay on your part. Quick enough to take my money yet dont seem to be able to follow through with orders within the timescale they give you. Hopefully I recieve my product next week and i will not be using this company again.
 Verified review|
10 days ago
I am still waiting for my replacement mirror and no one responds to my emails
 Verified review|
14 days ago
Dispatch things when ordered & communicate effectively with customers
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6 days ago
Communication is zero No indication when to expect my delivery
 Verified review|
1 month ago
An incredible company. I ordered the mirror and it arrived the next day. The mirror looked great on line and when it arrived it was even nicer! I was very happy with the price too so this company deserves all of the 5 * I give it!
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2 months ago
The mirror is very well made and looks amazing would definitely use again especially as I had an amazing bargain price. Would like to have known bulbs sent separately but all well in the end.
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2 months ago
Such a great experience from start to finish. Beautiful solid, well made bathroom cabinet as described. Arrived quickly, very well packaged. Lovely product and easy to fix on the wall
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2 months ago
The process of ordering and payment were very smooth and the mirror arrived on time, it was well packaged and looks the part. As work is still ongoing we have yet to erect and use.
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