Review summary
Customers frequently praise the fast service and quick delivery, describing the process as efficient and convenient. Many also highlight the professional, thorough, and reassuring conduct of the service provider. Helpful, responsive support is often mentioned positively, and customers appreciate feeling listened to, treated with compassion, and the accessible advice provided. The user-friendly website and straightforward ordering process are also noted as positive aspects. However, there are negative experiences reported, such as poor communication or lack of clarity from support. Some customers express frustration about not receiving requested medications or being refused specific treatments, and a few report feeling dismissed or humiliated when their requests are denied. Issues with refunds and payment reversals have also led to customer dissatisfaction.
This text was automatically created by an AI system from user reviews.
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Very thorough process to assess and very friendly service
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Reply from Treated UK
Thanks for your review. Was there anything in particular you didn’t like about our service? If you could let us know, that would help to address your problem and make our service better.
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Reply from Treated UK
Thanks for your review. Was there anything in particular you didn’t like about our service? If you could let us know, that would help to address your problem and make our service better.
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I could not obtain the meds I needed to take on my holiday.
No point in emailing customers offering meds in preparation for holidays abroad if you turn down requests, particularly without giving a reason.
Reply from Treated UK
Thanks for your feedback.
We're sorry to hear that you were disappointed with your experience.
Our clinicians carefully review every treatment request to ensure any medication prescribed is safe and appropriate. Unfortunately, this means some requests cannot be approved following clinical assessment. Where appropriate, our clinicians will explain the reason for their decision and discuss any suitable alternatives.
If you have any questions about the outcome of your consultation, please get in touch through your Treated account.
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Quick discreet and reliable
Reply from Treated UK
Thanks for your feedback!
We’re really pleased to hear that you found our service dependable and that everything was handled smoothly from start to finish.
We’re always looking for ways we can make our service better, so if you’ve got any other feedback in future, please do let us know!
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Received treatment promptly so was able to treat my tonsillitis effectively. Thk u
Reply from Treated UK
Thanks for your feedback.
We’re really pleased to hear that your treatment arrived promptly and that you were able to start it when needed. It’s great to know you had a positive experience.
If you ever have any questions or need further support, feel free to get in touch.
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You need to explain why someone is rejected instead of vague lazy responses alopecia areata should be treated with compassion and empathy I had to ask several times why I was rejected I shared photos of alopecia areata and to have to ask over and over why I was rejected was humiliating
Reply from Treated UK
Thanks for your feedback.
We're sorry to hear that you were disappointed with your experience. We understand how important it is to receive a clear explanation when a treatment request cannot be approved.
Our clinicians carefully review every consultation to ensure that any treatment prescribed is safe and appropriate. In some cases, they may recommend seeing a GP or specialist where they feel this is the most suitable course of action. We appreciate your feedback regarding the communication you received and will share it with the relevant team.
If you have any further questions, please feel free to get in touch through your Treated account, we're always here to help.
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Very fast service and it’s working well
Reply from Treated UK
Thanks for your feedback.
We’re really pleased to hear that your order arrived quickly and that the treatment is working well for you.
If you ever need anything or have any questions, feel free to get in touch.
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Efficient, quick and no fuss.
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