Reviews for plasticsheetsshop.co.uk are consistently positive. Customers frequently praised the fast delivery of their orders and highlighted the high quality, accuracy, and customizability of the products received. Many appreciated the responsive, helpful, and efficient customer service, especially when handling issues with orders or delivery. The website was noted for being easy to use when placing and customizing orders, and customers valued the ability to request products cut to specific measurements or with custom features.
However, there were concerns about occasional delays, particularly those related to third-party couriers such as UPS, with reports of lost or damaged items and poor communication. Some customers also noted issues with packaging, citing inadequate protection that led to product damage during transit. A few reviews mentioned minor flaws or damage to products and isolated technical issues with the website.
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Reviews for plasticsheetsshop.co.uk
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Imported review
AC window seal acrylic 4mmI got the AC window seal acrylic 4mm to use as a long term solution to venting a portable AC. There was clear information on the website about the measurements to take. I think it is very well priced and the product was delivered within 3 days which was faster than expected. Unfortunately the acrylic was damaged upon delivery so i went to customer support and they delivered a replacement within 2 days. Overall great experience, I definitely recommend them!
Community member
1 Reviews
Imported review
I used this for creating a clear barrier on our stair banister to stop our kitten jumping through the bottom gap (he kept trying to get on top of the door). I ordered the sheet cut to size and all I had to do was was cut off the angles and fit (used flexi trim).Unfortunately, the first delivery arrived damaged by the courier, not the seller's fault. Plasticsheets' issue reporting service was attached to the delivery email, so was really easy to find and use. A replacement sheet was sent out straight away and arrived really quickly. I couldn't fault them.Excellent service and would use again.
Answer by plasticsheetsshop.co.uk
Dear Mark,Thank you so much for your kind words! We're really glad to hear the sheet worked perfectly for your kitten-proofing project — that sounds like a clever solution.We're sorry the first delivery was damaged in transit, but we're happy our issue reporting process made it easy to resolve. It's great to know the replacement arrived quickly and that you were pleased with the service throughout.We truly appreciate your feedback and would be delighted to help again in the future!
Imported review
Privacy panels for my narrow boatI was after some panels to create privacy screens on my narrow boat. I received a fast and comprehensive response to my initial query. Hannah was very helpful and answered all of my questions and suggested an alternative product from their range that suited my needs better, even though it was considerably cheaper. Delivery once ordered was quick and the product is A1, now fitted. In the words of Alan Partridge, "textbook".
Imported review
The first item was damaged but this company’s customer service was great and my item was replaced asap very refreshing and efficient experience thank you so much I will definitely reorder from this company.Antonia
Answer by plasticsheetsshop.co.uk
Dear Antonia,Thank you for your kind feedback. We’re sorry to hear your initial item arrived damaged, but we’re pleased we could resolve the issue promptly. It’s great to know you found our service efficient and refreshing. We really appreciate your support and hope to help with any future projects!Kind regards,Tara
Imported review
Easy ordering, prompt delivery and exactly what I needed for my outdoor lighting project.
Answer by plasticsheetsshop.co.uk
Dear Ole,Thank you for your kind words! We’re pleased to hear that the ordering process was smooth and the product was exactly what you needed for your project. It’s always great to know our products and service help bring plans to life. If you need anything else in the future, we’ll be happy to help!Kind regards, Tara
Imported review
Only two moans.1, I did not realise this was coming from Holland not theUK company as advertised.2, Is with UPS as it was sent to the incorrect sorting address internally . There was a delay on the delivery to us .
Answer by plasticsheetsshop.co.uk
Dear Rob,Thank you for your feedback. We’re sorry for any confusion regarding the shipment. Our company is based in the Netherlands, and all products are cut and shipped directly from here. We also apologise for the delivery delay caused by the UPS sorting issue. We appreciate your patience and understanding, and thank you for choosing us.Kind regards, Tara
Imported review
Thankyou, everything was perfect and I was very glad it fit the frame perfectly.
Imported review
Need to improve their Product and Customer Service! Order No: 32280UKI made a mistake of purchasing an Acrylic air conditioner window seal from them and am still suffering. It seems they know very little about their own products; as they have misguided me to choose a wrong option. I had forwarded them the pictures and measurements of an oval connector supplied with my portable AC; in order to make a cut out for it. However they insisted I don’t use this part and connect the hose directly to a circular hole cut out in the sheet. They advised this would allow for a snug fit. However upon arrival it became apparent that the hose won’t fit snug inside the hole and moved around a lot, despite both being of the same circumference. As a result there is a lot of leakage of air due to gaps and spaces, left. I have reached out to them and they have failed to provide any solution. As a result, I have been running from pillar to post to find a solution. The sheet, once stood up against the wall, flexes in the middle. This make me wonder if the sheet is stored in that manner, would it lose it straightness with time. The order was also delayed. UPDATE: MY RESPONSE TO YOUR FOLLOWING MESSAGE SENT YESTERDAY Hi Hannah,I believe the person who provided the categorical and definitive advice, knows very little about the flexible air conditioning ducts. These ducts have hard raised areas made of wires, alternating with shallow areas, which are covered with a paper like material. While their diameter is measured for the raised areas, the intervening shallow areas can be up to 2cm less. Moreover it’s impossible to stabalise this duct in a hole unless it’s fitted inside a hard pipe or a pipe is fixed inside of it. This is why all air vents have a pipe like extension on their back to fit these ducts. I had sent the pictures of the air vent supplied with the duct, along with its measurements. I was expecting the cutout to be according to that. However, your agent dissuaded me to ditch the vent and fit the duct directly to the hole, ensuring it would be snug fit. As you can see from the video I sent you, there is no way a 15cm diameter duct can fit snug in a 15cm hole without a solid pipe or air vent supporting it. Even if a pipe or air vent is used, it has to be fixed to the sheet.If you feel otherwise, can you please send me an actual demonstration of fitting a flexible duct snug inside a hole of same diameter, with full seal and resistance to movements? I have spoken to many air conditioning experts and visited many specialist shops. They have told me that advice given by your agent was wholly incorrect and I should have not acted on it; insisting to drill an oval hole for the supplied air vent. I don’t want the sheet to be replaced as I have already applied very expensive Velcro on it and spent considerable time doing so. After wasting almost two full days, I have been able to source a custom made solution at a high cost. With this, I seriously question the very basic ethics of your business as you fail to take the ownership and responsibility of your actions which led to this situation. I have reflected my views on Trust Pilot. RegardsUPDATE: With ongoing correspondence, the business has agreed to refund the amount of money paid for handles and glue, which were a complete waste. With this I have added two more stars to the rating. The situation is, it’s almost close to impossible to fit handles on the sheet with the items provided. What they provide is essentially a quick set super glue. There are no instructions provided and even the description on the glue bottle isn’t in English. I have done a lot of research after messing up the handles and sheet and marking them with glue. The surfaces coming contact are polished and slippery and there is no way glue would hold both parts together. So here is what they can do to make it work.1. Carve indentations in the sheet or fix some kind of anchors to hold the handles.2. Provide the right kind of two-step quick glue, fit for the purpose. 3. Provide proper instructions in English.In the end I had to use a lot of glue remover to clean the sheet but unfortunately it’s become hazy.
Answer by plasticsheetsshop.co.uk
Dear Dr Yusufi,Thank you for your review. I’m really sorry to hear you’ve been left disappointed, and I can see we’re currently in touch via Email to try and find a solution together.Your sheet was made exactly to the specifications entered, with a 15 cm circular hole. When the hose and the hole are the same size, the fit is usually snug – especially once the hose is pushed in a little further, as shown in your video. If the hole had been cut to the wrong size, we would of course take responsibility. But in this case, it may be that the measurements weren’t quite right for the the hose pipe size, which unfortunately is outside of our control.That said, we’re still here to help, and I hope we can work together to find guidance and a solution that works for you.Kind regards,HannahCustomer ServicePlasticsheetsshop.co.uk
Community member
1 Reviews
just what I wanted
Imported review
Helpful people and speedy turnaround. Well packed - good job, as the cardboard had acquired several footprints.Disappointed in the accuracy (doubtless still within tolerance) but it's 1mm undersized on W and H. As it is laser-cut I expected better.
Answer by plasticsheetsshop.co.uk
Dear William, Thank you for your feedback. We’re pleased you found our team helpful and the packaging effective despite rough handling in transit.We’re sorry to hear about your disappointment with the final dimensions. While the part is within our stated tolerances, we appreciate your comments and have shared them with the team to help us continue improving.Kind regards, Tara
Imported review
great service, easy to use website for creating custom measured samples and very quick delivery!
Community member
1 Reviews
Imported review
Excellent service apart from use of UPS who are incapable of finding address despite it being on google maps
Imported review
Excellent service, very good communication and very competitive price.I will definitely use this company again for future projects. You can buy with confidence.
Answer by plasticsheetsshop.co.uk
Dear Mark,Thank you for your kind review! We’re delighted to hear you were happy with our service, communication, and pricing. Your confidence in us means a lot, and we look forward to supporting you again on future projects.Kind regards,Tara
Imported review
Good customer service. Order got damaged in transit, but they dealt with it professionally. No complaints.
Imported review
Everything as expected. Standard preparation and delivery about 1 week.
Imported review
Very good service. Easyier and cheaper than making and painting wooden excess panel.
Imported review
This was my second order from Plastic Sheet Shop, which went much better than the first. The Perspex sheet arrived and meets my needs, perfectly. UPS delayed all three of my deliveries (it took two attempts, because the first sheet arrived broken). UPS kept sending messages announcing delays and all three shipments arrived with damage to the packaging and one broken sheet. I believe the products are excellent, but the Perspex sheets aren’t protected enough, for shipping, and UPS offer terrible service, with repeated delays and damage to all three sets of packaging. I would happily buy from this company again, but only if they ship with another carrier.
Answer by plasticsheetsshop.co.uk
Dear Michael, Thank you for taking the time to leave a review and for placing a second order with us. We're really glad to hear that your Perspex sheet arrived in good condition and met your needs.We're very sorry for the delivery issues and the condition in which your packages arrived. We understand how frustrating this must have been, especially after experiencing damage with your first order. Please know that we’re taking your feedback seriously and are reviewing our packaging and shipping processes to help prevent this from happening in the future.We truly appreciate your continued support and hope to serve you again with a smoother experience next time.Kind regards,Tara
Imported review
Product exceeded expectations. Incredibly happy with it.
Answer by plasticsheetsshop.co.uk
Dear Robbie, Thank you so much for your review! We’re thrilled to hear the product exceeded your expectations and that you’re happy with it. Your satisfaction means a lot to us, and we truly appreciate your support.Kind regards, Tara
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