Treated UK

Reviews:

Thanks for your feedback. We're sorry to hear that you've been disappointed with the changes you've noticed in our service. Our clinicians carefully review each treatment request to ensure that any treatment prescribed is suitable and safe. Sometimes, following a clinical review, they may decide that a treatment cannot be prescribed. We appreciate that this may not have been the outcome you were hoping for. If you have any questions, please feel free to get in touch with us directly.

Thanks for your feedback! We're really pleased to hear that the treatment is working well for you and that you've been happy with our service. If you ever have any questions or need further support, please feel free to get in touch through your Treated account.

Thanks for your feedback! We're really pleased to hear that you found our service quick and professional. We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!

Thanks for your feedback! We're really pleased to hear that you found our service easy to deal with and that you've had a positive experience. We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!

Thanks for your feedback! We're really pleased to hear that you found our team quick to respond and that you received helpful advice when you needed it. We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!

Thanks for your feedback! We're really pleased to hear that you found our service easy and efficient. We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!

Thanks for your feedback. We're sorry to hear that you were disappointed with the outcome of your consultation. Our clinicians carefully review each treatment request to ensure that any medication prescribed is suitable and safe based on the medical information provided. A previous prescription from another healthcare provider doesn't always mean that the same medication can be prescribed through our service. We understand this may have been frustrating, and if you have any questions about the outcome of your request, please get in touch through your Treated account and we'll be happy to help.

Thanks for your feedback. We're sorry to hear that you were disappointed with your experience. We can see that your subscription has already been paused as requested, and our prescribing clinician has been in touch to discuss your concerns. Our clinicians carefully review every treatment request to ensure any medication prescribed is safe and appropriate. If the treatment initially requested isn't considered suitable based on the medical information provided, they'll explain this and, where appropriate, recommend an alternative treatment. It's then entirely up to the patient whether they wish to proceed with that recommendation. We understand your comments regarding our subscription service. Before checkout, we explain whether a treatment is supplied as a subscription or a one-off purchase, and subscription treatments can be managed, paused or cancelled before the next order is generated. If you have any further questions, please contact us through your Treated account and we'll be happy to help.

Thanks for your feedback! We're really pleased to hear that you had a positive experience with our service, even though we weren't able to approve your treatment request. Our clinicians carefully review every consultation to ensure that any treatment prescribed is safe and appropriate. We really appreciate your understanding and your kind words about the service you received.

Thanks for your feedback. We're sorry to hear that you were disappointed with your experience and that you found the messaging process frustrating. Our clinicians carefully review the information provided, including any existing medication and treatment history, before deciding whether a treatment is suitable. Where the requested treatment isn't considered appropriate, they may recommend an alternative based on the information available to them. We appreciate your feedback about the messaging experience and the concerns you raised about the alternative treatment offered. We'll take this on board as we continue to improve our service. If you'd like us to look into your experience further, please get in touch through your Treated account and we'll be happy to help.

Thanks for your feedback. We're very sorry to hear about your experience and the difficulties you've faced. Our clinicians carefully review every treatment request to ensure any medication prescribed is safe and appropriate. In some cases, an online prescription isn't appropriate because the symptoms need to be assessed in person before treatment can be recommended. We understand how upsetting this situation has been, and we're sorry that you didn't receive the timely care you needed. If you'd like us to review your concerns further, please get in touch through your Treated account and we'll be happy to investigate them.

Thanks for your feedback. We’re really pleased to hear that you’ve had such a positive experience with our service. It’s great to know that the process felt efficient and that the flexibility of treatment options helped you find what worked best for you. Our team aims to provide professional, personalised care, so it’s wonderful to hear this reflected in your experience. We’re always looking for ways we can make our service better, so if you’ve got any other feedback in future, please do let us know.

Thanks for your feedback! We're really pleased to hear that you've had a positive experience with our service. We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!